Just curious to know if they use this as a source for market research and customer feedback.

I'd like to think that they're lurking around here.

 

If so.
Fix our damn cars right.
Give us all 5 speeds and paint that would last for more then a year.

 

I kinda hope that they are lurking around so that they can see how our experiences with their cars are. Hopefully one day, it will dawn upon them that their service sucks and hopefully they will do something about it. But since their service sucks, I doubt they would spend any time in this forum, except to learn what happens to their cars after they leave the dealership and link it to problems with mods, etc.

 

I don't think Nissan is really in need of our opinions.

First of all, I don't think we are the typical age group that the Maxima designers were really designing for, although that appears to have changed somewhat over the years.

No matter what, Nissan still intends the Max to be a "family" sedan...which explains it's size and features.

Green

 

Hey Guys- During the "fuel inlet protector" time, I showed my Nissan rep Maxima.org, he was very receptive & supportive of the issues on this board. Since then, I have gotten the chance to mention the board to his boss, he was also very interested in the Nissan enthusiast community on the 'net. My impression was that there really is a level of commitment by Nissan at a corporarate level to take care of the customer, I also think that people at Nissan are very aware of the "presence" of the Internet community.
Regards, David Burnette

 

i seriously wish they would put that type of effort in maken there cars betta, but i doubt it cuz if all the threads with probs we have written and i've seen no changes

 

You're wrong. They need our opinions -- we generate more interest in their products than probably any other community. (I can't think of how many people have gotten excited about Nissan/Infiniti because of me -- and I can count MANY Nissan products purchased as a result.) If they don't need people like us, who love their product as much as they do, they're really, really stupid (we know they're not.)

Also, the senior people at Nissan care. It's the front-line bozos that most people deal with who don't care. And that's got to change.

And the p!ssy-brat 'I'm entitled to everything' attitude that some people have around here could probably go, too...

 

I thought Nissan hate this forum and us with a passion...we are the one who creates all sorts of warranty work with those TSB

I bet the dealers love us to death....

 

I'd say a lot of dealers hate us and the company loves us.

 

long story.. but yes they lurk. Lets just say that I pick my words carefully here.

 

I think you got this backwards. I tend to find most workers for Nissan to care quite a bit about their customers. Yeah, you'll have some that just "does their job" and thus whatever you bug them about they view as an anoyance. But almost in every instance I have encoutered, it has always been upper management that makes all the decicions and the ones that lags behind.

The Maxima is not aimed at our age group, I think we can agree on that. The excitement that you generated for other people is because they see what you have done to your car, not because of what Nissan put out from the factory.

Nissan is happy that perhaps more people are buying their product, but I bet it's the aftermarket parts manufacturer that loves you to death

Green

 

is that Nissan dealerships are independently owned and operated. I think that Nissan corporate is somewhat interested in our opinions, but their hands are tied even if they wanted to fix the problems after the fact because they want dealers to sell their cars so that they can make money. And the dealers don't really care whether we bring in our cars with problems, because they make their money being reimbursed from Nissan. The only way to get a change done is through Nissan Corporate. They are the ones manufacturing these vehicles and engineering them. If Nissan knows the paint is bad, or if their is a fuel cut problem, etc..., then they would be the ones to redesign or recall the cars. Nissan corporate are the ones we need to bi*ch and scream at. The dealer is not the one that builds the cars. But what we also have to remember is, one of the very large reasons we bought these cars is that they are for the most part very reliable vehicles that we can make very fast and exciting to drive.
Don't get me wrong, I am as mad as the rest of you about my paint, the squeaks and rattles, misc problems, and I have already written two letters detailing this to Nissan(I hope you all have done the same). Nissan will only know of these problems if we right directly to them to inform them. We all can't talk on this site and vent about our cars if we don't pursue Nissan to get it taken care of. Nore can we only highlight the negative, I think we should also include some compliments(which we do because we are all members of an enthusiasts site) about the good parts of the car(motor, 5 spd trany, whatever else you think they did well on).
Thanks for reading. Have a great day!

