Dealership and Vendor Experiences Let other Maxima owners, or potential Maxima owners, which dealerships and shops you've had good or bad luck with.

Bad Dealership Experiences

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Old 07-27-2006, 09:47 AM
  #81  
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DALAND NISSAN / MILBRAE CALIFORNIA (Near San Francisco)

Kim / unknowledgable, try to sell me the wrong product. Managers were not very sympathetic to the situation. They beleive they are always right, never the customers. If you do have to go to this dealership, go see Hector. He is the only sales person there that seems to care.
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Old 07-27-2006, 02:17 PM
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Bad Nissan Customer Service

I have my 2006 Maxima at Peruzzi Nissan In PA for an accident. I ran over something and I need a Fuel Pump. It is on National Backorder and they have no idea when it is coming in. My car has been there since June 26th. My Insurance rental coverage is maxed out. I am paying for rental out of pocket now. Nissan Consumer Affairs called me today after they promised me a rental car and have now decided not their fault. I understand that, but what responsibility do they have to fix my vehicle in a timely manner? I filed complaint with the BBB, Attorney General, the Local ABC and NBC affiliates. Basically the part I am waiting for is on backorder because it is being put into new 2007 and since they have my money already they do not care.It appears this topic is getting hot. You may see me on the news. Nissan Corporation have the worst Customer Service I have ever seen. Especially since I am a first time and last time buyer now. I guess it goes to show you just how stupid people really are.
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Old 09-09-2006, 12:56 AM
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Originally Posted by BewstAdd1ct
Wow... some, most of you guys have legitimate complaints, a few of you are just whiners.

Sorry to say, but when you go to the dealer, you kinda have to play their game. those who play it well come out ahead... no big deal.

if your car isnt under a warranty, for starters, unless its a recall, there WILL be a diagnostic charge. you have to pay a tech to look at your car. techs arent paid on hourly pay, theyre on flat-rate. if anyone wants an explanation on this, ill be happy to elaborate.

if your car is under warranty, you shouldnt have to pay for anythinf, maintenance intems aside. O2 sensors are NOT a maintenance item, they should be convered under warranty.

federal emissions warranty requires that the cat converter and PCM (as well as any software updates) be convered for 8/80,000.

i think you guys are getting frustrated because you dont understand the dealers point of view, and what they go through. sometimes you just have to work with them. i know that sounds like its easier said than done, but trust me, its not all that bad.


Man you are great I am a nissan tech (lead tech in my dealer) and i agree with what you said.. i have tons and tons of money in tools and training.. and when someone brings in there nissan with like 100k on it and they have a complex problem they want fixed but they dont want to pay it is avergating.. cause my time isnt cheap and if i dont get a diag charge i dont get paid but your right most people think that the dealer owes them something... they didnt make the car nissan did the dealer is just paid by nissan to fix your car so if you have a problem you need to call nissan!!! well good post man!!
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Old 09-09-2006, 01:00 AM
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Originally Posted by qballjr13
Alright, a while back I posted about how great their service department was to me...that was at the end of March. TODAY I get to work and I have a message from their service writer, so I return the call. This guy has the nads to tell me that they shouldnt have replaced my rear shocks under my extended warranty and since Nissan will not pay them for the work he wants to make a deal with me and have me pay the "wholesale cost of the parts" $274.54. These clowns make the mistake and tell me its covered under the warranty and then call me 2 months later to ask me to pay for it?? I have the service slip that lists everything as WARRANTY work and there is no charge. No here is the real kicker...he tells me that because I refuse to pay that $274.54 Glick Nissan can no longer provide service for my car unless I intend to pay for it. ARE YOU F'ING KIDDING ME??? So I told him that I was thinking about trading it in and I was going to go to his dealership because I WAS so pleased with the service dept, but there is now way in hell I would give his dealership anymore business...he was speechless for second and then asked again if I would just pay the $274.54!! What a joke. This is the second Nissan dealer in the area that I have had with regarding my extending warranty. Needless to say this will probably be my last Nissan for a while. If I cant trust any of the service departments in the area than why should I buy another Nissan. I seriously could not believe my ears when he asked me to pay that fee. That is all I have to say that dealership!

