If I approach my dealer with a copy of the TSB and tell him that am experiencing some of the symptoms, is the dealer required to fix it if I am under warranty? I guess I am curious how much power I have with the TSB. Are the repair guys going to be wondering where I got it? thanks...

 

I've never had a dealer question it.. I normally mention the TSB rather than bring them a copy... ya know try and act like I've heard there's a problem and let them find it themselves so they can be please at their detective skills. It doesn't really guarantee you service but makes it a little easier... it all depends on the attitude of your dealer.

 

Tell the dealer when you are there that you love the maxima but are having some minor problems. Then tell them you are looking at buying a Pathfinder as a second car - worked for me

 

How exactly does this help you out?

 

Make them think you're gonna be a repeat customer.. give them a reason to want to give you good service?

 

What if that back fires and they start showing you a Pathfinder or a Sentra SE? Sorry for being difficult guys.

 

If the dealer gives you a hard time, just visit another one..
Sometimes, you don't even need the TSB. Just explain your situation thoroughly and they'll know if it's a Service Bulletin for it.

When I took my car in for the brakes, all I had to say was Brake Judder during high speeds & they were like,"Oh I think we have a TSB for that", and bam!! It was fixed... But that's just my dealer!!
They really shouldn't give you a hard time about it as long as you know and explain your problem!

 

Where was that dealer??? Nissan dealers are the such sh*t! I took in my car to have the oil changed, warped rotors fixed, and the 5spd ECM update. They "couldn't find" any of the TSBs. They finally found the 5spd ECM update but when I came to pick up my car they said they had just found it and didn't have time to do it. The guy did apologize so I can't decide if they were ****ing with me or they were just incompetent. Either way I have a feeling that if a rod shot through the side of my engine they would say "car operating with specifications." I'm glad I didn't get the extended warranty...

Oh yeah for the ECM update they said they compared with another 2k Max and observed the same behavior. Duh...

 

"Either way I have a feeling that if a rod shot through the side of my engine they would say "car operating with specifications." That's funny What is a ECM update ais it for all Maxima's or the auto or 5spd?

 

Exactly put, I mean one time I brought in the TSB and the damn service tech said "Well on the internet these TSB are not official and they are made up by people...." Even thought it wasn't giving the fact it was the fax coming straight from Nissan North America. But yeah, I learned my lesson and dont even bring it in anymore, just the number.

Dixit

 

I brought in the TSB's myself(the rattling issues)....he took em,but gave me hella atittude,but Romie doesn't care...HAHhahahahahahahha(evil laugh)...lol,seriously though,they didnt do a good job,the rattle in the glove box area is still there,so from now on im just takin the number

 

bcannon they'll prolly dislike you even more than the default level
rba...whos you dealer?????
anytime i bring something they say theyll check and come back and say that the ecu didnt report any problems or some lame ****

 

YIKES!!! That's a new one.

Nissan is required to repair a condition covered by a TSB if they find the condition on your vehicle. On the other hand, getting your dealer to admit the condition exists may well depend on the strength of your relationship with them.

FWIW, I've gone out of my way to develop and maintain a good relationship with my dealer. As a result, they usually don't bother to check my car any more if I've got a TSB in my hand. They know I wouldn't be wasting my time and theirs bringing a condition covered by a TSB to their attention if I didn't have the condition to begin with. And that's just the beginning. I've had conditions corrected at Nissan's expense that weren't even covered under a TSB. How do you think I managed to accomplish that? And who's aid do you think I needed to enlist?

If you're a regular contributor to this forum, I'd suggest that your relationship with your dealer is at least as important to you as mine is to me. And yet when was the last time you took your Service Writer to lunch?

If you haven't figured this out yet, it's all a game. The game is called enlightened self-interest. Learn how to play the game well and you can conquer the world.

 

Where can I get a copy of all TSBs for my 2000 Maxima please? I have the symptoms of warped rotors and I have paint chips galore. I have 27K miles on it and I would like to have the TSBs in hand if anything else goes wrong before the 36K bumoer to bumper warr runs out. Also looking at getting some new tires soon. Thinking about Dunlops. Any suggestions?

 

Check the sticky threads.

 

Will TSB work if your out of the warnnty

 

Probably won't work even if you are IN warranty.

 

my dealer told me they don't fix tsb's and they have nothing to do with warranty

 

bullsh!t...

dont go to them with a TSB, go to them with a SYMPTOM. a complaint, rather.


for example, i would say "i have a hesitation under acceleration between 3000-4000 RPM" rather than "i want you to replace my MAF sensor because i think its bad, i have a TSB here... see... there it is. the TSB says i need a new one"

 

Agreed, but the TSB doesn't have anything to do with warranty, if I'm not wrong. The TSBs are simply specific solutions to make it easier for techs to deal with common problems. It may or may not be done under warranty, depending on the terms of the warranty, or on the mood of the service department. Someone please correct me if I'm wrong.

 

youre correct, but this thread was resurrected with the following post.



they dont 'fix' TSBs, they fix problems with cars, warranty or not. it doesnt matter who pays for it. my above post applies wether youre in warranty or not. if in warranty, the car should be fixed by the next time they call you, if not in warranty, then you will be given a call with an estimate for repair.

base warranty is determined by time and mileage, mood of the svc dept shouldnt matter. most aftermarket waranties cover powertrain, and all engine sensors, even the cheap warranties ive seen.

