7th Generation Maxima (2009-2015) Come in and talk about the 7th generation Maxima

Quality Control Issues - Body Alignment on New '13 MAX

Old Nov 3, 2013 | 01:39 PM
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Quality Control Issues - Body Alignment on New '13 MAX

So, I'm new here - just got my first Maxima - new, 2013. Shocked - very concerned. There are certain details I certainly miss when shopping and buying a car.
  • Top of the bumper, near tail light, protruding a bit.
  • More of a gap under passenger side tail light versus drivers side.
  • Gap on the LH and RH side on the TOP HORIZONTAL of trunk seem even, not so even on the VERTICAL portion (to the left & right of emblem, to the top of bumper).
  • Wheel well lining, drivers side, rear, at the seam between the bumper and body, the felt-like material is loose. Passenger side is not loose.

I drove the car off the lot with about 10 miles on it - it's brand-spanking-new. No overspray or signs of any type of accident or repair. Shipping labels are still on the bottom of the bumper.

More interestingly, I looked at another MAX when I showed the sales manager my concerns - the felt was also loose in the left wheel-well...... and the trunk alignment was wretchedly off center.

So - knowing that it's not just my car resolves the concern of buying a car that suffered an accident at the dealership. However, makes me scratch my head when Nissan ships vehicles like this when it's their flagship sedan...

I'd really like to know if anybody has any input about this, or if they've noticed it on their cars. My dealership said they'd take care of it - however, I'm in shock given that it's a 40k car.

Thanks!
Old Nov 3, 2013 | 01:49 PM
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I remember a thread just like this about 2 months ago. The OP was shrugged off as a troll, and never posted here ever again.

You might have to post some pictures to get some credibility here.


http://forums.maxima.org/7th-generat...13-maxima.html

Last edited by shook187; Nov 3, 2013 at 02:08 PM.
Old Nov 3, 2013 | 04:26 PM
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OP was not a troll - although 0 fcks were given

As for the moldings, and things like that - I agree they could've done a better job, it's sloppy. You'll also find your mirror LEDs are full of water and the dashboard is misaligned..

Although, if you discard direct injection as your engine choice and g37 does not suffice for interior space, you're left with nothing in the 4 door sport-y-er sedan sector in the price bracket. It is what it is.
Old Nov 3, 2013 | 04:30 PM
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Disclaimer: assuming you didn't spend 40, then there definitely are options
Old Nov 3, 2013 | 05:23 PM
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I'll gladly take some pictures tomorrow. I just purchased the car - thus my lack of history in the forum. All in all I am much happier with this car than my Honda.

In another thread I did post pictures of the condensation in my driver side tail.

Neub - yes, after incentives and whatnot - the final dealer price was significantly less.

I though perhaps the wheel-well was perhaps where they mounted the lo-jack.
Old Nov 3, 2013 | 05:37 PM
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[QUOTE=jerZmax856;8871672]I'll gladly take some pictures tomorrow. I just purchased the car - thus my lack of history in the forum. All in all I am much happier with this car than my Honda.

In another thread I did post pictures of the condensation in my driver side tail.

Neub - yes, after incentives and whatnot - the final dealer price was significantly less.

I though perhaps the wheel-well was perhaps where they mounted the lo-jack.[/QUOTE

I think the condensation in the tail lights and the bumper misalignment are related. I looks like they're over tightening one of the bolts and pinching the tail light, if the factory seal is anything like the mirror LEDs then it likely doesn't take much to achieve that.

Not sure about you but, CVT makes a droning sound that I do not quite fancy but 90% 30 mph traffic commute negates any "spirited" driving, so that's not here or there either. Seems like a solid ride, good features but designers quickly ran out of steam and had to cut corners but even then nissan couldn't move these cars off the lot so they heavily incentivized them until people like you or I couldn't find anything else in the price range with those features, look at the bright side - we have this forum to whine
Old Nov 3, 2013 | 06:58 PM
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Originally Posted by jerZmax856

I'd really like to know if anybody has any input about this, or if they've noticed it on their cars. My dealership said they'd take care of it - however, I'm in shock given that it's a 40k car.

Thanks!
Take a look at my issues, build quality has slipped big time.

http://forums.maxima.org/8866781-post19.html
Old Nov 3, 2013 | 07:15 PM
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Looks like that car was used and abused...the wheel well can be aligned. There is a screw-clip combo that attaches to the lining. Your seat looks out of alignment and too close to the door. Overall looks like someone took it apart and then tried to put it back together.:.
Old Nov 3, 2013 | 08:04 PM
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Don't take this the wrong way guys, but I'm sure the dealerahips going to say why wasn't this brought up before you signed the papers. I know it's a new car, but the car should've been looked over before hand. Sounds like buyers remorse
Old Nov 3, 2013 | 08:24 PM
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I noticed this a little bit on my 13' Maxima, doesn't bug me at all though. I'm the only one that knows and its only noticeable if you really look.
Old Nov 4, 2013 | 05:59 AM
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I had a '13 Altima which the dealer bought back because of a laundry list of quality issues. As you see above, my Maxima has its issues as well. These last two cars has made me seriously consider another brand next time around unless the 8th gen shows big improvements in quality and build.
Old Nov 4, 2013 | 10:12 AM
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I would really value hearing more about this to learn more about why and how the dealer arrived at this action........

