My ongoing nightmare with CUSTOMENTERPRISE/CUSTOMMAXIMA/CE
My ongoing nightmare with CUSTOMENTERPRISE/CUSTOMMAXIMA/CE
EDIT:
If you have problems with CE, visit here and fill this out. I already have and maybe if we get enough people compaining about the same company, they might do something.
https://rn.ftc.gov/pls/dod/wsolcq$.s..._ORG_CODE=PU01
And Also https://complaint.ic3.gov/Default.aspx
Here's some of CE info:
Address:
Custom Enterprise, LLC
2 Lee Mac Avenue
Danbury, CT 06810
Phone:
1-800-806-5798
or
203-730-0858
Fax:
203-778-3612
Email:
Info@CustomEnterprise.com
Hours:
Monday - Friday 9:30am - 5:30pm Eastern Time
---------------------------------------------------------------------------
This is what I posted on nycmaximas.org about the problem back in 8/29/06:
(http://forums.nycmaximas.org//showthread.php?t=15076)
If you have problems with CE, visit here and fill this out. I already have and maybe if we get enough people compaining about the same company, they might do something.
https://rn.ftc.gov/pls/dod/wsolcq$.s..._ORG_CODE=PU01
And Also https://complaint.ic3.gov/Default.aspx
Here's some of CE info:
Address:
Custom Enterprise, LLC
2 Lee Mac Avenue
Danbury, CT 06810
Phone:
1-800-806-5798
or
203-730-0858
Fax:
203-778-3612
Email:
Info@CustomEnterprise.com
Hours:
Monday - Friday 9:30am - 5:30pm Eastern Time
---------------------------------------------------------------------------
This is what I posted on nycmaximas.org about the problem back in 8/29/06:
(http://forums.nycmaximas.org//showthread.php?t=15076)
My horrific on-going experience with CE or Custom Enterprise.... or sometimes known as Custom Maxima.
www.customenterprise.com
www.custommaxima.com
Where to begin...
I have heard rumors about them but I wanted to give them a chance. On June 1, 2006, I made a purchase worth $166.02 for 4 items. To make this story short, I received 2 of the 4 items on June 14, which is pretty decent delivery time. However, after several emails and painful wait time, I did not receive the rest of my order.
Everytime I talk to someone (Nick, Jose, etc..) they keep saying the same thing, "We'll have it in soon", "It'll be in next week", "It should be here any day". Finally on July 5th, I couldn't wait any more and cancelled the order. They gladly did so and gave me a cancellation number on July 6th.
They told me at the time that the refund will take 2 weeks. I said fine that's great thanks. After 2 weeks, nothing. So I talk to someone (I believe Jose) and told me that all refunds take 4~6 weeks. I said fine, I don't know why it would take that long to refund me but go ahead and hold my funds.
4~6 weeks past... UNTIL THIS DAY, I have not received my refund. After countless amounts of my emails being ignored, I finally got to talk to someone live on their website. Here is a part of it...
This is completely REDICULOUS and I suggest you guys to stay away as much as possible. I paid them instantly with my Paypal account and I don't know why it's so hard to send me a refund the same way with couple of clicks.
He told me to call Greg @ 203-730-0858 tomarrow. I'll see what he has to say.
www.customenterprise.com
www.custommaxima.com
Where to begin...
I have heard rumors about them but I wanted to give them a chance. On June 1, 2006, I made a purchase worth $166.02 for 4 items. To make this story short, I received 2 of the 4 items on June 14, which is pretty decent delivery time. However, after several emails and painful wait time, I did not receive the rest of my order.
Everytime I talk to someone (Nick, Jose, etc..) they keep saying the same thing, "We'll have it in soon", "It'll be in next week", "It should be here any day". Finally on July 5th, I couldn't wait any more and cancelled the order. They gladly did so and gave me a cancellation number on July 6th.
They told me at the time that the refund will take 2 weeks. I said fine that's great thanks. After 2 weeks, nothing. So I talk to someone (I believe Jose) and told me that all refunds take 4~6 weeks. I said fine, I don't know why it would take that long to refund me but go ahead and hold my funds.
4~6 weeks past... UNTIL THIS DAY, I have not received my refund. After countless amounts of my emails being ignored, I finally got to talk to someone live on their website. Here is a part of it...
This is completely REDICULOUS and I suggest you guys to stay away as much as possible. I paid them instantly with my Paypal account and I don't know why it's so hard to send me a refund the same way with couple of clicks.
He told me to call Greg @ 203-730-0858 tomarrow. I'll see what he has to say.
