Dealership and Vendor Experiences Let other Maxima owners, or potential Maxima owners, which dealerships and shops you've had good or bad luck with.

Crooks= Rimshop.com/cust. Wholesale(long)

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Old Jun 20, 2002 | 08:59 PM
  #1  
IWNTMORHP!!'s Avatar
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CAN YOU PUT IT ON THE WALL?
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Crooks= Rimshop.com/cust. Wholesale(long)

THE FOLLOWING IS A TREND OF SHADYNESS



5/3/02
Item name: 18 INCH CONCEPT NEEPER HAAZ RIMS WHEELS 5LUG
Item number: 1823940112
Final price: $1,499.99
End date: May-03-02 09:55:48 PDT
Number of bids: 1
Seller User ID: rimdogg1@aol.com
Seller email: rimdogg1@aol.com

High-bidder User ID: wschorer@twcny.rr.com
High-bidder email: wschorer@twcny.rr.com

YOU ARE HIGH BIDDER ON THE ABOVE AUCTION. PLEASE SEND $1599.99 TO

CUSTOM WHOLESALE
715 N. MANTUA ST
KENT OH 44240

FEEL FREE TO CALL US WITH CREDIT CARD INFO. PLEASE ADD 3% FOR ALL CREDIT CARD
TRANSACTIONS.THANK YOU!


5/3/02

i spoke to dale, and i am also purchasing the sumitomo htr z II 235/40-18 tires mtd and balanced. i am sending a money orderfor $2199 today, certified mail. please email me with a tracking # when the wheels ship. thanks for the great deal!

ps please advise fed ex when they deliver, if no one answeres the door to put them in the garage in the back yard(door will be open)

cale


5/7/02
In a message dated 5/7/2002 5:36:27 AM Pacific Daylight Time,
wschorer@twcny.rr.com writes:

good am! just sending a quick note to see if you received the bank check
that i sent. if you have not received it yet you should today. it was sent
from syracuse ny on friday registered mail. please email me when you receive
payment and also provide shipping info too. thanks for all your help! have
a great day!

cale



WHAT DID YOU ORDER?


5/7/02
In a message dated 05/07/2002 7:26:42 PM Eastern Daylight Time, wschorer@twcny.rr.com writes:

the auction # is in the subject.18" neeper haaz w/ 235/40-18 sumitomo
htr.please send tracking # when shipped. thanks again and have a great
day.

cale


YES WE DID GET YOUR PAYMENT IN LATE TODAY AND WE DO HAVE 48 HOURS PROCESSING ON ALL ORDERS. THANK YOU


5/14/02
In a message dated 5/13/2002 7:02:12 PM Pacific Daylight Time,
wschorer@twcny.rr.com writes:

has my order shipped yet? i would like to make arrangements to be at the
house when they arrive. if they have, please send the tracking #. thanks
again for your assistance.

cale

ORDER HAS SHIPPED YOU SHOULD SEE THEM TODAY OR TOMMORROW. THANK YOU

5/14/02
sorry to keep bothering you with this, did they ship fed ex or UPS? and do
you have a tracking # on this shipment?

thanks again

5/15/02
THEY SHIPPED FEDEX AND ILL TRY AND GET THAT NUMBER FOR YOU LATER
TODAY.THANK YOU


5/16/02
no wheels yet...tracking # please.


5/16/02+5/17/02
i called your shop yesterday 3 times. each time i was told someone would get back to me. no one has called me back. i sent you $2200. the least someone could do would be to call me back! i am quickly running out of patience. my emails and phone calls have all been very pleasant, but they are about to get nasty. i can't seem to get a straight answer from anyone there. email as you can see has been very comprehensive, and asking only a basic question
the wheels have shipped, what is the tracking #?
that doesn't seem to be an unreasonable request. yesterday i was told that they don't appear to have been shipped! if thats the case, why did i get 3 emails confirming they shipped. they should have been here on Wed. according to the email RIMDOGG sent me. a tracking # would solve the question.WHERE ARE THE WHEELS? i would appreciate a call from a supervisor to explain the situation with the delivery of my merchandise. i can be reached at 315-. i will be expecting your call. thank you.