 

I know that... I was just seeking clarification of your point in response to the initial (resurrecting) post.... we're essentially saying the same thing.... and my comment about the "mood of the service dept" was sarcasm, as that's often how it seems they do things.

 

ah... good call...


if a svc dept was in a bad mood, id make it worse if they tried to deny something that was covered.


as far as the relation between TSBs and warranty... the reason a TSB gets released is because the part or condition causing the problem may not be obvious, even to a trained tech. warranty doesnt wanna pay for a misdiagnosis, or extra labor time while the tech diagnoses a 'common' problem. its to save money on warranty labor






...and of course retail customers too

 

When I brought in my 02 for an issue with the hood flexing up and down at highway speeds, they told me it was because glue joints in the hood had seperated, and that even though I have an extended warranty they would have to charge me $250 to re-apply the adhesive. Since I had done my homework, I respectfully mentioned that I believed this issue is covered by a TSB (I did not bring in the TSB but they acknowledged it after mentioning it). The dealer said TSB's are not all covered by warranty and that he even called Nissan NA to verify that. Nissan concurred they wouldn't cover it. They "only" tried to charge me $100 for the time it took for the mechanic to drop the hood insulation, inspect it, and re-install the insulation.

I wrote a letter to Nissan NA and got a call from someone who basically said the same thing - even though I bought the warranty from them, and even though the exact problem is covered in a TSB that includes my VIN, that particular problem is not covered by the extended warranty. He said the TSB is just a guideline to help the mechanic diagnose and fix the problem. I explained that the finance manager who sold me the car and the warranty told me that the warranty covers any mechanical or electrical failures not due to an accident. I was told that he shouldn't have told me that, but it's up to each dealership to explain it correctly.

I'll probably never buy another Nissan because of this attitude. The adhesive in the bodywork of any reletavely new car should not just seperate unless there's been an accident. And if it's a common enough occurance that they published a TSB with part numbers and charge codes and everything, then they should have taken care of it under their "Gold" warranty. I guess gold doesn't carry as much weight with Nissan as it does with most people.

Oh yeah, after all this I brought the car to another dealer just to test their handling of it, and they said that the hood is fine, and that the latch just needs an adjustment - for a $60 fee.

 

I had the same problem with my hood and the adjustment was covered under warranty. The adjustment worked perfectly........

 

what's a tsb? i was thinking about calling nissan service dpt and ask if there are any recalls on my vehicle and make sure they fix them

 

The way the market is, you would think it would be worth it to Nissan, (the multi-billion dollar corporation), to shell out "$200" for a happy customer. And not just take care of the problem, but do it so you don't feel like your a pain and they're doing you a huge favor, because they really aren't. Especially with a TSB and a gold warranty.

Also, how much power is lost on a TSB if the car is out of warranty? From what I gather, its worthless once the warranty expires, is this true?

TSB= Technical Service Bulletin

 

Holy thread resurrection!

 

HOLY THREAD RESURRECTION AGAIN!
I just got back from the dealer. My '01 Maxima has the DTC420 code. I brought the TSB in figuring it would be covered under the emissions warranty (car is no longer under standard warranty). Dealer told me it would not and said the same thing you did. TSB's are only a guide to further diagnose a known problem. I'm pissed, but after reading this thread I feel a little better now.

P.S. Of course they rattled off prices like brake pad replacement for both front/back being around $650 and new rear tires in the neighborhood of $500...
Dealers can suck it

 

TSB + warranty left = free fix
TSB + no warranty = you pay


now let this thread die

 

There are 2 rubber stoppers on the front of your hood when opened. Look up and you will see them.
If it shakes on highway back them off as much as possible and off u go. They're like rubber screws.
60 bux adjustment is harsh

 

Thanks for the tip. I have been wondering this for some time now.

 

TSB + Extended Service Plan = Free fix if the part is normally covered under the Ext. Service Plan.

 

why did you bring this thread back to say what i already said?

TSB + warranty left = free fix

 

Ti say that it is only covered under the warranty IF the extended warranty would normally pay for the failed part. For example...the HOWLING Clutch Disk TSB. I have it... The extended service plan...WILL NOT Cover it. If I was still under my 60K powertrain then they would.

Stop your complaining.

 

the extended service plan is a warranty...its just an extended one.
it may have different guidelines but its still a warranty.

like i said -
TSB + warranty left (normal or extended) = free fix

 

Someone lock this so people don't bring it back to repeat things that have already been said.

 

It's an extended warranty that doesn't cover everything the original factory covers....


So the above statement is false.... Clutch howl is not covered, wind noise in the rear door is not covered.... I can add more TSB's....

I wanted to add this since it does make a difference and that everyone on this forums has a chance to know this.

For the people that don't like this thread....skip it...

 

Here's a great website for finding past or current TSB's...

Click on "activate", sign up (its free), and off you go...

Hope this helps!

=)


http://www.mycarstats.com/

 

or....check the TSB sticky where you dont have to register and can download the whole TSB in PDF.