Bose System.....Warranty or TSB?
10-10-2005, 09:34 AM
#1
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Bose System.....Warranty or TSB?
I have a Gold Preferred Extended Warranty, and need to get the bose replaced for a 3rd time. Stealership told me it would not be covered under warranty. Is this a service issue that would be covered under a TSB or some sort of recall?
10-10-2005, 09:43 AM
#2
Originally Posted by Deckdout2
I have a Gold Preferred Extended Warranty, and need to get the bose replaced for a 3rd time. Stealership told me it would not be covered under warranty. Is this a service issue that would be covered under a TSB or some sort of recall?
Here it is for the Bose, btw: http://maxima.theowensfamily.com/tsb/NTB03-017.pdf
As far as I know, if its not covered under the extended warranty, and if not a recall, then ya gotta fork over the cash.
10-10-2005, 09:54 AM
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Thanks for the info Joel. I'm starting to get fed up with this thing. I can usually just smack the side of my console to get it to cut back on, but I'm getting really tired of doing that. I'm going to present this printout to the dealership and see if they'll replace it again. Thank you again!
10-10-2005, 09:56 AM
#4
Originally Posted by Deckdout2
Thanks for the info Joel. I'm starting to get fed up with this thing. I can usually just smack the side of my console to get it to cut back on, but I'm getting really tired of doing that. I'm going to present this printout to the dealership and see if they'll replace it again. Thank you again!
10-10-2005, 09:59 AM
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Originally Posted by sloppymax
i am going up there soon to get an alignment, maybe we can gang up on them.
10-10-2005, 10:16 AM
#6
Originally Posted by Deckdout2
lol....that'd be nice, I feel we need to do something to get these guys to cooperate. i took her in last week for my SES light, and asked about the VTC and Cam timing and everything. They are saying that everything checks out 100%. I'm not sure how much of that I believe, probably going to get a second opinion from Nisstech. When are you going up there?
10-10-2005, 10:25 AM
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Originally Posted by sloppymax
is the light staying on now? i am going sometime this week before friday, in the morning i hope.
10-10-2005, 10:50 AM
#9
Originally Posted by Deckdout2
Thanks for the info Joel. I'm starting to get fed up with this thing. I can usually just smack the side of my console to get it to cut back on, but I'm getting really tired of doing that. I'm going to present this printout to the dealership and see if they'll replace it again. Thank you again!
10-10-2005, 11:34 AM
#10
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Originally Posted by Puppetmaster
No problem Paramy... lemme know how it goes and what ya did. Mine is on the verge of being dumped too.
Once again, you've been a huge help........Preciate It.
10-10-2005, 11:36 AM
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Originally Posted by cutter
My Bose is cutting out also. It will be at like 19 or so and then all of a sudden it will get really loud and then go back down. I think I might just get a new headunit.
That actually might just be your SVC setting. It increases the volume by measuring your speed, road conditions, and noise I believe. Your setting might be on "High". You can change it by going via the Audio button, and you can turn this feature off if you'd like.
This might or might not be your case, but try it out and see.
you puked some nasty sheit......what'd you do drink yager bombs all night?
10-10-2005, 12:22 PM
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Originally Posted by Blu←
$133 worth 
don't know if I told you what my bill was or not.
don't know if I told you what my bill was or not.
no you didn't, that's awesome! including tip?you still need another 65.00 to catch up to me.....tomorrow night on you?
10-10-2005, 12:24 PM
#16
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Originally Posted by cutter
My Bose is cutting out also. It will be at like 19 or so and then all of a sudden it will get really loud and then go back down. I think I might just get a new headunit.
10-10-2005, 12:33 PM
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Originally Posted by Mass_Media
Change it to low and you won't notice it. I haven't had any problems with my bose yet *knock on wood*
10-10-2005, 12:33 PM
#18
Originally Posted by Deckdout2
no you didn't, that's awesome! including tip?you still need another 65.00 to catch up to me.....tomorrow night on you?
10-10-2005, 09:16 PM
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Originally Posted by MaxgtrBlue
has anyone actually tried taking the bose apart and just finding that loose connection. Does anyone know what the exact problem in the unit is. Im thinking about taking it apart.?