5/18/02
IT HAS BEEN A PLEASURE DOING BUSINESS WITH YOU, THE KUMHO TIRES TRUST ME, ARE FAR BETTER IN PERFORMANCE THEN THE POTENZAS, I HAVE A MAXIMA GXE WITH 2354018S ON IT AND ITS NOT A RACE CAR BUT IT HANDLES FAR BETTER THEN IT DID WITH THE STOCK TIRES ON IT, PLUS THE KUMHOS ARE VERY GOOD RAIN TIRES WITH THE CENTER CHANNEL IN THE MIDDLE OF THE TREAD. ENJOY! GARY-CUSTOM WHOLESALE


5/21/02
gary, there seems to be a problem with the wheels you sent me. each wheel has the same type gouges, under the chrome plating, in the same area. the packaging is not damaged either. i have only partially opened each wheel to inspect them for the same defect. these wheels were sold as NEW. not 2nds or blems. the type of damage to the wheels was not done in transit, as the chrome is not scratched or flaking. the gouges are under the chrome plating. i am not happy about this and would like to have the matter resolved. i am not looking for free merchandise, i would just like to have a product that doesn't look like it has been refurbished. if that is not possible, then i will pursue further legal action. i want you to have a chance to make this right, and avoid a legal consequences. the wheels are being picked up by fed ex to inspect and return them to you. they are being picked up today on a call tag for damages. i hope that there is some way to resolve this without getting attorneys involved. thank you for your assistance. please reference pics attached for a look at the imperfections (gouges).


6/3/02
gary, i spoke with fed ex late last week and said you should have received the wheels back by now. i am writing to inquire what your course of action would be. as i stated before, i am not looking for free merchandise or extra discount, i just want the "brand new" wheels that i bid on. i don't consider wheels with the same type gouges on each wheel like the ones i received to be "brand new". i have already spoken with my attorney about these matters and he feels i have a very strong case, and to let him know if i needed him to represent me. i told him i wanted to give you a chance to make this transaction right. i will be waiting to hear from you by phone or by email. again my phone # is 315-. thank you in advance for taking care of this promptly.

6/3/02
I HAVE A CLAIM WORKING RIGHT NOW WITH FEDEX., AS SOON AS THEY GIVE ME THE VERDICT I WILL BE CONTACTING YOU. THANKS.GARY-CUSTOM WHOLESALE

6/3/02
thank you very much gary. i appreciate your dilligence, and handling these matters promptly. i look forward to hearing from you soon.