All in all, I really like the car and how it drives. I just have no understanding how multiple cars that have been delivered to different states can leave the factory looking as though they were repaired after a collision.

I'm happy to see that it's not just me, I'll just have to stay on top of these things and be thankful a loaner is provided.


Originally Posted by Maximam
I had a '13 Altima which the dealer bought back because of a laundry list of quality issues. As you see above, my Maxima has its issues as well. These last two cars has made me seriously consider another brand next time around unless the 8th gen shows big improvements in quality and build.
Old Nov 4, 2013 | 10:53 AM
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take it back to dealer asap. have them fix it or change the car.

those are ridiculous issues for a brand new car.

Originally Posted by Maximam
Take a look at my issues, build quality has slipped big time.

http://forums.maxima.org/8866781-post19.html
Old Nov 5, 2013 | 08:33 AM
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Ok, so - Maxima is back at the dealer. What's concerning is, when I showed my bumper which was out of alignment and condensation in light housings - they said "this is normal."

Common perhaps, but why would a dealer not simply handle a factory or warranty issue? Not as though it was their doing.
Old Nov 5, 2013 | 08:37 AM
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Originally Posted by jerZmax856
Ok, so - Maxima is back at the dealer. What's concerning is, when I showed my bumper which was out of alignment and condensation in light housings - they said "this is normal."

Common perhaps, but why would a dealer not simply handle a factory or warranty issue? Not as though it was their doing.
Maybe margins are so tight on some warranty repairs that they avoid agreeing to do them, in case the job overruns and they lose money? I've noticed that all dealers I've been to simply refuse to accept that many issues exist until I raise a stink.
Old Nov 5, 2013 | 10:09 AM
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Originally Posted by stodge
Maybe margins are so tight on some warranty repairs that they avoid agreeing to do them, in case the job overruns and they lose money? I've noticed that all dealers I've been to simply refuse to accept that many issues exist until I raise a stink.
Never looked at it in that light - I called Nissan consumer affairs and obtained a case # - if dealer doesn't handle this then I was instructed to obtain a quote and send to Nissan. I still have good faith - perhaps the dealer has a PR department that reads the forum and wants to show off their customer service for new vehicle purchases :-)

Photos - note gap under tail light - paint texture as well (tail on LH side sits flush on bumper)

Protruding corner of upper bumper

separated ground effect panel.
Attached Thumbnails Quality Control Issues - Body Alignment on New '13 MAX-image-1984912856.jpg   Quality Control Issues - Body Alignment on New '13 MAX-image-243552242.jpg   Quality Control Issues - Body Alignment on New '13 MAX-image-2780370328.jpg  
Old Nov 5, 2013 | 03:06 PM
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That's some dumb *** at the dealer that didn't put the rain guards on properly and looks like the bumper was painted. The condensation in the tails are normal unless it happens almost every time you wash it car or rainy humid days.
Old Nov 5, 2013 | 03:44 PM
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Originally Posted by Maximam
Take a look at my issues, build quality has slipped big time.

http://forums.maxima.org/8866781-post19.html
Definitely something seriously wrong with your seat. I have about an inch and a half clearance between the seat bolster and frame... you appear to have 0! Either someone tried to rearrange something or Nissan just doesn't care anymore!
Old Nov 5, 2013 | 03:49 PM
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Originally Posted by pdub34
That's some dumb *** at the dealer that didn't put the rain guards on properly and looks like the bumper was painted. The condensation in the tails are normal unless it happens almost every time you wash it car or rainy humid days.
This!!!
Old Nov 5, 2013 | 05:45 PM
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Ok - so their detailer returns it with more swirls - and check out the tape job on the rain guard lol what dopes!
Attached Thumbnails Quality Control Issues - Body Alignment on New '13 MAX-image-2279501834.jpg  
Old Nov 5, 2013 | 07:51 PM
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Originally Posted by jerZmax856
Never looked at it in that light - I called Nissan consumer affairs and obtained a case # - if dealer doesn't handle this then I was instructed to obtain a quote and send to Nissan. I still have good faith - perhaps the dealer has a PR department that reads the forum and wants to show off their customer service for new vehicle purchases :-)

Photos - note gap under tail light - paint texture as well (tail on LH side sits flush on bumper)

Protruding corner of upper bumper

separated ground effect panel.
That does not look right. That bumper paint looks pretty rough. I wonder if the car was backed into on the dealership lot and they tried to fix it up and not mention it hoping the buyer would not know. The paint looks non-factory to me.
Old Nov 10, 2013 | 01:25 PM
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I agree - this is totally what I thought. I noticed that when the sunlight catches on the rest of the paint on the car.... even on our Honda... it has that texture....