10-11-2005, 04:53 AM
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Originally Posted by MaxgtrBlue
if you or anyone could find that thread i would be happy.... Thanks
10-11-2005, 07:15 AM
#25
This is going to be a bit long,...but I recently checked into this with my local Nissan dealer and this is what happened.
I purchased my maxima on Sept. 11 2004 pre-owned (under 36k miles), but opted to get the extended warrenty. I had the Bose HU replaced shortly after I bought the car with no problems (didnt have to pay anything) since it was still under the "bumper to bumper" factory warrenty. Well, after 11.5 months and 20k miles later, it started to do the same thing as before; i.e. speakers went out on left side while playing CDs only. I called my local Nissan Dealer and told them what was going wrong with the HU and that I wanted it to be replaced under warrenty. They said that since it was after the 12month/12k miles that the part was not under warrenty anymore. I said "Understood, but I have the Gold Plus extended warrenty. Doesnt that cover it?" He said it depends when I got the car, because the warrenty has not always covered the Bose HU. He said that the Gold Plus warrenty does not cover the HU, but Nissan recently (March '04) changed their policy stating that they now do cover it. I said cool...since I didnt purchase til 09. 04 I should be covered. He said true, however, the way they did my warrenty, it technically wasnt going to work. I was confused. I learned that the Gold Plus warrenty that I purchased was actually an extension of the origionally owners warrenty. Soooo, instead of my warrenty date starting on 09.11, the date I puchased, it started the date the origional owner purchased the car. I said thats bull...then why did I pay full price for the warrenty when actually I shouldve been pro-rated a discounted price since Im really just getting the "remainder" of the warrenty up to 100k. I told them I have a point since the origional owner and me both paid full price for the warrenty at one time. They technically sold one warrenty and charged two people for it. I was mad since the origional date of warrenty purchase was 10.19.03 or something,....definately before the "revised warrenty date" of March '04. I *****ed and griped until they finally gave in and ordered me another HU. They said that I would have to pay the $50 deductible though which was fine with me. However, its been about a month since they "ordered" it and Im getting a bit pissed. If they dont give me a call soon telling me that its in, Im gonna make someone have a bad day. So...I appoligize for the long post, but I though my info would be helpful. Best of luck with everyone with this problem. Oh yeah, I told them that this is seems to be a frequent problem among maxima owners and that theres a TSB out there for it and he laughed stating that TSBs mean nothing. He said a TSB doesnt mean that they have to fix it, it just means that it is recognized as a frequent problem. Whatever the hell that means....Good luck to the many with this problem. If I had more money and didnt mind getted screwed I wouldve just said forget about it and went with an aftermarket HU, but I thought it was necessary that Nissan definately NOT get away with this BS.
Mike
I purchased my maxima on Sept. 11 2004 pre-owned (under 36k miles), but opted to get the extended warrenty. I had the Bose HU replaced shortly after I bought the car with no problems (didnt have to pay anything) since it was still under the "bumper to bumper" factory warrenty. Well, after 11.5 months and 20k miles later, it started to do the same thing as before; i.e. speakers went out on left side while playing CDs only. I called my local Nissan Dealer and told them what was going wrong with the HU and that I wanted it to be replaced under warrenty. They said that since it was after the 12month/12k miles that the part was not under warrenty anymore. I said "Understood, but I have the Gold Plus extended warrenty. Doesnt that cover it?" He said it depends when I got the car, because the warrenty has not always covered the Bose HU. He said that the Gold Plus warrenty does not cover the HU, but Nissan recently (March '04) changed their policy stating that they now do cover it. I said cool...since I didnt purchase til 09. 04 I should be covered. He said true, however, the way they did my warrenty, it technically wasnt going to work. I was confused. I learned that the Gold Plus warrenty that I purchased was actually an extension of the origionally owners warrenty. Soooo, instead of my warrenty date starting on 09.11, the date I puchased, it started the date the origional owner purchased the car. I said thats bull...then why did I pay full price for the warrenty when actually I shouldve been pro-rated a discounted price since Im really just getting the "remainder" of the warrenty up to 100k. I told them I have a point since the origional owner and me both paid full price for the warrenty at one time. They technically sold one warrenty and charged two people for it. I was mad since the origional date of warrenty purchase was 10.19.03 or something,....definately before the "revised warrenty date" of March '04. I *****ed and griped until they finally gave in and ordered me another HU. They said that I would have to pay the $50 deductible though which was fine with me. However, its been about a month since they "ordered" it and Im getting a bit pissed. If they dont give me a call soon telling me that its in, Im gonna make someone have a bad day. So...I appoligize for the long post, but I though my info would be helpful. Best of luck with everyone with this problem. Oh yeah, I told them that this is seems to be a frequent problem among maxima owners and that theres a TSB out there for it and he laughed stating that TSBs mean nothing. He said a TSB doesnt mean that they have to fix it, it just means that it is recognized as a frequent problem. Whatever the hell that means....Good luck to the many with this problem. If I had more money and didnt mind getted screwed I wouldve just said forget about it and went with an aftermarket HU, but I thought it was necessary that Nissan definately NOT get away with this BS.