SINCE THAT POINT

I CALLED AND ASKED WHAT THE HOLD UP WAS AROUND THE 7TH. THE CLAIM IS NOT WITH ME BUT THRU FED EX. THEREFORE, SEND ME REPLACEMENTS. I WAS TOLD THAT HE WOULD TAKE CARE OF IT. WHEN I CALLED ON THE 12TH I WAS TOLD THAT ONLY ONE WHEEL WAS DAMAGED, AND THAT IT WOULD BE REPLACED, AND THE REST WOULD BE SHIPPED BACK ONCE THE NEW WHEEL CAME IN. I TOLD GARY THAT IF THOSE WERE CONSIDERED "NEW" WHEELS, THEN I DIDN'T WANT THEM.GOUGED RECHROMED WHEELS DO NOT CONSTITUE "BRAND NEW" TO ME. I ASKED IF HE HAD ANY OTHER WHEELS IN STOCK FOR MY CAR AND HE SAID HE ONLY HAD TRUCK WHEELS IN RIGHT NOW. I THEN ASKED HOW LONG IT WOULD BE TO GET ANY WHEEL IN FOR MY CAR AND WAS TOLD 2 WEEKS WHEN THE NEXT ORDER COMES IN. ON THE 14TH AFTER MY WIFE HAD A NEAR TRAGIC BLOW OUT WITH MY 2 MONTH OLD SON IN THE CAR, I CALLED GARY TO TELL HIM THAT A WEEK AND A HALF WAS TOO LONG TO WAIT, CONSIDERING THAT IT HAD BEEN OVER A MONTH SINCE I ORDERED THE WHEELS, AND THAT HE DIDN'T HAVE ANY OTHER OPTIONS FOR ME, I TOLD HIM TO SEND ME MY $2199 BACK. HE SAID HIS SECRETARY WOULD HANDLE THAT AND IT WOULDN'T BE TAKEN CARE OF TIL MONDAY, THE 17TH. I TOLD HIM TO TAKE $10 OFF AND USE IT TO SEND THE CHECK GUAR. DELIVERY BY 10:30 FED EX, AND THAT I WOULD CALL 1ST THING MONDAY AND VERIFY THE TRACK # TO BE SURE IT WAS SENT. MONDAY AM, AND THE CHECK WASNT SENT.SEC WAS TAKING CARE OF IT. TUES THE 18TH I CALLED AND FOUND OUT THAT SHE WAS STILL TAKING CARE OF IT.I TOLD HIM TO MAKE SURE IT WAS SENT OVERNIGHT AND I WOULD HAVE IT BY WED THE 19TH.CALL WED, AND AS FOR TRACK # AND STILL NOT SENT OUT! I ASKED TO TALK TO HIS SEC, AND TOLD SHE ISN'T IN YET, AND SHOULD BE THERE AROUND 2-3PM TOLD GARY I WOULD CALL BACK AT 3:30 FOR MY TRACKING #. TOLD AT 3:30 WHEN I CALL BACK THAT SHE DIDN'T COME IN. NOW GARY IS THE MGR OF THIS PLACE AND I ASK WHY HE CANT CUT THE CHECK SINCE HE TOLD ME HE SIGNS HIS OWN PAYCHECK? ONLY THE SEC CAN DO IT IS HIS ANSWER! WTF! YOUR PHUCKIN ME ! I TOLD HIM THAT IF I DID NOT HAVE CONFIRMATION THAT THE CHECK WAS SENT OUT BY THURS AM THE 19TH, I WOULD BE VERY UPSET,AND IT WOULD MAKE SENSE THAT IF SOMEONE WAS CALLING YOU 5 TIMES A DAY FOR HIS $, YOU WOULD JUST SEND HIS CHECK?!? TODAY I CALL TO CONFIRM THE TRACK # AND HE TELLS ME, THAT BECAUSE ONLY ONE RIM WAS DAMAGED, THAT THEY WERE SENDING BACK THE WHEELS AND I WOULD REC THEM ON TUES.WHEN I ASKED FOR THE TRACKING # HE SAID THE SHIP. DEPT WAS CLOSED AND HE COULD GET IT TOMORROW! AFTER I TOLD HIM NOT TO SHIP THEM, AND I WOULD COME TO OH TO GET THE CHECK, HE TELLS ME THEY HAVE ALREADY SHIPPED, BUT CANT GET ME A TRACK #? STOP THE BULL ****! THEN HE TELLS ME THAT HE WILL CALL ME BACK WITH THE TRACK #, AFTER A LONG DISCUSSION THAT INVOLVED TALK OF ME COMING TO HIS OFFICE TO RECTIFY THE SITUATION AND HIM THREATENING TO CALL THE COPS! WHAT KIND OF PIECE OF **** BUSINESS DOES THIS GUY RUN.SELLING BLEM MERCH AS NEW, DEFRAUDING FED EX, AND BLATENTLY LYING TO CUSTOMERS REPEATEDLY, AND THE THREATENING TO HAVE ME ARRESTED IF I CAME TO GET MY MONEY! ***** YOU YOU PIECE OF ****. LEARN HOW TO DO BUSINESS AND BE CAREFUL WHO YOU ***** WITH.IT MAY COME BACK TO BITE YOU IN THE ***! SORRY THIS IS SO LONG, BUT IF YOU COULD ALL TELL YOUR FRIENDS ABOUT THIS SO THEY CAN AVOID THE SAME TROUBLES I HAVE HAD. I WILL TRY TO POST PICS OF THE RIMS SO YOU ALL CAN SEE I AN NOT JUST OVERREACTING ABOUT THE DAMAGE TO THEM. THANKS FOR GIVING ME A PLACE TO VENT!

http://www.imagestation.com/album/?id=4291704399
Old Jun 20, 2002 | 09:56 PM
  #2  
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That's some messed up bs.

It's good to see that you tried to handle this in a civil manner but that guy just doesn't get it. He's actin like you're just gonna give up one day and let him take your money.

Get that crook
Old Jun 20, 2002 | 10:07 PM
  #3  
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I work with FEDEX. There are a lot of SCAM companies out there who pull crap like this. The produce a defective product, ship it, and when the customer complains, they blame FEDEX, or UPS. This whole story smells like a scam ! Dont take their word for anything. GET YOU MONEY BACK ! Report them to ebay, give them negative feedback, and if you dont get your $$ back , report them to the fraud division of the FBI. This kind of garbage needs to stop !

