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Nissan Customer Service Blows

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Old May 15, 2005 | 07:57 AM
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Nissan Customer Service Blows

Well, I have officially had it with Nissan. My '02 has 37K miles on it. I drive 100 miles a day. I noticed that near some of the "hundreds" of chips on my roof and hood the paint is starting to bubble. Hah, rust on a new car... Nissan gave me the official "out of warranty" B.S. even though had I called ten days sooner it would have been under warranty. NISSAN, you suck!

Last Nissan I am ever buying. Even thinking about selling it.
Old May 15, 2005 | 08:08 AM
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I TOTALLY agree.

Between my *******, LYING, stealer and NNA -- I will not buy another Nissan and have to suffer their worthless warranty procedures.

My 3/36 is up next month - and I was actually contemplating buying an extended warranty since my car has been pretty good so far.

However, I thought about this, and realized that an extended warranty will be no better than the orginal since all i EVER get from Nissan is, 1)It's not covered under the warranty, 2) that's normal wear and tear 3) can't reproduce the problem.

An extended warranty for a Nissan is totally worthless, since they won't even honor the original warranties.

The extra money for Lexus, Infiniti, and Acura are starting to look viable.

Too bad -- I like my car....buh-bye Nissan.

gr
Old May 21, 2005 | 05:38 AM
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What's worse is that I really wanted to buy a G35 sometime in the distant future. However, I am stubborn and have too much pride. Looks like I will be buying some mid-life-crisis dude's used WRX when he realizes he is too old to be in it. Besides, the resale of that car should depreciate dramatically over time as they are pretty ugly.
Old May 21, 2005 | 06:00 AM
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Originally Posted by cmr72
What's worse is that I really wanted to buy a G35 sometime in the distant future. However, I am stubborn and have too much pride. Looks like I will be buying some mid-life-crisis dude's used WRX when he realizes he is too old to be in it. Besides, the resale of that car should depreciate dramatically over time as they are pretty ugly.

....HEY!
That's MY midlife crisis car you're talking about there....!!!

gr
Old May 21, 2005 | 06:13 AM
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Originally Posted by ghostrider17
I TOTALLY agree.

