Hi guys- Quite a bad day for me & my family today, after a hard day's work, Southpoint Nissan decided it was no longer in need of my services. I was "down-sized", due to "economic" reasons, after our department had a record month. As most of you who have done business with me know, I try hard to serve my customers needs, no matter what it takes. Anyway, I did not want to just parade sour grapes, I wanted to thank all of you for the business and loyalty you have shown me in the past, if I do land in a Nissan environment, you can be sure that serving the Nissan enthusiast community will be at the top of my list!

Regards, David Burnette

P.S.- If anyone needs to contact me, the e-mail is:
dburnette@austin.rr.com

 

Well that's just pathetic! It's a crying shame that someone with your customer service skills and knowledge is downsized. I know I have personally dealt with you on several occasions and I looked forward to having you there for future reference. I can personally say that twice you were able to help me just by hearing my description when my local dealarship couldn't help me with 2 days research.

Yes today is a sad day and for some reason, I don't believe I will do business with southpoint again. I know that what I write in no way can make up for your loss, but at least you know that you will be missed by the people that count. I know that I as well as everyone else on this board are disheartened by southpoint's actions.

Good luck, and thank you for everything you have done for us!

 

Dave, sorry to hear about the bad news. Losing your job is never a pleasant experience but I'm a firm believer that every cloud has a silver lining and that you'll find something better at a place which appreciates its employees more.

 

nissan service?

 

Like others, you have really helped me out of so many jams. You would fax diagrams to me, 'test' things out on other cars (i.e., see if they would fit, etc.) You gave me great advice and good information about my car. You truly embodied customer service and I hope that Southpoint knows what they have lost. I also will no longer order from Southpoint. Dave, I hope you know that you were well thought of here and respected for always trying to do the right thing for us. Thank you so much for all the time on the phone, all the extra help and all the advice and comraderie that you developed. You will be missed and I wish you the best and hope that you find a place that truly appreciates your services.

Thanks,

Matt

 

Im sorry about what happened Dave. I really hope that something good will come your way. You would be a great asset to company that strives for GREAT CUSTOMER SERVICE! I dealt with you only once. I ordered a set of chrome door sills for my 2000 maxima. You made my purchase a very easy experience. GOOD LUCK TO YOU DAVE!!!!!!

 

OH NO! You mean I have to go back to courtesy again?! I hope I can get AE parts at least.... Dave really sorry to hear that, its happening everyone so don't feel alone. I hope you find a new job soon somewhere in the land of dealers.....keep in touch.

 

Ouch... real sorry to hear about that Dave. Call you up only once to order parts, but you were a great help. Sorry to hear about this and hope you get another job soon!

 

That's sad news indeed. The one "go to" guy in the industry is no more. What is South Point thinking?

I can only speak the same words of praise as others already have. Needless to say, I will certainly be missing your services. You were definitely a pleasure to work with!

 

Sorry to hear about this. You have been a great asset to us 5th gen owners. Good luck in your future endeavors.

 

sorry to hear about this. But I think you will find a better job out there with your experience and tons of positive comments from people.

 

You will be missed, Dave, and we will be the poorer without you.

Good luck in your future endeavors.

 

man that sux big time.
You were such a great help to getting me parts the very next day.
I don't want to have to go back to courtesy for parts again.
I hope you find a better Nissan Job soon.
Good luck Dave. And thanks for all your help

 

Dave, sorry to hear what happened with Southpoint. Now I'm glad that I didn't get around to ordering from them. You've been a great help and have kept me posted with my requests. God's blessings on your future.

Terrence

 

Sorry to hear the ill tidings.

I very much appreciate your eagerness to put customer service first, and wanted to thank you publicly for spending so much time with me on the phone, even when I wasn't yet going to buy anything! I had planned to stop in to chat when I got to Austin, and hope our paths will cross again. Very best and warmest wishes for a successful "landing" in your future endevours (and hopefully somewhere in Nissan-land where they will properly appreciate you!)

 

What?! I can't believe my ears! Dave, you were and still are an asset to the Maxima community by providing us with the neccessary goods and services in the most sincere way possible. I've dealt a few times with you, the CD Changer, AE sill plates, and the inquiry about the Auto-Dim mirror. I couldn't have asked for better service and that extra-mile performance. People like you come far and wide, but I'm sure that you'll take your experiences to future occupations and endeavors with pride and onto greater heights. Cheers to the future! Much Mahalo ( mahalo means thanks)!

 

Ditto...Sorry to hear about this , but I hope and I believe you will find a job somewhere else real soon. I have always heard good things about you and have been constantly been refered to. Even though I never dealt with you, thanks your help. I'm sure my fellow maxima drivers would agree.

 

Good luck with everything, Dave.. I'm sure everything will work out for the best.

 

Sorry to hear about this Dave. Coming from a Nissan Family, it's always good to see how effective Nissan is at punishing people for hard work and GREAT customer service. Well if you ever move to region 32 let me know, I'm sure my father could use a good man in his dealers. Not that I would recommend working for Nissan. Good luck in the future!!

 

Sorry to hear about it Dave.....it's a big loss for all of us in the maxima community

 

Sorry to hear about this Dave, as many others have said you ahve always gone above and beyond to assist me and others here. No more Southpoint Nissan for me either. Hopefully we can still keep in touch and good luck with your future endeavours.

 

Thanks, guys, for the support and kind words. They really mean a lot to me. The thing I enjoyed the most about maxima.org customers was getting to talk to so many cool people. On the job front, I've got two solid leads, one Nissan, one not. If I stay in the Nissan world, you can be rest assured that maxima.org members will still find me only a phone call away.

Regards, David Burnette

 

Please keep us posted. Make sure you put Maxima.org as a reference...we'll back you up.

 

Speaking selfishly, I hope you stay with Nissan. But either way, you've earned my gratitude and respect.

Break a leg, buddy!

 

Dave

This is terrible news. Let us know if you land up at another Nissan dealer. Our business will go there. Did South Point decide to cut the workers who provide the highest level of customer service??

This really sux.

Paul