If you need any inside info on how FEDEX works, email me !
Old Jun 22, 2002 | 06:04 AM
  #4  
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CAN YOU PUT IT ON THE WALL?
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just to follow up and cement the fact that this co. is a joke, and they don't take their customers seriously. i was told on thurs that the wheels had already shipped, when i told them not to send them, because i would come get them on friday (yesterday). i was told that gary would give me a call with the tracking # thurs night...of course no phone call or email! what a surprise. n e way, i spoke with dale, (supposedly the owner of the co), and he confirmed that he is not the owner, just a sales guy, and, then i find out that the address is not their actual location???? SHADY! now, i am passed back to gary, and he says, "hey cale, i found out what the deal was...MHT doesn't have any HAAZ in the warehouse near us, so it will be another week to two weeks before we get one in." HE TELLS ME THIS AFTER BLATENTLY LYING TO ME ABOUT THE WHEELS SHIPPING THE DAY BEFORE! gary then tells me i can wait, or i can get my $ back, minus a 30% restock fee! $660!!! to give me phucked up merch, cause me headaches, run up my phone bills calling 5 times a day, and generally ****ing me off, and i pay you $660 for nothing! go ***** yourself buddy is what i'm thinking! i ask, do you have n e thing else in stock...now he says i have axis alegis in 18 in chrome, and that he would send those today, but i would have to pay $100 COD for them! at this point i am so feakin ****ed off, that i told him to send the frickin wheels, thatway, i can at least put something on the max, or sell them. i can also refuse to pay the COD and have my attny contact him! the latter is where i am leaning, as well as reporting them to the fraud dept of the fbi. i truely believe he is defrauding fed ex, and when i spoke to fed ex i told them that same thing. not only that, but he is defrauding the customer, sending merch not as described! ASSSSSSSSHOLE! don't risk your money dealing with this guy! he is shady all the way around! supposedly he drives a max gxe too...one of our own! what a sh!tbird! thanks for the input guys...if you have any suggestions i would love to hear them. #1 suggestion so far...beat him with a golf club, take his wheels off his max and rock them!
Old Jun 22, 2002 | 06:08 AM
  #5  
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CAN YOU PUT IT ON THE WALL?
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please give me feed back and hopefully we can end this kind of BS, by setting an example with this guy. i don't imagine i am the only one that has been screwed by this guy, and i felt like i got it w/o lubrication! thanks again.
Old Jun 22, 2002 | 07:42 AM
  #6  
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I have the distinct feeling you won't be getting wheels any time soon. Can't you report it to your credit card company?
Old Jun 22, 2002 | 08:12 AM
  #7  
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Don't even bother with these guys sending you different rims. If I were you all I would want at this point is my loot back. Get your attorney involved if you have to. Restock fee? Fawk no!
Old Jun 23, 2002 | 06:40 AM
  #8  
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Maybe you dont have a Credit card, maybe you do... but 3% ($60 in this case) extra for CC transaction would have saved you a world of headache.

You are over a barrel because you paid cash and now they can just screw you with impunity and it will cost you far more than $60 (attorney, small claims, whatever) to get your money back if they decide not to give it.

I hate it for you and hope for the best, but just remember that when you send cash for anything it becomes *much* harder to get satisfaction from a bad situation.
Old Jun 23, 2002 | 07:14 AM
  #9  
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CAN YOU PUT IT ON THE WALL?
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it really sucks, and i guess that i should have done it that way, but at the time, i felt like that was bs too...3% for guaranteed $? i wish there was the option of pay pal too, cause i would have done that. ne one know the like to report him to ebay. all i could find was dispute resolution, and a third part fraud claim site. are either of those where i should post the probs? thanks for your .02. i will keep everyone posted on the progress and end result.
Old Jun 23, 2002 | 02:07 PM
  #10  
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While I can appreciate your plight, I do have a couple options that may change outcome slightly. First you said auction, well if its Ebay you need to contact SAFEHARBOR immediately, they also have a link to file fraud charges for internet crimes so do this also. Next contact the Better Business Bureau in the state he does business. Finally, always accept USPS mailing as it is a crime to mail/defraud through the Post Office and they investigate very diligently.

You have no recourse on a Money Order or Cashiers Check, so dont look to that avenue. Next time use credit cards as liability is always limited to 50.00.

Dont think that online complaints to Planetfeedback.com wont work either. Just remember to add them as reciepent on final page to assure they see it and quickly. Businesses dont like bad publicity.