Now it's 10/8/06 and STILL NOTHING. (OVER 4 MONTHS!!!) Avoiding ALL my emails, ALL my phone calls. This is REDICULOUS for 80 something dollars from a company of that size. What a terrible way to treat customers.
They are scum... They treat people like $hit and have no customer support/service. Nothing but BS lies just to get rid of you for now, and then they just totally ignore you.
If you have problems with CE, visit here and fill this out. I already have and maybe if we get enough people compaining about the same company, they might do something.
https://rn.ftc.gov/pls/dod/wsolcq$.s..._ORG_CODE=PU01
And Also https://complaint.ic3.gov/Default.aspx
Here's some of CE info:
Address:
Custom Enterprise, LLC
2 Lee Mac Avenue
Danbury, CT 06810
Phone:
1-800-806-5798
or
203-730-0858
Fax:
203-778-3612
Email:
Info@CustomEnterprise.com
Hours:
Monday - Friday 9:30am - 5:30pm Eastern Time
https://rn.ftc.gov/pls/dod/wsolcq$.s..._ORG_CODE=PU01
And Also https://complaint.ic3.gov/Default.aspx
Here's some of CE info:
Address:
Custom Enterprise, LLC
2 Lee Mac Avenue
Danbury, CT 06810
Phone:
1-800-806-5798
or
203-730-0858
Fax:
203-778-3612
Email:
Info@CustomEnterprise.com
Hours:
Monday - Friday 9:30am - 5:30pm Eastern Time
Senior Member
Joined: Feb 2004
Posts: 153
dude if your in NYC Danbury is about 40 min to an hr away Id be at their door BEEFIN if they know the problem can reach them from locals they may be a lil bit more responsive to us locals and Im not suggesting you go get arrested or anything but let them know you can come knocking that usually changes attitudes quickly
Originally Posted by stormbringer03
dude if your in NYC Danbury is about 40 min to an hr away Id be at their door BEEFIN if they know the problem can reach them from locals they may be a lil bit more responsive to us locals and Im not suggesting you go get arrested or anything but let them know you can come knocking that usually changes attitudes quickly
I got a responce from FTC: Federal Consumer Complaint
November 14, 2006
Re: FTC Ref. No. xxxxxxxxxxxxxx
Dear xxxxxxxxxxxxxx:
Thank you for your recent letter concerning your complaint.
The Federal Trade Commission's Mail or Telephone Order Rule covers goods you order by mail, telephone, computer, and fax machine. By law, a company should ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it. If the company is unable to ship on time, the company must give you the choice of agreeing to the delay or canceling your order and receiving a prompt refund.
Information from your letter has been added to our computerized reporting systems, which is used by the staff to determine actions that will benefit all consumers. As a federal regulatory agency, our role is to identify those companies that consistently violate consumers' rights and then correct those violations through appropriate law enforcement action. Meanwhile, the Attorney General's office in the state where the company is located may be able to assist you.
We appreciate your interest in writing to us.
Sincerely yours,
Consumer Response Center
Re: FTC Ref. No. xxxxxxxxxxxxxx
Dear xxxxxxxxxxxxxx:
Thank you for your recent letter concerning your complaint.
The Federal Trade Commission's Mail or Telephone Order Rule covers goods you order by mail, telephone, computer, and fax machine. By law, a company should ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it. If the company is unable to ship on time, the company must give you the choice of agreeing to the delay or canceling your order and receiving a prompt refund.
Information from your letter has been added to our computerized reporting systems, which is used by the staff to determine actions that will benefit all consumers. As a federal regulatory agency, our role is to identify those companies that consistently violate consumers' rights and then correct those violations through appropriate law enforcement action. Meanwhile, the Attorney General's office in the state where the company is located may be able to assist you.
We appreciate your interest in writing to us.
Sincerely yours,
Consumer Response Center
https://rn.ftc.gov/pls/dod/wsolcq$.s..._ORG_CODE=PU01
Originally Posted by 03maxima1
Their customer service sucks!
They should just show up at your house, and when you open the door... They just kick you in the nuts. Would be easier/quicker for all involved.
I was actualy considering taking a ride up there to pick up some springs, but maybe I'll be reconsidering that. You know, its not like we have this massive support from the aftermarket. Between Frankencar no longer serving our crowd to HotShot going under and now this company pulling this sh**, the future is looking grim. You know, honestly, THANK GOD FOR CATTMAN!
Man,
Thanks for sharing this information. I was preparing to make some purchases off of them next month with some extra change I saved. Given this experience I won't be. You've been more than patient. I would not have been.
I hope others take your advice to stay away. I'll look elsewhere.
Thanks for sharing this information. I was preparing to make some purchases off of them next month with some extra change I saved. Given this experience I won't be. You've been more than patient. I would not have been.
