5th Generation Maxima (2000-2003) Learn more about the 5th Generation Maxima, including the VQ30DE-K and VQ35DE engines.

questions about warranty

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Old Mar 16, 2005 | 04:40 PM
  #1  
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questions about warranty

A while back took car in for pinging, they just charged me for fuel injection cleaning which worked for about 1 tank of gas. So i just was living with the pinging till 4 days ago. Car started bucking and SES light came on. Got code checked and cylinder 5 misfire. Famous coil problem, so I took it back in to the dealer and told them of the problem and told them about the slipping AT trasmission. (Car is still under warranty) Called a couple days ago and said they had to order a new MAF and the fluid in the transmission was dark and was going to start by replacing that. I can't believe they are actually trying to do something. Supposed to be ready today. Will update later

Update 2 days later

Driving car and the transmission is still slipping and it is still knocking. From what I am reading this is the ignition coils that I told them was probably bad. They did not fix the transmission or fix the knocking, the two problems it went in for. So 200 bucks less and the same problems. I was looking at the receipt and they changed the air filter. Had a K&N in it so I was getting pretty angry. Opened the trunk and it was laying in there. Still angry because I did not need a new air filter. Car will be going back, will update then.

Update 4 1/2 weeks later

Took the maxima in Feb. 13, got it back today, March 16. They still did not do anything for the pinging, did not hear it on the way back but if they did not do anything it will come back. I think that the transmission is fixed. I got charged another deductible even though it wasn't fixed the first time. They said it was because I had to lines of things and they fixed one, that they did not fix last time. This is the gold coverage with 50 deductible. Something that really ticked me off is when I got in the car the radio was turned all the way up. The subwoofer stopped working a while back and now I think it was because of what it went through with warranty work.

Does anyone know anything about that deductible line thing? I am also contacting nissan about this.

here is the receipt I got today, that underlined in red is what I am asking about.


does it look like they did anything to fix knocking? ^^ I dont think they did

Page 1 of recepit from last month, nothing got fixed.



page 2

Old Mar 16, 2005 | 05:44 PM
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I have the silver w/ $50 deductible. Your warrenty is better it covers more little things like parking brake cable and more.. anyways, you would have to pay a new deductible on a new fix.. for example. you go in, or rather, I went in for a wheel bearing and a rear brake caliper. Both will be replaced under warrenty. But because these are two different unrelated failures, you would have to pay 2 deductibles totalling $100. You may want to check and make sure you know and they know what will be done and I would tell them to eat the new air filter they put in. You never asked them to change it. You said they threw the K&N in your trunk. Did it get oil on the carpet? I'd be pissed. I would fight all unjust charges. Unless you get the P1320 code, which is ignition/misfire, they won't replace all 6 coils. Coils are covered under this warrenty. That's how I got mine replaced for only $50 deductible.

My car pinged starting around 30k miles, I got the CES light P1320 at around 85k. Three weeks after the initial code poping up, car basically died. Rough, felt unbalance engine. Brought it right in, a day before my appointment to get the backordered coils in. Lucky me. It happened on my way to work the morning of the day before. I'm assuming you have 100k/5 yr extended. Keep an eye on the pinging. Like I said they won't replace the coils unless you have the P1320 code pop up. Have you changed the spark plugs? I know they're platinum and supposed to last, but mine were worn at 85k. So I replaced them just before I brought the car in to get the code checked.

