umnitza review
11-04-2007, 01:20 AM
#1
umnitza review
I sent you a set of 3000K H3 back in MAY!!!!! With your life time gurantee, where are they at? You told me prolumen or whoever you deal with was going to send me a replacement set directly?
I got to voice it out man, STAND behind your product.!! I Pm'd you guys and emailed you, if you want I'll be glad to quote out those emails. Since you dont respond I mind as well bring it out in this thread.
To all 6th gen guys out here, be weary of this retailer. As honest opinion as I can give.
Kam
11-04-2007, 12:22 PM
#4
I sent you a set of 3000K H3 back in MAY!!!!! With your life time gurantee, where are they at? You told me prolumen or whoever you deal with was going to send me a replacement set directly?
I got to voice it out man, STAND behind your product.!! I Pm'd you guys and emailed you, if you want I'll be glad to quote out those emails. Since you dont respond I mind as well bring it out in this thread.
To all 6th gen guys out here, be weary of this retailer. As honest opinion as I can give.
Kam
I got to voice it out man, STAND behind your product.!! I Pm'd you guys and emailed you, if you want I'll be glad to quote out those emails. Since you dont respond I mind as well bring it out in this thread.
To all 6th gen guys out here, be weary of this retailer. As honest opinion as I can give.
Kam
Let's summarize. You have a lifetime warranty. A DIRECT request to Prolumen has been made several times to make the direct shipment to you from a factory that makes them.
H3 3K <-- not your typical type - was a special order item and remains one.
IF YOU HAVE NOT RECEIVED SOMETHING THEN CONTACT US VIA THE SITE - WITH ALL YOUR INFORMATION.
Once the part has been handed off to the factory, and on several occasions we followed up with them and they told us it was shipped, we assume you have received it. If you have not, you need to contact us.
Use your common decency instead of creating and stirring more drama for your plight.
There is no "heads" up, there has never been a customer not taken care of.
11-04-2007, 05:05 PM
#7
Same comments as above.
11-04-2007, 06:54 PM
#8
11-04-2007, 07:37 PM
#9
Umnitza no offense again, but kam is a pretty well known guy around here so its kinda like if you don't take care of the man then you don't make money from all the potential business you guys get. So instead of thrashing the guy get in touch with the man and help him out because you sure can make alot of money out of this. I mean from the website and everything you guys look like you know your stuff so a little customer service wouldnt hurt?
11-04-2007, 11:31 PM
#10
No one is trashed. The product was requested of the factory.
If it has not arrived, it's in bad form for the customer to trash our reputation. That's all.
If he needs help, just ask for it, we have over 20000 customers at this point, we can do our best and always do, but it takes 1 minute to email us and a whole lot more time to write a scathing post.
If it has not arrived, it's in bad form for the customer to trash our reputation. That's all.
If he needs help, just ask for it, we have over 20000 customers at this point, we can do our best and always do, but it takes 1 minute to email us and a whole lot more time to write a scathing post.
11-06-2007, 06:56 AM
#11
Lets get something straight here, i am by no means trashing the product. It works and thats fine,
I did however on many occasions get in touch with you guys about those silly bulbs without any positive results other then the fact that you guys got in touch with your provider about them. "Passing the buck" phrase insert here.
RESPONSE
I went out of pocket and ordered a second set of bulbs on ebay and they were shipped here within 7 days. OMG 7 days you say, to canada within 7 days. 3000K H3 bulbs, to CANADA within 7 days. NO WAY!!!
The 50W hid product looks awesome dont get me wrong, but guys, your customer is your lifeline, I'm sure other people have non functional H3 3000K / YELLOW bulbs. It cannot possibly take 6 months for a warranty replacement? Can it?
Month 7 coming up, and im still waiting..... patiently.
Kam
I did however on many occasions get in touch with you guys about those silly bulbs without any positive results other then the fact that you guys got in touch with your provider about them. "Passing the buck" phrase insert here.
Kamil Kluczewski to info
show details Aug 29
Guys, whats going? I have been waiting for thease bulbs for over 60 days now. You got my deffective ones, where are the replacements? I thought this product had a life time warranty, but I havent had a chance to use it for almost 3 months now?
What is going on?