However, I thought about this, and realized that an extended warranty will be no better than the orginal since all i EVER get from Nissan is, 1)It's not covered under the warranty, 2) that's normal wear and tear 3) can't reproduce the problem.
An extended warranty for a Nissan is totally worthless, since they won't even honor the original warranties.
The extra money for Lexus, Infiniti, and Acura are starting to look viable.
Here you go. This is the whole truth and nothing but the truth. Nissan SUCKs and we love their cars. I will never ever buy a NIssan car in my life. I'm moving towards Lexus next time..even though I Love the G35... but who cares. Let's send letters to Nissan Japan and see what they say about it. My brother sent a letter once to Nissan Japan and his problem was solved......my .02
Old May 21, 2005 | 11:10 AM
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So what else is new This is going to be my last Nissan as well. I've been treated better at Pontiac and Dodge svc depts!
Old May 21, 2005 | 12:11 PM
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Originally Posted by Lontar1
Here you go. This is the whole truth and nothing but the truth. Nissan SUCKs and we love their cars. I will never ever buy a NIssan car in my life. I'm moving towards Lexus next time..even though I Love the G35... but who cares. Let's send letters to Nissan Japan and see what they say about it. My brother sent a letter once to Nissan Japan and his problem was solved......my .02
i heard infiniti service was actually quite good....but as for nissan service, i totally agree....i have the 100K extended warranty, and i JUST went over my factory 36k warranty (i have 37K now) When i was getting my bose fixed, they said that it wasn't covered under my 100K bumper-to-bumper, but it was under my 36K one...so needless to say, if it ever happens again, i either have to buy an AM system, or just suffer with it
but just because the service sucks, it's not enough to persuade me to not go the nissan/infiniti route again.. (especially if it's infiniti )
Old May 21, 2005 | 12:24 PM
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You know I thought I was the only one that felt this way about the customer service that Nissan provides to customers who shell out hard earned money to buy their cars. Personally speaking I definitely wont buy another Nissan for multiple reasons. Instead I would perfer to buy another brand or I might even consider Infiniti even though they are a division of Nissan. For instance look at what people are paying for a Maxima nowadays. If they are gonna spend that kind of money, an Infiniti G35 is not too far out of their reach in terms of $$. If not like choosing between a base model Sentra and a G35 which is a major difference in price. In fact in some cases they might be spending about the same amount depending on options etc between a Max and the G35. Bottom line is the money is worth spending elsewhere than at a Nissan dealearship.
Old May 21, 2005 | 01:21 PM
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Originally Posted by Redstone
You know I thought I was the only one that felt this way about the customer service that Nissan provides to customers who shell out hard earned money to buy their cars. Personally speaking I definitely wont buy another Nissan for multiple reasons. Instead I would perfer to buy another brand or I might even consider Infiniti even though they are a division of Nissan. For instance look at what people are paying for a Maxima nowadays. If they are gonna spend that kind of money, an Infiniti G35 is not too far out of their reach in terms of $$. If not like choosing between a base model Sentra and a G35 which is a major difference in price. In fact in some cases they might be spending about the same amount depending on options etc between a Max and the G35. Bottom line is the money is worth spending elsewhere than at a Nissan dealearship.
What about insurance, ********? Dont you know the G35 is classified as a sportscar and not a family sedan? For a 20 something that means a big difference in ownership costs over time. Stop making stupid ignorant statements, look at the whole picture...insurance premiums for someone in their late teens-early 20's could prohibit them from driving a sports car like a G35C or a Z. For those who this does not apply, perhaps youve overlooked the fact the G35 has 2 less doors, that matters to most car buyers as well. You're bottom line has no basis in reality because the G and the maxima are in 2 different catagories...and most G's are very well equipped and push $40,000. Most maximas are $30,000, and most get a deal on them. $10,000 on a 5 yr loan at 6% is going to cost you roughly $200 a month more on the loan + the added insurance costs. You dont know what you are talking about.
Old May 21, 2005 | 01:25 PM
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Originally Posted by 04BlackMaxx
What about insurance, ********? Dont you know the G35 is classified as a sportscar and not a family sedan? For a 20 something that means a big difference in ownership costs over time. Stop making stupid ignorant statements, look at the whole picture...insurance premiums for someone in their late teens-early 20's could prohibit them from driving a sports car like a G35C or a Z. For those who this does not apply, perhaps youve overlooked the fact the G35 has 2 less doors, that matters to most car buyers as well. You're bottom line has no basis in reality because the G and the maxima are in 2 different catagories...and most G's are very well equipped and push $40,000. Most maximas are $30,000, and most get a deal on them. $10,000 on a 5 yr loan at 6% is going to cost you roughly $200 a month more on the loan + the added insurance costs. You dont know what you are talking about.
not to start anything here, but i think he may have been referring to the G35 sedan....just cuz we say G35, it doesn't necessarily always mean 'G35C'....that being said, i'm sure that the insurance would still be greater than the maxima, but to some people, the service, and quality of car mean more than the money they spend on it (especially if it's around the same price as a 'lesser' car)....
Old May 21, 2005 | 01:40 PM
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Either way though, its a wide open statement. Troll the lots of Infiniti and Nissan and look at the 6th gen's and G's...Atleast where I live, you cant touch a G35 sedan for less than 35 grand...you can easilly get a maxima for 25-30 grand brand new. Talking down dealers at nissan is easier as well...and, of course, the insurance is the bigger, farther reaching difference. The Infiniti Coupe turns out costing way more, and so does the sedan, to a lesser degree. The cars look 100% different as well, people need to stop assuming 6th gen owners wish they owned a G35 sedan, it comes down to personal taste more than anything in most cases.
Old May 21, 2005 | 01:47 PM
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Originally Posted by 04BlackMaxx
Either way though, its a wide open statement. Troll the lots of Infiniti and Nissan and look at the 6th gen's and G's...Atleast where I live, you cant touch a G35 sedan for less than 35 grand...you can easilly get a maxima for 25-30 grand brand new. Talking down dealers at nissan is easier as well...and, of course, the insurance is the bigger, farther reaching difference. The Infiniti Coupe turns out costing way more, and so does the sedan, to a lesser degree. The cars look 100% different as well, people need to stop assuming 6th gen owners wish they owned a G35 sedan, it comes down to personal taste more than anything in most cases.
i beg to differ...my mom was looking at buying a G35x (AWD) and there were 3 x's for 30995 and they all had the same options (leather, bose, climate control, sunroof, etc.) ... now just the regular G35's sell for a lot less, so i'm sure you could get a decent G35 sedan for about the same price as a decent (yet not fully loaded) maxima
Old May 21, 2005 | 01:55 PM
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Originally Posted by 04BlackMaxx
What about insurance, ********? Dont you know the G35 is classified as a sportscar and not a family sedan? For a 20 something that means a big difference in ownership costs over time. Stop making stupid ignorant statements, look at the whole picture...insurance premiums for someone in their late teens-early 20's could prohibit them from driving a sports car like a G35C or a Z. For those who this does not apply, perhaps youve overlooked the fact the G35 has 2 less doors, that matters to most car buyers as well. You're bottom line has no basis in reality because the G and the maxima are in 2 different catagories...and most G's are very well equipped and push $40,000. Most maximas are $30,000, and most get a deal on them. $10,000 on a 5 yr loan at 6% is going to cost you roughly $200 a month more on the loan + the added insurance costs. You dont know what you are talking about.


