shook187

iTrader: (5)

I recently purchased a 2010 CPO with 45000 miles on it. Upon driving it for 2 weeks I discover a clicking sound on the left side suspension which is well documented in this forum. The dealer try re-grease the,what they call the axle bearing (or whatever they call it) to no avail they finally admitted that it could be the ball joint so the whole control arm needed to be replaced. They quoted me $419.00 to do the job with an alignment, They even refused to split the cost with me which was part of a limited warranty for the first 1000 miles which my car was still under.

Well anyway the question I have is, is this job a straightforward job any mechanic could do? I'm thinking of getting my own part and going to a mom-and-pop mechanic to do this job but I absolutely don't want them to hack my car up in the process.

I'm also considering just living with the sounds for a few months since I do have plans on dropping her and doing some other mods down the line and just replace both control arms then

Shipwreck

When does the clicking noise happen?

Ghozt

you have just as much, if not a better chance, of having your car hacked up by Nissan's techs who generally (in my experience) end up being kids fresh out of high school who know just about nothing about cars.

MaximaDrvr

iTrader: (1)

how is that not covered under warranty?

shook187

iTrader: (5)

I have no clue all I know is I will never buy a used car in the state of New Hampshire again. They gave me some story about it not being a safety issue and if it becomes a worst issue than it really is besides the clicking sound they'll replace it, Of course they didn't put it in writing.

shook187

iTrader: (5)

It happens when I back into a parking space in Reverse or make a turn from a dead stop.

Richard66

A limited warranty implies that portions of your car are covered if in need of repair. There are naturally some exclusions to to every limited warranty. Find out from the sale person who sold you the car what exactly is covered with your warranty, and what is not. Sometimes the back half of a dealership has no clue what the front half is selling.

nerv81

Is it possibly the brake caliper clicking?

shook187

iTrader: (5)

They took the calipers apart and put it back together.

1996blackmax

iTrader: (2)

I would take it up with the general manager of the dealership. I've done this in the past & have had positive results. I would check your warranty. It's either covered or not. If it is, you should not have to go through this BS. If it isn't, a good dealership will work with you as you just bought your car from them.

zoemayne

iTrader: (4)

you got a car 2 weeks ago even if the car was not under warranty i know plenty of people who get even mom-and pop car sellers to repair such finds. take it to the dealer and get them to fix it dont waste ur time diy'ing this... you just got the car dont be weak to them speak to different higher ups escalate it.... maybe you have some friend/family you can take w you to strong arm them?

dr_2010SV

If I recall correctly when reading my warranty manual a while back this is part of the drivetrain and should be covered as such.

shook187

iTrader: (5)

Well thanks for the replies guys. I went ahead and emailed the general manager with a friendly email. Let's see where this takes me. I will most definitely pursue this more.

so could we actually verify that a ball joint that makes sound is part of the certified pre-owned warranty? If that's the case I can always take it to a different Nissan dealer

Jig9798

What dealership did you go to? .... so i know to stay away

ghost722

Your dealer should fix this, but it wouldn't be under CPO. CPO just extends the powertrain which is basically just your engine considering that the warranty on the cvts were extended to 10 years.

shook187

iTrader: (5)

Team Nissan in Manchester New Hampshire

dr_2010SV

Look at page five in the 2010 Nissan Warranty Information book.
This is 60month/60K coverage.
Take a copy in and throw on the service managers desk.
Or better yet just take your car to another dealer that doesn't have their head buried in a dark place.

DRIVETRAIN
Drive shafts, final drive housing and all internal parts,
propeller shafts, universal joints, bearings, seals and
gaskets.


https://www.google.com/url?sa=t&rct=...6FQ5TMyJ87OnfA

shook187

iTrader: (5)

The definition of a universal joint is:

A universal joint is a connecting joint that allows driving power to be transmitted between two rotating shafts that are operating at an angle to each other.

Unfortunately that doesn't sound like a ball joint to me

dr_2010SV

Bro I know what a U-joint is.....you mention everything from suspension components to axle bearings, so which is it?
This is your partial quote:

"The dealer try re-grease the,what they call the axle bearing (or whatever they call it)"

I was just trying to help...I'll shut-up now.

shook187

iTrader: (5)

Well today I got a reply: (he called my Max a Murano)

"Thanks for taking the time to email me about your concern. Nissan's certified pre-owned warranty covers engine and powertrain only. Looking at the paperwork you signed with us when you purchased the Murano, you were offered and decided to decline the "wrap" portion of the warranty that provides additional, comprehensive coverage that would have covered the replacement of the control arm. To compound the issue, the part is not worn out or broken, which is what's required for any warranty to pay for a repair. As items wear, they tend to make noise but are far from failure. That makes your request more of an "elective surgery" and not a necessary one. Warranties don't pay to replace parts that are functioning as designed.

With all that said, if you'd like to spend the money on replacing the control arm, I'll cover $200 of the repair as a gesture of good faith. If that's something you're interested in, let me know and I'll help you schedule the procedure through my service department.

Thanks again for sharing your experience. I hope I was able to be of help. Have a great day."

zoemayne

iTrader: (4)

speak directly to the person that sold you the car! get them to pay 100% ..... you gotta work them