I dropped my car off at Sheehy in Manassas for my drivers seat not going forward or backwards. I also had them look at replacing the foam strips for wind noise, door locks intermittently locking and the dimly lit service engine light. I recieved a very nasty call from them telling me that the Amsoil oil filter caused the service engine light to come oil fully at one time and that the code was showing a VTC problem. He said that Nissan has a patent on the check valve in Nissan oil filters and I will void my warranty if I use anything else. He went on to then tell me that I have voided the entire engine by putting on an aftermarket intake and UDP. He also informed me that the entire suspension warranty is also voided since I put on the Toks and H&R's. I politely said, "the only way the warranty is voided is if it can be proven that any particular aftermarket part is deemed the cause of the problem". It was rebutted stating that pictures were taken of my car and are being sent to Nissan.

What do I do at this point?

 

Inform them an atty will be contacting them (even if you don't have one yet).

 

OMG That is why I just switched to Browns Nissan in Fairfax. Sheehey service managers are the worst, they are totally anti-mod. Sorry to hear about your misfortune, I am pretty sure Russ, user name was I think RussMaxmaniac had his warranty stripped, it can be done. TimW or one of the other mods can give you more info.

 

Does Prince William have a consumer affairs office? They might know the law and give you a general idea, but I'd call an attorney.

People can tell you stories, but if you want to save the warranty, get help.

 

I just got back from the service department. The guy jumped on my a** without any provoking from my part. He gave me crap saying that unless I use a Nissan oil filter my warranty is voided and that's what's causing the service engine light to come on. I said, "it's never come on. It's faintly lit." Then he said that Nissan has a patent on the check valve and no other company is allowed to make a filter with a check valve. chaching, my wife works at the patent and trademark office. I told him this and called her while he was there. He asked me to leave. I saw the pics he took.

I had a horrible experience from the getgo with Sheehy. I traded in my Taurus and wanted $4,200 for it. The General Manager said that maybe I should look into a car that I could more afford like a Sentra. She said this because I was firm on wanted the Maxima for a certain price and a $4,200 for my Taurus. I left, went to Browns in Fairfax and came home with my Max that night. Brown's salesteam was horrendous. It took me 3.5 hours to walk out with my Max. Sheehy was just closer to my house.

I called my service manager at Browns and he said, "Bring the car to me. I don't care if you have mods, as long as you know that we won't replace that particular part if it goes bad or if it causes another part to go bad". I said, that's great. I told him of my experience and said, "screw them, I'll take your business".

Should I let this go or take it further? Every time I've visited the dealership I've been met with this type of aggression or I'm better than you attitude. We should start some type of fund here so when things like this happen, we have the funds to get a lawyer involved. We would have to come up with a signed legally binding contract stating that we will follow this through the end. I don't have any problem putting $5 or a little more a month into a fund like this as long as it helps consumers like us.

 

Let us know how the service experience at Brown's goes. I bought my 2k3 there last month, and I wasn't impressed at all by the sales force. The facility is pretty small, too. Wonder how they do at service.

I've had good service in Fairfax from Fairfax Volvo and Darcars Chrysler.

 

I've taken my car to Browns two times for some really minor things and the service department was awesome. They washed my car both times. This one will be for 3 TSB's so we'll see how it goes.

 

wow..i cant believe the horror stories from many nissan dealerships. I wont fully mod my 02 till the warantee is over. i have to bring it in for the clutch TSB and the wind noise TSB. I will be taking off the frankencar, i dont want problems. Its funny how some dealers ***** about mods, while others dont care!

 

I'd take a picture of the service manager and send a letter to Nissan describing the abuse and the negative associations you now have with Nissan because of this person. You should send a copy of the latter to the dealership and the BBB.

 

Browns ='s horrible salespeople but excellent service.

Sheehey ='s decent salespeople and awful customer service.


Virus, I have had numerous problems with the service managers, I guess the fact that my extended family has bought a half dozen cars from them had kept them from going that far. You might want to write and call the Nissan Finance mgr, her name is Patricia Swor, when I last spoke to her she was shocked to hear about the service. I expressed how much I missed the excellent treatment I got when I had my Infiniti.

 

That's a bunch of crap. I've read that by law car manufacturers CANNOT require you to use their specific filters unless they give them to you for free.

 

Sheehey Nissan is a bunch of idiots. I hope someone from there is reading this, I talked with my Service guy at Brown's and he said that he would not have treated you like that and in my opinion this is why Nissan service gets such a bad rap. I would have your attorney call the service manager and tell him that he is considering taking the case. That will scare them enough.

 

www.prepaidlaw.com....good service

 

Ask them who the attorney for their dealership is, then state "Magnusson Moss Warranty Act", see what he has to say about that.

Basically,(like you stated) the onus is on the dealer to prove that your parts are the cause of your problems.

Really you are in the drivers seat here, if you feel comfortable telling your dealer to prove it, they have to. They simply can't refuse service on your vehicle because they feel like it. If they can't refute your Mods voiding the warranty, or degrading the mechanics of the car, they are SOL.

If you want, you should go to your States Bar Association and ask their advice on possibly drafting a contract, signable by all parties involved,(Dealer and Owner) stating something to the effect of what I stated previous. Again, you are in control here, the dealer has to prove their claims-you have to do nothing.

 

Equipment Manufacturers Association) particularly the sections pertinent to warranty and consumer bill of rights..pay particular attention to the 'attachment a'...that's where it says the dealer cannot require you to use only Nissan parts unless they provide for free.

Print this and take it to them with a short note saying something to the effect that you have contacted/will contact SEMA and get their legal officers engaged....

http://www.enjoythedrive.com/san/

 

Service manager: It appears your hyperdrive's been modifed/abused so we are not going to warranty the work.

You: These aren't the mods you're looking for.

SM: No problem here.. It should all be covered.. Now, have a nice day..

 

I just wanted to let you in on the update. Tom O'Connell at Brown's Nissan in Fairfax was incredible. Wind noise is gone from back doors and he replaced the motor track assembly for my seat. They didn't place the carpet correctly on the back of the seat and the seat is now loud and moves back and forth jittery, but Tom said he would take car of it. He said the mods don't bother him as long as they don't cause the problem with the car, so for those of you in the VA,DC, MD area looking for a good dealership, go to Brown's Nissan Fairfax!

 

that's the best yet!

Virus, I guess my questions to you would be, why take it further? If I was you I'd do what someone suggested and take a picture of the service manager and write a letter to nissan corporate (and copy the dealership) then let it go. It's really not worth your trouble, and if you "win" would you really feel comfortable bringing your car there for anything?

Take his picture (just to **** him off), write the letter, send a copy to the dealer and your local paper, then write it off and go for a nice long drive... maybe burn a honda or two to make yourself feel better.

A friend taught me a few years ago (he didn't think of it but he's the one who told me) ..."control the controllable, screw the rest."

 

LOL! I agree... I wouldn't let that SM and his crew touch my car after something like that. Just get even and move on... You could also file a complain with the BBB.

 

I think you mean http://www.prepaidlegal.com and it just so happens that I'm a sales director in the company. If you have any questions just shoot me a PM, email, whatever your flavor.



My website: http://lcf.digitalrice.com

Whoa, it's been months since I've beeing plugging myself on the .orgy. Hehe.