Did they ever do the Technical service bulleting repair on the slipping tranny issue? There was a TSB on that. As for your receipts. They didn't charge you for the air filter and the MAF. The deductible for 2/9 covered the MAF. I don't know what the chage for the "element as" for the 27 point inspection is. And of course they charged you for the tranny flush. But then on 3/16 they actually replace stuff in your tranny. Which was covered under warrenty because I see N/C ( no charge) and yes you would have to pay the deductible for that. But here's where you can fight them on . The tranny flush. The recommended the tranny flush but did not solve problem. So next time you go they did warrenty work on the tranny. These things are related so technically you shouldn't have to pay for the tranny flush because they could have done the warrenty work the first time around. I had to fight for somthing like this when my rear caliper froze. They diagnosed it to be cable but I find out later myself it's not cable, and caliper still frozen. They said I was basically stupid, but they'll ( the second time) decide to raplace the problem caliper under warrenty. I told them they should or rather I want the diagnostic charge from last time credited. After fighting and complaining to everybody, I finally got that credit. Bastards, the service manager actually said to me that he didn't care what I thought, and that they don't refund diagnostics... even though they diagnosed it wrong and it was related...etc. When I got the survey, I chewed out. Their customer service dept even called me back to hear my side of the story to see what really happened. I never went back to Sheehe Nissan. Speak to everyone. Be diplomatic but speak to everybody, the general manager, owner, nissan, your warrenty phone number.etc. because you shouldn't have to jump through so many hoops to get your car fixed right the first time especially if it involve your expenses and time and the fact it should be under warrenty. Have you been getting your included car rental too? Good luck, hope you get some money back and let us/me know your outcome, those bastards...
Old Mar 16, 2005 | 06:24 PM
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looks like the reason they charged the first time was for the maf replacement. it says they replaced the air flow meter and air filter. you probably paid the deductible for that and just the parts on the air filter itself even though you may not have needed it. the deductible came back into play when they replaced the valvebody.
young1976 is correct about there being a tsb for the tranny slipping which entails replacing transmission solenoids and the tcm. (transmission control module)
i have provided my info about my warranty but since it has no deductible, i am unsure about the line deal. i would feel the same as you do since they recommended a flush at your expense for the slipping and it did not do the job. i would talk to the dealer first then resort to 800-nissan1 if that does not get your anywhere.
Old Mar 16, 2005 | 06:50 PM
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Originally Posted by sloppymax
looks like the reason they charged the first time was for the maf replacement. it says they replaced the air flow meter and air filter. you probably paid the deductible for that and just the parts on the air filter itself even though you may not have needed it. the deductible came back into play when they replaced the valvebody.
young1976 is correct about there being a tsb for the tranny slipping which entails replacing transmission solenoids and the tcm. (transmission control module)
i have provided my info about my warranty but since it has no deductible, i am unsure about the line deal. i would feel the same as you do since they recommended a flush at your expense for the slipping and it did not do the job. i would talk to the dealer first then resort to 800-nissan1 if that does not get your anywhere.
I printed up the TSBs on the coils and the transmissions and gave it to them the first time, when they did nothing to fix it. I also got the p1320, from autozone but when they checked for them they did not find them.
Old Mar 17, 2005 | 09:57 AM
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so you did get the P1320 code. I hope autozone did not reset the ecu. If they can pull it up then the dealer should definitely pull it up. Something is fishy. When mine first came up, I had Autozone clear it because I figured it would go away. Then, as soon as I leave the parking lot, within minutes, it popped up again. So the next day I went to get it scanned again, and lone and behold, P1320 again. This time I didn't clear it. I went to the dealer, they pulled the code while I waited, and they said, ignition misfire, and that they would replace the coils, but since they were back ordered, they'll just reset the ecu for now. And they will do the work when it arrives. After leaving the dealer, within 5 minutes, light came on again. All this took place within a couple of days. Three weeks later, a day before my appointment to get the coils replaced. One or more coil died, and the engine ran like it lost one or more cylinders like you swinging a rod with weight on one end... sucked, whole car shook like crazy, idle, driving, etc.

If you had that code going into the dealer, they must have just reset it and did not tell you what caused the light to come on. If it comes on again( have it scanned and get the code), do not reset it and tell the dealer you had it scanned and it was P1320 and it's the ignition coils. That's Nissan's procedure to fix that issue. Replace all 6 coils.
Old Mar 17, 2005 | 03:44 PM
  #6  
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Originally Posted by young1976
so you did get the P1320 code. I hope autozone did not reset the ecu. If they can pull it up then the dealer should definitely pull it up. Something is fishy. When mine first came up, I had Autozone clear it because I figured it would go away. Then, as soon as I leave the parking lot, within minutes, it popped up again. So the next day I went to get it scanned again, and lone and behold, P1320 again. This time I didn't clear it. I went to the dealer, they pulled the code while I waited, and they said, ignition misfire, and that they would replace the coils, but since they were back ordered, they'll just reset the ecu for now. And they will do the work when it arrives. After leaving the dealer, within 5 minutes, light came on again. All this took place within a couple of days. Three weeks later, a day before my appointment to get the coils replaced. One or more coil died, and the engine ran like it lost one or more cylinders like you swinging a rod with weight on one end... sucked, whole car shook like crazy, idle, driving, etc.

If you had that code going into the dealer, they must have just reset it and did not tell you what caused the light to come on. If it comes on again( have it scanned and get the code), do not reset it and tell the dealer you had it scanned and it was P1320 and it's the ignition coils. That's Nissan's procedure to fix that issue. Replace all 6 coils.

they reset the codes and it has not came up again. I have 20k miles or till the end of this year for it to happen again. Maybe it will before then.
Old Mar 17, 2005 | 04:09 PM
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you should probably also complain to them that why did they reset the code and did nothing about it. Especially considering it's p1320. The dealer I went to automatically ordered the coils. Maybe because I mentioned it to them. But then you said you show them the TSBs. Maybe this dealer sucks... Hope it all works out for you. If the code pops up again, I go to a different dealer who will replace the coils if that's the code that pops up. And if not I would demand they not clear the code and go to another dealer. Of course, go to autozone to get it read first so you know for sure it's 1320.

oh, and you probably checked this thread already, but if not, check it out

http://forums.maxima.org/showthread....4&goto=newpost
Old Mar 18, 2005 | 07:12 PM
  #8  
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I'm not trying to stir the pot but when the MAF is replaced the air filter MUST also be replaced with a Nissan air filter, the service advisor should have informed you of this. The ECM should also have been reprogrammed, but it doesn't look like it was by looking at the RO.

I'll agree about the trans problem, usually flushing the fluid fixes about 50% of tranny slipping problems, but the 4-speed autos in the Nissans have a TSB about replacing the valve body assy, which looks like they did that.
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