2017 Max SR pearl white paint issues? Anyone else?
09-21-2017, 06:58 PM
#1
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UPDATED 2017 Max SR pearl white paint issues? Anyone else? UPDATED
Hello fellow Nissan enthusiasts.... or former enthusiasts:
BEWARE>>> Avoid METRO RIVERSIDE Nissan at all costs. Buy or lease elsewhere!!!!
I have had my 2017 Maxima SR since April of this year. I have experienced paint quality issues, and was wondering if anyone else has had a problem with this optioned pearlized white color on areas of the car:
1. I have had repeated problems with the paint on the door sill section on 3 out of 4 door sill panels. I do not have children and mostly drive the car without passenger or rear passengers so this is surprising.
The chipping is mostly esp. at the edges of the 3 various tiers of the door sills on passenger and driver's side. It is not from shoes or scuffing.
I have had Vettes, Bmws, VWs, etc and never had/or ever seen this issue. My friends have had various performance vehicles like Porsches etc and never seen these issues.
Auto aficionados/experts have opined that these chips may be related to being rubbed from weather-stripping and or etc; from normal operation of door opening and closing. Door may need adjustment, or clear coat was defective in application or there was other defect in assembly/paint/materials at the factory.
2. There is also opinion that this this may have come from original dealer delivery when plastic protective films were removed from factory delivery. Due to the even wear points/positions of chips and scratches on door sill areas of both driver’s side and passenger side in different levels of the sill, i.e. door frame edge/rocker panel top, etc, expert opinion is that the weather-stripping contact from repeated opening and closing caused abnormal and premature chips and wear on the painted surfaces. The weather-stripping could be rubbing or drying/sticking/chipping off after a car wash or rain, and literally grazing the paint off of the door sill area.
3. I have had some 2 small chips of paint coming off of the outer edges in between where a body panel meets another panel.
I wash my car 1-3 times a week at a car wash.... and have unlimited washes....but I drive the car thru the wash tunnel (the same tunnel is used for full service washes), and an employee dries it before I park in the self-serve section and go over it one last time with my micro cloth, and their vacuum. No one has driven the car except me since I got it.
Anyone else have any paint issues with this particular pearlized or other colors??
9-22-17 UPDATE
I just got off the phone with NISSAN CUSTOMER RELATIONS, and they are not going to cover the paint issues. When pressed they stated that it was an "environmental issue" but I advised them that the door sills do not see the light of day much and certainly NOT open to the immediate environment. Does not make sense at all!!! Living in Palm Springs area of California, we see very little rain, no snow, and the car is garaged. I will have to fight them on this defect of quality, and I did read them todays posts acknowledging they have a poor reputation for paint quality.
So keep posting your experiences. I am now goinig to call the California dealer, METRO RIVERSIDE NISSAN, and see what their position is...
I do not want to have paid a premium for that color, and have to keep a car that can't take the pleasant sunny california environment.
I also advised them I have had vintage sports cars and above brands mentioned earlier and NONE had this problem!
By not standing behind the quality of manufacturing they have degraded the position of this vehicle in the marketplace from a premium prestige product offering to sub standard quality. THe paint is not the only issue on this car.... the others are now fixed by the dealer.
I have a business associate that was going to get a GT-R, because they were going to take a page from the Maxima playbook and change their top end GT-R product's boring, toy-like, plain interior quality to match that car's price tag and performance... but now he knows the paint issues and will be changing to get a higher quality sports car. At over $100,000 he does not want to get a car with paint that could not withstand normal use.
GT-R owners have been fighting mad about the impressive classy interior design of the Maxima.... and the bland dated offering on the GT-R.
10-05-17 UPDATE: NISSAN DOES NOT WARRANT THIS PAINT, NOR LIKELY ANY OTHER PAINT. ITS POSITION IS THAT IT IS NORMAL FOR PAINT TO CHIP AND BREAKDOWN DUE TO ENVIRONMENTAL FACTORS. I HAVE NOT HEARD OF ANYTHING LIKE THIS BEFORE......EVER.
