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Deal gone BAD with Top Element Tuning...

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Old Jul 27, 2004 | 10:56 AM
  #1  
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Deal gone BAD with Top Element Tuning...

Well I will first say that I bought a TET carbon-fibre radiator shroud from slammed95 (Andy) months ago, and it was great. Came quickly, nice replies, excellent product.

Then about 1 month ago, I bought 2 carbon-fibre fender supports brackets from him. Now they were only $20 and not a necessity, so I didn't sweat not getting them in a week. But over a month later, he will not respond to my emails or PMs, I have no clue as to where the product is, and I'm out $20 + the cost of new fender support brackets.

-Cyrus
Old Jul 29, 2004 | 11:12 AM
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Vyrus I'm sorry to hear about your problem... unfortunately I've had a bad experience myself. I ordered a set of Carbon Fiber door sills for my 4th Gen on Memorial day... May 31 and I still havent received them. After talking to Andy on AIM he said that the batch of door sills they had produced had come out with too many flaws so they had to produce some more. That was last time I talked to him was over a month ago and I still havent received anything, no emails, no response, no anything. I'm not that bitter just yet but I would like my sills or atleast my money back.

Anthony
Old Jul 29, 2004 | 11:48 AM
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Andy is a great person to deal with. I have ordered stuff thru him in the past with no problems. Let him respond to this thread to explain.
Old Jul 30, 2004 | 03:23 PM
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Heres another guy with the same problem as me

http://forums.maxima.org/showthread.php?t=327967
Old Aug 1, 2004 | 04:31 AM
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If he doesn't respond, call your credit card companies to report fraud. If you didn't use a credit card, go to your local court and file a small claims against him.
Old Aug 1, 2004 | 12:53 PM
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i ordered the fuse box covers from TET got them in a week.
Old Aug 2, 2004 | 09:33 PM
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i believe he is out of the country right now but he is a great guy to deal with and should be back soon.
Old Aug 2, 2004 | 10:56 PM
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Originally Posted by Battle Max V2.0
i believe he is out of the country right now but he is a great guy to deal with and should be back soon.


Andy is a good guy, his out of country right now won't be back till the 8th I belive.

jason
Old Aug 4, 2004 | 10:06 PM
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I just got a reply by email from Andy... apparently hes overseas... he said he'll ship my stuff when hes back. i'm glad he replied but still not a cool way to do business.
Old Aug 28, 2004 | 06:02 PM
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Bump... I still haven't recieved any info on my product. I do believe you guys and that he is out of the country, but I need HIM to contact me and apologize.
-Cyrus
Old Aug 28, 2004 | 07:16 PM
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he's back, he doesnt check the forums too much. Do u have his contact number?

try email
Old Aug 28, 2004 | 08:54 PM
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I don't have either. Do you know if his Paypal account is his primary eMail? I do have that.
Thanks,
-Cyrus
Old Aug 29, 2004 | 11:13 AM
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Originally Posted by Vyrus
I don't have either. Do you know if his Paypal account is his primary eMail? I do have that.
Thanks,
-Cyrus
Cyrus, check out this thread, I hope it helps somewhat.

http://forums.maxima.org/showthread.php?t=330016

As I explained, I talked to his bro and he was supposed to have come back on Friday from Europe
Old Aug 30, 2004 | 07:07 AM
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Andy is a jack AZzz , who the hell are these people to take our money and not deliver products.. if you cant deliver then refund the mans money, these crook azz ****'s !
Old Sep 8, 2004 | 12:47 PM
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TET is probably the best CF people i've dealt with
Andy is a perfectionist for those of you who know him.. he is not gonna send out a prodcut with flaws. and the last thing on his mind is to rip you guys off.
Old Sep 13, 2004 | 05:55 PM
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I havent dealt with him but i have friends that have. They sent me to him for all my CF work. The shipping was great and so was the product.
Old Sep 15, 2004 | 07:38 PM
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im sick of hearing andy this, andy that, get his *** in here then and have him explain why i see him on the org every other day and im out too $65 dollars( c.f. door pillars) and its been 3 months, so now what? i just pm him today and i seen he was on the org, whats up? i dont want to hear "oh, he a great guy" well, he lost a good customer with plenty of cash who loves c.f.... where you at andy? hello, andy.............................................. .......................................
Old Sep 18, 2004 | 01:26 AM
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You people need to stop harrassing Andy and the good folks at Top Element Tuning. I guarantee that they're in no way trying to scam anyone out of their money. They're great people and have made several one-off projects for me, spending countless hours to get the details right and make sure i'm satisfied. As many of you already know, Andy has been in and out of the country, and for technical reasons has trouble logging onto the .org. Just believe all the people who have nothing but great things to say, it's true. For circumstances that can't be publicly discussed, there's a reason for the lack of communication. Just be patient, you're parts will arrive when you least expect them.
Old Sep 22, 2004 | 12:16 AM
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Originally Posted by kloogy
For circumstances that can't be publicly discussed, there's a reason for the lack of communication. Just be patient, you're parts will arrive when you least expect them.
I found out what was going on.

Its not his fault, guys be patient. We're going to get our parts very soon.
Old Sep 22, 2004 | 02:56 PM
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i hope so, i wasnt tring to be a dic k , i just wish someone from tet would talk to me, let me know the deal, you know. cause i love c.f. and i want to be a loyal customer, i will have to see how this plays out
Old Sep 22, 2004 | 03:04 PM
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Originally Posted by 95bkackmax18s
cause i love c.f.
I dont know why but i found that funny...
Old Sep 25, 2004 | 07:52 PM
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I give TET two thumbs ALL THE WAY DOWN!!!!

