Hi guys, I couldn't find any forum specifically made for talking about Nissan corporate or the dealership themselves in regards to customer service and I have a very specific question.

After having a failed attempt at getting anything rectified at my local Nissan stealership, before I go on to another one in the near future, I wanted to know if anybody knows if Nissan has any sort of like National awards program, where the top 10-15% of Nissan stealerships that performed well and had excellent customer service are awarded that recognition???

For instance, Acura has a national Precision Team Award that is given out each year to the top 15% of stealers in the country. I'm talking about something like that for the equivalent of Nissan?

If so, I was hoping someone could give me the name of the award so that I could try putting it into a search and find a Nissan stealership local to me that has the award. Typically, stealerships that win stuff like that have better customer service then the others, I have found in the past with other automakers, and I'd love to find this out so I don't have to go blind from stealer to stealer!

Thanks in advance!

 

Go to my local Nissan dealership's page. They have some kind of award posted.

http://www.fermannissan.com/

If you were 1000 miles closer, I'd recommend them and my service adviser. But anyway, the award thing may point you where you're looking.

 

The program is called owners first

 

Thanks guys so much for the information! It was exactly what I was looking for!

 

Go to nissanusa.com, go to the zip code search for local dealer and click on each one, they should have little icons that look like Nissan emblems with bows ties on them, after clicking on the dealer name, you will see what each dealer has, my local dealer has the Nissan Owner First Award of Excellence, and GTR certified

 

Yeah, my local one that treated me like crap only has internet certification, no award of excellence which I can completely understand now. Problem is, the closest Nissan dealer with the award is over 45 minutes away from me. Oy vey !

 

My GA dealer that I take my car to is 30 minutes away from apartment, it's well worth it for better service, but almost all of the dealers In GA don't have the Award of Excellence

 

As does mine!

 

Smarty - not sure where you are in NJ, but I have had GREAT service from Nissan of Manhattan on 11th Ave and 48th St. After trying 3 other dealers, and getting absolutely nowhere with Nissan corporate, I was shocked at how well I have been treated at Nissan of Manhattan. Chris is my service advisor, and he is really a class act.

 

Thanks for the suggestion but unfortunately I'm on the western side of the state and that would not be doable for me cause its over an hour from where I live. I live about 45 minutes from the Nissan dealer in west windsor which is the closest one to me with the national award. I'm also friends with the service manager at a dealer about 20 minutes away so I'll probably check him out sometime this month about my issues.

 

Smarty666,
Ive had the same issue with my local dealership. Ive phoned Nissan Corp to complain about this issue the other day. Im waiting on their response on this issue concerning the bad struts on my 2010 Maxima which the dealer hasnt fixed after two visits. You might want to let Corporate know whats going on with their local dealers and their crappy service

 

I'll probably write a nice little letter telling them about the lousy customer service at my local dealer and how they don't represent Nissan well at all, but going over it with corporate isn't going to do much. All you can really do is write a letter so they can document and file it at a complaint. I've been told time and time again by NCAs that because the stealerships are independently owned there is really nothing Nissan can do about it unless they get a **** load of complaints and problems. They've told me in the past your better to write a letter to the stealership owner because they are the only ones who can really make a change at their stealerships and not Nissan. It works that way for any automotive company.

I've had very little success in the past with NCAs with recalls, bulletins, and getting issues addressed on my car because there really is nothing they can do on their end about it. They either give you over to a regional rep who knows less about the cars then we do or tell you, you have to go back to the stealerships to get the issue address. Its terribly customer service to run it that way but that is how Nissan does it!

 

I actually had an issue with them and started emailing them about the crappy floor mats. It took awhile but one day at my bakery i got a call and it was customer service calling to tell me that as a 1 time good will gesture the would replace the floor mats. The lady gave me the normal speech that they are not covered under warranty blah blah blah. I told her that my 2003 Grand Caravan does not have holes in the original floor mats. Mine have a huge hole in them and started peeling about and finally the wore through. I have a 2009 Premium and I have it just over a year.

I do agree that Nissan has the worst customer service ever!!

 

Yeah, Nissan has always had **** poor customer service...pretty much feels like once you buy it your on your own, I've always just accepted that as reality and did all my own work and luckily have not needed them to perform any big deal work as my Nissans have been pretty reliable outside of the small stuff.

My Mazdaspeed 6 I had recently on the other hand was a different story as it needed some TSB's addressed (at least Mazda admits it has items that need to be fixed for the most part) and Mazda readily took it in, gave me a free loaner car, and called me with updates...they are a great dealer and I would go back to them right away if I felt like making car payments again..LOL!!

 

I was hoping someone could help me. I've been to two local Nissan stealers in my area and have gotten crappy treatment from both, even one where I'm friends with the service manager. Instead of going around blind from Nissan stealer to Nissan stealer, I was hoping if there is anyone in this area that knows of a really good Nissan service department in NJ or Eastern PA, that does not give you the "this is a normal characteristic for a vehicle like this" or "the Maxima is a sports sedan and is design to be rough and make noises" or "other Maxima's do this so you have to live with it" and actually takes the time to listen and get to the bottom of a warranty problem?

 

Its a friggin Nissan...what kind of customer service did u expect?