I dont know where you are going with this, but if It was'nt clear let me make it clear I was making a comparison between the Maxima and the G35 Sedan. NOT the sports Coupe. The sports coupe is a whole different story. I AM NOT THAT STUPID. If you did'nt know there was G35 Sedan then you might want to take a drive over to the Infiniti dealer and look at it and look at the price and draw you own conclusions before you come in here talking nonsense.

As as for insurance costs that varies from state to state as we all already know. And no matter what state you live in, if you are an inexperienced driver your insurance is gonna be very very costly beacuse you are classified as an inexperienced operator ( for example 17 or 18 yr olds). Frankly speaking most people look into things like insurance costs before they purchase a vehicle since sometimes insurance payments can be as high as your monthly payments. This is a direct result of the costs depending a number of different factors like, age, your Step number (or point number in some states) ,type of car, cost of car, zip code etc. I think we all get the picture.
Old May 21, 2005 | 02:06 PM
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Originally Posted by maxilvr06
i beg to differ...my mom was looking at buying a G35x (AWD) and there were 3 x's for 30995 and they all had the same options (leather, bose, climate control, sunroof, etc.) ... now just the regular G35's sell for a lot less, so i'm sure you could get a decent G35 sedan for about the same price as a decent (yet not fully loaded) maxima
That price sounds about right. And like you said you can buy a G35 Sedan for a little less than that, with less features of course. But getting back to THE ORIGINAL THREAD we are looking at the overall picture, the warranty, the service, the customer service and all that you can factor into this whole equation. The bottom line is if you are gonna spend the money then try to get the most out of it. Of course if you want to buy a Maxima regardless then it's your money and you have to right to spend it however you want to.
Old May 21, 2005 | 02:11 PM
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ive never had an issue with nissan before. actually they agreed, after some debate to repaint my entire car at no cost minus the ae bodykit. the paint had flaking under the clearcoat and NNA covered it. i guess the experience really has to do with your local dealer and the owner of mine happens to be a family friend. i have never had an issue getting anything covered warranty including items that i really felt like i was responsible. i have had a good experience and look forward to more in the future.
Old May 21, 2005 | 02:13 PM
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Originally Posted by sloppymax
ive never had an issue with nissan before. actually they agreed, after some debate to repaint my entire car at no cost minus the ae bodykit. the paint had flaking under the clearcoat and NNA covered it. i guess the experience really has to do with your local dealer and the owner of mine happens to be a family friend. i have never had an issue getting anything covered warranty including items that i really felt like i was responsible. i have had a good experience and look forward to more in the future.
i agree that it has to do with the dealer, but the fact is that having a good nissan dealer around you is very rare...the dealer i USED to go to was horrible....they stiffed me every chance they got, but the new dealer that i drive 50 miles to is actually not half bad...i mean they're still not awesome, but they're NOTHING like what that other dealer was....
Old May 21, 2005 | 03:19 PM
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Originally Posted by 04BlackMaxx
Either way though, its a wide open statement. Troll the lots of Infiniti and Nissan and look at the 6th gen's and G's...Atleast where I live, you cant touch a G35 sedan for less than 35 grand...you can easilly get a maxima for 25-30 grand brand new. Talking down dealers at nissan is easier as well...and, of course, the insurance is the bigger, farther reaching difference. The Infiniti Coupe turns out costing way more, and so does the sedan, to a lesser degree. The cars look 100% different as well, people need to stop assuming 6th gen owners wish they owned a G35 sedan, it comes down to personal taste more than anything in most cases.
you're good at making yourself look stupid