Metro Riverside Nissan and Nissan Customer Relations dept have "decided" not to cover the defective paintprocess issues that caused from the poor quality tinted pearl paint they use. Higher end vehicle brands use a pearlized paint rather than a "of tint" process over the natural paint color. THsi mans the product tint breaks down over a short period of time due to environmental issues.
The dealer did have a consult with their paint experts.... but I have asked for a reason for such decision, and find it difficult for this to be normal in a vehicle that is kept exceptional and with about 4K miles on it.
My paint experts have advised me that the paint itself is substandard to what they would use and that any glitch in the robotic procedure of the manufacturer, added surface adhesion differentiations at any step if the 7 layer paint job can cause there issues or certain parts of the vehicle.
This failure to fix the door sill areas, and other chips on the body seams, says a lot about how Nissan handles quality issues with this vehicle, and how careless they about upholding any reputation for quality workmanship, materials and maintining a luxury brand/image position in the marketplace. My friend WILL not be getting a GT-R, because he is worried about their short term paint quality and it's ability to stand up to basic environments.
I do not believe Nissan cares at all about their reputation, defects in manufacturing or workmanship, after a purchase or lease.
I DO feel that this paint issue and quality falls below industry expectations and will likely seek legal action under the warranty or implied warranty of merchantability.
BEWARE>>> Avoid METRO RIVERSIDE Nissan at all costs. Buy or lease elsewhere!!!!
I have had my 2017 Maxima SR since April of this year. I have experienced paint quality issues, and was wondering if anyone else has had a problem with this optioned pearlized white color on areas of the car:
1. I have had repeated problems with the paint on the door sill section on 3 out of 4 door sill panels. I do not have children and mostly drive the car without passenger or rear passengers so this is surprising.
The chipping is mostly esp. at the edges of the 3 various tiers of the door sills on passenger and driver's side. It is not from shoes or scuffing.
I have had Vettes, Bmws, VWs, etc and never had/or ever seen this issue. My friends have had various performance vehicles like Porsches etc and never seen these issues.
Auto aficionados/experts have opined that these chips may be related to being rubbed from weather-stripping and or etc; from normal operation of door opening and closing. Door may need adjustment, or clear coat was defective in application or there was other defect in assembly/paint/materials at the factory.
2. There is also opinion that this this may have come from original dealer delivery when plastic protective films were removed from factory delivery. Due to the even wear points/positions of chips and scratches on door sill areas of both driver’s side and passenger side in different levels of the sill, i.e. door frame edge/rocker panel top, etc, expert opinion is that the weather-stripping contact from repeated opening and closing caused abnormal and premature chips and wear on the painted surfaces. The weather-stripping could be rubbing or drying/sticking/chipping off after a car wash or rain, and literally grazing the paint off of the door sill area.
3. I have had some 2 small chips of paint coming off of the outer edges in between where a body panel meets another panel.
I wash my car 1-3 times a week at a car wash.... and have unlimited washes....but I drive the car thru the wash tunnel (the same tunnel is used for full service washes), and an employee dries it before I park in the self-serve section and go over it one last time with my micro cloth, and their vacuum. No one has driven the car except me since I got it.
Anyone else have any paint issues with this particular pearlized or other colors??
9-22-17 UPDATE
I just got off the phone with NISSAN CUSTOMER RELATIONS, and they are not going to cover the paint issues. When pressed they stated that it was an "environmental issue" but I advised them that the door sills do not see the light of day much and certainly NOT open to the immediate environment. Does not make sense at all!!! Living in Palm Springs area of California, we see very little rain, no snow, and the car is garaged. I will have to fight them on this defect of quality, and I did read them todays posts acknowledging they have a poor reputation for paint quality.
So keep posting your experiences. I am now goinig to call the California dealer, METRO RIVERSIDE NISSAN, and see what their position is...
I do not want to have paid a premium for that color, and have to keep a car that can't take the pleasant sunny california environment.
I also advised them I have had vintage sports cars and above brands mentioned earlier and NONE had this problem!
By not standing behind the quality of manufacturing they have degraded the position of this vehicle in the marketplace from a premium prestige product offering to sub standard quality. THe paint is not the only issue on this car.... the others are now fixed by the dealer.
