Ok so I have decided to try and write Nissan about my car pinging,knocking and rattling at 2,3000 rpm. I am going to go for the Lemon law. Under warranty I have had my engine leaks repaired. My engine long block replaced. And i still have pinging. My dealer even said to me there is nothing more he can do about the knocking.

Any advise before i send in my letter..I have all the neccessary paperwork to prove the work done on my engine under warranty. plus adding the factor of trust and loyalty to Nissan from me, my family and my friends. What else should I get. I even looked up this Lemon Law attorney firm and was thinking about going through them. anyways let me know your opinions.

 

Yes. Google 'lemon law" and check your state and federal laws before you have an attorney start his or her hourly meter.

 

honestly on a 4-5 year old car trying to get lemon lawed.. good freaking luck. You gotta have a really strong case and everything better be on the mark. get video's of how your car is acting and get videos of how other cars are.

 

THIS SHOULD NOT BE CONSIDERED LEGAL ADVICE. IT IS UP TO THE READER TO DECIDE WHAT HE OR WISHES TO DO! OK!

I used to be a Parts and Service Zone Manager for Ford Motor Co. I handled customer concerns that were beyond the dealer’s capacity to resolve that included lemon law cases. There is more than one route to take to resolve the matter. Three come to mind:

THE FACTORY
If the dealership can't resolve the matter have them get their parts and service and or dealer operations manager from the factory involved. See what the factory (NISSAN) has to say.

DISPUTE SETTLEMENT RESOLUTION
There is usually some sort of dispute resolution process that is available or even in some cases required before you become eligible for the statutes outlined in lemon law. For this process and lemon law your documentation should be very thorough. It should outline how many times the vehicle was in for the same repair. How long it has been out of service for the repairs. Any out of pocket expenses incurred. Specifically what was done to the car. It should also indicate who you have spoken to. How many times you've spoken to them. What was the subject of the conversation and what was the outcome of the conversation. The dispute process varies by state and is usually handled by a third party. I believe this is outlined in your owners manual.

LEMON LAW
If you really want to go the route of lemon law talk to a non lemon law attorney. Why? Number one a lemon law attorney wants to go the lemon law route and you'll have to pay him for those services. Two, a non-lemon law attorney is more likely to explain all of your options more thoroughly not just lemon law. "Lemon Law" varies from state to state so you should familiarize yourself with the requirements of your state. If you're vehicle is no longer under warranty for the subject problem you may not be eligible for any of these avenues of resolution.

I hope this was helpful

 

Remember just because my car is 4-5 years old doesnt mean my problems did not occur while under warranty.

All my work done on the car for the rattling was done under warranty including the long engine block change and other fixes..

thanks for the info on the lemon law lawyers. hmm I still think i have strong case


so A) should i send my own letter and evidence to nissan consumer affairs

or B) Hire a lawyer pending if the fees are not to outrageous.

 

i would go option A first and then based on what they tell you regarding the situation then you contact a lawyer if its needed.

Just my $.02

 

I would have the service manager of whatever dealership you're working with contact his factory rep (parts and service zone manager or dealer operations manager) so that you can meet with this person to see what the factory is going to do. In my eleven years with Ford (I've also worked a little bit with the Nissan people in Chicago and California), all of them working with dealers, the factory is the one with the final say as to whether or not further action is going to be taken not the dealership. And if your vehicle is replaced or repaired it is the factory that is going to pay for it not the dealership. If and or when they say no is when you should consult an attorney. One of the first things an attorney is going to ask is whether or not you've had any contact with the factory.

I think it is wise to send a letter but it is more effective to send a letter to one of the regional vice presidents who head up the regions. Here's a list:
Fred Adcock — Regional Vice President, Mid-Atlantic Region, Nissan North America
Kent Brawner — Regional Vice President, Southwest Region, Nissan North America
Al Castignetti — Regional Vice President, Northeast Region — Nissan North America
Pat Doody — Regional Vice President, Southeast Region, Nissan North America
Thomas E. Lynch— Regional Vice President, Northwest Region, Nissan North America
John Spoon — Regional Vice President, South Central Region, Nissan North America

In regards to consumer affairs, my very first job at Ford was to review letters sent to consumer affairs. Most of the time a form letter was sent to the customer with no further assistance. It is the exception when one of those letters first of all gets to the right person and secondly receives the appropriate attention. In any case if the letter does get to the right person it will be the parts and service zone manager and or the dealer operations manager from the factory.

 

how the heck do i contact any of them..

where do i find addresses help!!!

 

The best place to start is here:

Nissan Motor Corp. in USA
333 Commerce Street
Nashville, TN 37201
(615) 725-1000

The above is the new North American HQ for Nissan as of July last year.

Nissan North America
18600 South Figueroa Street
Gardena, CA 90248
(310) 532-3111

This used to be the North American HQ for Nissan before they moved to Nashville last July. Call one of the numbers and first confirm the names and positions for the respective VPs and request the mailing address for Kent Brawner — Regional Vice President, Southwest Region, Nissan North America or Thomas E. Lynch— Regional Vice President, Northwest Region, Nissan North America whichever one is appropriate (I chose these two because it looks like you're in California)or try both if you don't know.

This is how I've reached the appropriate people to talk to at Nissan. You can also look up the biographies of these guys on Nissans Corporate website under corporate biographies.

 

yeah i brought my car to nissan for an exhaust leak, less then a month and less then 1,000 miles on it, it has an exhaust leak. basically they sold it to me, i brought it back and they were reluctant to replace it. After harassing them about it they repaired it ( patch up job ) and split the costs with me.
all in all, if they give you b/s... keep hounding them till you get it your way

 

I've lemoned a Maxima before. I honestly don't know what the rules are in regards to the age of the car, but I do know that in my state you had to have the car serviced at least 4 times for the same issue before it would be considered. My advice to you is to document the exact dates & times of each service & each issue. Keep track of who you talked to at each dealership & who you talked to with Nissan Consumer Affairs (or whatever they're called).

If Nissan wont assist you, all you need is a lawyer to write a standard letter to Nissan stating that you have grounds for a lemon lawsuit. Usually they respond as soon as they get a letter like that. I know in my state, all of the lawyer fees HAD to be covered by Nissan. Good Luck!

 

the lemon law or warranty doesnt cover the exhaust is what they told me. it doesnt really phase me i just didnt wanna spend money on a whole new oem exhaust system when i coulda got a cattman cat-back for the same price. dummy guy said whole new one is 600 and change.. people tryna get the most money they can outta you man.
smooth approach with the lawyer tho bro, is n e thing else goes wrong with my car i will be sure to use that method.

 

OK thanks for all the advice..

I decided first

1) Spend personal letter with all COPIED records of work done to all heads of Nissan..About 5 letters are going to be spent

2) If that doesnt do it then I will have some lawyer friends send a letter for me to try it out

3) If that doesnt work then LEMON law lawyer here I come, yes all their fees are covered by Nissan olnly I have to pay a contingency fee about 500-1000..hey if i can get 20,000 back from Nissan 1000 in fees is nothing.

Wish me luck

 

BTW, a good lawyer should be able to tell you up-front whether you've got a solid lemon law case or not. If they say they can do it, chances are you won't need to worry about the contingency fees. Good Luck!

 

^^well said^^
good luck

 

Yeah, they "split the costs" with me over a premature rusting/perf issue. It's great how they act like they're doing you favors when they should be covering it 100%.

 

haha right??? they get these cars and hope nothing goes wrong within the period of coverage time, then they tell you its not covered when it should so you can drive over the mileage thats the cut off part. slick *****'s