Finally, have any attorney draft a letter of resolution with a clear date of final resolve. Most attorneys do not charge alot for this but will charge additional $$$ if a court proceeding is necessary.

Consumer Protection Agency is also an avenue to look at but not as quick as others. Have patience and provide only resolution wanted and time needed must be fair. Your clear actions will only help and anger/violence disolves your case further. Good luck.....
Old Jun 23, 2002 | 06:23 PM
  #11  
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CAN YOU PUT IT ON THE WALL?
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Originally posted by killrwheels
While I can appreciate your plight, I do have a couple options that may change outcome slightly. First you said auction, well if its Ebay you need to contact SAFEHARBOR immediately, they also have a link to file fraud charges for internet crimes so do this also. Next contact the Better Business Bureau in the state he does business. Finally, always accept USPS mailing as it is a crime to mail/defraud through the Post Office and they investigate very diligently.

You have no recourse on a Money Order or Cashiers Check, so dont look to that avenue. Next time use credit cards as liability is always limited to 50.00.

Dont think that online complaints to Planetfeedback.com wont work either. Just remember to add them as reciepent on final page to assure they see it and quickly. Businesses dont like bad publicity.

Finally, have any attorney draft a letter of resolution with a clear date of final resolve. Most attorneys do not charge alot for this but will charge additional $$$ if a court proceeding is necessary.

Consumer Protection Agency is also an avenue to look at but not as quick as others. Have patience and provide only resolution wanted and time needed must be fair. Your clear actions will only help and anger/violence disolves your case further. Good luck.....
thanks for your advise...it seems like these are all great places to start...i really had no idea where to start, and now thanks to you, i can maybe make some progress. you sound like a good business person, or have been through the experience before, which ever, thanks again. its people like you that make the forum such a great place to express your views.
Old Jun 23, 2002 | 06:49 PM
  #12  
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I am a local South Florida Business Manager and yes I have been defrauded on internet also. (Fake Movado) This is like a game of tennis, and the ball is back on your court. Be swift and fast but always control the ball and it will land where you want it to. Explain to the shop what your doing, and do it. Threats are just that, but providing results and standing by your word will show that that you not timid. Allow them the knowledge that you are prepared to provide immediate positive updates to each channel, the minute he corrects the problem. Keep in touch and let me know the outcome..

(I dont even like tennis )
Old Jun 23, 2002 | 08:08 PM
  #13  
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damn that blows
Old Jun 23, 2002 | 09:52 PM
  #14  
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Sounds like a scam from word 1

First I have done several searches for this company on yahoo with no luck, I've even mapped the address and looked for local business with no luck!

Yes start with a letter from an attorney to let them know you aren't playing around. With any luck they'll refund the full amount they owe you without having to go any further. Also do everything else everyone else has told you to do.

Now you have a phone number that you are able to get a hold of them (him) by. You need to do a reverse look up on this number and get the full address and business name if any so you know who and where they really are. This is your first step without this info you will be wasting more time.

This doesn?t sound like a regular tire store, this may even be an employee doing something on the side, but if it is and you go down there make a scene in front of other customers. Businesses hate that. But stay composed and never ever resort to violence. You wont only lose this money over this BS and you'll really need an attorney then.

You made a money order out to CUSTOM WHOLESALE so there should be a bank account with that business name on it. Find the bank. Check with the company you made the money order out with they may have the bank name it was deposited/cashed at. Now check the account for availability of funds. Banks can't tell you how much money is in an account but they can tell you if a check you have will clear or not. Call the bank and say you are so and so with so and so Co. and ask them to verify funds on a $3251.95 check you have from this company, uneven amounts sound more legit.
Hopefully they tell you it will clear.

If after a reasonable amount of time (1-2weeks) you still don't have your money it's time to really play hardball.

Anyone can sue anyone in this country with or without an attorney. Find out where the small claims court is in the county that this business/person is located and start the process. You can sue for more than you are out also, phone bills, lost wages, travel expenses, attorneys fees... anything involved with the case. The judge will ultimately decide what is fare.

I know this has been said before but I can't resist. This all could have been avoided had you used a credit card. Most companies don't charge anything to use one anymore and when they do it make my nose twitch right of the bat. If the deal sounds to good to pass up it's still worth the security and piece of mind.
This thread should not only be about getting the word out about this phucking company but about how to do smart business in the first place.
And in thinking about that if you charged your money order you may still have some recourse with your credit company albeit slim.

