Prompt reply / nice prices / cheap shipping / fast delivery / no phone conversations but seem to be very nice even by email.

What more could you want?

 

Not much. Got my FSTB within a couple of days after I ordered it...no hassles, no worries. A good price too.

You figure out your gas cap yet? I don't want you jamming that thing in there every time...

 

just to add my two cents. i did business with them, and am completly satisfied. good people/service, and very helpful.

 

My Premium Bose CD player needs to be replaced under warranty. Tustin Nissan parts dept. has AT LEAST 2 units in stock. But, they won't part with one of them to repair a customer's vehicle. Instead, I have to wait while that same unit is ordered from the manufacturer which is ~ a 2 week process on average. It can take up to 4 weeks I'm told. This certainly can't be considered good customer service. It looks like they don't mind making a customer wait so that they can keep the units available for walk in traffic. I'm not impressed.

 

P.S. It's clear to me that warranty customers are viewed as " captured " customers by at least some car dealers. Therefore no need to hurry or unnecessarily deplete parts inventory to satisfy these individuals. The offset to no charge is that warranty customer are classified as customer # 2.

 

P.S.S. For a brief moment when Tustin Nissan thought that I was a cash and carry customer that Bose unit was not only in stock but service told me to bring my car in and they can have the unit switched within 1 to 1 1/2 hours. Once I revealed that this would be warranty work their attitude dramatically changed.

IMO Tustin Nissan is just another fair weather dealer.