I have a business associate that was going to get a GT-R, because they were going to take a page from the Maxima playbook and change their top end GT-R product's boring, toy-like, plain interior quality to match that car's price tag and performance... but now he knows the paint issues and will be changing to get a higher quality sports car. At over $100,000 he does not want to get a car with paint that could not withstand normal use.
GT-R owners have been fighting mad about the impressive classy interior design of the Maxima.... and the bland dated offering on the GT-R.
10-05-17 UPDATE: NISSAN DOES NOT WARRANT THIS PAINT, NOR LIKELY ANY OTHER PAINT. ITS POSITION IS THAT IT IS NORMAL FOR PAINT TO CHIP AND BREAKDOWN DUE TO ENVIRONMENTAL FACTORS. I HAVE NOT HEARD OF ANYTHING LIKE THIS BEFORE......EVER.
Metro Riverside Nissan and Nissan Customer Relations dept have "decided" not to cover the defective paintprocess issues that caused from the poor quality tinted pearl paint they use. Higher end vehicle brands use a pearlized paint rather than a "of tint" process over the natural paint color. THsi mans the product tint breaks down over a short period of time due to environmental issues.
The dealer did have a consult with their paint experts.... but I have asked for a reason for such decision, and find it difficult for this to be normal in a vehicle that is kept exceptional and with about 4K miles on it.
My paint experts have advised me that the paint itself is substandard to what they would use and that any glitch in the robotic procedure of the manufacturer, added surface adhesion differentiations at any step if the 7 layer paint job can cause there issues or certain parts of the vehicle.
This failure to fix the door sill areas, and other chips on the body seams, says a lot about how Nissan handles quality issues with this vehicle, and how careless they about upholding any reputation for quality workmanship, materials and maintining a luxury brand/image position in the marketplace. My friend WILL not be getting a GT-R, because he is worried about their short term paint quality and it's ability to stand up to basic environments.
I do not believe Nissan cares at all about their reputation, defects in manufacturing or workmanship, after a purchase or lease.
I DO feel that this paint issue and quality falls below industry expectations and will likely seek legal action under the warranty or implied warranty of merchantability.
Last edited by brentla; 10-10-2017 at 11:02 AM. Reason: Avoid METRO RIVERSIDE Nissan at all costs. Buy or lease elsewhere!!!
09-22-2017, 12:39 PM
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09-22-2017, 02:47 PM
#5
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See UPDATED status of this issue with Nissan per above!! NOT GOOD!!!! NISSAN WILL NOT STAND BEHIND THEIR PAINT QUALITY OF THE OPTIONAL PEARL WHITE NOR ANY OTHER COLOR.
Last edited by brentla; 09-22-2017 at 04:19 PM.
09-23-2017, 09:01 AM
#6
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Does it really need to be washed every other day? Just because you have unlimited washes it doesn't mean you have to wash it so often. there's a lot of harsh chemicals in those automated wash tunnels.
I wash my car maybe twice a month (and I commute 60+ miles every day) in DC metro area. I haven't noticed any paint issues in the 7 months I've had the car.
Just my $0.02.
09-23-2017, 11:16 AM
#7
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Yes, I have a pearl white Maxima SR and I have had the bonnet repainted because the clear coat faded and the "pearl tint" disappeared, turning part of the bonnet white, and the rest remaining the pearl-colour.
They noted the car is originally painted white from factory and the pearl-colour comes from a tint they spray on top of the white.
I am also finding that the headlight cuts into the bumper's paint. Consequently, I will request Nissan repair the issue because sloppy fit/finish should not result in damaged paint.
Nissan quality control is dismal, especially their domestically produced cars..
They noted the car is originally painted white from factory and the pearl-colour comes from a tint they spray on top of the white.
I am also finding that the headlight cuts into the bumper's paint. Consequently, I will request Nissan repair the issue because sloppy fit/finish should not result in damaged paint.
Nissan quality control is dismal, especially their domestically produced cars..
