When I bought my Max, the auto up drivers window didnt work. they were waiting for something, so 2 months later, i brought it in and they attempted to fix it. they failed, and a day or so later it stopped working again. i ignored it thru winter and unfortunately, i didnt want to be without my car, so i never brought it back to the dealer. just recently, when the car was having enough issues, plus needing an oil change, i brought it to them. They said, like they said to the rest of us, its $85 for an adjustment not covered under the extended warranty.

so today, i call back to complain, and the service manager says since it was like that when i bought it, and it was supposed to be fixed for me, i have to talk to my sales. i talk to my salesman, and of course he barely remembers the situation, but said to come in and talk to him. its not written on my purchase order for my car, and all i have is the paper from the orginal service saying that they installed a regulator and the price was "internal". is there any way i can get them to cover this? im going to fight til the bitter end, but im sure they are going to bring out "well, why didnt you get this taken care of earlier, its been almost a year since the last service, blah blah blah"

so any advice? is that paperwork i have gonna be enough?

 

Take it up with NMAC. They might be able to do something about it. NMAC = Nissan Motor Acceptance Corporation. Their number can be found through google.

 

threaten to contact the BBB or a local news station, news stations love tearing up companies that screw people

 

Neither will do crap about it, it will just give the dealer a good laugh...

I would just be a PIA, I always got my way by bugging the owner of the dealership, those rich bastards do not want to deal with you, so they just give it to you. It may take a few weeks, you will leave him a message, he will not return it, you will leave another unreturned message, then you go in and look for him, he will not be there... leave a message with his secretary and call again... after about a week to two weeks he caves in and calls you, and just gives you what you want to shut you up.

 

i am going in there thursday morning, and if they say no, ill call NMAC and see what they say, and if they say no, actually call back and ask for the owner, or just ask how up i can go? sales manager, general manager, whatever. i wish i had more proof this was broken when i got it and i was told it would be fixed.

 

I would talk to the GM, some Dealership owners are never on site, and that is the highest rank in the Dealership.

 

WTF??! how long ago was all of this?

how many miles on your car? was this purchased new?


YOU didnt wanna go without your car, so its YOUR fault that this didnt happen under warranty, and now YOU have to pay for it. stop trying to displace the blame.


and i think you meant to say "<local dealer> are a bunch of cheap morons"

i still dont see what the big deal is, but answer those above questions and well go from there.

 

i bought the car with 31,xxx, 9/1/04, which was still under the 3/36,000 mile warranty

i bought the extended service gold plan

when i bought the car, they had to do some touch up paint work, and fix this issue, and by the time they got the paint guy to do it, it was october 2004, so they did both at the same time. less than a week later, the window started doing the same thing. thats when i ignored it because it was winter, thinking that since i bought the extended warranty, i could bring it in any time under the warranty, whether it was then or a year from then. but now, apparently this is an "adjustment" which is $85, and not a part that needs replacing. how is this my fault? yes, i could have gone back to them faster, but a window in winter wasnt high on my priorities list, like i previously said, i thought the warranty would cover this manufacturers defect.

 

two things when does the factory warranty end, and it the window and its components covered under the after market warranty?cause if its still under the manufacturies warranty then your fine, but if its not and the after market warranty covers it then your fine but if its not coverd under anything then your screwed. and i doubt that your salesman will be any help, he will probably tell you to go to service

 

Your extended warranty should cover the repair and you should only be responsible to pay your deductible (if you have one).

 

in this booklet i have, the Nissan Security Plus Vehicle Protection Gold Plan, it lists the window motor, regulator, and other components as being covered. It seems to me that my dealer just thinks they need to reset the limit switch in the door, which i have tried and it doesnt work. they previously "reprogrammed window motor" and that didnt fix it. i have a $50 deductible for my ext. warranty, so well see what they say tomorrow.

 

Call your warranty vendor and inquire to them whether it would be covered or not. If you decide to have the work done, the Nissan dealership will have to call them as well. If you talk to them about it first, you can explain the issue and they will most likely confirm to Nissan that it would be covered when they call them.

 

but the warranty is thru Nissan, i mean, its their extended warranty, not a third party. so i am dealing with the dealer, and i guess NMAC, right?

 

Oh I see. In this case, yeah - you should contact NMAC.

 

call and email Nissan. dealers /=Nissan.

 

so should i call NMAC today, or wait to see what the dealer says today and then call Nissan if they say no?

i was thinkin about doin the following, if they say no: offer to pay the $85 for the adjustment, and tell them that when/if it doesnt work, and they need to replace a part that IS covered under warranty, that i want my $85 back.

 

never delay if you have something that needs to be fixed. You have to trake it in right away if you want anything done about it

 

i know that now, and if i didnt buy the extended, i would have, ignorance on my part, thinkin this was a part that needed replacing, not an "adjustment".

 

OK. Lets get the shizzle out the way. Time to set the records straight.

NMAC = Nissan Motors Acceptance Corp. (Finances ???)
NNA = Nissan North America
CA = Consumer Affairs

NNA + CA = NNACA ? (LoL)

1. You are/were having an issue with a driver's window inop ? Either the switch or motor went bad.
However if the "adjustment" you are talking about is the window limit switch where using one touch up feature and what occurs is the window goes all the way up and comes back down a few inches, NISSAN WAS CORRECT TO CHARGE YOU.
(Adjustment warranty is for 12mo./12,000 mi.)
Sec Plus covers hard part failures, and if they replaced a window motor as an "internal" The dealership is not claiming as warranty, which makes no sense to me if you were in Basic or Sec Plus.

So explain to me your original complaint, cause NNA won't help if it was just the window coming back down halfway using one touch up feature.