I ordered a cf shroud in May. It took him nearly a month to ship the item. Once I recieved the shroud, there was a defect/melted spot on top of it. I contacted Andy regarding the defect ,and he said that a replacement shroud would be sent within a few weeks. PMed/e-mailed him again regarding the shroud.

0n 6/18/04 this is the pm I recieved:
Originally Posted by slammed95
Hi, unfortunately we're waiting just as anxiously to get our order of CF parts. They should be coming in today, and will be unpacked, labeled, and packaged to ship over the weekend. The shroud should be going on on Monday morning.
BOY WAS I WRONG!!!! So I waited another month, giving Andy/TET the benefit of the doubt. I constantly PMed/e-mailed him and have not recieved a response since.
I thought to myself, "why don't I contact someone else from TET?" So I dropped a line to Derrick regarding the issue with Andy and the shroud. I received a response on 7/4/04 saying:
Originally Posted by derrick
Hi Jonathan,

I apologize for your bad shroud. I spoke to Andy (we have both been swamped with work lately) and he says he will get it out to you asap. Let me know if there is anything else I can do to help you out!

Derrick
Well after about two weeks waiting , I decide to pm Derrick for an update.
On 7/26/04 this is what he said:
Originally Posted by derrick
hi jonathan,

i informed andy of the situation after i first received your pm and he said he would take care of it. he is currently out of the country and will be returning on august 8th. my guess is it must have shipped out already, but if you have not received it yet, he may have forgotten. he had a very busy few weeks before taking off to europe. once he gets back we can get your stuff shipped out to you. sorry you have to go through this.

derrick
I have been still pming them both. I have gotten COMPLETELY frustrated!!!! I've been holding back thinking, "Hey, they are nice guys willing to help our maxima community". NOPE NOPE NOPE!!!!
SO I DO NOT RECOMMEND TOP ELEMENT TUNING!!!! UNLESS YOU WANT TO GET RIPPED OFF!!!
Old Sep 27, 2004 | 02:04 PM
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thats messed up and im still waiting too, 4 months later and still no response, great buisness.
Old Sep 28, 2004 | 07:31 PM
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Originally Posted by Ant96GLE
I found out what was going on.

Its not his fault, guys be patient. We're going to get our parts very soon.
is this a very big secret or what? i bet i never see my product.
Old Sep 29, 2004 | 11:55 AM
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^^^I second that!!!
Old Sep 29, 2004 | 11:01 PM
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Well I retract my two previous post; because I was able to talk to Andy's brother via AIM. He was very polite regarding the issue I had. I can say that they are working on getting everything ironed out, so be patient. I know how everyone feels about being left in the dark for so long, but have faith in ***. I have faith in them again.

update:7/7/05

No product still!!!
Old Sep 30, 2004 | 09:39 AM
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Told you

You guys need to chill, its not a matter that Andy can control.
Old Sep 30, 2004 | 03:05 PM
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great, can some one let em know about me since i feel so left out
Old Oct 3, 2004 | 11:44 PM
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This andy character has *****. he did the same thing to me. although i did not pay for it, but i did win something from him that he has promised to give out at a raffle at the first mcc meet. ignored my pm's too. all because of this, i will never buy anything from him. i had plan in buying stuff from him, but this experince gave me no faith in this guy.
Old Oct 31, 2004 | 11:21 PM
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***** I gave him a chance and no word, now I'm pee'ed
Old Nov 30, 2004 | 04:01 PM
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Originally Posted by Ant96GLE
***** I gave him a chance and no word, now I'm pee'ed
aint that the truth, were's my shiiiitt.
Old Nov 30, 2004 | 05:27 PM
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TET has been great for me. I bought CF fusebox covers and door pillars, got them a couple days after I ordered, and for a killer price. Since I also know Andy in real life, I can vouch for his credibility.
Old Dec 10, 2004 | 06:13 PM
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whats the outcome of this? Did anyone get any parts they ordered?
Old Dec 10, 2004 | 08:28 PM
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i think TET can be very good to some of those, but seems like many of the other customer's have problems with them also. Can you trust TET? i guess you just have to take your chances and see what happens.
Old Dec 11, 2004 | 06:38 AM
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Originally Posted by Kikcaffine
whats the outcome of this? Did anyone get any parts they ordered?
Nope......
Old Dec 11, 2004 | 09:33 AM
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I never got my CF fender supports. It's meen many months now, I've just given up. I had no problems when I ordered my radiator shroud, but I would never order from them again.
-Cyrus
Old Dec 11, 2004 | 11:26 AM
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Originally Posted by Maximus_95
i think TET can be very good to some of those, but seems like many of the other customer's have problems with them also. Can you trust TET? i guess you just have to take your chances and see what happens.

let it go man.. let it go...
Old Dec 11, 2004 | 01:35 PM
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Still waiting for my replacement shroud!!! F***IN A$$HOLES!!! It's been OVER 6 MONTHS....
Old Dec 11, 2004 | 04:30 PM
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Thank You.. I mean well sorry to hear Vyrus and 808 that it happened to you guys but atleast you guys came out, I'm sure theres more people out there... They pretty much dont give a crap about their customers... they'll treat who they know good but everyone else is expendable
Old Dec 11, 2004 | 09:14 PM
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Originally Posted by scopium
let it go man.. let it go...
sean, i did let it go already, but honestly, i think people should know who they are dealing with thats all. some get lucky, but some get diked.



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