Please let me know when i can expect the bulbs. Is there a number I can reach you on?
Thanks,
Kam
show details Aug 29
Guys, whats going? I have been waiting for thease bulbs for over 60 days now. You got my deffective ones, where are the replacements? I thought this product had a life time warranty, but I havent had a chance to use it for almost 3 months now?
What is going on?
Please let me know when i can expect the bulbs. Is there a number I can reach you on?
Thanks,
Kam
"Information @ Umnitza" to me
show details Aug 29
I’ve email prolumen directly repeatedly. We’re hoping they have a good answer for us.
show details Aug 29
I’ve email prolumen directly repeatedly. We’re hoping they have a good answer for us.
The 50W hid product looks awesome dont get me wrong, but guys, your customer is your lifeline, I'm sure other people have non functional H3 3000K / YELLOW bulbs. It cannot possibly take 6 months for a warranty replacement? Can it?
Month 7 coming up, and im still waiting..... patiently.
Kam
11-06-2007, 07:03 AM
#12
Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.
Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.
Thanks for your kind words.
Kam
11-06-2007, 07:27 AM
#13
To those who know me and have met me in person, you know what I do for a living and what I have to put up with on a daily basis.
Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.
Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.
Thanks for your kind words.
Kam
Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.
Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.
Thanks for your kind words.
Kam
11-06-2007, 08:57 AM
#14
11-06-2007, 09:08 AM
#15
To those who know me and have met me in person, you know what I do for a living and what I have to put up with on a daily basis.
Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.
Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.
Thanks for your kind words.
Kam
Every day I have to put up with indecency towards me, every day i have to deal with other peoples problems that they cant fix on their own.
Instead of telling me to use "common decency" help me as your customer. Dont bash me. Thats all i ask.
Thanks for your kind words.
Kam
How would you like it if someone ridiculed a minor mix up on your job publicly? This is a miscommunication, for which I'll be the first to apologize, but blowing it out of proportion as you did was completely unnecessary.
Did you try to do this on ANOTHER thread, not our for sale thread? No, you didn't. Courtesy and respect go a long way, I'm sure you know this.
A simple email to us saying - you know, I still don't have these, I really did expect them by now would have been easier don't you think!?!?!?
This is a mix up no more no less. Prolumen said they had a bulb, they told us it would ship to you, that's it. From there, we believed the word of our factory. Nothing more nothing less. It almost never happens but it did.
We have received your email of today and will get back to you. A decent thing to do would be to update everyone to the resolution (favorable) of this.
11-06-2007, 10:37 AM
#17
Member
Join Date: Sep 2004
Posts: 41
Damn Umnitza, you're killing yourself. Your attitude is so funky I would never buy anything from you. When you "defend" yourself you just look worse. Here's some advice (customer service 101):
1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!
1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!
11-06-2007, 11:03 AM
#18
Damn Umnitza, you're killing yourself. Your attitude is so funky I would never buy anything from you. When you "defend" yourself you just look worse. Here's some advice (customer service 101):
1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!
1. Stop being so sensitive.
2. Apologize to Kam for his delay
3. MAKE IT RIGHT!
Hes got a point. Don't put emotion into a reply, it only makes you look bad. A simple "Sorry about that, please contact me via email to resolve this matter" would have been more then enough.
11-06-2007, 11:18 AM
#19
i'm in the middle of studying for an important midterm so i won't say much right now but i'll just say this - kam is a very well known guy around here and given the fact that i know him myself and that he's a nice guy - all i can say is you surely need to review your customer orientation skills - trust me, i'm in business management and i know what i'm talking about - i completely agree with bigpete, if you want your business to grow, take care of your past customers first then think of the potential customers. like someone said, customers are your lifeline, it doesn't matter if you have 10,000 happy customers, you might have 10,000 happy customers but it takes a few unhappy ones to ruin your reputation, heed everyone's advice, take care of kam and everyone will be more then happy to deal with you, and don't take this offensively, people make mistakes, you learn from them - just take this as a lesson to be learned and apply for your own benefit, good luck bro 
hope to see things take a positive side from nowonwards....!
p.s: it might be miscommunication but it takes one sorry to change the outlook on this issue. i'm sure you didn't do it on purpose. this is business, things happen - it could be anyone's mistake but in order for you to correct it, you need to take action because as a customer, kam did his job and i'm sure you did too - if you're not at fault, it could be your warehouse but the warehouse is your problem, not kam's - you should ensure delivery of the product.
hope to see things take a positive side from nowonwards....!
p.s: it might be miscommunication but it takes one sorry to change the outlook on this issue. i'm sure you didn't do it on purpose. this is business, things happen - it could be anyone's mistake but in order for you to correct it, you need to take action because as a customer, kam did his job and i'm sure you did too - if you're not at fault, it could be your warehouse but the warehouse is your problem, not kam's - you should ensure delivery of the product.