I hope this helps and I'm sorry you have to go through this.
Old Jun 24, 2002 | 04:52 AM
  #15  
IWNTMORHP!!'s Avatar
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CAN YOU PUT IT ON THE WALL?
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thanks everyone...your advise is greatly appreciated. i guess if nothing else, i have learned my lesson. something else, that i could use some feedback on...should i accept the new set of wheels he is sending. i have to pay a 100 COD for them. at the time i figured it would buy me some time to work this and worst case senario, i could use the wheels or sell them for a profit? a) don't accept and have 0, until this is resolved. b) accept and use them ( i desperatly need tires on the max-poor alignment has trashed the tires since i ordered these) c) accept and sell them here for a profit or at least break even. also what do you think these options do to my recourse on this guy? if i accept the new merch, doesn't that say "i don't have a problem with this guy any more?" thanks again. i will be working on this today in my free time. oh one more thing...where should i look for an attny? local or because of licensing, in oh? on that note, how do you find a good attny that doesn't charge mucho $$$$$$$? i have some attnys that i work with and i might be able to network with them if need be. they may know someone in oh. guess i just answered one of my questions. i will keep everyone posted. out.
Old Jun 24, 2002 | 05:53 AM
  #16  
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IMHO for a tank of gas each way you could drive down to Kent and look at them 1st. hand. You may even get your money back if the "NEW" ones are still no good. It's about 350 miles away. Get the cars alignment done, sounds like you need this done anyway, rotate the best tires to the front and drive down there. If you get good rims and tires while there have them installed in Kent. You'll spend the same $100 maybe less.

I don't know what these are worth retail but if they look like the ones in your pics I find it hard to believe someone on this org. would pay $2200 for them. And if you try yo sell them somewhere else your just doing the same thing to someone else.

As far as attorneys go check this out. http://forums.maxima.org/showthread....hreadid=122151
Old Jun 24, 2002 | 01:46 PM
  #17  
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CAN YOU PUT IT ON THE WALL?
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i have tried to go that avenue, but both times, he told me the check was sent, then that the wheels were sent. my plan was to go on friday (3 days ago) and we ended up in a debate about that location is not where he is located...it is one of their retail locations, and they won't tell me where he is located, along witht the warehouse. at this point my wife is about to let loose on this guy, and that is never pretty! i called and got as well as emailed and got the tracking #s, so the new wheels are on their way (surprise!) should i accept them and pay the 100 cod or should i decline delivery, and demand my $ back. also, in all of their info @ rimshop.com, nothing states that there is a 30% restock fee, nor is there any info of the sort on the receipt. what to do? i don't want to screw myself by accepting the wheels, but i also don't want to be left with no $ and no wheels and tires. catch 22. can n e one shed some light?
Old Jun 24, 2002 | 02:13 PM
  #18  
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CAN YOU PUT IT ON THE WALL?
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just checked infospace.com and the number belongs to
Jones, Peggy J
330-346-0450
Map | Nearby Businesses | + Address Book 330-346-0450

not a business! it is a residential #. interesting.
checking bbb in akron now.

keeping you posted
Old Jun 24, 2002 | 02:31 PM
  #19  
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This is so messed up I pray that you get your money and then some back. This is horrible for this to happen to anyone. I am pretty sure you work hard for your money and the last thing you need is some Grifter trying to swindle you for your hard earned money.Complete B.S. persue it don't give up and you will come out of this fresh.
Old Jun 24, 2002 | 02:48 PM
  #20  
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Definitely get your money back and find a different company to buy rims from. These guys r playing games with you and you should report them to a better business bureou. You should not deal with bs like this
Old Jun 24, 2002 | 03:03 PM
  #21  
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Chooches

Originally posted by xfirepwr1
Definitely get your money back and find a different company to buy rims from. These guys r playing games with you and you should report them to a better business bureou. You should not deal with bs like this
Yeah. Get your $ back. Don't settle for something you don't want. He violated a "contract" with you by sending you defective tires. Don't let your "rush" to settle this cloud your judgement. Under NO circumstances accept anything but what you ordered or better for no additional $.

