Payless Auto Parts Florida (address and number included) - BAD EXPERIENCE
05-29-2013, 11:51 PM
#1
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Join Date: Oct 2011
Location: Maine
Posts: 1,528
Payless Auto Parts Florida (address and number included) - BAD EXPERIENCE
I ordered a tranny on May 13th, they charged my debit card the same day. Tranny was promised to be delivered in 5-9 business days and it still has not arrived as of May 30th. No tracking number was ever provided.
On May 24th, I spoke with someone there who said she could not tell any shipping info since the shipping people had gone home and for me to call back Monday, May 27th.
Since May 27th, I have tried calling the provided number (same number I used to order the part), to see what the hell is going on and have not been able to get ahold of anyone.
On May 28th, I received 2 emails seperate from them saying the amount has been credited back to my card but it has not shown in my account as of yet. As of this point, I have not talked to them and never asked to be refunded.
Trying to figure out the next steps to take to make sure I get my money back. I don't even want the tranny now.
4699 N Dixie Highway. Deerfield Beach, Florida
Phone 855-809-1112
On May 24th, I spoke with someone there who said she could not tell any shipping info since the shipping people had gone home and for me to call back Monday, May 27th.
Since May 27th, I have tried calling the provided number (same number I used to order the part), to see what the hell is going on and have not been able to get ahold of anyone.
On May 28th, I received 2 emails seperate from them saying the amount has been credited back to my card but it has not shown in my account as of yet. As of this point, I have not talked to them and never asked to be refunded.
Trying to figure out the next steps to take to make sure I get my money back. I don't even want the tranny now.
4699 N Dixie Highway. Deerfield Beach, Florida
Phone 855-809-1112
Last edited by 2brosgixxer; 05-29-2013 at 11:53 PM.
05-30-2013, 01:28 AM
#2
Senior Member
Thread Starter
Join Date: Oct 2011
Location: Maine
Posts: 1,528
UPDATE: Just got this e-mail from these guys: I think I've been scammed!! Anybody have any opinions on this and how to ensure i get my money back?
Dear Valued Customer,
Re: Refund for Auto Parts
You may have noticed that a refund receipt preceded this letter to you. The refund receipt looks like the original receipt , except it says refund for the transaction type. After placing your order with a parts specialist we submitted your card information to be processed. On our end we got an authorization code. Your bank card issuer should have the funds pending or withdrawn from your account. Unfortunately the credit card merchant processing company has not released the batch of funds to our bank. We cannot ship parts without some assurance that we will be paid.
We understand that you are in no way at fault for this and that you need a speedy resolution. That is why we issued the refund, hoping that if we push the money to you it will be faster than waiting on the financial institutions to sort this out. Should you not receive your refund, please forward this communication along with the original receipt and refund receipts to your bank. This should be sufficient in getting your funds back on your card. We will do everything in our power to assist you. Please accept our deepest apologies for this inconvenience. Nothing is more important to us than customer satisfaction.
We are not taking this situation lightly. In fact we assembled a team to work on this and we will be switching credit card processing companies as soon as the issue is resolved. This is our primary focus at this time and as a result you may experience delays when you call. As part of our efforts we have added a 'refunds' prompt to our telephone system to handle your calls. We are working to improve our internal processes, and ask that you bear with us as we work with the merchant processor and banks for a resolution
Dear Valued Customer,
Re: Refund for Auto Parts
You may have noticed that a refund receipt preceded this letter to you. The refund receipt looks like the original receipt , except it says refund for the transaction type. After placing your order with a parts specialist we submitted your card information to be processed. On our end we got an authorization code. Your bank card issuer should have the funds pending or withdrawn from your account. Unfortunately the credit card merchant processing company has not released the batch of funds to our bank. We cannot ship parts without some assurance that we will be paid.
We understand that you are in no way at fault for this and that you need a speedy resolution. That is why we issued the refund, hoping that if we push the money to you it will be faster than waiting on the financial institutions to sort this out. Should you not receive your refund, please forward this communication along with the original receipt and refund receipts to your bank. This should be sufficient in getting your funds back on your card. We will do everything in our power to assist you. Please accept our deepest apologies for this inconvenience. Nothing is more important to us than customer satisfaction.
We are not taking this situation lightly. In fact we assembled a team to work on this and we will be switching credit card processing companies as soon as the issue is resolved. This is our primary focus at this time and as a result you may experience delays when you call. As part of our efforts we have added a 'refunds' prompt to our telephone system to handle your calls. We are working to improve our internal processes, and ask that you bear with us as we work with the merchant processor and banks for a resolution
Last edited by 2brosgixxer; 05-30-2013 at 01:40 AM.
06-12-2013, 05:29 PM
#5
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Join Date: Oct 2011
Location: Maine
Posts: 1,528
Already done. I contacted them on May 30th with all the letters from the "company" saying they were sending me a refund. They said I have to wait 14 days from the date of the initial "refund" letter in order to give it time to post to my account in case they did in fact send a refund. Since no refund, I'll have to file my official dispute as soon as i can get into the bank.
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