so why did my friend recently purchase a brand new g35 sedan with some options for 29k plus fees and tax?
Old May 21, 2005 | 03:57 PM
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Originally Posted by ighettoboyi
you're good at making yourself look stupid

so why did my friend recently purchase a brand new g35 sedan with some options for 29k plus fees and tax?

Hmm, funny infiniti G35's are $31k with no option package, $35,000 with the premium pkg. Dont try to insult me, you really are a ghetto boy
Atleast wherre im from, they are all ordered with premium packages on the lot, at nissan you have bare bone maximas for 27k to choose from. My point was there is a money difference.

Im citing infiniti.com, you're citing 'your friend'. If you read what I said you would notice I was talking about the coupe anyway, and the sedan is more of a choice in that its a completely different looking car.
Old May 21, 2005 | 04:56 PM
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Originally Posted by 04BlackMaxx
Hmm, funny infiniti G35's are $31k with no option package, $35,000 with the premium pkg. Dont try to insult me, you really are a ghetto boy
Atleast wherre im from, they are all ordered with premium packages on the lot, at nissan you have bare bone maximas for 27k to choose from. My point was there is a money difference.

Im citing infiniti.com, you're citing 'your friend'. If you read what I said you would notice I was talking about the coupe anyway, and the sedan is more of a choice in that its a completely different looking car.
ok, even I know that you can talk the dealers down a bit from MSRP, but ususally they are listed below it anyways....therefore, the point is (sticking to the original argument about 'i can get a G35 for about the same price as a maxima') that you can, in fact, get a G35 for about the same price as a maxima, even if 'infiniti.com' says otherwise...and even completely loaded 2k2 maximas cost $32,240 MSRP when they were new...therefore, i call total bs on what you said earlier about maxes being anywhere from 26-30K...because, according to 'nissanusa.com' a fully loaded max will run you about 37K, and i highly doubt (unless it is an end-of-year sale) that you can get a fully loaded max for 30k...
Old May 21, 2005 | 05:16 PM
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my sister's boss just bought a g35 sedan for $32,000. So ighettoboyi's statement is true on the g35 sedan. I bought my maxima for $28,000. The same day I purchased my ride, I test drove a 3.5 Altima with NO leather or NAV stickered at $29,500. At the same time I saw a few totally loaded maxima (5.5 gens) for $35,000. I never go by the website pricing...I go by reality pricing. Here in CA, there are far more g35 sedans than maximas, i guess that explains it.
Old May 21, 2005 | 05:18 PM
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The one and only thing I ever took from my breif and interesting career as a Nissan Sales Rep was.. "Customers are willing to spend a little more money if they like you. If they don't like you, you could give them the best deal ever, and they'd walk out, drive another 100miles and pay sticker for the same car." Service is the key, and I've heard from a few sources that Nissan C. Service is tearing down future profit because A. They're not willing to "help" people. B) Their attitide is, they don't have too.