10-09-2017, 12:39 PM
#11
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UPDATED 10-17-17 Other Recognized Nissan paint issues and SPecs
UPDATE 10/9/17 This is from forumnicoclub.com A NISSAN forum. has key info on paint defects on Nissan cars and specific standards
15 Rogue Paint defect
Post Reply
10 posts • Page 1 of 1
Chowcman
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Car: 2015 Rogue SV Family Tech PW
15 Rogue Paint defect
•
Postby Chowcman » Wed Mar 02, 2016 3:27 am
Paint defect on my 15 Rogue. Color is Pearl white
Paint is blistering by tailgate pillar black trim above the taillight.
Top
Rogue One
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Re: 15 Rogue Paint defect
•
Postby Rogue One » Wed Mar 02, 2016 6:53 am
Nissan has about the worst paint jobs on their vehicles. The biggest gripe is over the way it seems to have a textured effect resembling an orange peel. You're still under full factory warranty, so I'd take it back to the dealership.
Could you post pictures for reference? This will be a good aid for others to keep an eye out for problems with their vehicles.
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ImStricken06
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Re: 15 Rogue Paint defect
•
Postby ImStricken06 » Wed Mar 02, 2016 7:11 am
Rogue One wrote:Nissan has about the worst paint jobs on their vehicles.
their paint-jobs remind me of the single-stage paint application systems used by dodge.
-oh thats funny, dodge & nissan have been working together in a joint venture called: RENAULT
-=ill stop right here=-
Top
Rogue One
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15 Rogue Paint defect
Post Reply
10 posts • Page 1 of 1
Chowcman
Posts: 17
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Car: 2015 Rogue SV Family Tech PW
15 Rogue Paint defect
•
Postby Chowcman » Wed Mar 02, 2016 3:27 am
Paint defect on my 15 Rogue. Color is Pearl white
Paint is blistering by tailgate pillar black trim above the taillight.
Top
Rogue One
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Re: 15 Rogue Paint defect
•
Postby Rogue One » Wed Mar 02, 2016 6:53 am
Nissan has about the worst paint jobs on their vehicles. The biggest gripe is over the way it seems to have a textured effect resembling an orange peel. You're still under full factory warranty, so I'd take it back to the dealership.
Could you post pictures for reference? This will be a good aid for others to keep an eye out for problems with their vehicles.
Top
ImStricken06
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Re: 15 Rogue Paint defect
•
Postby ImStricken06 » Wed Mar 02, 2016 7:11 am
Rogue One wrote:Nissan has about the worst paint jobs on their vehicles.
their paint-jobs remind me of the single-stage paint application systems used by dodge.
-oh thats funny, dodge & nissan have been working together in a joint venture called: RENAULT
-=ill stop right here=-
Top
Rogue One
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Last edited by brentla; 10-09-2017 at 01:20 PM.
10-09-2017, 12:42 PM
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Re: 15 Rogue Paint defect
Postby ImStricken06 » Wed Mar 02, 2016 7:11 am
Rogue One wrote:
Nissan has about the worst paint jobs on their vehicles.
their paint-jobs remind me of the single-stage paint application systems used by dodge.
-oh thats funny, dodge & nissan have been working together in a joint venture called: RENAULT
-=ill stop right here=-
Top
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Re: 15 Rogue Paint defect
Postby Rogue One » Wed Mar 02, 2016 10:46 am
Here's a link ImStricken06 provided previously when someone was looking for paint warranty info: http://www.nissanusa.com/pdf/techpubs/2 ... _N_WIB.pdf
This may come in handy as well:
audtatious wrote:
Paint Incident Identification Manual
Foreword
The Paint Incident Identification Manual contains information to help you identify and diagnose paint issues. In order to achieve reliable paint diagnosis and ensure successful repairs, I encourage you to study this manual and become familiar with its contents before starting your paint inspection work. Furthermore, aside from providing identification information, this manual will answer commonly asked questions with regards to paint inspection AND paint incidents, as well as giving the warranty policy for both Infiniti and Nissan for each individual paint incident.
The photos in the manual show some examples of the various paint incidents described and are taken from various websites. I take no credit for any referenced images - they are owned by their respective right-holders.