wow yeah that is crap.. they just assumed it was a covered part and then it turned out not to be and nissan didnt pay the claim (some times takes a whyle) he has some nerve calling you up and saying that.. i would of complained to nissan comprate i mean they did the job and what not it is there mastake and they should not of said oh you dont want to pay well i cant work on your car any more.. but to there defence if they orginally said hey i am gonna try to get this covered then i can understand what they are saying.. but it dosnt sound like that is happened..
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Old 09-18-2006, 06:09 AM
  #85  
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Nissan of Route 22 NJ
trust your instincts ...is there a lot of customer traffic in the service dept?
run, billy run, run as fast as you can!!!!! lololol
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Old 11-20-2006, 08:38 AM
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of course hillside route 22 sucks.
do the oil change yourself next time.
1. no wait
2. they'll overfill your engine
3. it's easy. get yourself a FRAM drain plug and plastic block ramps.
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Old 12-04-2006, 06:05 PM
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Originally Posted by ocuihs
Suggestion for selecting a dealer for service:

1. Go to NissanUSA.com under "Buying" => "Dealer Locator" and then just enter your home state.

2. For example FL has 57 dealers, select those only with the logo of "2003 Nissan Owner First Award of Excellence".

Apparently that award doesnt mean anything. And if it does I am done buying nissans. The dealer i have my car at has won that 5+ years in a row, and they cant find their feet with two hands and a flashlight.

I have had my car into gerald nissan in naperville, il. a handful of times, and each has ended badly. First i went in for a MAF, no big deal but they fed me a bit of BS about the fact that it would fail again if i kept the stillen filter on. whatever. next was a leaking trans seal, that had already been replaced by another dealer when i was living in michigan, i asked them to figure out why it failed, they told me that the seals fail that quickly (5000miles) and not to worry. i called BS and they refused to look further. at the same time i had a misfire P1320, and P0300. they told me that there was no way to diagnose a single coil (which my service contract demanded) and i would have to buy all six out of my own pocket. F that. i now have the FSM and it has 12 pages of ignition coil diagnoses. they told me they didnt have a procedure and when my service contract company faxed one over, they said they didnt have the equipment, which consisted of a multimeter. BS.

two months later i bring my car in with a leaking transmission and a fractured axel bracket, SOMETHING IS OBVIOUSLY WRONG. they replace everythign and tell me not to worry, these things happen. being a development engineer, i know better. i ask them to root cause the problem and once again they refuse to. (NOTE: looking back on the service records they didnt replace teh seal i asked them to, which is the first thing listed in the FSM while reinstalling an axle.)

12,200 miles later the bracket breaks again, i place two calls leaving messages for the service writer asking if they will cover the part in good faith. no call returned. so i do it myself.

now the wheel bearing is shot and i bring it in cause things seem to be radiating from the transmission, the original problem i had suggested. NOW they tell me my transmission need replacing, im not so convinced. the wheel bearing need to be replaced, obviously, $661. WTF? they hand me a $4000+ parts bill listing the transmission, clutch, flywheel, flywheel bolts, and the just replaced brakes, strut bearings, strut mounts, and spring retainers.

After much debate we agree on a price for the transmission, which i was told was brand new, but today was told i couldnt have the used parts back sue to a core deposit. WTF? core deposits are on re-man parts. tomorrow is gonna be a ****storm.

Update: Well the trans was new and there was no core on it. however they did not replace the bracket they were supposed to, and the car now runs lean. NO POWER. WTF?
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Old 04-07-2007, 01:29 PM
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Stay away from Northbay nissan in Petaluma,CA.
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Old 04-18-2007, 06:15 PM
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Superior Nissan Dearborn, Michigan...>>>dont ever deal with them. Shady People like most other dealerships. they deal with nissan and GM cars.
Just dont deal with them
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Old 04-20-2007, 05:18 PM
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the usual, they charged me mad dough for something that i found out could have been done for much cheaper
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Old 05-02-2007, 05:24 PM
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all authorized dealers leve me a feeling of just being had.
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Old 05-13-2007, 06:08 PM
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Frederick Nissan -- Frederick, MD

To avoid double-posting, here is the original post:

http://forums.maxima.org/showpost.ph...8&postcount=40

Basically, the car went to the dealership while under warranty with a transmission issue. Six months later after they drug their feet until it was out of warranty, they refused to repair it, stating it was "out of warranty." Their service manager offered no assistance, Nissan North America Customer Service started a claim, they also refused. As it stands, MD Better Biz and the MD States Atty General and my own attorney have the infor they need. The WORST experience I have had any any dealership with ANY vehicle.

