So, I've brought my car in several times for many issues (some of them have been for the same issue too). Well, the second to last time was for a rattling noise that I keep hearing (and driving me nuts...) that the tech can never find (although the service manager has heard it). They wanted to keep the car overnight, so they gave me a loaner for a day or two (worst car ever - warped rotars, severly cracked windshield, and there were even french fries and a half eaten hamburger under the seat). After putting up with all of this, they still could not find the rattle (actually any of the rattles I've mentioned to them previously). The last time I took my car to the dealer was the get a new bumper to finish the alignment fix on the glove box and change the oil.

Anyway, I got a call yesterday stating that I would be receiving a survey from Nissan asking me to rate my service experience, etc. They then told me that they appreciate it if I would rate them as "Excellent", because otherwise they don't get credit or recognized (I forget the term she used) from Nissan. Yeah, like I want to perpetuate this crap.

So I'm going to answer honestly, and also I was thinking about writing a letter to the Nissan regional manager. I was going to tell them about my experiences and let them know that I'm getting frustrated in trying to work out all of the "small" bugs in my car (rattles, misalignments, warped rotors, etc). Does anyone know how to go about finding who this might be, or can you suggest another avenue? I seem to recall someone taking a similiar approach several months ago, but I don't want to wade through that many posts.

Thanks.

 

When I bought mine, they asked me to rate the salesperson as "excellent" and I would receive a complimentary detail job whenever I was ready.

I did it - but when I did I also knew that the salesperson was gone two days after I took delivery. Not sure if he was fired or left because of moral issues he clearly had with the way they did business. Now they have a salesperson with an excellent rating who no longer works for them.

I still have to get my detail job. I know it was probably a snow job, but I'll ask anyway. If they don't give it to me, I will be writing a letter to corporate explaining my whole experience with the dealership. I'll spare all of you the gory details...

 

My dealership also asked me to mark excellant on the survey. I did, but I also wrote a long letter. Not sure if it's going to do anything but. The letter says: Even though I'm content with the service I'm unhappy with the product. I went on to list ALL the crap the Maxima has. Yes, it's true that dealership have no clue sometimes, on how to fix things that's because they are not used to fixing problems like this. To me, Nissan was a was solid car maker. Recently, the cars they are make are not good quality. They never had to fix rotors, gloveboxes and noises. These cars need to come out of the factory right the first time. The dealership are good (OK) for services like oil changes. I had many Nissan for years. I NEVER had so much stupid problems before. The cars are also not cheap.

 

I got the same request from my dealer. The survey is actually sitting on my back seat waiting to be mailed. I rated the salesperson excellent, but rated their finance department poorly. I wrote a letter as well, letting them know that one person ruined my entire perception of the dealership as a whole.

 

The reason why the dealerships are clamoring for the excellent rating score is due to a faulty rating system now being used by Nissan. Although there are I believe 5 possible choices, only the first one, excellent, is computed as satisfactory. All the other choices go into the computation as a zero. So it would be possible for you to score your dealership with straight "good" markings and the computer will kick back a final score of zero!!!

 

https://maxima.org/forums/6th-generation-maxima-2004-2008/259439-clean-k-n-filter.html

good reading here gents. few actually work in the industry.

 

ya, they didnt ask me to do that when i bought the car, but when i got my glovebox replaced because it was misaligned, they called me twice to rate them excellent on the warranty service servey.

 

I posted this in another thread as well

How long did it take to receive your survey?

 

I haven't received mine yet... we'll see.

 

There's a section on the survey itself that allows you to say whether or not they "talked to you about it" and if you were "comfortable" with the conversation. You could tell them you were offered freebies for a favorable one...

I was happy with my service and filled it out. When I went back, I casually mentioned I hooked them up with a good report and they gave me a free oil change and wash. I told them to send me another one!

 

I work for Nissan and that crap about the surveys is true, unless you mark excellent it will be read as horrible, the survey has no grey mark. It sucks because them survey can hurt the tech or service writer. Honestly working on the rattles is a pain in the ***, the new cars suck major ****. The new quests are the worst car ever they are brand new and they are falling apart. But with you maxima , a common problem i foudn was in the rear window where the window meets the seem, it rubs or something. We had two maximas that needed new glass in the rear.