ComradeJew

iTrader: (3)

So I ordered a new O2 sensor made by Denso for my Max from them. Today I receive the package... looks like a good ol' Denso box... so I open and it and what do I see? A freaking NTK OEM Sentra O2 sensor instead of my Denso sensor.

I chat with the customer support and what do they tell me?

"Oh you have to ship it to us, then in 3-4 weeks you will receive a refund."

Holy crap - and they would not budge either! They messed up my order and now I HAVE TO PAY FOR IT?! What an absolutely ridiculous service!!!!!

99grnmaxgxe

iTrader: (11)

Terrible, good warning.

sky jumper

dispute the charge on your credit card.

2da mizzax

iTrader: (4)

problem with that site.........they have about 6 sites all run by the same people. when you call the same person even picks up. so go to that site, and if ordering from another site with a similar format, be careful. the 24 cutomer service etc. I had a problem with them before even ordering once.

The Law

iTrader: (39)

Go to your credit card company. Cause I think that is considered fraud cause they sold you something that isn't what you bought.

Max_Out

iTrader: (4)

You can fight it by what everyone else has said, just tell your CC company that they screwed you and your not paying the charges. If you have a decent credit rating, there shouldn't be a problem.

Ive ordered from them before, but for my moms frontier truck, and i didnt have a problem, got my order fast, shipping was decent, and prices were not bad either. Not taking up for them, but sorry that you got screwed over. Hope all works out.

cam_honestiam

iTrader: (2)

I don't know, but I had GREAT service from them when I ordered my Brembo Blanks...they even price-matched for me. YMMV

Olezhka

iTrader: (8)

sorry to hear that, but I ordered from them 2 times. I got 2 strut bearings and had no problems.

Turbo-SE

whats there number ill call them and say i was going to buy made **** but i hear u guys cant get an order right lol

MaxBoost925

iTrader: (33)

Hey, I bought the same one from a JDM parts store.

Don't fuss about it. It's a Denso part in an NGK (aka NTK) package.

I compared both so I know for sure and the trusty shop owner verified with me (he knows his schnitz)

max ride 41

iTrader: (4)

ya, i ordered from them, right front bank 02 sensor and got ntk. its on car and working fine, but, i ordered a splash guard and that was wrong, still waiting to hear back from customer service ( bleh )

ramberg

iTrader: (29)

It didn't take 4 weeks to take the money from you and it shouldn't take no more than 2 days to get it back. Make sure that you send it back certified mail with delivery confimation and have someone sign for it. It will cost a little more but they can't say they didn't get it. First think call CC company as stated above.

Chefasaurus

iTrader: (4)

I had my new OEM cat delivered to my house from them in 3 days, exactly what I ordered.



Maybe I got lucky?

junbug27

----i order strut mounts and they only gave me rear ones. took a month for fronts. so i ordered from thepartsbin, and sure nuff same **** people. i call to cancel orders and they put me on hold and hang up. no replies on email either. so then they say i cant cancel that i have to refuse order to get my money back. can i dispuye on a debit check card like credit card?

maximafrenzy

iTrader: (11)

All transactions (when not using debit pin) are considered "credit card" type transactions and backed by Visa under the same rules and reg. I would call your bank and dispute the charges.

Nightkid08

iTrader: (20)

that is some bad customer service. but dotn generally customer service help solve for things and not make things worse? definitely a good heads up.

ComradeJew

iTrader: (3)

it'd be nice and dandy if it was NOT for a sentra.... (totally different connector)

Torchcorvette

I've bought "easy" parts from them...oil filters, air filters, fuel filters, belts, etc. and always received what I ordered.

bigjoe87865

iTrader: (1)

I ordered a tranny cooler from them for my minivan.... same ordeal... wrong part.... they swore that it is... cause its the same part number... i said over and over again that its NOT... it doesnt look anything like the picture


then they said ok... u will recieve an email with the RMA number....

i get an email... "What seems to be the problem... please write back to us... and we will help you out " type of email....
im like WTF?!

after about a few days of chasing them down.... i get an RMA... return it... and they told me to wait 4 weeks...

i havnt checked up on the statement to see if it got refuned yet.

03maxxedout

apw is true crap, everythings a knock off

Dans2001maxima

I ordered very specifically tb fuel injectors for a Honda DX, 2 different injectors. They sent the wrong ones, went through ridiculous return process, they denied recieving the return regardless of USPS delivery confirmation. They beat me out of $210.

thomatt12

Yeah, had the same problems with that damn website before. So I don't know why I actually tried ordering Bilstein shocks from them recently (low price?). Anyways, my experience was a lot lot better. Heard they got a new CEO or something, maybe they've revamped?

kymax96

i just ordered front and rear brake pads from them. arrived in 4 days and no problems at all.

lucky maybe?

bigshaunsmax

i used to have an 89 honda prelude, and i ordered headlight housings instead of the sealed beams and they shipped me bumper lights for a ford probe, the only thing i got from thepartswarehouse is the knowledge to find a legit website not just the best price

BlueDevilBAMF

Wow glad I read these warnings... in the past I have nearly purchased items from them

4thGenBlackMax

thanks for the heads up, seems like they have absolutely no idea what they're doing

MaxNme

ypu they sold me a cheap steel radiator support that was rotten and rusted within 6 months of purchase. My engine was literally hanging and almost falling of the car

Jobi

A couple of my friends had the same problem with these guys, they haven't shipped any of the stuff they ordered and accidentally charged them 3 times =\

rroderiques77

iTrader: (45)

SOUNDS LIKE A BUNCH OF MOTARDS WORK THERE.

MDSUPERSTAR

iTrader: (1)

I'm waiting for 2001 SE tail lights from epartpal, who falls under the umbrella of APW.

They took payment two weeks ago, however they haven't shipped the lights. I have tried to call to cancel the transaction however I only get hung up on or put on hold (only later to get D/Ced).

I called and verified the parts were in stock, they said yes and quickly accepted payment. Since then, it's been a painful process.

Update: Disputed the payment through Paypal today after being hung up on by phone two separate times again today. After this, I was contacted and asked to drop the dispute. They also threatened to take a 15% restocking fee, despite the fact the item has not shipped. I told them to stick it.

My advice? Stay away from that family of companies. Atrocius customer service.