Shell Won't Sell Gas at More Than 500 Stations
Sulfur Content Could Cause Fuel Gauges to Fail
By ALAN SAYRE, AP

NEW ORLEANS (May 28) - Just before the heavy-driving Memorial Day weekend, more than 500 Shell and Texaco stations in the South have stopped selling gasoline because of high sulfur levels that can ruin vehicle fuel gauges and make an empty tank appear full.

The damage done by the bad gasoline could cause some drivers to run out of gas unexpectedly. Also, car owners may have to replace their fuel gauges - a repair job that can easily cost $400 to $600.

The tainted gasoline originated at the Motiva Enterprises refinery in Norco, La., according to Shell Oil Co. Motiva is the refining arm of Shell in the East and South. Motiva supplied the gasoline to both Shell and Texaco.

The refinery said it is investigating how the high sulfur levels occurred. Sulfur is naturally present in crude oil; some of it is supposed to be removed during refining.

As of Friday, 119 Shell and Texaco stations were closed in the New Orleans area, and 400 were not selling fuel in Florida, said Shell spokeswoman Helen Bow.

The problem occurred at an especially bad time for gasoline stations, which had been expecting brisk sales, at high prices, ahead of the holiday weekend.

''The pumps have been off since Wednesday,'' said Sri Guntaka, a cashier at a Shell station in New Orleans. ''We've lost a lot of customers, hundreds of them. It's very bad.''

Gas tanks have a float ball that rises and falls with the fuel level. An electrical system reads the float ball's level and transmits the information to the dashboard fuel gauge. The system uses silver electrical contacts, which can be quickly corroded by sulfur.

The problem came to light this week after drivers began complaining about inaccurate fuel gauge readings.

Besides the New Orleans area, problem fuel turned up in shipments to Miami, Tampa, Sarasota and Fort Lauderdale, Shell said.

Shell is replacing the gasoline at its stations. But Bow did not have an estimate of when all the stations would be pumping again.

Don Redman, a spokesman for Louisiana AAA, said that before the shutdown was announced, he fielded several calls from the auto club's members complaining that their gas readings were way off.

''People have been looking at their odometers because of the high prices and saying, 'Hey, wait a minute,''' Redman said.

Shell said it had received 1,800 queries and 825 claims from people who said their fuel gauges had been affected.

Mark Hebert, who lives in Luling, said he filled up at a Shell station on Monday, and 200 miles of driving later, the gauge on his 2002 Impala still read full.

''I just know it has to be between a quarter and a half full at this point,'' said Hebert, who submitted a claim to Shell and planned to take his car in next week for a replacement gauge.

Guy Valvis, owner of an auto repair shop in Metairie, said he normally handles about two gauge replacements a year. ''I've fixed three or four here in the last week, and I've got two in here right now,'' he said Friday.

Valvis said the repair job entails draining the fuel and removing the gas tank.

AP-NY-05-28-04 2254EDT

 

One of my co-workers just ran into this problem. It was like a month ago though. His tank showed 1/4 and it was empty. I wonder if it's the same problem.

Thanks for the info

 

I thought it was just GM vehicles that were effected. I recall a lot of press about that a few months back. Basically GM knows their sending units are garbage when combined with that fuel, and has known for a few years. They're doing nothing about it. Just letting the parts in the bin run out till they use them up and start into new units.

CM.

 

Thanks for the heads up, maxzma! Way to keep everyone informed.

Hope Shell and Texaco have a plan on how they're going to compensate/reimburse those affected by this (for repair costs, etc...). Otherwise, I can see HUGE law suits being filed against the two companies. Be on the lookout! It might get ugly here in the coming months!!!

 

They had announced in my area newspaper that Shell had stopped the sale of Regular and Mid-grade gas and was selling Premium for the price of Regular. I filled my tank thinking I was smart. Unfortunately they since stated that Premium was also affected by the same high sulfur content and stopped the sale of it also. Bummer and I bought gas from them last week also.

Does anyone know if we should worry about this, are Nissans likely to suffer damage from using gas with a high sulfur content?

The other question would be, what is their responsiblity if our fuel gauges were damage from the use of their Fuel?

Still another...Is this another reason to raise the price of gas or what?

 

I saw it in the newspaper today. Sulfur can cause your meter to read that your tank is full when it is not and can cause $600 in damage. I have a shell car and even today got gas from them...... owell they got it under control. I'm not worried.

 

One or two tanks of that gas probably won't hurt anything. Its a reaction between the sulphur and metals in the fuel gauge sending unit that cause problems. Something like that is likely to occur over a long period of time rather than after one fill-up.