So I go in to Santa Monica Nissan this morning @ 7:30. Ugh. I get there, and tell them I'm here for the control arm recall on the my Maxima. Here is the conversation:

Me: I am here to drop off my car for the control arm recall.
Service Manager: What recall?
Me: The traverse link needs to be replaced.
Manager: What year Maxima do you have?
Me: It's right there.
Manager: (from behind my car) What year is it?
Me: A 2002 (smugly).
Manager: How am I supposed to know that?
Me: Look at the rear lights. Chromed background means 2002.
Manager: Oh really? Cool, I learned something new! Let's check to make sure your VIN # applies. (waits 1 sec.) Nope, sorry.
Me: Yes it does, it falls within the VIN range.
Manager: No it doesn't. The VIN range ends in a 6 and yours ends in a 2.
Me: Actually the range is 300--- to 317--- and my VIN has 312--- so I believe it does fall in the range.
Manager: Really?
Service Underling: Yes it does. Jeez, don't you know how to read a VIN?
Manager: Now I do.
Me: So is this an all day repair?
Manager: Yeah I guess so, I'll call you around 1-2pm.
Me: Great, thanks, talk to you then.
Manager: Whoa, what is that? (sees AE pedals)
Me: What? The pedals? The door sills?
Manager: Where did those come from, are they custom?
Me: They are from the AE. Last year's special edition? (rolls eyes)
Manager: Wow. That's awesome. Hey do you like the Altime?
Me: Not as much as the Maxima. That's why I bought it.
Manager: The Altima has a better engine. It has 3.5 Liters.
Me: Actually that's the same engine as the Maxima.
Manager: Really? Two cars with the same engine?
Me: Yeah.
Manager: You really know a lot about cars. I'll make sure someone experienced works on the car. You'll probably realize each little mistake we make so we'll make sure it's perfect.
Me: Good, but on a recall, that should probably happen with each car.
Manager: It should, but oh well those are the breaks.
Me: Umm...yeah.
Manager: Do you want a car wash with it?
Me: No thanks, I will be putting Klasse on it next week
Manager: Is that a clearcoat?
Me: It's an acrylic polymer coat
Manager: I don't know what that means, but it sounds cool.
Me: It's a long lasting barrier against contaminants.
Manager: Whatever you say, Mr. Road & Track. (calls over service tech). Make SURE this car comes back to this guy perfect. He will notice anything funny.
Tech: Okay I will. (whispers to me) Our manager is a moron. It will be good as new.
Me: Thanks, I'll pick it up later.
Manager: (as I walk away) Hey do you want an oil change? Free?
Me: No thanks I use synthetic.
Manager: Why? Is it better?
Me: I think so. That's why I use it.
Manager: I heard it's better for the air conditioner
Me: Yeah. I agree with you (sighs, rolls eyes)
Manager: See you later man! It will be good as new!
Me: (having slight heart palpitations) I hope so. Thanks!

 

If there is any justice in the world, he does not nor will he have kids!!

Stupidity of that degree should not be maintained in any gene pool!!!

 

is the dork working as a manager if he doesn't know shiet about cars?

 

How did that guy ever make it this far in life??? Thers your proof that the less you know, the further you go.

 

If I work for the dealership I would try to learn everything about every car in the lineup. Now hope you didn't tell the manager about his knowledge :-)

 

ROFLMAO

 

holy crapola!

 

damn Neal, you got patience bro

as far as the Manager goes, I am speechless.

 

I knew more about Nissans than the salesman or the sales manager when I went to buy my Maxima, and that's not really saying much. There ought to be an exam or something for them

 

That guy has to know someone, because he is a too much moron to be a manager.

 

But unfortunately some people don't have the philisophical intuitiveness to think that way.

Have you heard a saying about how "C" average students end up managing "A" average students in the real world? This is one prime example.

I'm looking to take mine in for the same recall along with all the other stuff (rattling hood and prematurely cracking sunroof wind deflector) when I go in for my next oil change. I hope they'll have all the stuff and get everything done within 2 or 3 days. I want to be able to go Hot Import Nights down in LA on the 13th.

oh, by the way, on my first oil change I instructed them to put my mobil 1 synth oil I got from Costco ($21.99 for 6 quarts for either tri-synth or the new synth) and they deducted 6 bucks from the service.

I haven't check my vin with the recall yet but I hope it applies... mine was built in nov2001.

 

Kooster you need to change that oil yourself. It's cake, and use the extra cash for drinks!

 

At that point with the synthetic air conditioning oil, you should have said, "check the blinker fluid level I think it might be low!"