Mike
10-11-2005, 09:00 AM
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Sounds pretty much like my situation Mike, and I'm definately not going to stop until I get a new one. **** man, I waited 4 months after they ordered my last one til it came in. Apparently, the azzhole that was suppose to order it didn't, so 2 months later of calling in and checking on it, I got fed up also and walked in there to find out that it was never ordered. I'll be all up in their face this time. I'm bringing my TSB and Gold Preferred Warr. information as ammo. If that doesn't work, I'll just use my trusty temper.
10-11-2005, 09:25 AM
#28
Originally Posted by Blu←
maybe I need to head up with you. They have never turned down any warranty work just stay away from that retard Jay Rapawhatever he is a tool.
10-11-2005, 09:29 AM
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Originally Posted by Blu←
maybe I need to head up with you. They have never turned down any warranty work just stay away from that retard Jay Rapawhatever he is a tool.
Originally Posted by sloppymax
Rappaport. i dont know if hes still there but if he is then follow blu's advice and stay clear. he truly is a moron.
10-11-2005, 01:11 PM
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WTF you POS Nissan!!!
So I go to the dealership, guy tells me same bs about it not being covered and the TSB is just to make them aware of the issue, but it's not a recall so they don't have to cover it. I said ok give me the number to Nissan and I'll call them. So I do, and I call them right in front of him. They tell me ALL my audio components are cover under my extended warranty. He goes to his Warranty Specialist Hoe and comes back and they said Nissan gave me false information, and they won't cover it...........
Long story short, I escalated the issue with Nissan and waiting on a specialist at HQ to call me back. I don't care if it is a radio, I'm pissed and I've had sheity service from day one. I'm not letting this one down. Retards!!
Just venting.....and FYI....
For Lousy Service Please Visit East Charlotte Nissan, & Please Remember To Bring KY-Jelly!
So I go to the dealership, guy tells me same bs about it not being covered and the TSB is just to make them aware of the issue, but it's not a recall so they don't have to cover it. I said ok give me the number to Nissan and I'll call them. So I do, and I call them right in front of him. They tell me ALL my audio components are cover under my extended warranty. He goes to his Warranty Specialist Hoe and comes back and they said Nissan gave me false information, and they won't cover it...........
Long story short, I escalated the issue with Nissan and waiting on a specialist at HQ to call me back. I don't care if it is a radio, I'm pissed and I've had sheity service from day one. I'm not letting this one down. Retards!!
Just venting.....and FYI....
For Lousy Service Please Visit East Charlotte Nissan, & Please Remember To Bring KY-Jelly!
10-11-2005, 01:18 PM
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Originally Posted by Blu←
I guess me and Haydn only have good luck with them...Who did you deal with?
10-14-2005, 08:56 AM
#34
"Sounds pretty much like my situation Mike, and I'm definately not going to stop until I get a new one. **** man, I waited 4 months after they ordered my last one til it came in. Apparently, the azzhole that was suppose to order it didn't, so 2 months later of calling in and checking on it, I got fed up also and walked in there to find out that it was never ordered. I'll be all up in their face this time. I'm bringing my TSB and Gold Preferred Warr. information as ammo. If that doesn't work, I'll just use my trusty temper. "
Update:
So I just got off the phone with the parts department at Action Nissan and asked them about the Bose HU they were supposed to order for me 6 weeks ago. Well....they never cease to amaze me. They tell me that it was received 5 weeks ago but they didnt have a contact number to reach me at so they just sent it back....I said "WTH....I havent changed my number and Ive received calls from you all before!!" I bet those idiots never ordered it. Anyways, they said that they would order a new HU and would call me when it came it. I better get a call soon or they are going to get one hell of a negative comment card from me. Anyhow, I thought Id update everyone concerned with this issue.