I asked the dealer and they said no, it wasn't hit or repainted. From what I've read, they must disclose if asked - and they must unconditionally disclose if the damage is mechanical or exceeds a certain value.

I think this is probably just the way Nissan put the car together. Metallic paint lays differently on plastic (such as the bumper)... shipping labels under the bumper were still intact (poor detail job ...)... other cars on the lot had misalignment issues.

They fixed the part that had to be pushed in, but not the alignment. They detailed the car twice and still can't get the swirls right. Now I'm going to contact the general manager and if he doesn't help, I'll visit a body shop for a quote to get the back end aligned and the swirls polished out, and send it to Nissan as their consumer affairs department advised.

They somehow fixed the scratches in the interior and perfected the cleaning of the grease off the interior a-pillars. I darn near wonder if they replaced them and stuck them on another Max. lol.

These odds and ends are more annoying than this BB's human verification =)



Originally Posted by Maximam
That does not look right. That bumper paint looks pretty rough. I wonder if the car was backed into on the dealership lot and they tried to fix it up and not mention it hoping the buyer would not know. The paint looks non-factory to me.
Old Nov 10, 2013 | 07:14 PM
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Originally Posted by jerZmax856
I agree - this is totally what I thought. I noticed that when the sunlight catches on the rest of the paint on the car.... even on our Honda... it has that texture....

I asked the dealer and they said no, it wasn't hit or repainted. From what I've read, they must disclose if asked - and they must unconditionally disclose if the damage is mechanical or exceeds a certain value.

I think this is probably just the way Nissan put the car together. Metallic paint lays differently on plastic (such as the bumper)... shipping labels under the bumper were still intact (poor detail job ...)... other cars on the lot had misalignment issues.

They fixed the part that had to be pushed in, but not the alignment. They detailed the car twice and still can't get the swirls right. Now I'm going to contact the general manager and if he doesn't help, I'll visit a body shop for a quote to get the back end aligned and the swirls polished out, and send it to Nissan as their consumer affairs department advised.

They somehow fixed the scratches in the interior and perfected the cleaning of the grease off the interior a-pillars. I darn near wonder if they replaced them and stuck them on another Max. lol.

These odds and ends are more annoying than this BB's human verification =)

After thinking about this thread I looked closely at my bumper and other cars and will say the orange peal is normal. As for them swapping parts from a car on the lot it does happen. On my old Altima they were going to swap the seat bottom cushion with another car on the lot. My '05 Maxima they swapped the entire seat with another on the lot.

This will be my last Nissan. I have lost faith after a lemon '13 Altima, a less than acceptable '13 Altima replacement and issues with my '13 Maxima. I had a '12 Honda Fit (Japanese built) that I could not find one quality issue with and I am picky. I know quality build is still out there but I am afraid it is with cars not built in America.
Old Nov 11, 2013 | 04:17 PM
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Originally Posted by jerZmax856
Never looked at it in that light - I called Nissan consumer affairs and obtained a case # - if dealer doesn't handle this then I was instructed to obtain a quote and send to Nissan. I still have good faith - perhaps the dealer has a PR department that reads the forum and wants to show off their customer service for new vehicle purchases :-)

Photos - note gap under tail light - paint texture as well (tail on LH side sits flush on bumper)

Protruding corner of upper bumper

separated ground effect panel.
After reading this whole thread I went out and checked my 2009 SV Sport with the problems listed and I don't have one of them. Sound like the QA of the later models is going south and the 09 was the best production model. The orange peel is a bad paint job, my bumper is as smooth as the rest of the car. The moisture in the tail lights is not normal, they are susposed to be sealed. What the hell good is a tail light filled with condensation and water.
Old Nov 11, 2013 | 06:42 PM
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Originally Posted by Richard66
The moisture in the tail lights is not normal, they are susposed to be sealed. What the hell good is a tail light filled with condensation and water.
The taillight assembly is not hermetically sealed. There is a TSB for ALL 7th Gen's regarding condensation and moisture in external light fixtures.
Old Nov 14, 2013 | 09:33 AM
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Originally Posted by Richard66
After reading this whole thread I went out and checked my 2009 SV Sport with the problems listed and I don't have one of them. Sound like the QA of the later models is going south and the 09 was the best production model. The orange peel is a bad paint job, my bumper is as smooth as the rest of the car. The moisture in the tail lights is not normal, they are susposed to be sealed. What the hell good is a tail light filled with condensation and water.
Maybe they're focusing more on the Altimas since it's the hot seller. Overall I love the car and would consider another.

Most of my gripes are dealer related. I realize that little things sometimes need attention after a manufacturing process .... just about every car has regardless of it's brand. The dealer should take my keys and simply say "we'll take care of it sir...." versus acting like things that happen by the manufacturer are "normal" lol .....
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