That's my feeling on Frederick Nissan...
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Old 06-07-2007, 06:05 AM
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Automall 46 or Nissan 46

Please don't go their....these guys don't know jacksh*t....I went there 5 times with the 02MaxSE to get my hood vibration fixed...and since it was under warranty it was for free but anyhow, they couldn't fix it.....i fixed it aftr reading few forums by just twisting the hood stoppers and their saless team sucksssssssss......................once the sale is over, they are very rude and make u wait hours....to tlak to them.
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Old 06-07-2007, 06:40 AM
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Frederick Nissan Continued...

More on this experience...

Nissan North America and Frederick Nissan both, have done nothing to help me with this issue. It comes back to their service department not fixing my car the first time and then dragging their feet until the warranty expired. I have spoken with three transmission shops who all said the SAME THING! Slipping b/t second and third means your clutch plates are failing and flusing the transmission or replacing a solenoid/sensor won't help.

Every other dealership I have spoken with has apologized for Frederick Nissan's attitude towards this and they all said that they should have done more than they did. Every other dealership has also given me a lower price for a transmission repplacement than the "deal" that Frederick Nissan is trying to give me.

Does anyone else have this transmission "slipping problem? If so, LET ME KNOW!!! I am doing a little homework on this...
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Old 07-05-2007, 11:27 AM
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Stay away from Sutherlin Mall of Georgia Nissan in Atlanta/Buford. Not only did I discover I got screwed bad on my trade but the Finance department played games with the payoff on my trade. Both me and my bank started to get mad with them after 16 days and no payoff. Repeated calls and emails to Sutherlin's sales people, finance department, and even the General Manager were ingored over and over again.

The ultimate hypocrasy is that their website and commercials state they want to be the dealeship who treats you the best and is most trusted. The reality test proved that to be total hogwash.
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Old 07-05-2007, 11:54 AM
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As an update...

Nissan North America (NNA) denied the warranty service because the issue with my transmission was "due to a lack of maintenance." I have records of all service visits to Nissan dealerships and other facilities (Jiffy Lube) that show I am in complete compliance with the written warranty. NNA NEVER ONCE asked me for those other records, they only based their decision on what Frederick Nissan in Frederick, Maryland told them. This is 100% illegal. As stated in the Magnusson-Moss Warranty Act, the owner has a right to service their vehicle at any location and the warranty cannot be contingent upon the performance of service at a particualr location.

What this means to you: Be VERY careful of what the warranty is telling you and be sure to question the dealer and NNA if they give you a tough time with a repair.

I would not recommend Frederick Nissan or any Nissan product to anyone, ever again. Their poor customer service and innability to handle a fundamental service issue is the worst I have ever seen. NNA's arbitration specialists and customer service advisors are totally incompetent.
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Old 07-30-2007, 05:35 AM
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+++Frederick Nissan / Nissan North America+++

I wanted to caution everyone about using Frederick Nissan in Frederick, MD and dealing with Nissan North America (NNA) for warranty repairs.

My 2002 Maxima was at Frederick Nissan for a transmission slip while under warranty. The service department did not repair the vehicle, but patched it along until it was out of warranty. Tim Hardee, the service manager, refused to assist me in the repair, and he claimed that the vehicle was not "properly maintained."

When I went to NNA's customer service department and opened a claim, Philip Henry, Jeffrey Booker, and Jonathan Renick all worked on the case with the final result being that it would not be covered due to a lack of maintenance. I also filed a claim with the Better Business Bureau Autoline Program, the Maryland Better Business Bureau, the Fair Trade Commission, and The Maryland Office of the State Attorney General.

