My CD7100 was having some issues reading discs and ejecting them. Called up Don, he talked to eclipse, got a replacement the next day from the warehouse..... brand new. Does it get any better?

 

ehhhhh winning the lottery?

 

Yea, you must be lucky.....I gave my CD8454 for warranty repair, they repair my old HU and ship it back to Don!!

 

Did you have it longer than 30 days?

 

Yea.....3 years!! I heard they sent someone a brand new unit instead of repairing the old one.

 

Thats only within the 30 days expedited return period.... what other company would even repair your unit after 2 years? let alone 3?

 

Eclipse 3 year warranty!!

 

That's good to hear.


My CD7000 is out for repair . Shipped it out yesterday. The display was acting up at times. The cool thing is that I contacted eclipse, and they shipped me a prepaid box to send it in to them.

 

That's pretty sweet, really can't beat that.

 

Should I worry about getting another CD7000? 2 different issues in this small forum. That would suck, I was looking forward to testing it.

 

It is good to hear they are taking care of you guys though. They, with Don's help, def did me right.

 

Thats not correct. Expedited exchange is for 12-18mos from Eclipse. I did yours through the locals and That has 30 days.

 

Why would you worry? The two case arent even the same unit and your definately protected against possible failure. Besides what else stacks up?

 

yep, isn't it great when you buy authorized?

 

yes it is ....

 

Definately is, although I am pissed at Eclipse!

 

Why?


.......

 

Why would you be pissed? Any other manufacturer and you woulda been SOL on a pricey HU...

 

I know, just having a bad week.

 

Ya eclipse def stands by their product with that 3 year warranty. Very smart of them bring it back.

 

True. I can't wait till I get the cash from my friend who got the other one. I was supposed to hear from him today, but didn't. I will have to call him again on Mon. I told him for the free install, he should buy me the CD7100. We shall see how much he gives me.

 

CD7100 ftw!

 

Just checked on the status of my CD7000....the parts they need for the repair are on order. I think the customer support for warranty issues is awesome, not only did they take care of the whole shipping process, but they also let you check the status of the work online.

 

Yes they do, but Juan you should have been covered under expedited exchange not Diamond Service. You should ask them about that.

 

I will check on it, thanks Don.

 

I emailed Eclipse and they told me that my unit was not eligible for the expedited exchange service. I bought it last August, they told me that this is only good for the first 30 days after purchase.

 

LoL PM me the name of the person that you spoke with. Someone is going to be in trouble.

I have a listing of all eligible products and its updated/distributed quarterly. Second quarter that HU was still on it. Sale date is irrelevant.

 

Will do

 

Replied sir.

 

This guy right here has the BEST service ANYONE can ask for, even better then Eclipse!! (no homos)

 

Im guessing you like it Ravi?

 

Hell yea, but I gotta get used to it. To much to play with!!

 

LoL I figured as much.