I took my Nissan Maxima SE 2002 in to get the wind noise and stereo fixed (randomly only the left speakers would work when listening to cds). The first time I waited two hours and they finally told me they ordered the wrong stereo and would reorder. Two weeks later I come in to get the stero replaced a second time and after three and a half hours they said everything was done. A few second after leaving Nissan I turned on my stereo to find the cd player DID NOT WORK WHATSOEVER. How the **** could they have not noticed something so ****ing simple? I want the cd player to 100% from its 50 and they **** it over completely! I have to wait even longer for the *******s to actually use their ****ing brains for once and finally get this problem FIXEd after MONTHS of problems.

Every experience I have with Nissan is bad... I would never buy another car from them again.

 

You're completely wrong. Nissan doesnt suck. Nissan DEALERS suck. It's been known that Nissan dealers dont provide good services in terms of troubleshooting problems with their own cars. If you want better service, visit BMW, Merz, Lexus and Infinity dealers. You'll pay premium price for their cars, but in return, they'll give you excellent service.

 

I doubt I am completely wrong. My car has too many defects for it to simply be the dealers fault.

 

Umm.......sorry to be OT here for a sec, but I couldn't help but notice.......9.5-12 sec, 0-60 times?? are you sure?? Just how many defects does your car have??

 

Yea thats definitely not right. Maybe you're missing a couple cylinders.

 

I would just like to say a couple of things about Nissan. Just remember this is coming from a former owner of a 99 Max GXE auto and a 97 Toyota Avalon.
1) Nissan's reliabilty is shockingly bad.
2) Dealer service sucks
3) Specs change way to ****ing much
4) Resale value sucks

Don't get me wrong the car is ****ing sweet but a lot of them are full of problems. Like my tranny was uterly screwed not to mention the sentra had the same one. And my Avalon knock on wood runs like an ox. I would love to buy another one but with all the problems that are seen on this site who in their mind would. I learned my lesson mine will be 6speed. But anyway I don't think Nissan makes quality anymore.

Sorry But it had to be said

 

What does Satan, Beelzebub, prince of darkness, fallen angel, telemarketers, and dealers have in common? They all refer to the same thing. Dark forces are at work in dealerships...

Seriously, I would much rather have root canal with a broken dremel than do ANYTHING at a dealership. Even when I personally have known people that work there, I got shafted up the butt.

 

Yeah, last few times I have taken my car to have the oil changed I went to the dealer where I bought it. The change is only $19.99. Well, both times I ended up waiting over an hour and a half. If that's the kind of service I get from a simple oil change, then they can be damned sure I'm not taking it there when I need REAL service. Sometimes I wish I would have just saved a little for a downpayment on a BMW and gone with that. I would have paid a little more, but on those things during the warranty all you pay for is gas and insurance. Even the freakin oil changes are free (at least at the dealer I went to.) I thought the shady dealers were only domestics. Well, now I know otherwise (I'm only 23, give me a break). My next car will have to be a Bimmer. We spend too much money on cars to get treated this way from the people that make the profits off of our hard earned dollars. Just my $.02.

Lloyd

 

Wow do your dealers suck. I recently had my 97 Toyota Avalon in for service and within an hour i had a four wheel alignment and had a bad light holder fixed in an hour. Oh and they did the alignment for $60 and fixed the light including giving me a new bulb for free.

I remember back when I had the Max I also used to wait an hour for an oil change but damn an hour an a half do u go to a city Nissan(like in a major city)?

 

They're not all bad. I have owned my '02 for 14 months, and with 13,000 miles, I have not had the first problem. My initial sales transaction was handled very well, and my scheduled services have been done promptly and respectfully.

I deal with Autoway Nissan in Clearwater, FL

 

I haven't had any problems with my car either. But for the money we pay, I want great service at any dealer across the nation. That just doesn't happen with Nissan (or any other non luxury brand.) I'm sure there are some exceptions to the rule, so please don't interject that, but for the most part, luxury brands carry a much better a degree of service and reputation. To me, that's worth it the next time around, even if I have to buy used.

 

What are you guys complaining about. As long as you bend over the counter the nissan dealer is doing their job, so quit blaming the dealer

Here's my story, bought maxima, asked for nissan cd changer, they install some pos pioneer rf changer, changer breaks down after 2 years, I go back, and they're like, we've changed ownership, can't help you.....I wonder what they would say if someone said "I've had great experience from this dealer." - I'd like them to say, "sorry, that's not us" - exact words he told me when I asked for the cd changer.

 

Oh please...We "bend over the counter" because we don't have a choice. It's either try and get what's due us under our warranty, or pay out of pocket. It's not unreasonable to expect timely and professional service from a dealer when we shell out that much money on a car. Come on, man. The dealer is the one doing the screwing, we just HAVE to take it (or be out a sh1tload of money to fix stuff on our own bank).