 

I am just looking for a company that will back up their product. Thats all. I don't want to go in to have warranty work done and be grilled to the nth degree. I have NO mods on my car and in fact it now just sits in the parking lot currently because of gas prices and I am absolutely paranoid about getting another chip that I am afraid to drive the car.

I have yet to have a positive experience at any of their service bays, I have been to 3 currently. I have filled out their "opinion" forms and received no feedback from any of the dealerships. I am never treated as an intelligent person and have been even riduculed at one shop as "internet boy" {verbatim} because I had to argue about missing parts on my car and they wanted to know how I got my information. They did get the parts and install but it took a fight on my part to have it done. This should have been done without a single question from them. The parts where missing. Plain and simple.

To me this is poor service. Cars are complex machines and are subject to problems. If you offer a warranty, then you should honor it with the least amount of hassals. If you make it difficult to have my car serviced for problems such as hoods rattling at highway speeds, fan motors that sound like they are blowing plastic pieces around in the ducts and poor paint then your warranty is truely not a warranty.

I have receieved excuses, acusations and all around inconsideration by service writers who have every reason in the book why the problems in my car are my fault. I have never been hostile with a writer but when I am told "thats what happens when you drive your car on the highway" for receiving many chips in my hood, its hard not to have mean and nasty thoughts. Are you telling me that your car is not designed to handle the rigors of highway driving? I am not talking about driving down construction roads or behind gravel trucks. Just plain ordinary to and from work highway driving.

I would guess that if Nissan would step up how their customers are treated at the counter level, I.E. service writers and such, then I believe there would be more faith in their products, and less bitterness and harsh words spoken by their customers. Money is not earned by just the sale of the car. Repeat business and great customer service will bring a customer back for many trips. At least I will.

But if this trend of poor customer service continues, I will have to find other manufacturers that are interested in maintaining me as a customer.

I am 27 years old and may not fit the "profile" of a Maxima owner, but the fact is I own one and should at least have a fairly problem free car. I run a help desk supporting industrial software and have a fairly good idea how customer service should operate. If I were to treat my customers as I have heard on this board and have personally experienced then I would loose them left and right.

I just hope Nissan will take a proactive approach and solve some of these issue instead of playing blind. I love my car, but it does have some small problems which one time at a shop that cares will send me on my way happy. Just have not been able to find that shop. Hope that Nissan will help before I loose all faith.

Sorry so long guys.

 

Hey Colonel, I certainly do agree with your points. But remember, cars are going to depreciate in value and appearence over time. I do think we have a few legite compliants about the quality but we can't blame Nissan for everything.
I definately agree about being hassled about warranty issues. It shouldn't happen!
You should go to planetfeedback.com and cut and paste this complaint into their letter form. I have written two letters so far with no response from Nissan yet. Keep writing to Nissan, eventually they will have to pay attention to what we are saying.

 

Allright then, all you Nissan spies lurking out there show yourselves we got complaints and questions!!...

 

I understand that cars depreciate in value (not really worried about it) and appearance (really worried about). My car is only 3 month old and has more chips than anticipated. I have 3M film and stuff to protect but can't cover the whole hood in the film.

I too have written to planetfeedback twice and received no response. It's the lack of response, which can be interpreted as a lack of caring by Nissan, that is one of my biggest complaints.

Companies should be granted opportunities to try and correct issues with their product. With cars I can understand more issues will crop up than say my computer. And I have no problem giving the car to them to fix, but it just does not happen. Nissan is not responding. Its this lack of consideration and care that is forcing the discontent of it owner/customers.

 

<~~ Them

<~~ Us

\
<~~ Smooglie

 

dealers love us b/c they charge nissan for warranty works, they have nothing to lose.....this will push Nissan to make better cars with less problems here and there.

 

Wrong, my friend is a Nissan tech down in CA(i wont' mention the name) he told me Nissan gives them sh**t about warranty works and often times will not pay for warranty works if the work performed is "unnecessary" as we all have experienced through our dealers in various states, as long as it's not safely related, they are reluctant to fix it!!!

Tim

 

I concur.....especially when it comes to mods.....