Mike
Update:
So I just got off the phone with the parts department at Action Nissan and asked them about the Bose HU they were supposed to order for me 6 weeks ago. Well....they never cease to amaze me. They tell me that it was received 5 weeks ago but they didnt have a contact number to reach me at so they just sent it back....I said "WTH....I havent changed my number and Ive received calls from you all before!!" I bet those idiots never ordered it. Anyways, they said that they would order a new HU and would call me when it came it. I better get a call soon or they are going to get one hell of a negative comment card from me. Anyhow, I thought Id update everyone concerned with this issue.
Mike
10-14-2005, 09:14 AM
#35
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Originally Posted by Mizike
Update:
So I just got off the phone with the parts department at Action Nissan and asked them about the Bose HU they were supposed to order for me 6 weeks ago. Well....they never cease to amaze me. They tell me that it was received 5 weeks ago but they didnt have a contact number to reach me at so they just sent it back....I said "WTH....I havent changed my number and Ive received calls from you all before!!" I bet those idiots never ordered it. Anyways, they said that they would order a new HU and would call me when it came it. I better get a call soon or they are going to get one hell of a negative comment card from me. Anyhow, I thought Id update everyone concerned with this issue.
Mike
So I just got off the phone with the parts department at Action Nissan and asked them about the Bose HU they were supposed to order for me 6 weeks ago. Well....they never cease to amaze me. They tell me that it was received 5 weeks ago but they didnt have a contact number to reach me at so they just sent it back....I said "WTH....I havent changed my number and Ive received calls from you all before!!" I bet those idiots never ordered it. Anyways, they said that they would order a new HU and would call me when it came it. I better get a call soon or they are going to get one hell of a negative comment card from me. Anyhow, I thought Id update everyone concerned with this issue.
Mike
Dude from Nissan Motors still hasn't called me back.
Anyrate, good luck with your hu.
10-14-2005, 09:37 AM
#36
Originally Posted by Deckdout2
Thanks for the info Joel. I'm starting to get fed up with this thing. I can usually just smack the side of my console to get it to cut back on, but I'm getting really tired of doing that. I'm going to present this printout to the dealership and see if they'll replace it again. Thank you again!
10-14-2005, 09:59 AM
#37
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Originally Posted by MaximaPolak
Did you try taking it appart and looking for a short? Or maybe ground the ground wire that comes from the radio better.
10-14-2005, 10:12 AM
#38
Originally Posted by Deckdout2
I've have yet to do that. There was a thread somewhere where someone took the face off and found that the (looks like cpu ide cable but smaller) wires that is mounted from the face to the unit itself was the culprit. If I recall, the connection point there was bad, not sure if it was a short or the wire itself. I don't think there was a fix to this though. I'm going to check the ground again, but it's definately in the hu. If I smack the side of my console pretty hard the speakers will come back on.
Damn... I didn't think it'd be this hard. Can't seem to find any good key words to search for. Any ideas?
10-14-2005, 10:17 AM
#39
Oh yeah, but I did find this:
From: http://forums.maxima.org/showthread.php?t=126484
Hopefully that helps some....
Originally Posted by ABS
Thanks for the info! I did take the door apart and I can confirm you statements that the tweeter wiring branches off behind the dash at a large connector. Upon further testing and carefull inspection of the system, I have concluded that the problem I am experiencing exists in the pre-amp for the CD player in the head unit. As it turns out, both the tweeter and woofer continue to generate sound, but at a reduced level and with a lot of distortion. I previously thought the tweeter had zero output, but I was wrong. When this situation occurs, changing tracks on the CD does not resolve the problem. However, switching CD's or switching to the radio does. After switching CD's, the problem will recur. I have never seen the problem while listening to the radio. I will be going back to the dealer to try and get a new head unit.
Hopefully that helps some....