 

From your sig - how'd you bend your frame...?

 

I appologize. I thought my post would be clearly taken as sarcasm as its intents were to be taken that way. Sorry for the confusion. When my dad bought his maxima, the dealer sold us a scratched up car (at night, we couldn't see the scratches until the next morning) and pretty much blamed it on us as we came back demanding to have them fixed. In addition, they charged $500 for a cd changer which works through rf, rather than the head unit. I hate that nissan dealer and many other dealers with a passion. I'm sorry for the confusion, I'm on your side.

 

Damn Melteye... sorry to hear about all the bad luck.

Hope everything else is OK in your life!

Later,
G

 

Oh, my bad. I actually had a feeling after I posted, and thought about removing my post. It's just that anytime I hear anything about siding with a dealer, I do a double take.

 

I think Nissan dealerships are really hit and miss as far as service goes.



As for tranny issues, you guys have nothing

Honda automatic tranny's are dropping like flies. I would never buy another Honda automatic. Nissan auto's seem very sturdy and robust in comparison.

 

LOL!! Maybe this was with the car full of people....?

 

The thing that amazes me and ****es me off the most is the fact that no service center I know here in my area in NYC allows you to call and make an appointment.

In this modern day and the amount of years they *COUGH* STAR NISSAN *COUGH* have been doing this and I can't call and schedule an appointment?????

Their service dept opens at 7:00 am (supposedly) and people go there from 6:00am to stand in front of the door because of their first come first serve no appointment BS.

THIS IS SO *** BACKWARDS words can't begin to explain how stupid this is!!!

Service Center people here on the board please express to your service department heads how simple a thing this is to do.

If its just a fact of being too cheap to buy a computer system to do the appointments, pen and paper works.

vented maxima owner, serenity now
SHIFT_woosh

 

it really is a hit and miss, but with most owners usually having bad experiences with dealers. As for me, the first time I went to my dealer I waited almost 4 hours for an oil change. I sent in a complain to nissan, filled out a review/rate form that the dealer sent me, and the next time I went back they were nicer and quick on their feet.... no problems since. Although... they always drive my car for about 10 or so miles at every service I do there.. Prolly testing about the cai for me or something..

 

Or full of defects

 

"Screw Nissan!!!"
How are you proposing to do this???

 

Has anyone ever called 1 800 NISSAN1 when you have had problems with a dealer? I have owned 5 nissans in the last ten years. I currently own 4. I have dealt with several dealers in the S.F. area and one in Fla. I have to say honestly across the board really none of them have lived up to my expectation. The auto's have definitely lived up to the expectation of my wife and I though. I have called the 1 800 on more than one occasion. Everytime they handled their business. Maybe one day they will get it and get the dealers into shape. One thing is for certain, once you call that number the dealer will straighten up and fly right. Take it from me.

 

Man u dont even know half of the **** he's had to put up with. His car has given him soooo many problems its not even funny. Oviously he got a lemon but melteye im sure that there is a law passes sayin something about if a car has to be taken to the dealer more the like 6-8 times in a yr its considered a lemon and the dealer would give a new car in place of the car u have. Why dont u look into that, amybe for once ur luck with Nissan will change.

 

He didn't tell you he had a hitch put on...

 

I just ignore the problems, and everything seems fine.
But still, this being my 3rd Maxima, I had 95 SE, 2000 SE and now this 2002 SE. Same old problems that were on 2000 SE are on this new car. Maxima is not a bad car, it just has too many things that go wrong, like bad rotors, clutch, etc, etc... I would expect that a car that is priced new 30K would have much better build quality.

 

Yeah I know what u mean, the brakes I got resurfaced in the rear when they warped a long time ago. The stupid wind noise thing i got taken care of, but I cant stand the damn nissan dealer either. When i got my car back from the wind noise and brake fix I found out they curbed one of my wheels but not til I got back to work so they didnt replace it The small things can get anoying though like the window button rattling when its quit, that get on my nerves plus mines an auto so thats enough said about that. I cant really think of anything else though. Melteye on the other had isnt talkin about the small BS we have hes had major problems with his.

 

I usually take mine to the nearby dealership - Heritage Nissan. Last Tuesday I got the 15K mi service, tire rotation/balance, oil change, and sunroof wind deflector change and from the time I gave them my key to when I left was about 45 minutes..not too shabby. Usually they're pretty good about getting stuff done quickly. They did leave some grease on the hood this time but usually they're pretty good about that too .

They've got that "customers first" award nissan gives to dealerships.. i dunno what that means exactly but they're better than a couple of the other dealerships i've been to. Now, I didn't and wouldnt buy a car from them since they're a small-town, no competition, I-can-charge-u-anything dealership but their service is pretty damn good.