My .02...
Old Jun 24, 2002 | 03:05 PM
  #22  
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The following complaint was submitted on 6/24/2002 4:51:13 PM:

CUSTOMER INFORMATION:


COMPANY OR ORGANIZATION INFORMATION:

Custom Wholesale
715 Mantua St.
Kent, OH United States 44240
(330)346-0450
www.rimshop.com

COMPLAINT INFORMATION:

Complaint #: 712402
Complaint Type: General Complaint (not a car maker)
Date Received: 6/24/2002
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Refund Practices
Complaint:
purch wheels thru ebay auct. delayed ship lied about ship date. 2wks later receive damaged/b stock merch. seller stated fed ex damaged merch. sent back via fed ex and waited 2 more wks. informed by seller only 1 damaged, waiting for replacement. would be 2 wks til arrival. informed seller that i no longer wanted merch-felt it was damaged prod. asked if any other in stock and told-no. asked how long and told 2wks. at which point i requested $ back. told by seller that secretary would handle on mon june 17th. called tue,w,th, and told same. informed seller that i would come to kent to retrieve my $ friday if no tracking # on refund check. told by seller that orig merch +1 new wheel was already shipped back to me that day. was told i would have tracking # that eve. no trackin number was provided. on fri 21st, spoke to seller and was told that wheels had not shipped, they had not received wheel from manufacturer. delay was because manufact. did not have any prod avail. my option was to wait 2 wks for replacement, or a refund minus 30%($660). he also said i had one other option for a replacement to original choice but i would owe $100 cod. i chose to receive alt choice to be delivered tues, june 25th to my office. i received the tracking #s to these wheels today. i do not want to accept these wheels, just want my full $2199 refunded for my troubles and headaches. i no longer wish to do business with company/individual that treats customers with disregard, and has a lack of integrity, ethics and morals. i believe seller has tried to defruad fed ex for damaging wheels, as well as trying to take advantage of buyer by refusing to refund full amt. seller consistantly lied to me about shipment of wheels, check and again the shipment of replace. wheels. refund policy is not disclosed anywhere on receipt or web site. original merch not as described. plse ref auct # 1823940112 on ebay. also note feedback for seller. thank you for your assistance.

sincerely,


william cale schorer
Desired Settlement: Refund
Settlement Explanation:
i would like full refund of money pd to custom wholesale, and for them to be listed in your records to help avoid this situation in the future.
Customer Service Rep: Mr. gary, and dale unknown
Product or Service: wheels and tires
Model Number: neeper haaz 18" chrome wheels kuhmo ecsta tires
Account Number:
Order Number:
Salesperson: Mr. gary
Payment Made: Yes
Purchase Price: 2199
Disputed Amount: 2199
Payment Method: Check
Purchase Date: 5/3/2002
Problem Date: 5/14/2002
Complaint Dates: 5/15/2002, 5/16/2002, 5/17/2002


The bureau that will handle your complaint is:

BBB of Akron
222 W. Market Street
Akron, OH 44303
Phone: (330)253-4590
Fax: (330)253-6249















Copyright © 1995, 1998. Council of Better Business Bureaus. All rights reserved.
Old Jun 24, 2002 | 03:21 PM
  #23  
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Good luck and keep us posted.
Old Jun 24, 2002 | 03:26 PM
  #24  
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Ebay

Dont forget Safeharbor on Ebay. They can suspend his account while investigating and not allow him to defraud others. Look under seller or buyer practices for link.

http://pages.ebay.com/help/community/ins-guide.html
Old Jun 24, 2002 | 06:14 PM
  #25  
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cant get safeharbor to work to file a complaint. just kept linking me back to the explanations page. any ideas, or am i just really stupid? don't say it!
Old Jun 24, 2002 | 07:03 PM
  #26  
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just email a letter of complaint to safeharbor@ebay.com but include auctioneer and item number. I think with link you must get sellers info and telephone number 1st and then you can file complaint.
Old Jun 24, 2002 | 07:33 PM
  #27  
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thanks again killrwheels. youve been a great help with all your info. found out the guy has another complaint with the bbb in ohio. he has only been on file since april of this year, and two complaints. two out of three aint bad! it said that he failed to reply or respond to the complaints. doesn't give me lots of hope for that avenue. attny general, or D.A. is my next step. also left a message with the chamber of commerce in kent. hopefully this will start to pay off. back at it again tomorrow. time for bed! long day today and longer tomorrow! thanks again everyone for your .02. i appreciate it.
Old Jun 24, 2002 | 07:48 PM
  #28  
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Not that it will accomplish much but contact AOL as well and tell them rimdogg1@aol.com is using their AOL account for fraudulent business practices. If you're lucky AOL could cancel the account.

