at custommaxima.com

I placed an order on the 18th for front/rear clears and 3 sets of polarg bulbs. That was on Saturday. I was hoping they would be here within the week cause there is a meet on Saturday and I wanted them on for that. Found out today that won't be happening. They haven't even shipped yet. Here's my real problem. They are charging me $19 Shipping!!! That sounds VERY high for some plastic lenses and some tiny bulbs. Not to mention the fact that it's UPS ground. I've shipped UPS before. I know how much ground costs. I've shipped much heavier things across the country for less than $10. In fact, I just bought a new intake today from Firm Fabrications, and they only charged me $12 for an INTAKE! What do you guys think? If they don't cut me a break on the rediculous shipping charge, should I order elsewhere?

 

When I am ready to put a Mod On my car, and I have the money to Buy, I don't have time to wait for the company to sort out their problems. Cancel the order and place it else where. $19 for Ground is a ripoff.

 

Yea, I could ship myself HOLDING my clears for that kind of quan! I did order mine through there a while ago and they came pretty quickly. However $60 for plastic is an aweful lot of money.

 

That is alot for ground. Looks like they use some sort of flat rate for shipments under xxx lbs. You know how much they can make by over charging $5 per order!?!

But you should have looked into this before entering the order.

 

Yeah, probably, but I was a little bit buzzed when ordering.
I've thought about it since then, esp since I had my intake shipped for 12!!! and I just dont feel comfortable paying that. That really is an insult to their customers. I sent them a colorful email explaining that if my shipping cost isn't lowered, I'm gonna cancel. We'll see what they do. I will be sure and let EVERYONE know, whatever the outcome (hope they're reading this )

 

Sorry you may not have known that but CustomMaxima.com has a trend of high shipping rates fixed from purchase amounts...you can try calling/emailing but I would not just arbitraily cancel the order without at least giving Greg a chance to make good on the order.

bear in mind I am no direct supporter of the site and have never bought anything from him...just have seen this online for a while.

 

$19.00 for shipping some clears??? "DAYUMM" Like everyone else has said I say you should CANCEL your order. $19.00 for shipping some damn clears is jusr ridiculous.

 

Yeah, I haven't cancelled yet. But I did write an email saying basically reduce my shipping cost or I will cancel. We will see what they say.

 

yeah i ordered my first set of clears from custommaxima and the shipping was outragous, then on my second set(the pass side front flew off and the rears were stolen on my first set) i found procarparts.com has em for like 50 front and rear and i only paid about $6 for shipping

 

Who Runs that site?? Greg Who? is he on the forum?
I think most of his profit is in the shipping rather then the product.

 

I think you might be waiting for a reply for a while. I would just cancel the order and buy from somewhere else. I hate it when companies charge outrageous shipping fees. I remember this website was charging $75 dollars for the shipping cost of Maxspeed springs.

 

If you place the order on the 18, we are only the 22nd, unless they told you they would ship the next days, to me it sound like normal situation, when I want something right away, I go in a speed shop or store that has it in stock and get it right away.

As for the shipping 19$ doesn't sound too much to me, well maybe you can argue for an hour and save 5-6$, but wait a minute, how much are you making per hours ? Look at all the time you are spending arguing about a freakin 5-6$, if you cancel your order and place it somewhere else, you would obviously have spend time and energy to save pocket change. I can understand that you are anxious to get your clear, but if you read your post again you might feel like a cheap guy.

Cheers

AA

 

I'm not even going to dignify this with a response.

 

If your a college student, I can understand that you want to save a bit of money. You should have notified them right away when you order. BTW I was not disrespectfull in my answer, I think it's a matter of good sense.

When I ordered my clear it cost me 45$ for shipping & customs fee and I didn't went public to discuss the matter. If you were a poor guy driving a POS car I would have compassion for you but looking at your sig, you doesn't look poor to me.

Good luck anyway.

