This is my last post before I *****. I Pm'ed them, emailed them 2 times since last week. NO ANSWER PLease PM me, i got questions with my order

sorry for wasting everyones time, i just want an answer....

 

Have you tried calling?

 

that's exactly why i've held off ordering from them, they have customer service issues.

 

why? i emailed them and PM 'd them. they are not worth a long distance call yet. they are close, becuase im ****ED....

 

Well IMO, the best way to get a hold of someone is to call, not email. I bet they get a ton of email every day and it probably isnt easy respongding to all of them. Who knows, maybe they are having problems with email or something.

 

borrow a friends cell phone with free long distance and call on a weekend

 

Or, just make the call. E-mail and certainly PM are the leas effective means to communicate with anyone, especially on any business topic.

 

Try to remember that Steve is 19 years old and this isn't his primary job as of yet. At least his website is still up and running

 

ok, im calling tomorrow. and if they dont correct their screw up, look for a nasty thread....

 

nevermind, i just called, and left a msg. we will see what happens...

 

I just placed an order for an intake from him too. I hope it doesn't take forever to get it. I ordered his intake because of the price. I'm not sure was that the right choice or not.

 

What kind of a problem are you having? As for placing an order, I did just that Oct 31st and have yet to receive what I ordered. They did tell me the Apexi filters are on backorder, but a month now?

I guess all we can do is continue to wait and see...

Lonz

 

well, good luck, i am missing 1/2 the stuff. i just want to talk to steve, BUT they dont aNSWER pmS, PHONE CALLS OR Emails...

 

I'd be pi$$ed too if they left out half the stuff but don't worry too much.

I'm sure they'll take care of you......they did with me when
I had questions.

now I hope they don't' make me eat my words

 

i was about to order a frankencar, but this post seems to make me not want to order one anytime soon.....whats the deal? does everyone have these kinda problems with frankencar?? i think is like the 2nd or 3rd post ive just happened to see something about ordering and shipping problems with frankencar......i might hold off on ordering for a while, or might even try to decide on a different intake all together...like the new firm fabrications with integrated MAF and stuff......anyway...keep me posted, i dont wanna be a future victim of this kinda stuff either...

 

There is some kind of strike going on the docks. From what I've read, it appears that nobody is getting the Apexi filters until the strike is over.

 

I wish FF would produce one for the <2K2 series. But they dont answer my email about it either.

BTW, if anybody is interested, I have a FC midpipe 30 bux you pay shippin. I cant sell the filter as its used and the shank is cut from the bands.

 

Relax, Steve at franen car has been extremely bussy these last few days. Don't worry, he takes good care of customers.



92 SE-R 02 SE, please don't post any nasty threads.

 

I dont plan too, im just a little fustrated at not having any e-mails, PMs, or phone calls answered. If you know he is busy, can you PLEASE have him get back to me? Im not here to flame anyone or any company, the stuff i received was high quality and i like it, i just want it on my car already!

thanks

 

Such a helper....

 

 

stop post whoring!!!

 

tsk tsk tsk. I say go to a nearest race shop near you and buy INJEN CAI. For 260 dollars, they'll have it installed the same day you bought it.

-Rey

 

Steve was good to me. Responsive and timely. In addition, he has been a contributor to the .org. His business grew out of the .org community.

I hope everything is resolved to your satisfaction. Steve seemed like a straight shooter.

 

Woke this morning to 4" of snow with alot more coming. Tried to make it to work (34 miles away!) and the Max just wouldn't stay steady on the stock tires. Decided to come back home and accept defeat, first non-vacation day of work missed in several years.

Anyway, check my email and had a response from Frankencar. Seems Steve is trying his hardest to get the Apexi filters in, even going to suppliers other than his regular. He even went so far as to contact Apexi directly with no success. Looks like he is doing all he can at this point and I hold no fault with him.

Frankencar... still has my vote of confidence.

Lonz

2k2 SE 6spd
grey lustre w/6" snow colored clearcoat
Frankencar Intake (otw)
Bomz FSTB
Cattman RSB
Unorthodox Racing UDP (otw)
waiting.. praying.. for emissions passable exhaust goodies

 

Seriously Steve and the guys are great to deal with.

 

i got a PM from him this morning. he is going to take care of everything. I had no worries...

 

92 SE-R: when did you order the intake? I emailed him too, but didn't get a reply yet. I know I just ordered the intake last week, I still want to get an idea of how long I would have to wait.

 

On nov 25, went out the 26, and i got it a few days later. they are in MA, im in NY, so it close.

 

Hm...I ordered mine on Nov 26, hopefully I will get it soon.

 

im waiting for my parts i BETTER get them by mon or tuesday, or i will be VERY unhappy and post all about it...