Table of Contents (in order):
Please click for direct links to the post (yes, this took a LONG time to do)
PRE-INSPECTION
Inspection Procedures
Previous Repair Indicators CONTINUED below
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Re: 15 Rogue Paint defect
Postby ImStricken06 » Wed Mar 02, 2016 7:11 am
Rogue One wrote:
Nissan has about the worst paint jobs on their vehicles.
their paint-jobs remind me of the single-stage paint application systems used by dodge.
-oh thats funny, dodge & nissan have been working together in a joint venture called: RENAULT
-=ill stop right here=-
Top
User avatarRogue One
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Re: 15 Rogue Paint defect
Postby Rogue One » Wed Mar 02, 2016 10:46 am
Here's a link ImStricken06 provided previously when someone was looking for paint warranty info: http://www.nissanusa.com/pdf/techpubs/2 ... _N_WIB.pdf
This may come in handy as well:
audtatious wrote:
Paint Incident Identification Manual
Foreword
The Paint Incident Identification Manual contains information to help you identify and diagnose paint issues. In order to achieve reliable paint diagnosis and ensure successful repairs, I encourage you to study this manual and become familiar with its contents before starting your paint inspection work. Furthermore, aside from providing identification information, this manual will answer commonly asked questions with regards to paint inspection AND paint incidents, as well as giving the warranty policy for both Infiniti and Nissan for each individual paint incident.
The photos in the manual show some examples of the various paint incidents described and are taken from various websites. I take no credit for any referenced images - they are owned by their respective right-holders.
Table of Contents (in order):
Please click for direct links to the post (yes, this took a LONG time to do)
PRE-INSPECTION
Inspection Procedures
Previous Repair Indicators CONTINUED below
10-09-2017, 12:43 PM
#13
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PAINT INCIDENTS
Blisters
Buff Marks
Door Edge Chips
Stone Chips
Wheel Well Chips
Color Mismatch
Cracking
Craters / Fish Eyes
Dirt in Paint
Acid Rain Etch
Bird Droppings
Chemical Contamination
Hard Water Spots
Insect Spots
Iron Particles
Tree Sap Spots
Blackout Panel Fade
Fade
Loss of Gloss
Mottling
Orange Peel
Bumper Peeling
Bumper Scrapes
Clearcoat Peeling
Colorcoat Peeling
Grille Peeling
PGF (Paint Guard Film) Stains
Runs
Sanding Scratches
Surface Scratches
Thin Paint
Top
Chowcman
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Car: 2015 Rogue SV Family Tech PW
Re: 15 Rogue Paint defect
Postby Chowcman » Thu Mar 03, 2016 4:18 pm
Nissan will repair the paint next week under warranty. There goes the factory paint.
The service advisor gougedthe paint to metal with a pin to check for outy or inny paint chip.
Blisters
Buff Marks
Door Edge Chips
Stone Chips
Wheel Well Chips
Color Mismatch
Cracking
Craters / Fish Eyes
Dirt in Paint
Acid Rain Etch
Bird Droppings
Chemical Contamination
Hard Water Spots
Insect Spots
Iron Particles
Tree Sap Spots
Blackout Panel Fade
Fade
Loss of Gloss
Mottling
Orange Peel
Bumper Peeling
Bumper Scrapes
Clearcoat Peeling
Colorcoat Peeling
Grille Peeling
PGF (Paint Guard Film) Stains
Runs
Sanding Scratches
Surface Scratches
Thin Paint
Top
Chowcman
Posts: 17
Joined: Sat Feb 27, 2016 1:11 am
Car: 2015 Rogue SV Family Tech PW
Re: 15 Rogue Paint defect
Postby Chowcman » Thu Mar 03, 2016 4:18 pm
Nissan will repair the paint next week under warranty. There goes the factory paint.
The service advisor gougedthe paint to metal with a pin to check for outy or inny paint chip.
10-09-2017, 12:44 PM
#14
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Chowcman
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Re: 15 Rogue Paint defect
Postby Chowcman » Sat Mar 12, 2016 1:38 pm
Just got my car back. The rear quarter panel has different shade of white. Cant complaint much because metallic color is the hardest color to match.