One thing.. I did call them the day before and setup an appointment before bringing it in. I don't know how much that helps but I usually do that to get my car in as fast as possible.

 

Ya know, your right, I don't know half the problems he's had, but in my defense, it just boggles my mind that he's doing 0-60 in 9.5+ sec's. I also don't know his driving habits, and whether he was on top of his normal maintenence routines or not. Depending on how long he owned the car will play a part in the whole lemon law ordeal. Plus, did he make an effort to see multiple dealerships about problems with his car, if other dealers had gave him the cold shoulder, or did he just assume that Nissan all together screws people.

Now don't get me wrong Nissan's service is definetly not rated like Lexus's or BMW's, but if he did make notes of how he was treated and how his situation was handled, with regards to fixing his car, I would say he definetly has a good chance to file for the lemon law.

My take is that documentation goes a long way.

 

Nissan service department are well known for their lacksydaysical, (yeah, i made that up myself) attitudes towards their "cusomter service". Like most of us here, I too had my fair share of dealer horror stories. However, the one thing, and truly one thing, keeping me with Nissan is the VQ. That's why my next VQ will be in a G35 Sedan 6sp. Ahh, reportedly much better service at Infiniti....pc.

 

Have you tried a different Nissan dealership? Sounds like your current Nissan dealership has a very bad service department.

 

My point is simply this. I agree there will be Nissan vehicles which have issues. In owning five of them I have seen quite a few problems. Give the corporation a chance. I could list several things they have done for me when having problems with either a car or the dealership. Think about it, what do you have to lose. It is a toll free call. If you just pick up the phone and tell them what is happening I am positive you will get results. In every instance I have had to call the results have been positive. As an example in one case with my 93 Pathfinder at 76,000 miles, well past warranty, they paid for more than half of what it took to repair the Path, because I called to complain because this was such a common problem (cracked exhaust manifold). Calling them is the absolutey least thing you could do. They are unaware unless you tell them. No one on this forum can make a dealer respond to your needs. They can.

 

My point is simply this. I agree there will be Nissan vehicles which have issues. In owning five of them I have seen quite a few problems. Give the corporation a chance. I could list several things they have done for me when having problems with either a car or the dealership. Think about it, what do you have to lose. It is a toll free call. If you just pick up the phone and tell them what is happening I am positive you will get results. In every instance I have had to call the results have been positive. As an example in one case with my 93 Pathfinder at 76,000 miles, well past warranty, they paid for more than half of what it took to repair the Path, because I called to complain because this was such a common problem (cracked exhaust manifold). Calling them is the absolutey least thing you could do. They are unaware unless you tell them. No one in this forum can make a dealer respond to your needs. They can.

 

Oh btw I wasnt trying to be an A$$ and tellin u to go look into it, I was refering to melteye maybe if I said i was refering to him it would have cleared up any confusion. Anyway I dont know his driving habbits nor how he has serviced his car but still even if it was beaten the crap out of it shouldnt post 9.5+ to 60 which is BS. I still say he trys the lemon law thing. I personally would. We could only wish that the nissan dealer service was as good as BMW.

 

No sweat. Just trying to help him out. I feel his pain. I think Nissan's are a great value for the money. Unfortunately Nissan service is another thing. I am hoping this gentleman will give the Nissan corp. a chance to redeem its dignity/name and take care of his issues.

 

I take it you havent called them in the last 3 years or so? They will ask you take it to another dealer and if you don't have another dealer, they will stand behind the dealer *regardless* of what the dealer did or didnt do.

I had heard that Nissan service departments are to Nissan what doctors are to HMO's now. They also have to fight to get warranty work paid for. Its usually easier to ignore you, its not like Nissan cares. Really, I dont think they do. Everybody has to have a car, I guess they are just playing the statistics that *some* people will be willing to buy their cars.

 

Acutually I have called twice within the last three months. In both instances they took care of the problem. In one instance by (them) calling the dealer and forcing him to return money for service that the dealer claimed was not under warranty. It was under warranty. Not only did I get that money back but also the money I spent having the problem diagnosed! The serviceman asked why I called the corp. I said becuase his service was not satisfactory. He was upset but, oh well. Service will be better in the future. My service has improved each time at whichever dealer I have dealt with when at some point I found it necessary to call the corp. If a person fails to help you at the corp. ask to speak to his or her supervisor. I must admit that has never been the case, just a suggestion if you are not satisfied. BTW My friend who had an Ford said his only rout for complaint was to write a letter to the Ford corporation and on the third Friday of every month they would be considered! That was some time ago but I must say Nissan is much better than that!