That has to be by FAR the most idiotic thing i have ever heard. I HATE NISSAN SERVICE. Maybe all of the .org members should get together and petition nissan to give us all jobs. I'm pretty sure we all could make the nissan dealership a great place to take your vehicle. Probably help nissan out quite a bit with issues on their vehicles. But i guess that would be in a perfect world.

lololololol

 

Ouch.

The service guys I go to In the Dallas area are great.

THey always call and give me updates about my car.
They don't hassle me with the mods or anything.

Infact one of them owns a maxima and he was asking me about performance upgrades.

But then again he did say that the maximas ecu needs to be reprogrammed since only 3 cylinders run and that the faster you go the more cylinders fires up.

I just nod my head and walk on times like that

 

Wow, what is sick is that this guy probably makes a good salary to know NOTHING!

Anyway, I got this service done yesterday, and when they realigned my wheels after the control arms were replaced, they didn't recenter my steering wheel! It drives straight at the 11 o'clock position instead of high noon. Which is a small thing but irritating as hell, it makes my car look like it isn't aligned at all! It doesn't pull, but if you straighten the wheel to 12 o'clock it drives right.

We LOVE Nissan Service. I have to go in now tomorrow for them to fix what they should have gotten right the first time.

P.S. When the new car salesman at Mossy in Houston sold me my Max, I was teaching HIM things about the car. And that was before I even owned it...

 

hahaha that is hilarious!

 

one Houston Max owner to another, I take it Mossy sucks? I was thinking of havng them do some body work, but am not sure now.

 

...Well, to be honest, I have never had service done there. I purchased the car in Houston because I sold my 95 Altima back to my father for my younger brother when I bought the 02 Max. So I had to go to H-town to drop my car off, bought at Mossy and that was the last time I have been there. I live in Arlington, TX so I use Grubbs Nissan in Bedford. They are alright, nice and they take good care of my car, but they miss little things like the steering wheel centering in my previous thread. Baker-Jackson Nissan may be a better bet for service in Houston. Thats where I had my 95 Altima maintained eons ago...

 

Thanks for the input.

 

I wonder if he knew his own name. You should have told him that your tranny fluid and windshield fluid needed to be changed maybee he would have done it for free. I'm taking my car in this week for cracked wind reflector on my sunroof I hope I get a dumb a$$ like that so I can give him a hard time.

 

What I've learned, though, is if I humor this guy, and make him feel like he's the coolest, not as cool as peeing in your pants though (who gets the reference), then he'll do a lot for me when I need work. I think now he feels great that he can talk to someone who knows more about the 5th gen then he does, and since I have all the extra cosmetic crap on my car he'll be more likely to give better service. I've found that it's never a good idea to give someone a hard time when they have your car :-)

"If peeing in your pants is the coolest, then I'm James Brown!"

 

Why did you leave your car with them? If my shop's manager were that stupid, I wouldn't ever drive down the street they were located on again.

Can't believe you left the car there.

Albert

 

Because the manager is not the one working under the car, it's under warranty, and it's in Santa Monica. They do good service, it's too ritz of an area to get away with crap service. He's just a moron. I'm not worried. But thanks for trying to make me worried, I appreciate it

 

Good reference...now wheres that penguin at?

 

ROFL. Look @ all this milk! That milk is for the children. They don't have to know, it could be OUR milk.

 

Actually, thats:

"If peeing in your pants is the coolest, then I'm Miles Davis!"

But close enough to make me laugh!

 

... Here come the off-topics po-pos...

 

... Here come the off-topic po-pos...

 

OOOPS, how did that post twice? Sorry guys...

 

"No milk will ever be OUR milk"

 

I just got off the phone with the guy to check on it. Here's a new quote from him.

Me: So is the car done, or close to done?
Him: Close to done. We're working on it, well I'm not. Trained persons are.
Me: When can I pick it up?
Him: 5:00pm. I'll be around, or just see the cashier.
Me: Gotcha.
Him: I don't know why this needs to be fixed! Everything looks ok.
Me: Well a recall is done because a part may fail. It's a proactive solution to escape liability.
Him: What does that mean?
Me: If I got into an accident, the recall would prevent that because you fixed the problem part beforehand.
Him: I guess so.
Me: Yeah...um....so...
Him: Don't worry though, we did replace the parts with new ones. They look the same to me.
Me: (interior monologue) Holy crap, stay the heck away from my car you worthless pile of O2 sucking waste.
Me: Well thanks for doing the work.
Him: No problem. Hey I'm going to send you a survey, if you give it to me personally I'll give you a free oil change.
Me: I do my own.
Him: A car wash?
Me: I do my own.
Him: Tire rotation?
Me: Write me up a slip for tire rotation, balancing, and alignment.
Him: No problem! See ya later.