Stillen Customer Service
Stillen Customer Service
Tell me what you guys think:
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
Donating Maxima.org Member
Joined: Jun 2001
Posts: 341
Re: Stillen Customer Service
Originally posted by Rich96
Tell me what you guys think:
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
Tell me what you guys think:
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
Member
Joined: Oct 2002
Posts: 260
Re: Stillen Customer Service
Originally posted by Rich96
Tell me what you guys think:
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
Tell me what you guys think:
A few weeks ago I was debating on buying the Stillen intake posted here on the .org. I called Stillen to ask them why it didn't come with a tube - I was just wondering since most other intakes do - ie Frankencar, Injen, etc. The guy explained that Steve Millen sees no reason for it so he therefore doesn't use one.
Good enough for me. I buy the intake. Haven't put it on yet because I haven't had 24 hours where I can reset my MAF yet. I've heard debates on whether or not you REALLY have to reset it. So who would know best - the manufacture, right? I call Stillen. At the prompt, I select the option that will tell me about performance car parts. I tell the guy I have a question about it. He asks me my name. I tell him. Apparantly they keep records. They transfer me to the same guy I talked to a few weeks ago. I say "I have a question about the intake". He says "I have a question for you - who did you buy it from?" I explain I bought it from the .org. He says he only has time to support his customers, if I have a quick question he'll be glad to answer it, otherwise call customer service.
I'm in sales as well so I understand time is money. However I had no idea I was talking to a sales rep - I thought I was talking to somebody who could provide product support. Could he not have said "This is actually the sales dept, let me get you customer support?"
Heres the way I see it - the mfr makes a product so no matter where it comes from they should stand behind it. On the other hand, this guy is paid to sell the intake, not tell me how to use it.
What do you guys think? Service or no service?
Re: Re: Re: Stillen Customer Service
Nope, the computer will pick up and "learn". Heck, it's probably more intelligent than most of the Stillen staff are.
Originally posted by clipse
Is it really necessary to have the ECU or MAF reset for 24hrs when installing an aftermarket intake?
Is it really necessary to have the ECU or MAF reset for 24hrs when installing an aftermarket intake?
Is it really necessary to have the ECU or MAF reset for 24hrs when installing an aftermarket intake?
I've really been wondering myself. It seems to be a debated topic. Does anybody have any more info on this?
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