I think we should all band together and boycott Stillen for the sake of everyone who has had problems with there customer service. I think it also should be posted as a new flash on the Maxima.org home page. I also think we should go to other forums to try to get people to boycott also. Stillen should be very careful of us guys on the Internet because we can spread the word fast. Moderators also give us your thoughts.


If you haven't already, please read this thread and make your decision.

Thanks.

http://forums.maxima.org/showthread.php?threadid=38076

 

Hell know dude, Stillen has been great to me. Just because a hand full of people have had bad experiences with them does not make the company "As a whole" bad. Just my view point though, I am sure others would agree with me.

 

That's true but it's sad to see people get mistreated this way when they have spent hard earned money and then given some rediculous story about your parts being void of warranty because they think you are racing your car. What kind of garbage is that? I never heard of dealerships voiding warranties because of what they think your racing your car. I don't know but after the thread I just read, they have not made me feel to good about them.

 

I agree with you 100% that what happened to my4SC was and is wrong. The fact they voided his warranty for racing is really messed up. He did void his warranty by putting a smaller SC pully on though and as a result damaged his idler pully, but if they don't know that then they should warranty it but if you flip the coin and look at it from another angle, he voided his warranty by changing his SC pully and for him to still try to use his warranty is also wrong. Whould I have the same thing if I was him? Probabaly.

 

Like others have said in the other thread, why would they make the thing out of plastic anyway? Is that the pully you showed me at the meet?

 

Nope, I showed you the SC Pulley not the SC idler pulley. The idler Pulley is the pulley that moves up and down so you can tighten/Lossen the belt. About it being plastic? It's seems pretty stupid to me, as specialy when the oem one is made out of metal.

 

I had an unpleasant experience with them too. I'm not a big fan.

 

Don't even try to returning something to Stillen, b/c first you need to get a Return authorization number which has to be transferred to a different department and can take and upward of a week before you can even send your part back...

 

I've had mixed results with Stillen, but nothing bad. I would buy from them again. I like the quality of the parts I've bought from them. The sales folks have been pleasant and professional. The prices I've paid represent a good value. The only weak thing I see from time-to-time is that their right hand doesn't always know what the left hand is doing. It's a communication thing. And that is not specific to Stillen, right?

I will not support a boycott against Stillen at this time...

 

- I agree with not boycotting Stillen. I've had a very positive experience with them in the past. (Besides, the Maxima camp is a minority compared to Stillen's major cash cow, the 300ZX. We would hardly make a dent in their sales.)
- My only gripe is that their parts are more expensive than they need to be. I'm currently building my own oil cooler for around $150. Stillen rips you off with a kit for about $400. Hmmm...
- We all know that businesses are in the game to make money - but there is a line where profit becomes rudely excessive. If anything, we should unite to get the prices lowered to reasonable levels. They could still make a hefty profit selling their oil cooler for $200. The fifty bucks that I would personally save off of their sticker price would be justified by my not having to run around town looking for the various pieces.
- Supply and Demand, boys and girls. If we can lower the demand, their supply will increase and they will have to have a sale or lower prices permanently. As it is now, if we keep buying the parts at sky-high prices, Stillen has no incentive to lower the rates.

 

Yes, boycott Stillen. It seems that most people, overall have no problems with them. But, when problems do arise, Stillen makes no effort whatsoever to correct them. That's my impression.

 

I do agree with all points made buy you all. I have had shipping problems with them and they were taken care of. I would say the boycott should happen because of the few people that work for Stillen that have no idea of what customer service is. This is a customer service era and Stillen needs to train their employees just like any other "top notch" company. I know I don't ever want to deal with a sales person that thinks that he can accuse me of abusing a product that is flawed from the git-go, especially when he or she has no proof.

 

I was just about to buy the stillen air intake.
NOT NOW!!!!
JWT for me.

 

theres always alternatives. Buy from Cattman! www.placeracing.com, prices for max parts.. www.southwestautoworks.com, ask for ALEX, he is one kewl dude!! Good luck, personally, i think stillen is way over their price. NIZMOLEE

 

EXACTLY.

Cattman has earned my business with their EXCELLENT Customer Service.
They are VERY helpful and FRIENDLY even.
They went WAAAAAY out of their way when their warehouse accidentally shipped me the wrong part...even though Brian was out of the country at the time...he emailed me from THAILAND (or somewhere) and took care of everything!
Now THAT'S Customer Service.

 

thailand?? thats awesome

 

I made my first actual transaction with them today at the Open House. I scored a "SS" 2 piece y-pipe for $99. The sales people were really nice and friendly towards me and I'm totally pleased with the price I paid. I have many other things from Stillen (front lip, H&R springs, Tokico struts, and UDP) but those were indirect purchases. As long as the product is good and the price is right, Stillen has my support. It does bother me however, that many people are getting cheated from decent customer service.

 

To me it all boils down to how they handle this issue with MY4DSC. I have yet to deal with them but prior to this incident I basically thought it was inevitable. After seeing them void a warranty without even having any type of proof is UNACCTEPTABLE! Sure some of you have good relations with them, but I have yet to build one. It's not even worth the risk. I mean what if it were me that they did this too...Fu@# that! Until they learn how to treat their customers with respect, I'm gonna Boycott.

 

just buy your parts used... you won't deal with stillen..

thats how i work..

 

Same here. Cheaper, plus they don't make any profit off a used product. You buy thru a vendor/reseller, stillen still profits. Buy used, the profit has already gone on the original transaction..

Much like the "used cd" market, where artists ***** about not seeing royalties.

 

Look at my car. I have tons of Stillen stuff and they still treat me like ****. Sale reps are idiots and the management are even worst. They even treat their authorized dealers like crap. No wonder nobody wants to carry their stuff. I will probably not buy another Nissan because of Stillen.

 

I think to void the whole warrantee b/c MY 4DSC put a smaller pulley on it is really a pu$$y move by stillen. If he was trying to claim a warrantee for his s/c blowing up then they could use that issue. The belt is moving just as fast on their cheap pulley w/ or w/o him having the smaller pulley on his s/c. I don't think that you are cranking the belt any more tight than before just because there is more effort being exerted by the s/c pulley. Stillen gets more business when we all see what MY 4DSC can do with his car using stillen parts. If they aren't willing to back him, then they don't deserve my business. I regret having Stillen parts on my car knowing that their company is not one who values its customers. While some may get treated well by Stillen, its people like MY 4DSC who help their marketing, and when we see him hurting at the hands of Stillen, I think it is time for a Stillen Boycott as well. Let's get on the TT.net board too and spread the word of how Stillen treats its customers......

 

nah stillen good..napster bad..:-)

 

well, i'm not really happy about stillen and their pricing..
but find us another company that makes parts for us then maybe i'll join you....