Better than rust thru panel down the road.
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Re: 15 Rogue Paint defect
Postby darylzero » Sat Mar 12, 2016 3:14 pm
Chowcman wrote:
Just got my car back. The rear quarter panel has different shade of white. Cant complaint much because metallic color is the hardest color to match.
Better than rust thru panel down the road.
Go Nissan of Edmonton North gave me a fully loaded 15 Rogue SL with Tech as loaner for 3 days. Service. I thought they would put me in a Sentra or Micra.
I love the illuminate door sill and LED headlight.
Did you guys know that the high beam is LED as well. I bet most of you dont.
Con for SL, the leather seats are too hard and BOSE sound crappy.
How about posting some before and after pics??
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Re: 15 Rogue Paint defect
Postby ImStricken06 » Mon Mar 14, 2016 6:03 am
who cares about the loaner - your paint doesnt match!
and now on your carfax you have a "repaint". that can cause diminished value.
Posts: 17
Joined: Sat Feb 27, 2016 1:11 am
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Re: 15 Rogue Paint defect
Postby Chowcman » Sat Mar 12, 2016 1:38 pm
Just got my car back. The rear quarter panel has different shade of white. Cant complaint much because metallic color is the hardest color to match.
Better than rust thru panel down the road.
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Posts: 1107
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Car: Nissan Rogue 2009 SL AWD Premium Pkg.
Re: 15 Rogue Paint defect
Postby darylzero » Sat Mar 12, 2016 3:14 pm
Chowcman wrote:
Just got my car back. The rear quarter panel has different shade of white. Cant complaint much because metallic color is the hardest color to match.
Better than rust thru panel down the road.
Go Nissan of Edmonton North gave me a fully loaded 15 Rogue SL with Tech as loaner for 3 days. Service. I thought they would put me in a Sentra or Micra.
I love the illuminate door sill and LED headlight.
Did you guys know that the high beam is LED as well. I bet most of you dont.
Con for SL, the leather seats are too hard and BOSE sound crappy.
How about posting some before and after pics??
Top
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Re: 15 Rogue Paint defect
Postby ImStricken06 » Mon Mar 14, 2016 6:03 am
who cares about the loaner - your paint doesnt match!
and now on your carfax you have a "repaint". that can cause diminished value.
10-10-2017, 10:58 AM
#15
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UPDATE: CLASSIC FINGER POINTING TO ELIMINATE MY NISSAN CONSUMER WARRANTY ISSUE. Nissan company points me to the dealer I bought the car from to handle paint and other issues. The dealer points me to Nissan for factory defects and paint issues. The NIssan customer relations sends me back to the dealer.
Nissan customer relations stated the paint chips on my vehicle was caused by "environmental issues." A second call revealed that it was the "dealer" not customer relations area rep or anyone at Nissan customer relations that made the decision that it was "environmental" factors.
This means that the chips on the sill under 3 of the 4 doors was obviously caused by the tough "environment" of sunny california... somehow getting under the door of my garaged and spotless vehicle. It is just too much for my car... sorry.
I told them that I did not want any decision on paint to be made without a paint specialist looking at the car. You do not go to a plumber to decide if you need open heart surgery.
They subsequently told me to "ask the dealer" to open a "formal claim" for the paint after the car was in the dealer's shop for over 2 weeks regarding warranty issues and the paint problem. I could not believe it... The dealer did not know how to deal with this issue and I had to tell them to open the claim???? Yes. So I was directed back to the dealer.
The dealer did a formal claim and had their own Nissan paint shop... whom literally is hand fed serious business from the dealer... to look at the car and give ME an unbiased opinion on the paint. Not surprising they said it was from "environmental issues."
My paint shop disagrees with "their" paint shop so I asked them to give me a letter from thei paint specialist they used, explaining how the environment of California was affecting my paint??? Is it the sun? Tree sap??? "pollution"?? that is causing my paint to chip??