 

^^^
from the receipt i have, it says "L/F window drops down when using one touch to put window up...reprogram window motor......internal"

i bought the car with 31,xxx on the odometer, which is obviously outside of the 12 month/12x000 mile warranty. they did it once for me outside of the warranty, right after I bought the car, so right now should be no different, should it? if reprogramming it then didnt work, why would it work now? and i tried the limit switch myself, which i cant say to them, and it didnt work. my arguement is if they did it once out of warranty, they can do it again, since its the same repair.

 

if your warranty covers a window regulator, and that is indeed the failed part, then i dont see the problem. theyre getting covered for checkout time just in case its not covered. if it is the one touch feature failing again, and a part doesnt require replacement then the dealer should cover it under the 12/12 warranty on all repairs.

what was the original invoice date?

 

the invoice from buying the car? 8/30/04

the invoice for the window repair was 10/5/04

 

so i went there this morning, and they talked with a service guy, which of course he brought up that i waited so long. i admitted that was my mistake and explained that i was under the impression that since a reprogram didnt work,that it was now a part, and a part should be covered on the extended warranty. all they agreed to do was look at it when i bring it on 10/3 and go from there, i guess they are going to look at it to see if its an adjustment or if it actually needs a part. well see in 10 days.

 

their original repair should be covered for 12/12 (which would be until 10/5/05), parts and labor. it should say that somewhere on your invoice.

you should be covered, regardless of the problem, as long as you didnt cause it.

 

the dealer is prolly trying to screw you and nissan. I know a lot of dealerships that double dip. it means they will tell you that its not covered and charge you. but what you dont know is that they will also bill Nissan for the warranty work. This way, they get paid twice.

 

you know a lot of dealerships that do that, or you heard from somebody that heard from somebody that ONE dealer had done this?


its VERY difficult to do this, and nissan WILL audit dealers periodically. you only sign one repair order, you cant have the same part on the RO twice. nissan WILL catch that. it throws all kinds of red flags up.


what line of work are you in, or what situation are you in that would allow you to "know a lot of dealerships" that do that?

 

covered 12 months/12,000 miles right? unfortunately, im over 12,000 miles, im at about 15k.

 

what matters is when you made the original complaint, and if i was not fixed right at that time it is still covered.

We ran into this on my sisters 02 Eclipse, her sun roof worked like crap and it took her awhile to be able to bring it in (for the fourth time) and then they said "it is now outside the warranty, nothing we can do". Till I called them up and ripped them a new arsehole and told them that it is BS because we made original complaint 1,800 miles BEFORE the end of the warranty.

 

12,000 miles from the mileage out on the RO.

which would be somewhere int he low 30s, im guessing

 

It's been my experience to always get things documented in writing for your
records and their's.
Most notibly-when dealing with unusual noises that the dealer can't find or
when they might guess at a fix.
If you run out of warranty and they did not fix or find the noise you can
claim it as a preexisting issue.

 

when i was in austin, south point nissan tried to do it to me. they wouldnt warranty the job for me and told me i had to pay them. I called NMAC and when they were about to make a file, they said the dealership is claiming a warranty repair for my car already. But why would they ask me for money if they were? so NMAC told me to pay them and go to another dealership and see what they say and the part was warrantied and Nissan reimbursed me for the fees south point nissan tried charged me.

another one is baker jackson in houston. same thing but different part. Those are two from personal experiences. I'm sure there's more.

 

well i went in today (I almost didnt go, but i decided to). i talked to the assistant service manager, who said they would take a look at it. they apparently tried the reset/reprogram 3 times, and it never worked, so they confirmed i needed a motor, which was my arguement all along. i reminded them that i had an extended warranty, so it will be covered, and i guess i just pay my $50 deductible. Lynnes Nissan is currently off my **** list, the asst. service manager was very nice to me, so now that someone finally listened to me, they are taking care of me. I retract most of my statement.

 

Ok, who cares whos fault it is do you want to fix it yourself? Stop crying and get a box of tissues and a Screwdriver.
Does the "Auto down/up" just not work at all?
Can you read? I only ask because I see you can not search?
Have you tried resetting the switch in the door? I did this just this past weekend and it worked for me and only took 5 min.
Note :On my 03 I have a reset button in each door.
Your Window Regulator needs to be reset, here is the procedure posted by another member:
Driver window one touch up RESET procedure - TIP!!

See this link: http://forums.maxima.org/showthread.php?t=426162

 

Not sure you are the one reading, I believe what you are suggesting was already considered.

 

so what part of that wasnt clear? i understand your a noob but attacking me like this for no reason? as is proof by Nissan installing a motor and my window working fine now, the window reset did nothing. yes, it works for a considerable amount of people, however in my case, it did nothing.

 

HA seriously are you really 36 hes already had the stealership do that 3 times

 

I was kinda interested in the age myself... seems to be somewhat of an abnormal way to comment when you say you are... "36".

 

i kinda forgot that i updated this thread til this guy revived it, but anyway, the window does work at, it has shut with the auto up each of the 5 times i used it. heres hoping for more trouble free lazy window usage!

 

Glad you got the issue fixed...

Now for my endless search of "How to fix a non opening sun roof" threads. :]

 

Good luck in having the extended service agreement cover this.

I have the Silver plan and my power seat would not slide forward or backward. I took it to the dealer" It's not covered under your plan". We can replace the motor for 580 including labor, and he said it with a smile.

I called Nissan Consumer Affairs, " Let us research this and we will get back to you". 3 weeks later, " It's not covered"

Even though the power seat motor is listed in the service agreement as a covered item "This does not apply to your policy"

WTF