I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
Quote:
Originally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
Originally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
hmmm thats the reason why I tell the guys not to jump on the bias bandwagon get this cause everyone is getting it. I prefer Konis, the guy at Koni in the warranty dept is very polite guy and they come with lifetime warranty.
Quote:
Originally posted by JAY25
hmmm thats the reason why I tell the guys not to jump on the bias bandwagon get this cause everyone is getting it. I prefer Konis, the guy at Koni in the warranty dept is very polite guy and they come with lifetime warranty.
I liked my Konis too, but since they were modified for the Cattman coilovers I am selling right now, they wouldn't work with a conventional setup. Everyone loves the KYB's, and I like them too. It's just this "limited lifetime warranty" seems pretty tight right now. Originally posted by JAY25
hmmm thats the reason why I tell the guys not to jump on the bias bandwagon get this cause everyone is getting it. I prefer Konis, the guy at Koni in the warranty dept is very polite guy and they come with lifetime warranty.
Oh, I blew a couple of front left struts with the coilovers too! Is it because that corner is heavy (the battery) or maybe just all those right-hand freeway onramps with bumps and dips that wears out that strut faster?
Senior Member
Quote:
Originally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
What did you have your front struts set at? Did KYB ask you what kind of springs you have? I suppose they could have been real technical with you and not give you any money since the front Progress springs have a 1.7" drop. Their warranty says they cover drops to 1.5".Originally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
I may have figured something out here. I got the original KYB's from Cattman. To replace it I would have spent $$$ for shipping and then returning the bad one, plus it was taking too long to get ahold of him, so I went through a local shop since KYB said it was all handled at the distributor level anyway. The shop hit me up for retail but then I probably got refunded according to the original invoice from Cattman, which was cheaper (except then the shipping brought it about even). I guess then I got refunded but paid the shipping cost of mail order anyway, in the form of the unreimbursed difference. Live and learn ...
Senior Member
Quote:
Originally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!
i seem to be getting a noise from my left front, do u remember hitting something or was it just blown? I've had mine maybe a half a year to 8 months, not entirely sure, this definately shouldn't happenOriginally posted by OriginalMadMax
I cannot say KYB has done a good job honoring their warranty. I put a set of struts on my car last April, and in early December I had to replace the front left because it was totally blown out. This is with Progressive springs, which I like, and which are not lowered excessively.
KYB has said the warranty is handled by the wholesale distributor, not through them. It took me 100 days and a dozen phone calls to get a credit on this strut, which finally came in (to the shop that did the work) today. Additionally, they did not cover the entire replacement cost. I was credited $110 on a replacement of $150, which is less than 75%. I am NOT impressed with this at all!