I hope others take your advice to stay away. I'll look elsewhere.
Originally Posted by Jono98max
so did you ever get that refund???
any update? I just talked to Nick
You are now chatting with 'Nick'
Nick: Welcome to our live chat service. How may I help you today?
you: how long does it take to get a refund on a cancelled order?
Nick: About 6-8 weeks once the order is cancelled.
you: what happens if a refund hasn't been recieved in..oh say about 4 months...
Nick: I can give you the phone number and extension to the refund department. Unfortunately I do handle the refunds.
you: you guys should read this, your company has run away many potential buyers
you: http://forums.maxima.org/showthread....55#post5413155
you: show it to your boss
Nick: Alright I will, thanks for the heads up. I wish there was something I could do to get your refund ran faster, it is just not my department But I will log that you called and bring it to the refund departments attention.
you: thanks
Nick: No problem, have a nice day.
Nick: Sorry I could not be more of a help.
You are now chatting with 'Nick'
Nick: Welcome to our live chat service. How may I help you today?
you: how long does it take to get a refund on a cancelled order?
Nick: About 6-8 weeks once the order is cancelled.
you: what happens if a refund hasn't been recieved in..oh say about 4 months...
Nick: I can give you the phone number and extension to the refund department. Unfortunately I do handle the refunds.
you: you guys should read this, your company has run away many potential buyers
you: http://forums.maxima.org/showthread....55#post5413155
you: show it to your boss
Nick: Alright I will, thanks for the heads up. I wish there was something I could do to get your refund ran faster, it is just not my department But I will log that you called and bring it to the refund departments attention.
you: thanks
Nick: No problem, have a nice day.
Nick: Sorry I could not be more of a help.
Aboout CE
Well I am like you all, order some phase two fenders in August. Everyone kept blaming Sorona for the fenders not being made and shipped to them. After about two months I could not wait any longer and cancel the order. Sept 15 the order was canceled and I got the same run around and I am now out $505.33 because they have not refunded me my money. Should I contact the Danbury police? Is that how us victims are going to get our money back? DOes anyone have the phone number to Danbury police? Like someone has already said Custom Enterprise does not have a web site and they are not answering the phone!
Originally Posted by Spooni
Well I am like you all, order some phase two fenders in August. Everyone kept blaming Sorona for the fenders not being made and shipped to them. After about two months I could not wait any longer and cancel the order. Sept 15 the order was canceled and I got the same run around and I am now out $505.33 because they have not refunded me my money. Should I contact the Danbury police? Is that how us victims are going to get our money back? DOes anyone have the phone number to Danbury police? Like someone has already said Custom Enterprise does not have a web site and they are not answering the phone!
Originally Posted by Spooni
How many address does this company have? I have four with the one you have listed?
Also here's the information for the detective I've been dealing with:
Detective Roger Brooks
Danbury Police Department
120 Main St. Danbury, CT. 06810
Tel 203 797-4662
Fax 203 796-1532
Originally Posted by infantsam
Him and Corey are the biggest pieces of **** I have ever dealt with - i hope someday I run into an ugly *** orange Maxima .....
As a side note, he did not declare bankruptcy (from what I know), he lives right where he always lived, and plenty of people know how to "find" him if they want to.
I know it's splitting hairs where alot of people are concerned, but I feel that the distinction needs to be made between an "intent to defraud" (CM) and simply "terrible, irresponsible business practices" (Redlinemax).
In any case, you've mentioned Corey on several threads about CM - I suggest if you have an issue with him (which many do), you post up the details and explain (the way you did with the Greg) instead of just calling names.
I'm not defending Corey or anyone else. Just saying to give everyone their fair shake.
Junior Member
Joined: Dec 2003
Posts: 22
Originally Posted by irish44j
comparing Greg and Corey isn't really on-target. Having dealt with both of them, I can say that CM straight-up scammed me and now they're nowhere to be found ("hiding at mommas house"). Corey, on the other hand, was super-irresponsible and a terrible businessperson. Awful. Had no idea what he was doing, more or less. That said, since I know corey personally I can (from my view) say that his intention was not to rip anyone off. I dealt with him on several occasions and though he was slow, forgetful, irresponsible, forgetful, etc etc......I had several problems with him getting things done for me (or getting parts for me) but it wasn't because he was trying to rip me off....it was just because he sucked at doing what he was trying to do. Basically, he's a nice guy who had no business getting into the parts/cars business whatsoever.
As a side note, he did not declare bankruptcy (from what I know), he lives right where he always lived, and plenty of people know how to "find" him if they want to.