Cheers

AA

 

Hey everybody. For those of you that didn't read my previous thread about custommaxima.com charging $19 to ship my lenses and bulbs, I wrote them a letter complaining. Here is their response:

Dear Lloyd,
I am sorry you are not happy with the shipping and handling charges. Just to let you know, Custom Maxima does not make any profit on the items we ship. The prices for shipping that you have been charged are standard, I do apologize. Your order shipped out yesterday. If you are no longer interested in what you purchased, it is to late to cancel because they have already shipped. I would have appreciated notification much earlier so we could have prevented any conflict. If you decide you do not want these products because the shipping and handling charges are to much, then you do have the option of 'refusing the shipment' when UPS comes to drop them off.
Sincerely,
X X (names were changed to protect the innoc...oh, wait)
Custom Enterprise, LLC

 

"That’s weird. I called today and was told that my lenses were on backorder and my order was not going to ship until later in the week. By the way, $19 is NOT a standard shipping charge. It may be for Custom Maxima, but not for anywhere else. I have shipped SEVERAL packages UPS ground. In fact, I just shipped a 30 pound mixer to my mother who lives in Texas, via UPS ground, for $22. That’s $3 more than the shipping charge on my order, and the package I sent CERTAINLY weighed way more than what I ordered from Custom Maxima. Would you like to revise your statement?"

So not only have they gouged me on the shipping fee, they have lied to me as well. Don't think I will be doing any further business with these people.

 

You know there IS a forum for commenting on dealerships and vendors.

 

No, I did not know that. Thank you.

 

doublea, you are wrong, man. This is not about $5, this is about honesty and decency. This CollegeGuy should have gotten his order in 3 days MAX for $19. It really doesn't take $15 in overhead cost for a company to ship out the merchandise. It is up to Greg on how to run his business, but ppl are watching.

 

You beat me to it I just moved the thread to it's correct place..

 

I don't mean to be offensive here, but like many online transactions, did it not tell you exactly what the charges were? If you didn't feel that $19 was fair, which I really don't know so I have no opinion on that, then you should have never have submitted the order. Like any purchase, you really need to do your research about everything involved in the transaction. In the end, no one forces you to buy something.

 

Sorry, I just didn't appreciate being called "cheap". And I know you didn't directly call me cheap, so don't play semantics, please. We all know what you meant. Yeah, I made a mistake in not thinking about it more when I placed the order, but regardless, they still have the option of making it right, just like retail stores will honor their competitors prices after a purchase. My whole point in posting this is to let everyone know whats going on there and how they have done business with me. After this, I definitely won't be buying from there again, and would not recommend them to anyone else.

 

Look, I understand that I made the mistake. However, I have thought about it since then, and after being lied to today by them (either the sales rep I talked to or the person that replied to my email), it left a bad taste in my mouth. I learned my lesson. I just won't be doing any further business with CustomMaxima, and I will certainly not recommend them to anyone else.

 

In some words, YOu just called this man Cheap. Its not about being cheap, $19 for somthing that is over priced to begin with and on top, the shipping is a Rip, I'ld want to cancel my order too

 

Yet another satisfied custommaxima.com customer.

 

Is there a limit on how much crying and bashing and b!tching one person is allowed to do? Just curious.

 

If i were you, i would demand free shipping! Call alex at south west auto works. He charged me like 4 bux for shipping.

19 bux is RIDICULOUS!

 

I am sorry to hear about your issue mate, I ordered the front and rear clears from custommaxima on a Thursday, and, I recieved them the following Wednesday, I admit that $19 is a little steep, but, I felt that the price of the lenses + shipping was worth it. I wonder if this is a one off because I think I got a good deal, and, will certainly be ordering from them again.


- Jake.

 

Thanks for your support, man.

 

Hey, genius...If reading about my problems upsets you, go away! No one is forcing you to read ANY of this.

 

More like, another satisfied UPS customer. I just went to the UPS site and calculated shipping charges for a 2 lb package, 12x6x6 inches, for ground shipping from Connecticut to Tennessee. It was like, 8 dollars. If they are charging Greg 19 dollars for the same transaction, he needs to find another shipper!!!

I just looked back at my receipt from where I ordered clears and AE sills from CustomMaxima, and my shipping was 22 dollars. Maybe the minimum shipping charge is 19, then they go up from there. Like I said, if this is the case, they need to use another company.

I've had nothing but good experiences, both online, and by phone with CustomMaxima.com, so I'll probably continue to order from them, but that shipping is higher than a giraffe's a$$!

I must say this though... for a guy called MrCollegeGuy, you sure didn't THINK too much before you clicked the order button on your computer. Dude, if the rates are too high, shop elsewhere. Not trying to be a smart-a$$, but it's really your own fault. Chalk it up as a learning experience, take it like a man, and PAY UP!

