BAD: United Nissan (Las Vegas, NV)
BAD: United Nissan (Las Vegas, NV)
My experience with United Nissan was to say the least not a positive one.
Cliffs:
--Usual long Nissan wait for service tech.
--Usual long wait for response upon inspection of vehicle.
--Not living up to earlier commitment.
--Still charging me the inspection fee of $55 plus a $7 hazardous waste disposal for the brake fluid (which was non-existant upon my arrival after busting the line.)
--Sales staff sucking my **** because they think they can get me in another Nissan.
I had issues with a brake line busting on my Maxima while I was traveling in Vegas. I needed to have it fixed on a Saturday as I was planning on being home in So. Cal. that evening. I called up United Nissan (local Nissan dealer in Vegas) and asked them if they thought they could take care of my car that day. The service department said, "No problem, just bring it to us and we'll have it done by the time we close." I had the car towed there and it took 20 minutes just to get a service rep to put me in the computer. He said I was behind about 50 cars. At that point I was very skeptical. I asked if they had a brake line, and they told me they wouldn't know until they took a look at my car.
Fast forward 5 hours...I call them every half hour after the time they promised they would reach me. All responses, "We haven't looked at your car yet, its next in line." I finally just hitch a ride over there and ask what's going on with my car. They said, "Brake line needs to be replaced and we don't have one. Won't have one till Tuesday." WTF? You are a Nissan Dealer...you should have parts in stock, or by Monday at the latest.
Needless to say I did not have my car repaired by them. I had a backup plan and had Pep Boys get a brake line for me from their warehouse as a "just in case" measure. I had the car towed to Pep Boys and changed out the brake line in the parking lot. What a day....and what a waste of time at United Nissan.
Overall rating 2 stars out of 5. The only reason for two stars was their sales staff being more helpful to me than the service staff. Probably because they thought I would give up on my Maxima and buy another car...yeah right.
Cliffs:
--Usual long Nissan wait for service tech.
--Usual long wait for response upon inspection of vehicle.
--Not living up to earlier commitment.
--Still charging me the inspection fee of $55 plus a $7 hazardous waste disposal for the brake fluid (which was non-existant upon my arrival after busting the line.)
--Sales staff sucking my **** because they think they can get me in another Nissan.
I had issues with a brake line busting on my Maxima while I was traveling in Vegas. I needed to have it fixed on a Saturday as I was planning on being home in So. Cal. that evening. I called up United Nissan (local Nissan dealer in Vegas) and asked them if they thought they could take care of my car that day. The service department said, "No problem, just bring it to us and we'll have it done by the time we close." I had the car towed there and it took 20 minutes just to get a service rep to put me in the computer. He said I was behind about 50 cars. At that point I was very skeptical. I asked if they had a brake line, and they told me they wouldn't know until they took a look at my car.
Fast forward 5 hours...I call them every half hour after the time they promised they would reach me. All responses, "We haven't looked at your car yet, its next in line." I finally just hitch a ride over there and ask what's going on with my car. They said, "Brake line needs to be replaced and we don't have one. Won't have one till Tuesday." WTF? You are a Nissan Dealer...you should have parts in stock, or by Monday at the latest.
Needless to say I did not have my car repaired by them. I had a backup plan and had Pep Boys get a brake line for me from their warehouse as a "just in case" measure. I had the car towed to Pep Boys and changed out the brake line in the parking lot. What a day....and what a waste of time at United Nissan.
Overall rating 2 stars out of 5. The only reason for two stars was their sales staff being more helpful to me than the service staff. Probably because they thought I would give up on my Maxima and buy another car...yeah right.
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dvcamp
6th Generation Maxima (2004-2008)
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Sep 18, 2015 10:17 AM