 

dude... Nissan doesn't make mods for their cars... most no manufacturer does... maybe a special co company or development team like TRD(toyoda racing development for all you non car fans)

 

oh...and by the way... Nissan doesn't have a racing development team...but i think they should! NRD!!! WOO HOO!

 

I know....but some dealers give you trouble for having mods....I have heard of a lot of honda dealers that don't even care about what mods people have on their cars. They do the warranty work regardless. Getting Nissan to service your modded car is tough at times.

 

it says in the FAQ that nissan pays warranty work....

if not, why so many dealers bother to sell nissan cars while they have to take care problems under warranty with their own money.

 

Pick your words carefully? Why? It's Nissan, not Stalin.

 

Yeah, why does nissan care so much about mods on their cars anyways? I my brother used to have a honda when i was younger and he had tons of mods on it and honda didn't care one bit.

 

I always pick my words carefully. I would not put it past Nissan to use your comments here against you. They have also been quite ligitious on the web (not as bad a ford tho). By the way, you have an I30 and a good dealer, you really dont know our pain.

 

Use your words against you? Anyway... you don't have to worry about litigation as long as what you say is true.

 

Dude, I know your pain. Ask others who know the **** I've gone thru with my dealer. Infiniti has been WONDERFUL to me, but up until very recently my dealer was a real problem. All good now, though.

 

I had a horrible rattle on my 2K1 SE and found a thread here about brake kits missing parts from Nissan, sure enough went to dealer (Totowa, NJ) service manager thought it was a joke until the car was put on a lift and sure enough there was brake parts missing causing my rattle. Been there probably three times since and everytime I see him he always asks if I need a job. Also told me we was emailing regional service manager url for this site.

 

I made up a word... "ligitious" I like it. Calling Webster in the morning.. I think it *should* be a word.

 

LIGITIOUS?

What does it mean?

Aren't you worried people might confuse your new word with the commonly used word, "LITIGIOUS" ?

 

I have two more thoughts.

1. Nissan should work harder to cultivate the "enthusiast" community -- and this would certainly involve educating their dealers that people who mod their Nissans are not necessarily the enemy. They take something great and make it greater. They generate more excitement for the brand and more sales result.

2. Nissan should pay more attention to customer feedback. With the Infiniti line, they chase me down to find out what I think each time I get service. There's a message on my voicemail right now from an Infiniti rep who wants to know how my visit went yesterday (All it was was inspection sticker!!) .. they are much more serious about it. Nissan should do more of this with their Nissan badge as well.

 

we arent in the demographic. I think you are about 2 years older than I if memory serves... and we still arent even close to being in the 40+ bracket. The dealers swear that they arent seeing that many problems with transmissions and such... and we have a TON of maximas here. I mean alot for this size market (central AR is ~1/2 mil). Still, the vast majority are as vocal as I or aren't noticing the problems.

Ok, if I have to give 'ligitious' a meaning, it would be 'legitimate litigation' a sniglet is born.

 

I guess what it comes down to is they love me and really kiss my butt, so I'm happy.

 

Last week, I called Nissan NA to complain about the fact that no one had followed up on my file re: the missing fuel line splash guard as they said they would do. The woman I spoke to was very apologetic and said that I would be getting a $100.00 voucher toward future Nissan service. Cool.

Also, in the course of our discussion, I told here about maxima.org and that I was not alone in the missing part, PLUS the fact that there are a whole lot of customer's of theirs that love their cars, but feel somewhat put off by Nissans seemingly indifferent attitude toward their client base. I went on to tell her about the different problems we're experiencing (including the paint) and that we'd love it if a Nissan representative would cruise the board and use it as a feedback conduit.

So, I get a message on my VM yesterday from the same woman who let me know that she has passed along the information about maxima.org to the "appropriate" person and that they are very interested in taking a look because, after all, they do care about all their customers. Is this just a line to placate me? Probably, but it's a shimmer of hope.

If they didn't know we existed before, they do now.

Here's to hoping someone from Nissan NA becomes a regular helpful resource on this board!

Cheers!