Get it together Nissan, or submit to companies with better customer service that stand behind their cars and the people that buy them.
Old May 21, 2005 | 05:27 PM
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Originally Posted by maxilvr06
ok, even I know that you can talk the dealers down a bit from MSRP, but ususally they are listed below it anyways....therefore, the point is (sticking to the original argument about 'i can get a G35 for about the same price as a maxima') that you can, in fact, get a G35 for about the same price as a maxima, even if 'infiniti.com' says otherwise...and even completely loaded 2k2 maximas cost $32,240 MSRP when they were new...therefore, i call total bs on what you said earlier about maxes being anywhere from 26-30K...because, according to 'nissanusa.com' a fully loaded max will run you about 37K, and i highly doubt (unless it is an end-of-year sale) that you can get a fully loaded max for 30k...

A fully loaded SE you can get between 30/32K. The one, and only 37+K Max I ever saw had rear captains seats, a retractable sun-shade and a few other luxury options. At the same time, I personally sold a fully loaded SL, that MSRP'd for 36K for 32,500 before tax. Which was maybe a little bellow invoice. The lesson in that is, if the dealer is willing to push the unit out the door, they'll sell it at cost.

Infiniti doesn't normally work like that...Most people that go for the Infiniti are willing to pay in the ball park of sticker. Most that go in there trying to beat up a Infiniti sales rep and leave with a good deal most always end up leaving in the same car the came in.
Old May 21, 2005 | 06:22 PM
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Originally Posted by 04BlackMaxx
Hmm, funny infiniti G35's are $31k with no option package, $35,000 with the premium pkg. Dont try to insult me, you really are a ghetto boy
Atleast wherre im from, they are all ordered with premium packages on the lot, at nissan you have bare bone maximas for 27k to choose from. My point was there is a money difference.

Im citing infiniti.com, you're citing 'your friend'. If you read what I said you would notice I was talking about the coupe anyway, and the sedan is more of a choice in that its a completely different looking car.
what's your point? if my eyes weren't playing tricks on me i think you still said "you can't touch a g35 for less than 35" and i just told you otherwise. also, sticker price on most maxima's i've seen at the dealer are in the 26~28k range, giving you some room to negotiate still. heck, i got mine brand new for 22 out the door, must i go on? and why are you still comparing a max to a g35c? that's apples and oranges buster. i'm not out trying to get anyone, i just have a tendency to point out stupid statements people make. who cares if i'm ghetto, i'm obviously more intelligent and logical than you.

"even if you in a benz you still a n!gga" hahahahaha

from the sounds of it, you're just trying to justify your purchase. you know as well as the rest of the orgers that 4th and 5th genners tend to not give full love to 6th gens. i'm not saying i'm one of them, but please, just get over it. if you're happy you're happy, let others tell you you wasted your money.
Old May 21, 2005 | 07:22 PM
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I'll just throw in my irrelevant 2 cents and say that I've always been treated well by my local dealers, and never had a problem getting warranty work done, even with all my mods......

I would suggest you try a different dealer. Dealers are all independent businesses, and some treat their customers differently from others.
Old May 21, 2005 | 07:29 PM
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All this thread goes to show is the TOTAL disregard for any and all rules in this forum. Granted you may be right, but we have had the EXACT SAME THREAD 3 years ago


Im really serious about these repeat threads...i guess 2 week bans are just not making our point. Please dont make us take more drastic measures.

should anyone have ANY policy questions...please refer to the stickies. I know it sounds like a broken record, but the answers are there. Now, if you cant find the answer...feel free to PM me and I will gladly point you in the right direction
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