Hello-

I need to have something verified for me before I call Nissan...

I have a 1997 SE

I just recently had the odometer fail in my car. I took it in to get it replaced (Unfortunately no longer under warranty). It took a week for them to get the odometer in (no big deal). I stop at the Nissan dealership to pick it up, sit down in the car look at the gauges...

and realize that I now have a black on white speedometer with a black needle...

My needles are/were orange.

Well, the service guy is extremely apologetic and says that is their srew up and they'll get it fixed.

3 weeks go by and after several calls I finally stop back down at the dealership. Turns out the guy I talked to quit a few days after I picked up the car.

When I ask the woman behind the desk when I will be getting the correct needle/speedometer in, her exact response is:

"Oh, um... well, that's how Nissan keeps track of the fact that they had to replace the odometer. They give you one with a different colored needle or different colored face. There's nothing we can do about it."

What?!?!

Now, I worked for several dealerships and have been around cars for years and I have never heard of such a policy.

Is this really Nissan's policy? I wanted to find out for sure before I called them.

Any help will be greatly appreciated.

Thank you,

Dan Noah

P.S. If any one does know where I can get a replacement needle and how to replace it, that would be greatly appreciated as well.

 

Call the 800 number on your owners manual and ask to speak to the regional zone factory rep. They will take care of your problem.

 

That seems really absurd! Do like Eric said and go above their heads to management.

 

1-800-NISSAN1