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2018 nissan maxima platinum trim - remote start does not work through nissan connect

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Old 02-12-2018, 04:04 PM   #1  
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Angry 2018 Nissan Maxima Platinum trim - remote start does not work through Nissan Connect

Purchased a 2018 Nissan Maxima with Platinum trim in December 2017. Remote start does not work through Nissan Connect services from day-1. Raised this issue with customer service and they opened an I.T ticket to resolve this. It's been 1.5 months and still no progress on this issue.

I read several posts here with similar issues. Just checking in here to see if there is something else I can do to resolve this.

PS: Remote start with key fob works with no issues. The problem is only with the app.

Last edited by drupad; 02-12-2018 at 04:17 PM.
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Old 02-12-2018, 08:15 PM   #2  
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2017 Platinlum purchased 3/31 and the remote start through Nissan Connect works fine. The only issues I have had was when the car was in an area where the satelitte signal was not available. Using android, Samsung S7.
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Old 02-13-2018, 07:49 AM   #3  
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I have never seen this Nissan App, you guys are talking about? Can you please post a link?
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Old 02-13-2018, 08:11 AM   #4  
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Old 02-15-2018, 01:49 AM   #5  
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Actually has some pretty neat features....but I just couldn't justify the price for the service and never paid for it after my trial period lapsed.
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Old 02-20-2018, 02:57 PM   #6  
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Quote:
Originally Posted by drupad View Post
Purchased a 2018 Nissan Maxima with Platinum trim in December 2017. Remote start does not work through Nissan Connect services from day-1. Raised this issue with customer service and they opened an I.T ticket to resolve this. It's been 1.5 months and still no progress on this issue.

I read several posts here with similar issues. Just checking in here to see if there is something else I can do to resolve this.

PS: Remote start with key fob works with no issues. The problem is only with the app.
would you happen to have the other keyfob inside the car when trying to mess around with it? I noticed when I would leave one inside the car that mine wouldn't start up either. Most likely that isn't the case with you but I didn't see anyone else mention that possibility so I figured I would toss that out there.
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Old 02-27-2018, 06:50 AM   #7  
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So I just bought a 2017 SR. Am I not able to use this app? I tried to register and that wouldn't work. Then I called their customer support. She looked up my VIN and says my car doesn't have nissanconnect services. I've been searching like crazy to find out and can't see anywhere. When I bought the car, the sales guy told me to download the app....
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Old 02-28-2018, 06:36 AM   #8  
 
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Originally Posted by Gizmomax View Post
So I just bought a 2017 SR. Am I not able to use this app? I tried to register and that wouldn't work. Then I called their customer support. She looked up my VIN and says my car doesn't have nissanconnect services. I've been searching like crazy to find out and can't see anywhere. When I bought the car, the sales guy told me to download the app....
My dealership informed me it was unavailable on my 2016 SR. It was only a feature on the Plat.
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Old 03-01-2018, 12:27 PM   #9  
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My dealership informed me it was unavailable on my 2016 SR. It was only a feature on the Plat.
For the additional monthly cost, be glad you don't have it.
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Old 03-02-2018, 09:57 PM   #10  
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There’s a newer iOS version of the app than shown in the picture above. I have the service and here in Florida I am glad on hot days when I can cool the car down for a few minutes before I get to it. Worth the money to me. They should have one cheaper level though.
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