I've been waiting to post this while I experiment. But still no luck, so here goes...

I have a brand new Platinum with the Nissan Connect trial. I installed the Connect App on my Android phone, and paired the phone to the car with Bluetooth (pairing was easy). I registered my car on the website. It seems to me that I haven't done anything wrong. But...

When I fire up the app, it welcomes me by name, but the app says I'm "Disconnected". I touch "My Vehicle Subscriptions", then "Yes" to Are You the Owner, then "Add Vehicle", and it tells me to pair the phone using Bluetooth. The phone is already paired, in fact I'm listening to the TuneIn app with BT! It gives me the option to add the car manually, but this fails with an "error 20033".

I do not want to take the car back to the dealer over this; it doesn't seem worth my time unless I have a more serious problem with the car. Given the limited apps and the other features of Connect that I will probably never use, this seems like something that I will not subscribe to when the trial is over. But if I can make it work, I may change my mind (which of course will make Nissan happy).

 

I had the same problem. There's a phone number displayed with the "Disconnected" message. Call that phone number and they'll hook you up.

 

Same thing here with an Android phone. I'll try giving that number a call. Remote start may be useful in Michigan winters. My parking garage is about 2 blocks from where I work and it would be nice to get the app working so I can start the car and get it nice and warm by the time I get there

 

No phone number displayed on the app, just the word "Disconnected" in tiny red letters.

 

Which app are you using? Nissan Connect or Nissan Connect Services? Evidently, the Max does not have access to Services, only the Connect. I had the same problem until I downloaded the correct app.

 

I use the Nissan Connect Services powered by SiriusXM app. The phone number to get connected should be 1-844-711-8100.

 

 

Came here to say that my problem was using the wrong app. Nissan Connect Services worked perfect with my 2017 Maxima I just bought.

 

I just spoke to a Nissan specialist.

KT17, you've got it backwards. I have access to the Services, but not the Connect. I was trying to get the Connect (apps on the touch screen) going. The specialist said that my car was equipped with only the Services, which surprised me since the car is brand new and at the Platinum trim level. But no great loss considering the minimal suite of apps that are available.

The screen shot that dmstangu posted is the Services app. I had installed both apps on my phone but since the specialist said that my car wasn't equipped, I deleted the Connect app. I have yet to test the Services app.

 

Ahhh yes, I did have it backwards. Thank you for correcting me. And yes, I was also surprised my fully loaded Platinum did not have access to apps. Ridiculous.

 

Platinum Maxima too, was told that Nissan felt the Apple Car play handled the "connect". course that doesn't help you if you have an Android phone.