 

it's sure to be good service

 

Do you really think he is asking for a lot? I don't know how much your car was stickered at or if you even bought a new car but these cars can be stickered at up to $41k and some change. My point is that when you buy a new car at prices like that, to want no vibration or other small things that should never come with a NEW car anyway isn't asking to much. Nissan or Bently no brandnew car should have these small issues. Since the car is so new it falls under warranty work and that is somthing a lot of dealerships don't want to be bothered with. I don't think it's asking too much. I could understand if he bought a used car but not with a new one.
Even if I went to wall-mart and bought a new schwinn, to get it home and find that the tire has a lump in it I am gonna bring it back and ask for it to be fixed. "It's a freakin schwinn what kind of customer service do I expect?" I expect customer service that will fix a problem on somthing brand new that never should have been that way in the first place.

 

Don't waste your time with customer service. Take your car to the dealer of choice and have them look at an issue you have. Customer service will only repeat to you what the service department told you. Trust me this is from experience. Oh and as I type I'm at the third.

 

A lot for 38k f$%king dollars man! If not, then Nissan shouldn't be selling vehicles that are the same price as luxury division vehicles were you get much nicer facilities and better customer service treatment. When your paying $35k plus for a Nissan vehicle, you should be getting loaner vehicles, excellent care/respect, and the same treatment that a Acura, Infiniti, Lexus, BMW, etc who pay those kinds of figures for their vehicles. If not, then don't be charging what you are for the Maxima, Murano, etc in their mid to upper trim levels.

 

Oh your absolutely right man, I had that happen to me too. I was asking about Nissan stealers specifically, I'm not wasting my time with Nissan Customer service on this b/c they are just going to give me the run around and repeat the stealer comments just like you said.

 

I did get some good news from this third place and it sounds promising. It really ashame like you said that we get low end service for top end dollars. The only difference is we can lease better than the top models out there. I wonder how the so called economy car owners get treated when they have a problem?

 

I'm not sure I want to know the answer to that question. The profit margin is so thin on many econoboxes that paying a mechanic to simply raise the hood probably costs more than the dealer made on the car.

 

Have you seen the new Hyudai(intentional) commercial? People are happy with their cars. Since I never gave much thought to the price of the vehicle when looking to lease it, I never had any expectations on how the service should have been. I leased at a dual brand dealer and had no issues with how they treated me with my previous vehicle a Jeep. No having found this wonderful place and leasing two I have a new high bar of expectations and its not being met. I could have also leased two Hyudai and would have gotten the same level of service for the half the price is all I'm saying.

 

Everyone's experience differs. I had so-so to poor help from many dozens of Big Three dealers between 1949 and 1978. Beginning in 1978, I had mixed results with about half a dozen Datsun/Nissan dealers around the Atlanta area. Then 14 years ago, I settled on Nissan South, which is the 'umbrella' name The owner uses to cover both his 'Nissan of Union City' and 'Nissan of Morrow' lots. The folks there know me very well, and always make sure I am taken care of in royal style.

As to Hyundai, my son would kill me if I even drove near a Hyundai lot, because he bought a Hyundai Excel back in the late 1980s, when money was very tight for him. And that Excel spent more time in the shop than on the road. He hated that car, and hated the lack of service the dealers were giving him. He had both a tow service and a local mechanic on 'quick-dial' the whole time he drove that pile of junk.

Having said that, Hyundai has made a very strong comeback, and along with Ford, has probably improved more in reliability, image and sales than any other brand out there. I lived in South Korea for 13 months, have several very good Korean friends, and loved the people I met while living there. I actually look for Korean products sometimes while shopping. I would have no trouble recommending Hyundai to anyone (unless I thought there was the possibility my son would find out).

 

Don't get me wrong, I like the direction and styling of the new Sonata and the focus on which Hyundai is taking, which as a result is really beginning to make a name for themselves, but that commercial is all staged sales PR stuff that any manufacturer would do to try and promote/sell their products. I mean c-mon, one of the guys who test drove a Hyundai product said something along the lines of, "I can't believe I spent my money on a Mercedes". I mean are we to believe that someone driving a Hyundai Sonata or Tuscon is going to be thinking or saying that. Someone shopping at MB is not going to be cross shopping one of their models with a Sonata , Tuscon, Elantra, etc. Maybe with a Genesis, but I don't recall seeing anyone in that Hyundai commercial test driving a Genesis or Equus. Of course not, its ridiculous. Hyundai trying to compare themselves to MB with those vehicles is laughable.

All those people were paid to say all that PR nonsense.

 

My experience:

I had some problems with my dealership and when I called Nissan customer service, they did NOT do shiiiit, they f..... SUCK *****!

They said that's between you and the dealership, Now that's some seroius Bull ****, they are authorized dealers.a as far as I am concerned, and if a customer has a problem with the dealership, they call them.... They have to take care of the customer _ that's why its f......Ng called "customer service" !!!

They suck. And the dealership I bought the car from suck even more, once they get you r money, they do not give a ****!

Fairfax Nissan in va sucks, do NOT buy a car from them...
They are liars. I will post a detailed thread when its the right time.

 

My experience:

I had some problems with my dealership and when I called Nissan customer service, they did NOT do shiiiit, they f..... SUCK *****!

They said that's between you and the dealership, Now that's some seroius Bull ****, they are authorized dealers.a as far as I am concerned, and if a customer has a problem with the dealership, they call them.... They have to take care of the customer _ that's why its f......Ng called "customer service" !!!

They suck. And the dealership I bought the car from suck even more, once they get you r money, they do not give a ****!

Fairfax Nissan in va sucks, do NOT buy a car from them...
They are liars. I will post detailed thread when is the right time.