Frederick Nissan and NNA never had any documentation about any prior routine maintenance (oil changes, trans fluid changes, etc.) from two other Nissan dealers and Jiffy Lube. I have all service records that correspond 100% to the requirements stated in the Nissan Warranty. NNA made their decision on incomplete information and they have been totally unwilling to receive my information but based their decision entirely on what Frederick Nissan told them.

NNA has violated the Magnusson-Moss Warranty Act, a federal act stating that any vehicle issue brought to the attention of the dealer prior to the expiration of the warranty, is covered under that warranty. Again, I have records stating that I complied with the warranty in full, but Frederick Nissan and NNA have never taken that into consideration.

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name...” (15 U.S.C. 2302(C)).

My warning is simple, keep records of EVERYTHING! Even then, Nissan will string you along. I have attempted to contact Jeffrey Booker from NNA 27 times without a return phone call. I have attempted to contact Jonathan Renick 7 times via email without a return email. This has been on-going since April 27, 2007.

I hope nobody else has to go through what I have had to deal with for the past three months and I would certainly be cautious about using Frederick Nissan for any purchases or service since they do not stand behind their customers.

The final result? I traded the Maxima for a Subaru. Nissan has lost a customer and there is nothing they will ever be able to do to regain my trust/business.

If anyone wants more information, please feel free to contact me: boxtwo@earthlink.net
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Old 08-01-2007, 10:09 AM
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Automall 46/nissan 46

GUYS STAY AWAY FROM THIS DEALERSHIP FOR CAR SALES & SERVICES......U WILL REGRET IT LIKE I DO....... THEY GIVE U ROUND
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Old 09-26-2007, 10:19 AM
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STATEN ISLAND NISSAN S.I., N.Y. (SALES)

These people are scam artists and bullies. To make a very long story short, I went to look at a 04 se wit 30k on it, ( really wanted a smoke gray but this silver one was a second choice) and spoke to a salesman and left a REFUNDABLE $400 deposit on it just so i could look around one more time eslewhere for a smoked color 05 s.e., which i later found that weekend in jersey with 28k and every option but the navigation. I went back to a.i. nissan to tell them i was no longer interested, and they had the nerve to try to tell me i was the owner of the silver max because i sighned a paper stating i owned it. All i signed was a receipt stating i deposited 400 down. I never test drove the vehicle, i was only allowed 2 look around the car for 10 minutes, when i went to jersey, i was able to test drive the car for 30 minutes all i wanted to, using the tiptronic and all. S.I., told me they went ahead and registered the car and it was insured already and i had 2 take the car ( which was a lie of course, because i never sighen a contract stating i'd pay the payment that was offered to me, i never calle dmy insurance to place the car onto my policy, and never signed a registration card, only the receipt of my 400 i put down. They then threatened to take legal action if i didnt take the car home,LOL. I left the car there and went home and called them back telling them im coming back for my money and if i dont get it refunded to me, I will take legal action against you and hung up. Sure enough, i walked in, showed my receipt, and received my money and walked out. They were upset because they went ahead and got the plates and got it preped and everything, no 1 told them to do any of that when i didnt even get to test-drive the car. No wonder people use the term STEALERSHIP!!!!
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Old 09-26-2007, 05:37 PM
  #100  
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you should never give a deposit at a car dealership for them to hold a car.
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Old 10-05-2007, 04:57 PM
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Originally Posted by maximadave
you should never give a deposit at a car dealership for them to hold a car.
i only did it because i knew the salesman and he told me i'd get a refund. I didnt see anything wrong, i ahd a receipt and all.....
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Old 10-05-2007, 05:12 PM
  #102  
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Originally Posted by smackaslide
i only did it because i knew the salesman and he told me i'd get a refund. I didnt see anything wrong, i ahd a receipt and all.....
Your friend doesn't have control of the sale, the desk managers or closers do when it comes to a refund. I used to work for a Nissan steelership and it is common practice to try and get a deposit which would guarantee the customer to come back and try and get their money back or have the desk manager/closer bury the customer.
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Old 10-11-2007, 06:27 PM
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Stay away from Universal Nissan in Orlando, FL

I had a very bad experience with the sales department of this dealership when trying to buy a car. I made a prior appointment by email and confirmed by phone to test drive a Maxima. I got a price for a particular Maxima by email. The salesman, called Jeff, had absolutely no clue as to where the car we were interested in was and told us that it is sold. However, we found it in their parking lot. He even went to pee and kept us waiting while we were on a test drive. He wasted our time from 4pm to 9pm. Eventually when we asked what is taking so long, he responded that it doesn't take so long for customers who are willing to pay the sticker price. We offered a price but they weren't interested to negotiate. The next morning Jeff called requesting us to take the car at the price we offered. We denied as we had already purchased a car by that time.