I also had the vehicle originally deliverd to me with 1 paint ship under the left side passenger door, wavy carpeting, no wax etc. That was their original paint issue which should be treated separately from the chips that happened in my car after that.
My pearlized premium paint that I paid extra for, is NOT going to GET BETTER... the chips will grow larger as the 2 weatherstripping rubs over time each time I open or close the door.
I have NEVER HAD a worse experience from getting the car to dealing with their defects. This WOULD NEVE HAPPEN IF I had another premium brand like mercedes, porsche, BMW... I have had them all. There is no luxury or professionalism at NISSAN.
They have had my car for close to a month and DO NOT want to put in a $14 interior trim piece while the car is there... that I agreed to pay for since it was "declined as not a defect." I never heard of such a thing... a service dept that declined the basic work a customer requests...they said they do not have the part in stock. I told them that I was sure they could locate one in california and get it.
SO..................Avoid METRO Riverside Nissan at all costs and be ready to wax your car when you take ownership of it.... they will not. Also watch out for the destructive incliment environment in California....
They have gone out of their way to stand behind any "quality" issue and implied warranty of merchantability. This car falls short of what would be industry standards. 6 mos of ownership should not result in paint issues I should be forced to live with, and await further delamination issues and chips.
Nissan customer relations stated the paint chips on my vehicle was caused by "environmental issues." A second call revealed that it was the "dealer" not customer relations area rep or anyone at Nissan customer relations that made the decision that it was "environmental" factors.
This means that the chips on the sill under 3 of the 4 doors was obviously caused by the tough "environment" of sunny california... somehow getting under the door of my garaged and spotless vehicle. It is just too much for my car... sorry.
I told them that I did not want any decision on paint to be made without a paint specialist looking at the car. You do not go to a plumber to decide if you need open heart surgery.
They subsequently told me to "ask the dealer" to open a "formal claim" for the paint after the car was in the dealer's shop for over 2 weeks regarding warranty issues and the paint problem. I could not believe it... The dealer did not know how to deal with this issue and I had to tell them to open the claim???? Yes. So I was directed back to the dealer.
The dealer did a formal claim and had their own Nissan paint shop... whom literally is hand fed serious business from the dealer... to look at the car and give ME an unbiased opinion on the paint. Not surprising they said it was from "environmental issues."
My paint shop disagrees with "their" paint shop so I asked them to give me a letter from thei paint specialist they used, explaining how the environment of California was affecting my paint??? Is it the sun? Tree sap??? "pollution"?? that is causing my paint to chip??
I also had the vehicle originally deliverd to me with 1 paint ship under the left side passenger door, wavy carpeting, no wax etc. That was their original paint issue which should be treated separately from the chips that happened in my car after that.
My pearlized premium paint that I paid extra for, is NOT going to GET BETTER... the chips will grow larger as the 2 weatherstripping rubs over time each time I open or close the door.
I have NEVER HAD a worse experience from getting the car to dealing with their defects. This WOULD NEVE HAPPEN IF I had another premium brand like mercedes, porsche, BMW... I have had them all. There is no luxury or professionalism at NISSAN.
They have had my car for close to a month and DO NOT want to put in a $14 interior trim piece while the car is there... that I agreed to pay for since it was "declined as not a defect." I never heard of such a thing... a service dept that declined the basic work a customer requests...they said they do not have the part in stock. I told them that I was sure they could locate one in california and get it.
SO..................Avoid METRO Riverside Nissan at all costs and be ready to wax your car when you take ownership of it.... they will not. Also watch out for the destructive incliment environment in California....
They have gone out of their way to stand behind any "quality" issue and implied warranty of merchantability. This car falls short of what would be industry standards. 6 mos of ownership should not result in paint issues I should be forced to live with, and await further delamination issues and chips.
Last edited by brentla; 10-11-2017 at 03:02 PM.
