So I ordered a new O2 sensor made by Denso for my Max from them. Today I receive the package... looks like a good ol' Denso box... so I open and it and what do I see? A freaking NTK OEM Sentra O2 sensor instead of my Denso sensor.

I chat with the customer support and what do they tell me?

"Oh you have to ship it to us, then in 3-4 weeks you will receive a refund."

Holy crap - and they would not budge either! They messed up my order and now I HAVE TO PAY FOR IT?! What an absolutely ridiculous service!!!!!

 

Terrible, good warning.

 

dispute the charge on your credit card.

 

problem with that site.........they have about 6 sites all run by the same people. when you call the same person even picks up. so go to that site, and if ordering from another site with a similar format, be careful. the 24 cutomer service etc. I had a problem with them before even ordering once.

 

Go to your credit card company. Cause I think that is considered fraud cause they sold you something that isn't what you bought.

 

You can fight it by what everyone else has said, just tell your CC company that they screwed you and your not paying the charges. If you have a decent credit rating, there shouldn't be a problem.

Ive ordered from them before, but for my moms frontier truck, and i didnt have a problem, got my order fast, shipping was decent, and prices were not bad either. Not taking up for them, but sorry that you got screwed over. Hope all works out.

 

I don't know, but I had GREAT service from them when I ordered my Brembo Blanks...they even price-matched for me. YMMV

 

sorry to hear that, but I ordered from them 2 times. I got 2 strut bearings and had no problems.

 

whats there number ill call them and say i was going to buy made **** but i hear u guys cant get an order right lol

 

Hey, I bought the same one from a JDM parts store.

Don't fuss about it. It's a Denso part in an NGK (aka NTK) package.

I compared both so I know for sure and the trusty shop owner verified with me (he knows his schnitz)

 

ya, i ordered from them, right front bank 02 sensor and got ntk. its on car and working fine, but, i ordered a splash guard and that was wrong, still waiting to hear back from customer service ( bleh )

 

It didn't take 4 weeks to take the money from you and it shouldn't take no more than 2 days to get it back. Make sure that you send it back certified mail with delivery confimation and have someone sign for it. It will cost a little more but they can't say they didn't get it. First think call CC company as stated above.

 

I had my new OEM cat delivered to my house from them in 3 days, exactly what I ordered.



Maybe I got lucky?

 

----i order strut mounts and they only gave me rear ones. took a month for fronts. so i ordered from thepartsbin, and sure nuff same **** people. i call to cancel orders and they put me on hold and hang up. no replies on email either. so then they say i cant cancel that i have to refuse order to get my money back. can i dispuye on a debit check card like credit card?

 

All transactions (when not using debit pin) are considered "credit card" type transactions and backed by Visa under the same rules and reg. I would call your bank and dispute the charges.

 

that is some bad customer service. but dotn generally customer service help solve for things and not make things worse? definitely a good heads up.

 

it'd be nice and dandy if it was NOT for a sentra.... (totally different connector)

 

I've bought "easy" parts from them...oil filters, air filters, fuel filters, belts, etc. and always received what I ordered.

 

I ordered a tranny cooler from them for my minivan.... same ordeal... wrong part.... they swore that it is... cause its the same part number... i said over and over again that its NOT... it doesnt look anything like the picture


then they said ok... u will recieve an email with the RMA number....

i get an email... "What seems to be the problem... please write back to us... and we will help you out " type of email....
im like WTF?!

after about a few days of chasing them down.... i get an RMA... return it... and they told me to wait 4 weeks...

i havnt checked up on the statement to see if it got refuned yet.

 

apw is true crap, everythings a knock off

 

I ordered very specifically tb fuel injectors for a Honda DX, 2 different injectors. They sent the wrong ones, went through ridiculous return process, they denied recieving the return regardless of USPS delivery confirmation. They beat me out of $210.

 

Yeah, had the same problems with that damn website before. So I don't know why I actually tried ordering Bilstein shocks from them recently (low price?). Anyways, my experience was a lot lot better. Heard they got a new CEO or something, maybe they've revamped?

 

i just ordered front and rear brake pads from them. arrived in 4 days and no problems at all.

lucky maybe?

 

i used to have an 89 honda prelude, and i ordered headlight housings instead of the sealed beams and they shipped me bumper lights for a ford probe, the only thing i got from thepartswarehouse is the knowledge to find a legit website not just the best price

 

Wow glad I read these warnings... in the past I have nearly purchased items from them

 

thanks for the heads up, seems like they have absolutely no idea what they're doing

 

ypu they sold me a cheap steel radiator support that was rotten and rusted within 6 months of purchase. My engine was literally hanging and almost falling of the car

 

A couple of my friends had the same problem with these guys, they haven't shipped any of the stuff they ordered and accidentally charged them 3 times =\

 

SOUNDS LIKE A BUNCH OF MOTARDS WORK THERE.

 

I'm waiting for 2001 SE tail lights from epartpal, who falls under the umbrella of APW.

They took payment two weeks ago, however they haven't shipped the lights. I have tried to call to cancel the transaction however I only get hung up on or put on hold (only later to get D/Ced).

I called and verified the parts were in stock, they said yes and quickly accepted payment. Since then, it's been a painful process.

Update: Disputed the payment through Paypal today after being hung up on by phone two separate times again today. After this, I was contacted and asked to drop the dispute. They also threatened to take a 15% restocking fee, despite the fact the item has not shipped. I told them to stick it.

My advice? Stay away from that family of companies. Atrocius customer service.