Overall, it was a very draining and frustrating experience. Beware of Jeff -- an old and short guy, good for nothing. I do not recommend Universal Nissan to any one. However, if you do happen to check them out, do not give in to their price but wait for the next morning for them to call you and agree with your price. Their pricing is not very competitive.
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Old 10-11-2007, 06:31 PM
  #104  
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Stay away from Vero US1 Nissan in Vero Beach, FL

I had made an appointment on phone with a salesman called Benny to test drive a Maxima. I told him what features I am looking for and what price I am willing to pay. He confirmed that he had one with those features and at that price in stock. I drove about 45 mins to this dealership. Benny wasn't there even though I had made a prior appointment, so I had to wait for about 20 mins. When finally I got the keys to drive the Maxima we talked on phone, I figured it was a demo vehicle with more than 5000 miles on the odometer. Benny deliberately suppressed this fact from me even though I clearly mentioned that I was interested only in new ones. Instead of apologizing, he kept on arguing that a demo vehicle is a new vehicle.

I went on a test drive with a guy called Craig in another Maxima. When we returned he told me to park it just behind my car even though there were many other parking spots available. I offered a price but Benny wouldn't negotiate. Another guy, supposedly the sales manager, came to explain to me what price they bought the car for and why they can't accept my offer. All of that was bull$hit. Both his and Benny's tones were very disrespectful. I couldn't even leave as I couldn't take my car out. Benny is an outright liar and thinks of himself as the best salesman of the world.

The good thing about Vero Nissan is that their dealer fees is $399 (as compared to $599 for most dealers in central FL) and they include certain services like free oil change, two tanks of gas, etc. in that fee.

The dealership is in a sorry state with the sales manager yelling at his staff rebuking him in front of the customers. Trust me, it wasn't a drama worth watching. The dealership is very small and the new cars are parked so close that one cannot get into a car without touching the one beside it. I will not recommend Vero Nissan, especially Benny, to anyone.
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Old 10-16-2007, 11:57 AM
  #105  
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Grossman Nissan Old Saybrook, CT

Brought my Maxima in there because I had a bad ignition coil code and wanted to know which one, they told me the wrong one. Also told them my remote locked my doors but wouldn't lock them, they stated it's a bad remote and I could buy a new one from them for $130. I told them I had just bought a new one and it was doing the same thing. They said that one must be bad, also. Riiiight. Generally just not as knowledgeable about known Maxima problems as they should be, they need to do some TSB research in the future.
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Old 11-24-2007, 02:40 PM
  #106  
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Guelph Infiniti Nissan
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Do not --repeat-- Do not go to Guelph Infiniti Nissan for any reason! Especially warranty work. It would appear they are getting points from Infiniti for not doing work.
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Old 12-12-2007, 08:17 PM
  #107  
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Never go to Lynnes Nissan in bloomfield NJ....about 5 months ago my car was broken into and my pioneer navigation was stolen...my insurance covered everything but did not realized that when the navigation was ripped out they destoyed the wires for the radio...i brought it to a local car audio place and they told me that they could not fix it and that the wireing harness needed to be replaced...i notified the insurance company and sent that a copy of the letter i recieved from the audio store and they said it would be fine but i needed to go threw the same place that did the body work (fixed broken window and window frame) because i already had a claim with them and they would just be paid directly...the place i went to was a friend of my best friends family so they didnt charge me anything to go threw them...problem is they work with lynnes nissan...i heard bad things but i figured this way i would not have to pay out of pocket and get reimburced by the insurance company...so about 5 weeks ago i dropped the car off at my body shop and they brought it over to lynnes that same day...i got a call about 3 days later saying that lynnes looked it over and all it needed was a few clips for the wires...i told they were wrong...half the wires are missing and i brought it to a place that specializes in car audio and said it needs a whole wireing harness...after arguing with my insurance company for the next 3 1/2 weeks lynnes finally decided that it needed a new harness(for a total cost of $2700)...so they told me last friday the wireing harness would be there monday and the car would be done teusday afternoon...last night i called them and they said the wireing harness came in late and they just got it and it would be dont tomorrow afternoon...today i get a call from them around 4:30 saying the car was dont...thought it was quick but i didnt care because they had my car for 5 weeks and i just wanted it back...so i get in the car...radio works fine, ac and heat works fine, everything looks good and i start to drive to work and i get on the highway just to find out that my speedometer doesnt work, my odometer doesnt work, my consealer box and my wires for my radar are gone so i called them flipping out that they had my car for 5 weeks and i get it back and things are missing, and things that worked fine when i gave them the car now dont work...they didnt even apologize all they could say was bring the car back tomorrow and we will fix everything...so this is great now they are probobly gonna have my car for another 5 weeks and i am going into the winter with a camaro that i cant drive in the snow cuz my daily driver is gonna b at lynnes for another month...all i can say it DO NOT EVERY GO TO LYNNES NISSAN, THEY ARE HORRIBLE!!!!!!!!!
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Old 03-06-2008, 12:39 PM
  #108  
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Bankston Nissan in Irving, TX

