A few weeks my sunroof visor got stuck, not the sunroof but the little part under that prevents light from coming in, well I took it to the dealer and they ordered parts to fix it. So yesterday I take it in and they fix it or attempt to, they said they needed to order more parts, tracks or something. Well, the new visor they put in moves back and forth but it makes a lot of noise, which they told me would happen until the new parts come in but, the new visor is full of dark fingerprints, like motor oil or something, they're not really dark but definitely noticeable and also, when he was trying to take the whole headliner out, he bickered at the sunroof console with a screwdriver or something and it's full of indentations on the edge. And the car has a lot of rattles now from the headliner?

What should I do?

Should I go to the dealer and tell them or just call Nissan North America?

I am so sick of my dealer, Route 22 Nissan by the way in Hillside NJ.

If you were in my position what would you do?

Thanks for all replies ahead of time.

 

If it were me, my first thought would be to call the service manager and tell them what his staff did, and ask him how he was going to fix it. If I didn't like his answer, the follow-up would be a letter to him that demanded (in a very sane, rational and professional manner) that he make good on the stuff that was screwed up, and I'd copy the letter to the dealership's general manager AND Nissan North America. I'd send copies both regular mail and certified, so no one could claim they hadn't received it.

Take pictures of everything, document the visits and the results of each visit, the things you were told every step of the way, and the names of the people who you talked to. Chances are they'll make good on it, but if not, I'd get an estimate on the repairs from an outside source, and threaten to sue them in small claims court for that amount.

Route 22's a huge dealer - a little bad publicity could go a long way, but every dealer has scumbags working for them. I originally leased my car from them in 2000, and I had it out with the salesman over their newspaper ad. They tried to double the cap cost reduction on my lease, and I threatened to call the cops and file fraud charges with the state consumer affairs department. Of course, doing that on a crowded Saturday afternoon might have helped convince them to back down, too

Good luck - I hope they make good on this for you.

John

 

 

Thanx for the reply, I will call them tomorrow and see what they can do for me, I am basically going to tell her what happened to the car while it was in there, and I am going to tell them the next time I take the car in to put in the remaining parts on the sunroof visor that I want the car coming out of there clean like it was when I first took it in .