Last edited by trance.addict; 11-06-2007 at 11:24 AM.
11-06-2007, 12:14 PM
#21
SUPERHERO like
I'm under the impression we already do. Can you please confirm for me what's different about the 07 that we have not noticed?
Last edited by kamski; 11-06-2007 at 12:18 PM.
11-06-2007, 06:00 PM
#23
Perhaps you should find a manufacturer who will deal with you and your customers well, and honor claims with no BS, so this problem wouldn't arise in the first place. You can put the blame on Prolumen all you want, bottom line is you chose them and you're not going to switch, therefore it is on you.
11-07-2007, 08:23 AM
#24
K, at the end of the day Umnitza is one of our .org sponsors so they pay to keep this site afloat. For that I'm greatful as I'm sure many of you are as the .org needs income to function. +
They do have some nice products like those new 50W HID kits. +
I just voiced out what I thought, thats all. Everyones experiences differ, mine does as well. At the end of the day, I just want my little yellow H3 bulbs that I have not seen since may. Thats all. Im not here to ruin anyones day I just want my product. Matt I think it is, is speaking with me via e-mail about this and I'm sure they will resolve the issue. -
Everyone deserves a chance to make a wrong a right.
Kamski
They do have some nice products like those new 50W HID kits. +
I just voiced out what I thought, thats all. Everyones experiences differ, mine does as well. At the end of the day, I just want my little yellow H3 bulbs that I have not seen since may. Thats all. Im not here to ruin anyones day I just want my product. Matt I think it is, is speaking with me via e-mail about this and I'm sure they will resolve the issue. -
Everyone deserves a chance to make a wrong a right.
Kamski
01-12-2008, 07:41 PM
#29
i just can't help but notice some issues with this thread:
1) how can you say "you should have e-mailed us instead of posting all the emails you sent"?
2) after all that "they should be sending them" they end up coming from you?
anyways, the customer is happy so i guess thats all that counts. i guess...
1) how can you say "you should have e-mailed us instead of posting all the emails you sent"?
2) after all that "they should be sending them" they end up coming from you?
anyways, the customer is happy so i guess thats all that counts. i guess...
01-12-2008, 09:10 PM
#30
H3 3K is an uncommon color.
Prolumen didn't have it for a long time. They were supposed to have shipped them directly to the customer on 2 separate occasions. They = Prolumen.
"They" finally did sihp them, but they shipped them to a different customer (again, yet another mistake). We finally had them in the country and thus, WE shipped them to the customer.
Prolumen didn't have it for a long time. They were supposed to have shipped them directly to the customer on 2 separate occasions. They = Prolumen.
"They" finally did sihp them, but they shipped them to a different customer (again, yet another mistake). We finally had them in the country and thus, WE shipped them to the customer.
01-12-2008, 09:59 PM
#31
H3 3K is an uncommon color.
Prolumen didn't have it for a long time. They were supposed to have shipped them directly to the customer on 2 separate occasions. They = Prolumen.
"They" finally did sihp them, but they shipped them to a different customer (again, yet another mistake). We finally had them in the country and thus, WE shipped them to the customer.
Prolumen didn't have it for a long time. They were supposed to have shipped them directly to the customer on 2 separate occasions. They = Prolumen.
"They" finally did sihp them, but they shipped them to a different customer (again, yet another mistake). We finally had them in the country and thus, WE shipped them to the customer.
Perhaps you should find a manufacturer who will deal with you and your customers well, and honor claims with no BS, so this problem wouldn't arise in the first place. You can put the blame on Prolumen all you want, bottom line is you chose them and you're not going to switch, therefore it is on you.
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