Avoid Bankston Nissan in Irving, TX like the plague. Bought my '99 Maxima used from them. Less than 2 weeks later my CEL pops up. They inspected the vehicle. I strongly believe they turned the light off. Whatever, I just need it fixed. I tell them about my issue and they don't seem to care, just tell me to bring it in and they will look at it.

I make an appointment on Saturday to drop it off on Monday morning. Drop it off and it doesn't get touched all day! Drive it home in the same condition Monday night, so I basically wasted time and gas and don't get a single apology for it. They say they will call me Tuesday to set up a time on Wednesday to drop it off and also tell me the cost to fix my issue will be $800. They never called on Tuesday or Wednesday. I dropped it off at a local shop and had it fixed for $400.

I've never seen a more shady and unprofessional dealer in my life, which isn't saying much, as I've run into some really bad used car dealerships in my lifetime, but this is a rather large Nissan dealership. I will be filing complaints with the Better Business Burea, AAA and corporate Nissan.
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Old 05-09-2008, 10:37 PM
  #109  
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Boulder Nissan - Boulder CO

I have had my 1995 GLE serviced here for years, but have had a couple of bad experiences in the last year.

I took my car in for servicing of the brake system at ~160K miles. The fluid had changed color from its original state and it had never been changed out before, so they did that. When I left the dealership with it that day, I drove it home, and noticed that the braking performance was different - way worse. I called them and told the this and they said to pump the pedal a few times to re-pressurize the system and it should be fine. That didn't work, so I drove the car slowly back to the dealership. They drove it, inspected it, and found that one of the calipers had failed hydraulically as a result of the work they had done. BUT... apparently, they didn't notice this before they sent me home with an unsafe car! They did cover a rental car for me for the next day since my Max wasn't drivable and covered the labor for the caliper, but they did not cover the part so I was still out more than I had planned on.

I had my oil changed last week, and they recommended some maintenance of some hoses that have never been replaced in the life of the car, where they had supposedly observed some leaking. I set up an an appointment to drop it off for the day to get the work done. Good, right? NO, when I set up the appointment, they didn't order the parts so they couldn't perform the work. When I went to pick up the car, no one knew what was going on, or why they didn't have the parts. They did say they would order them and call me to set up a time for service when they came in. This had been over a week and I have heard nothing from them.