 

I know, I know. I've already admitted fault. But at the same time, as I have also said, they need to be a little more honest. They are NOT charged $19-$22 to ship that stuff! NO WAY. Like I said to them in my letter. I shipped a 30 LB KitchenAid mixer to my mom for Christmas. It went from Atlanta to Dallas for $22!!! And that was at one of those Mailboxes Etc places, so you know there was SOME markup!! For the guy to just flat out lie to me about 1.) The actual cost of shipping and the fact that they don't make money off of it and 2.) That my order has already shipped and it's too late to do anything about it, thats just wrong. If I can't trust a place to tell me the truth, why should I spend my hard earned money there in the future?

 

See, $4 is very reasonable for a small package like this. There is no way that I would demand free shipping. I don't want them taking a loss. I just want to be told the truth, and CustomMaxima.com is not giving it to me. Oh well, my loss this time, theirs next time.

 

crap. I was just pricing out front clears and the bulbs that site has for sale and sent an email just last night asking why the bulbs cost $7 and the shipping is $7... FOR BULBS! The reason I say 'crap' is because I was hoping to get a reply to my email (in which I asked for free shipping) so I guess I'm not getting my free shipping, and that means I'm not buying from there.

procarparts.com here I come.

and CollegeGuy, you're not cheap. Like I said, I priced out that exact same setup and it's outrageous to increase the cost of the items by 40% ($49 stuff, $19 shipping) in shipping costs. That guy did call you cheap, you're not. It's crap that their shipping costs are so high... and that they haven't at least replied to my email yet, even if it was an auto-reply "we got your email and will read/reply as soon as possible."

 

I just replied to your other thread. I agree $19 is gouging, and that's not what they're charged so being lied to can leave a bad taste.

Anyway, you can always refuse to accept the item, then dispute the charge on your credit card as "not received"... I mean you didn't sign a contract when you ordered the item so you're not obligated to pay anything... and you should search around to see if being charged a "restocking fee" is illegal in your state. You have a very good argument that the transaction took place in your state and if your state says it's illegal, you don't have to pay it.

Live and learn, and know they lost a sale because I was about to buy front clears and bulbs from them, too.

 

Sort of like how no one forced you to hit the submit button on the order. Also you have to admit you have beaten this topic to death many times over now. How many posts have you started about this? No wonder thi .org is down more often then it is up.

 

How many times do I have to say "I KNOW THAT I WAS WRONG?"

2??? Whooptydoo. If you really cared about keeping the forum from being down so much you would donate some money toward the cause. Don't blame me for using the resource for what it's here for. As far as I'm concerned, I've set out to do what I've accomplished by keeping at least one person away from that place. I've learned my lesson. And like I told that other guy, if you don't care to read about it, THEN DON'T.

 

Thanks for your support, man. BTW, I just checked the tracking info, my package was shipped YESTERDAY. That means that I was told 2 different stories from those people. First it was backordered and wouldnt ship until Friday, then it was they shipped on the 21st. Oh well, I'm over that. What I'm not over is the fact that the total combined weight of BOTH boxes that they shipped this stuff in (way to keep the shipping costs down, guys!) was 2.5 LBS!!! $19 for 2.5 LBS? And their shipping is "Standard". What a bunch of liars!

 

Am I the only one who sees the irony in your argument. As I was trying to point out in my previous post, the same can be said about your purchasing decision. I'm not trying to make you admit you made a mistake, to be honest I really don't care. What I am trying to make you underdstand is that just as you are allowed to post on your feelings about CustomMaxima, everyone here is able to post on their feelings towards you or your situation. Coming out with an indignant "Don't read it then" is just plain rude.

As for my comment on thread count, I apologize, I meant post count, which is undeniably high given the true insignificance of this discussion. And yes, I understand you are trying to help people here save a few bucks, but they, like you, get to see what everything is going to cost them before they submit the order. If you make a mistake and it only costs you a few bucks, then consider yourself lucky since many mistakes can be much more costly. I guess the moral of the story is do your research before you buy something. And just because you donated to the org doesn't mean you have the right more so than others of posting your opinions here.

 

I guess you guys in the state are used to pay very little for shipping. Just to give you an example, I'm a discreet reseller in MTL, when I order a 3ds Max software that ship from San Raphael - CA it cost me 100$ US ( 163$ CDN ) for shipping and customs fee's. Here in Canada we are use to pay high price for shipping and handling, so I guess that's why at first I found ridiculus to argue about pocket change, but after reading all the informations, I understand your point that it was about the principle of honesty. When I made reference to the word " cheap " the meaning of cheap in my native language ( french ) is slightly different from english, so all my excuses if it sounds like an insult to you that was not my intention.

Cheers

AA