10-12-2017, 03:08 AM
#17
Junior Member
Thread Starter
Join Date: Mar 2017
Posts: 40
Thank you.... yes I did get to that level. It appears the pearl white is an optional premium upgrade that is substandard from other colors... although nissan appears to call everything "environmental" issues. I await their requested info and letter from their "paid" paint shop that they keep in business and a letter explaiing the basis of their conclusion that enviromental issues caused chips under the doors.... and will have to seek recourse. The dealer refused to checkmark all issues resolved on my supplied and enumerated list of warrantee and defective fixes. I had wanted to see this prior to taking delivery of my car today. They gave me a printout showing most issues such as known brake squeeking and pother issues "could not be duplicated over the month that they had my car.
The dealer did not find it proper to deliver my new car to me "with any coat of wax" although I paid for dealer prep, nor did they make any effort to see that it was done when the car was delivered to me and my request. They went out of their way to do nothing and were completely unprofessional and uncooperative.
I have never seen worst customer service nor can I envision ANY way the entire lease delivery and service could in ANY way be worse.
I will try to get out of this lease for I have never had a quality problem and the charade as well as misrepresentation of their paint as premium... not their failure to cover any implied issues of merchantability, and basic warrantee obligations.
I have no choice but have the car painted with superior paint using my people and sue them in small claims court.
The dealer did not find it proper to deliver my new car to me "with any coat of wax" although I paid for dealer prep, nor did they make any effort to see that it was done when the car was delivered to me and my request. They went out of their way to do nothing and were completely unprofessional and uncooperative.
I have never seen worst customer service nor can I envision ANY way the entire lease delivery and service could in ANY way be worse.
I will try to get out of this lease for I have never had a quality problem and the charade as well as misrepresentation of their paint as premium... not their failure to cover any implied issues of merchantability, and basic warrantee obligations.
I have no choice but have the car painted with superior paint using my people and sue them in small claims court.
10-12-2017, 05:18 PM
#18
Junior Member
Join Date: Feb 2017
Posts: 37
Good luck, but you probably won’t get anywhere. Paint is now water based, and it is put on super thin. All that being said, I have a 2017 pearl white metallic that I bought in February, and it is covered in rock chips at the front and on the hood. Some of the most fragile paint I’ve ever had on a car. But there really isn’t anything you can do about it.
10-12-2017, 05:49 PM
#19
Junior Member
Thread Starter
Join Date: Mar 2017
Posts: 40
Thank you,
That's the color I have as well... but there is better quality paints in this color. I will lkely have my paint shop that have had work done in the past repaint the door sills and look into some type of protectant. I do plan the use the higher tech waxes such as what I bought from chemical guys... that actually bonds with the paint itself. I do not think it will stop rock chips... but at least the surfaces will be slick to the feel and hydrophilic. They also make a leather and seperate suede seal that I put on my SL interior and any spills just blot up.
I will have to check into more 3m protectant material to cover the door sills with to stop the chips....if it does not rub againt the weathterstripping as doors open and close.
I love my car and and have missed it for a month. It is fantastic but the poor Nissan paint quality issue is something that I will avoid in my next vehicle.
That's the color I have as well... but there is better quality paints in this color. I will lkely have my paint shop that have had work done in the past repaint the door sills and look into some type of protectant. I do plan the use the higher tech waxes such as what I bought from chemical guys... that actually bonds with the paint itself. I do not think it will stop rock chips... but at least the surfaces will be slick to the feel and hydrophilic. They also make a leather and seperate suede seal that I put on my SL interior and any spills just blot up.
I will have to check into more 3m protectant material to cover the door sills with to stop the chips....if it does not rub againt the weathterstripping as doors open and close.
I love my car and and have missed it for a month. It is fantastic but the poor Nissan paint quality issue is something that I will avoid in my next vehicle.
11-29-2023, 04:14 PM
#21
Newbie - Just Registered
Join Date: Nov 2023
Posts: 1
Pearl white paint rusting
The pearl white paint on my 2013 Nissan Dualis roof had started to get little white pimple like bubbles under the paint, the bubbles have burst to reveal rust
The car had an after market paint protection put on
I can't understand why this has happened
Is it a paint defect ?
Never had this happen to any other car I've owned
( Brisbane Australia )
The car had an after market paint protection put on
I can't understand why this has happened
Is it a paint defect ?
Never had this happen to any other car I've owned
( Brisbane Australia )