They have changed service managers recently and it isn't for the best. So I am taking my car to an independent garage next week to assess the maintenance that Boulder recommended to see what really needs to be done. I'm running out of Nissan dealerships in this area - I have tried John Elway (GO) Nissan before and they suck (as a previous poster noted), so I'm pretty much left with Valley Nissan in Longmont, who I haven't tried yet.
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Old 05-22-2008, 11:03 AM
  #110  
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Lake Manawa Nissan in council bluffs iowa

I got a call saying that my parts where in and ready to pick up so I waited for about 40min for them to find parts that just came in. And had to listen to the fat cashier that looked like she was about a 1/2 a chromosome short of having downs syndrome make noises while she was eating her lunch which consisted of a bag of cheese puffs. Every bite she took sounded like she was having a orgasm.

I thought it was just a honest mistake so I went back about a month later to order more 3rd gen parts. And was told this time my parts where being held at the cashiers counter. And the same thing happened. So know I drive to Woodhouse Nissan in Omaha Nebraska for all my dealer parts.
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Old 06-11-2008, 05:57 AM
  #111  
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Autoway Nissan of Brandon, Brandon, FL - Stay the HeII Away!!

This is a gross overview but you get the jist...

Originally Posted by Turbobink
i pulled the car yesterday w/o allowing them to perform a single service. i also told the service writer that they will not be getting any of my business ever again as i have absolutely no confidence in their ability to properly diagnos and repair problems... i can elaborate if anyone cares to hear the story.

although i had an idea before, this situation truly reinforced the fact that those who are employed in this particular dealership's service department know nothing more than how to read a service manual, pull and replace parts. they have absolutely no concern for the financial and motoring well-being of their customers and when it comes to trying to figure out what's really happening in a given automotive system, they haven't a friggin clue. further, they will not, not one iota, listen to what the customer tells them about the car... i can tell you more about this too. these guys are more than happy to replace a part that doesn't need to be replaced and charge you for it... don't spose any of you have heard this type of story before, huh?

this situation and my frustration has nothing to do with the RMS thing or the pricing for that replacement service, although i do find it curous that there can be a $350 differential b/t dealers w/in 10 miles of each other. this all has to do with a total FUBAR scenario related to them trying to tell me s@#t about my currently non-functional A/C system.

if any of you are from the Tampa area, do not allow Autoway Nissan of Brandon to so much as glance in the general direction of your car... that's free advice.
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Old 06-12-2008, 09:26 PM
  #112  
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Has anyone shopped at lxaccessories.com before? I ordered some lights and have not received them yet and have emailed them with no reponse. There is no phone number on their site for their business? Any ideas????
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Old 06-17-2008, 12:21 PM
  #113  
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Originally Posted by Yankeeblue04
Has anyone shopped at lxaccessories.com before? I ordered some lights and have not received them yet and have emailed them with no reponse. There is no phone number on their site for their business? Any ideas????
If you haven't received your merchandise, try and file a claim with your credit card company or paypal.
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Old 06-17-2008, 10:27 PM
  #114  
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Thanks, I talked to paypal today and now i have an email with a tracking number I'll have pics up when i install my 1st "mod"
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Old 08-07-2008, 02:19 PM
  #115  
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Nissan of Melbourne, FL 32901 is worthless

Today I went in for an alignment for my 07 Maxima to Nissan of Melbourne. A service advisor, Mr. Eric Bush, wrote my order. Some guy called Jimmy did the work. When I got my car back after more than two hours, there were numerous scratches on each of the four alloy wheels from the tips of the alignment apparatus that fits into the wheels. When I showed the service manager (Mr. Phil Barrier) what has been done, he argued that they did not do that because my car has 10,000 miles on it. He made absolutely no attempt to fix the damages his service personnel have done even though the cause of the damages to the wheels was very clear. When we think of buying a Nissan vehicle, we should be prepared to deal with worthless Nissan dealerships like this. Unfortunately, we don't!

This reminds me of an alignment I once got done to my 97 Altima a few years back at a Tire Kingdom (now NTB at 2385 Silver Dr, Columbus, OH 43211). One of the wheel caps wasn't tightly fitted and came out in the street while driving back from the store. I went back to the store and the service manager (do not remember his name any more) apologized and instantly looked at nearby shops where I could get the wheel cap, talked to that store manager and requested me to get it from there at their expense. What a stark difference from Nissan of Melbourne!

