Has anyone else had trouble dealing with Custom Maxima .com. They are harder than hell to get hold of anyone and it seems like the person who can help me is never around. Plus they just overbilled me on an order. Am I alone here??

 

sorry to hear

 

I remember Greg at custommaxima.com said they are in the process of improving everything, including customer service. Hopefully they'll finish soon

 

Do a search....

 

Custommaxima.com is a good company. The owner Greg always seems to make things right if things go wrong. Sometimes people post bad things about them, b/c they are worried or impatient.. but in the end they're happy. I wouldn't worry, things will get resolved. He's usually really busy. Try emailing him.

 

I definitely don't want to come across as bashing them at all. They're site is awesome and they have been very friendly and accountable when I have been able to get a hold of them. I guess I just get frustrated when I don't get return phone calls or I feel lost in the mix. Patience is a quality I lack! But I want to be clear in saying that I am glad they exist because being in SLC, UTAH like I am my Max would be sad without them.

 

Just leave a message and we will call you back. Still hiring new employees and will be in our new building next week. We have already fixed alot of problems and can see the positive response we have been getting.

 

I actually jsut got everything worked out with Jose yesterday and he was great to deal with. He rectified all the problems and was very helpful.

 

Glad to hear that he took care of you. He is one of our best customer service reps.