Hi everyone! My friend is having trouble activating a promo code that he received via email. We've checked the code several times to ensure it's entered correctly, but the system keeps displaying an error message. We’re thinking of contacting support to see if they can help us figure this out.

Do they have live chat on the site, or do I need to send a formal request via email? Generally, how long does it take to receive a response from Support? We'd appreciate any advice because we don't want to lose out on such a nice bonus because of a technical glitch.

I already contacted support a couple of months ago because I couldn’t download the app no matter what I tried. I tried clearing the cache and switching browsers - but nothing. Then, a friend suggested that I contact american luck support. They were very helpful and explained that the problem might be with the mobile device itself. Sure enough, a system update was blocking the install. After restarting the device, everything worked. I felt a little embarrassed contacting them over such a minor issue, but they responded quickly. Anyway, yesterday, I tested the 3 Coin Treasures 2 slot. Have you played it?