Last edited by bb700092; 08-07-2008 at 03:20 PM.
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Old 08-11-2008, 12:05 PM
  #116  
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Anytime I go into a Nissan dealership I want to murder someone. It's always some guy walking out of the bathroom, tucking his shirt back in like, "Hey buddy, my name is Jeff!". Then, they are totally unhelpful, and I leave and go to PePe.
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Old 10-01-2008, 07:40 AM
  #117  
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DCH Freehold Nissan, NJ

This was a year ago, I went for an oil change, and was told that I needed to get rear main seal replaced. Although it was very expensive, I gave them the green light (Though, up to this point, I still doubt that I actually needed it, it was not leaking...). For two months after that, I experienced a couple of times transmission slips. Took the car back in, of course they denied any wrong doing, then ran a test and told me that I need a new transmission. After heard the price, I backed away. Days later, I stopped by a neighborhood mechanic, and the guy checked carefully, and concluded that the dealer put too much transmission fluid. After drain out some of the ATF, the car has been running great, never experienced any slip since. How could the dealership missed that?

A couple months ago, I noticed a minor leak in the rear main area. Went back to the Freehold Nissan again, and was told I was 6 day past the 1-year warranty... I can't believe it!
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Old 10-20-2008, 09:03 AM
  #118  
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Bourneville Jeep/Mercury/Kia in Portsmouth, NH (and/or the other Bourneville stealerships) is an awful place. I use to work there, and let me tell you about the scum that work there...
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Old 12-30-2008, 01:23 PM
  #119  
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Kline Nissan - Maplewood, MN

This was a while ago.

Before I did a MEVI swap my idle was perfectly fine and I had the following CEL's:
- 2 * O2 Sensor codes
- IAT Sensor code
- EVAP Code

After I did a MEVI swap my car was idling very rough to the point it died at times. I was busy w/ a new job and did not want to run diagnostics so I took it to Kline Nissan.

I told them I had the above codes before the rough idling and for them to ignore these issues as it is definitely not the case. Please "DO A VACUUM LEAK TEST!". The service rep said "ok, we'll make a note of that."

They call me the next day saying "It will take more time and will cost more money. Your car has CEL Codes that may be causing the problem." I told that idiot tech that I had already covered this with the rep and that this is not the issue. When I asked if they had done a vacuum leak test yet they said "No, because we have to fix the issues that the scanner comes up with first because that may be the problem."

So I tell them to take the car down because obviously they can't F&%@en read any directions.

I go back to get my car and the F%&$en service rep asked me to pay double the diagnostic price because of the extra time that was put into the car (Yeah, the F#%KEN Mechanic came onto maxima.org to find out what a MEVI was!). MOTHA FU$KA WHAT? I looked at their diagnostic sheet and all it said was - O2 needs replace - IAT Sensor needs replace - EVAP system needs cleaning.

After throwing a F&$%en fit she finally split the bill with me. So in the end I ended up paying a $100 Diagnostic Fee for the F%&KEN KLINE NISSAN TECH's to tell me something that I already F#%KEN KNEW and I already told them I knew it! THOSE MORONS COULDN'T FOLLOW A SIMPLE REQUEST TO DO A FU$KEN VACUUM LEAK TEST!"

A month later I found the time to diagnose the car myself. It was a small vacuum leak from an uneven surface of the MEVI cover... Those Morons.

Seriously? What a bunch of moron tech's and Mechanics.

Last edited by 1chewabacha1; 12-30-2008 at 01:25 PM.
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Old 01-09-2009, 11:40 AM
  #120  
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Dobbs Nissan (Memphis,tn)

Bought '00 I-30 for $11,900.About a week later vehicle started dying @ Idle.I sent the vehicle in and said they couldnt reproduce the problem.Sent it back in a week later and this time it needed a tune up,all new coils,a whole new ECU.Technician brought the car around for me to pick up and the car died right in front of like 5 people.technician took the car back into the bay.The d*mn thing needed a MAF sensor.Seems nobody in West Tn knows a F**king thing about nissans and I cant even find someone to advance my timing yet.

This was in '05.the car is totalled.I had a broken femur,broken ankle,fractured hip.Other than that.Im all good now.

Last edited by memphisballer; 01-09-2009 at 11:43 AM.
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