I know it's splitting hairs where alot of people are concerned, but I feel that the distinction needs to be made between an "intent to defraud" (CM) and simply "terrible, irresponsible business practices" (Redlinemax).
In any case, you've mentioned Corey on several threads about CM - I suggest if you have an issue with him (which many do), you post up the details and explain (the way you did with the Greg) instead of just calling names.
I'm not defending Corey or anyone else. Just saying to give everyone their fair shake.
As a side note, he did not declare bankruptcy (from what I know), he lives right where he always lived, and plenty of people know how to "find" him if they want to.
I know it's splitting hairs where alot of people are concerned, but I feel that the distinction needs to be made between an "intent to defraud" (CM) and simply "terrible, irresponsible business practices" (Redlinemax).
In any case, you've mentioned Corey on several threads about CM - I suggest if you have an issue with him (which many do), you post up the details and explain (the way you did with the Greg) instead of just calling names.
I'm not defending Corey or anyone else. Just saying to give everyone their fair shake.
You are actually quite correct - and since it was pointed out to me I will find time to edit my posts.
At the end of the day however - he did the same thing. He ordered parts not knowing how he would pay for them or with no real intention of doing so. If HE was a man he would find some way to pay something - ANYTHING would make me believe what you have stated.
I'm a damn hard working small business owner myself - making money in this business is difficult but I wouldn't trade it for a cube farm ANYDAY and I have 10 years as a degreed mechanical engineer so I do have choices.
The one thing I would never do is steal -no matter what happened I'd pay my debt. It is flat out wrong and deceitful. If I have to pump gas I'll do it - no one will EVER say that I stole from them.
Originally Posted by infantsam
You are actually quite correct - and since it was pointed out to me I will find time to edit my posts.
At the end of the day however - he did the same thing. He ordered parts not knowing how he would pay for them or with no real intention of doing so. If HE was a man he would find some way to pay something - ANYTHING would make me believe what you have stated.
I'm a damn hard working small business owner myself - making money in this business is difficult but I wouldn't trade it for a cube farm ANYDAY and I have 10 years as a degreed mechanical engineer so I do have choices.
The one thing I would never do is steal -no matter what happened I'd pay my debt. It is flat out wrong and deceitful. If I have to pump gas I'll do it - no one will EVER say that I stole from them.
At the end of the day however - he did the same thing. He ordered parts not knowing how he would pay for them or with no real intention of doing so. If HE was a man he would find some way to pay something - ANYTHING would make me believe what you have stated.
I'm a damn hard working small business owner myself - making money in this business is difficult but I wouldn't trade it for a cube farm ANYDAY and I have 10 years as a degreed mechanical engineer so I do have choices.
The one thing I would never do is steal -no matter what happened I'd pay my debt. It is flat out wrong and deceitful. If I have to pump gas I'll do it - no one will EVER say that I stole from them.
So, what is the bottom line concerning CE?
Clearly a crime has been committed. Two questions remain:
Do they, the proprietors plan to make the defrauded consumers whole by refunding the stolen money?
If not, then does the Danbury DA plan to prosecute these individuals?
I suppose a third question would be for you defrauded consumers to initiate a class action lawsuit.
Fortunately (for CE) I'm not in your shoes. I hope each and every one of you consumers who have been victims of this fraud exhaust every form of recourse. This is criminal.
Clearly a crime has been committed. Two questions remain:
Do they, the proprietors plan to make the defrauded consumers whole by refunding the stolen money?
If not, then does the Danbury DA plan to prosecute these individuals?
I suppose a third question would be for you defrauded consumers to initiate a class action lawsuit.
Fortunately (for CE) I'm not in your shoes. I hope each and every one of you consumers who have been victims of this fraud exhaust every form of recourse. This is criminal.
Junior Member
Joined: Dec 2003
Posts: 22
I do think that most fraud in our industry is a result of the consumers inability to follow up with the proper authorities and take action BEFORE the assets of the company are gone. I am not sure where debt to consumers falls in the line of 'who gets paid first' but I'm guessing it's down the line.
Going after personal assets would clearly require much more - proof of intention to defraud or other such stuff would likely be required.
I need to get my 8 day letter in NOW.
Going after personal assets would clearly require much more - proof of intention to defraud or other such stuff would likely be required.
I need to get my 8 day letter in NOW.
Member
Joined: Sep 2006
Posts: 135
From: Mukwonago,Wi
Custom Enterprise has declared bankruptcy i have recievied an updated letter from the conneticut bankruptcy court showing me as a creditor along with American Express Small business accounts and some other people i doubt i will get all of my money back...sorry but greg is in all accounts a piece of crap.
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