Well I was driving one day and my Service engine soon light comes on so im like WTF! I take it in to the dealership and they take it for 2 days and i go there to pick it up and they tell me my oxygen sensor is not working!. So I make another apointment o when they get the parts i can fix it! Well long story short iI have been there Six Times!!! Each time they phone me up and say they have the part but they never do! The last time they even sent me a letter saying it was in and i go and it is the wrong one again~! So I got fed up and left and a couple days later the phone me and say that Tokyo has realesed more o2 sensors and they are on a ship! What do you think I should do? I think there feeding me a bunch of BS about some ship coming to america! I don't Know but I gonna go by a TL type S And let them know that they lost a customer!

 

that sucks man, rather than lose a great car - just lose the crappy dealership. any other dealerships nearby? I have to drive across my city to get to my dealership, but its the only one i'd use...

 

What nobody has the ***** to respond???!!!!!!

 

J/k

 

Ouch d00d! that sux about the dealership, but I agree with Ironlord, I have two dealerships within 6 miles, but the only one I ever go to is 16 miles away. Give it a shot, you never know.

 

Is this your first new car? Otherwise, you should know by now that dealerships vary greatly in their service. Unless you live in the country there's bound to be other Nissan dealerships that can be of more help. I would be mad too if I had to go 6 times for the same problem but I would have taken it to the next level by #3.

 

Your milage with dealers may vary from dealer to dealer and day to day. Take your money elsewhere. Its not a good feeling to rant at the service guys and then expect them to fix your car in a good manner. Fair? No. But thats the way it goes sometimes, I guess.

 

The one I won't go to is only 4 miles from my house; I drive 70 miles to get (hopefully) competent service.

Buzz

 

go to a different place!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Call 800-Nissan-1, they usually get the dealer to move their a$$!

 

When you contact your service department, ask to speak to a service manager. Tell the manager that you are going to be placing a call to Nissan of America, and also to the Better Business Bureau. Inform the service manager that you just wanted to give him a chance to rectify the situation before the other calls were made.

Nine times out of ten, the guy will be so worried about being blacklisted by both Nissan Corporate and the BBB, he'll bend over backwards to work with you. I've used this approach a few times with great success. The trick is to remain completely calm and rational when you're on the phone. Politely ask to speak to the Manager, and then explain, with plenty of detail, exactly why you are considering reporting his department. You'll be surprised at how far they will go. When my fiancee's sentra was involved in an accident, we were given the run around by the service department. When I used the above approach, her car was taken in immediately (picked up at my house by the Service Manager himself while I was at work). She was given a free loaner, and the work was completed in record time.

I have not since gone to any other dealership for service, and will most likely buy my next car there.

 

I would go to a differnt dealer but theres only one in my city! The next closest one is like 4 and a half hours away! I would never sell my Max cause I love it. But Nissan ****es me off!

 

The closest dealer to me is about 5 miles, but I drive to the one I bought it from which is about 20 miles. Sorry to hear there's only 1 dealer in your area. Since that's the situation, follow what NYC2SD said...

Call 800-Nissan-1, they usually get the dealer to move their a$$!

Good luck!

 

True this approach has worked for me the 2 times I needed it. Also if you want to take this rte you qualify for the lemon law after a certain amount of attempts.