<Vent>

Well, today I brought my vehicle in for a few complaints:

1. Drivers side leather is peeling/cracking, even though I lexol it every month.

2. Motor that lifts rear portion of drivers seat is dead again (second replacement).

3. Wind noise from rear (see TSB section of site).

Here's the responses from the dealership:

1. Uh...wear item...uh...not our problem. We'll call Nissan and ask, but we doubt it. (The car has 18k miles. Isn't leather supposed to last longer than that?)

2. Uh...wear item...uh...we'll call Nissan and ask.

3. They aligned both rear doors, making the wind noise much worse than it was before. It now sounds like I have the rear windows cracked. They informed me that the TSB isn't necessary for "this car", a 2k GLE max.

In addition to the above, they have left me with three presents.

1. The leather is now very loose from them pulling on it. Why, I have no idea.

2. Before declaring the seat motor dead, they managed to get the seat in its absolute highest position so that I look like I should have my head sticking out of the sunroof.

3. Not only is the wind noise worse, but they left three scratches on the drivers rear door - one is about 5" long. They claim they couldn't have done it, because it looks like someone tried to buff them out and "they don't have a buffer".

Avoid West Palm Beach Nissan dealers at all costs.

 

i have the same problem ! and funny enough i got the same reply fron NISSAN

every member on the .org should go to thier local dealership and apply for SERVICE WRITER position. and after being hired go on STRIKE !!

 

I feel for ya!!

if you are up to the drive...and it is a long one

come wayyyyyyyyyyyyyyyyyyyy down south to Maroone Nissan in Perrine

ask for Bill Sager the service manager or Doug or Al....tell them first that Annette sent you...then tell him your tale of woe!!

your experience hopefully will be better!!!

btw good luck

 

LOL, they have to be one of the three dealers in the country without a buffer. I guess they also don't recon any cars either?

 

SHEAT! That really sucks! I discovered this week that the driver side rear door of my 2k2 seems to be misaligned from the factory (no wind noise but if I put my hand where the edge of the door and the roof meet, it feels "taller" than the roof line) and there is no way I'm taking my Max in to the dealership for that... Don't want to risk getting scratches on my paint or grease all over my cloth interiors.

 

I feel your pain on the miserable service that Nissan dealers provide. I have enjoyed my maxima, but it will be my last(sadly) because of the horrible service I have encountered. It appears to be universal with very few exceptions(I have never encountered an exception, just heard of them). I have tried four Nissan dealers in two states and am so dissapointed. Conversely, I get treated like a king at the MB dealer. I've had a good time with the max, may even keep it around to run errands in as it is not worth anything(97 SE, 233K miles). But for my work car will be upgrading to an E430. Tired, tired, tired of rudeness and incompetance!

 

what do u guys expect, it's nissan.. it ain't benz or bmw.

 

About the rear seat motor, that isn't a wear item. Those motors are engineered to last the life of the car. It should have PTC protection, but it may burn out over time if it repeatedly sees high loads like applying current in the stall positions at the ends of travel. I would think it's covered by warranty.

Right, they don't have a buffer. Don't you hate it when they lie to your face and you can't do anything about it? How are we supposed to prove that the damage wasn't there before they worked on it? I guess we are expected to take detailed photographs of our entire car immediately before and after every kind of auto service.

I have the wind noise at the rear doors too, but I don't trust a Nissan dealer to fix it without damaging something else.

 

3. Wind noise from rear (see TSB section of site).

Here's the responses from the dealership:

3. They aligned both rear doors, making the wind noise much worse than it was before. It now sounds like I have the rear windows cracked. They informed me that the TSB isn't necessary for "this car", a 2k GLE max.

I am from Montreal, Canada and went to my local dealer on the above mentioned.

He test drove the car with me in morning rush hour traffic!!!

uh..you only can get wind noise if your NOT PARKED IN TRAFFIC MORON!

shhessh.


Then after work I went to pick up the car, the tech said he couldn't hear anything. Well, he was driving the car and NOT sitting right next to the rear door! Are these techs that stupid? You think I like making this crap up and like bringing my car into the dealer?!?!

I much rather drive my Max then sit at the dealer!

 

with the service manager. they have too high turnover, diff person every other time.. So, I decided to just be an ***. It has worked better. Whenever I leave the car with them, I suggest a walkaround, ala rental car style. I point out clean carpets, no scratches, and no dents, and that I expect it back that way.

so far *fingers crossed* it has worked.

 

It's amazing what you guys are going through for service. It peeves me to know that some dealers send one or two technicians for training to keep them current on TSBs and things of that sort.

Then on top of that, it's amazing to find other Max owners who are oblivious to the TSBs or take the line of BS that the FNND gives them.
I ran into a guy with a 2001 SE and he was totally unaware of the hood vibration TSB and the fuel filler door TSB until I told him (and mentioned Kev's sticky).

 

I hate those places reminds of All Brands NIssan of ENglewood CLiffs, NJ
Roger

 

I have noticed that all of these problems started occurring on the 2002 models. Do you think this has anything to do with why they changed plants for 2K3? The quality control on the 2K2 seems to be horrendous. I have had no problems with my 2K.