As for the domain rimshop.com, unfortunately all the whois information points to a domain hosting company in
Australia:

Hostonce.com
PO Box 8016
Oakleigh, Vic 3166
Australia
95448280
Fax- 95440460

You could try emailing support@hostonce.com to try and get a valid address if the Fedex return address is not the right one. Also note the domain was only created this march. Sounds like a new fly by night company.
Old Jun 24, 2002 | 07:55 PM
  #29  
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i feel for you. good luck with all that mess. hope you get your money back.

btw, no way would i take the rims if you know they're damaged.
Old Jun 24, 2002 | 08:42 PM
  #30  
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INSPECT AND REFUSE SHIPMENT!!!!!!!!!!!!!!!!!!!!!

1. How did you pay for the money order?
a) Credit card or cash?

2. Resubmit the claim with the bbb.
b) You need to include rimshop.com part of the complaint or as an additional complaint. In case one is a dummy company.
c) Come on man this is the start of the first legal document in this case not a thread on a web forum. DON'T MIS-SPELL, DON'T ABBREVATE UNNESISARILY, USE PROPER PUNCUATION. DON'T LET SENTENCES RUN ON...............(YES I AM YELLING )
cc) Use a word processor to write your complaint, when finished spell and grammar check it, and then cut and paste. Schit I use one here to. This includes all aspects of the form. Get help if you need it. E-mail it to me if you have to and I'll proof it for you. There are to many problems, from start to finish, to list here.

Look I'm not trying to bash you here but when done properly a letter or legal document reflects who you are and adds credibility to your statements. And we all what to be seen as an intelligent person who speaks the truth (well most of us do lol)

I'm also trying to help you out here as it doesn't look like you've got the cash for a lawyer and that's just what these scum bags are hoping for, you to just go away.
You see if they keep the amount of money high enough to get phat but low enough, under $5000 because over that and fraud and theft is a federal offence, they can keep going with out much to worry about. There are also many things you don't know yet. Is this 1 person selling something they f'd up or is this a repetitive business practice with these people.

Now when the box(s) come back to you re-inspect the stuff before the driver leaves if it's all good then good for you. But I have a feeling your gonna get at least 3 if not all 4 of the same rims back if so take better pictures, Include 1 of the labels this stuff had to be picked up somewhere, and REFUSE THE SHIPMENT!
The $100 dollars he's trying to get from you COD well this is the 3rd time he's paying freight on this deal, and he's trying to get it back (CKSUKER), if the stuff is BS again make it 4!


Now in closing check with FedEx and see if he's filed a claim with them if he has we all know it's BS and FedEx has lawyers Don't forget to answer #1.


Adam

P.S. (I'm gonna yell again) DON'T EVER POST YOUR PERSONAL INFO ON A WEB FORUM! YOUR JUST ASKING FOR MORE PROB.'S!!!
Edit the post and remove that stuff.
Old Jun 24, 2002 | 09:01 PM
  #31  
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DAMN i wanted to CRY for u reading this sh*t. no joke. THats the f*cking worst. Hopefully those guys will get what they deserve. Good luck to you.
Old Jun 25, 2002 | 04:36 AM
  #32  
IWNTMORHP!!'s Avatar
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Originally posted by Myrv
Not that it will accomplish much but contact AOL as well and tell them rimdogg1@aol.com is using their AOL account for fraudulent business practices. If you're lucky AOL could cancel the account.

As for the domain rimshop.com, unfortunately all the whois information points to a domain hosting company in
Australia:

Hostonce.com
PO Box 8016
Oakleigh, Vic 3166
Australia
95448280
Fax- 95440460

You could try emailing support@hostonce.com to try and get a valid address if the Fedex return address is not the right one. Also note the domain was only created this march. Sounds like a new fly by night company.
thanks for doing your homework. i never would have thought of that. i will pursue those leads today also. thanks again. bbb shows that they just started up in april, or at least they were reported in april. agreed they are a new co. not good track record so far.
Old Jun 25, 2002 | 07:27 PM
  #33  
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talked to the attny today, and upon his guidance, i am going to accept the wheels if they are in good condition, and either sell them locally or use them...the local shop here, told me the cost on them was 2100, and that they would sell for around 2800 retail. if they are not in good condition, either refuse them, or accept them and drive to kent ohio and deal with him face to face on the matter, of course, i would call the police before i got there, so they would be witness to what happens, and so they hear my side of the story first, before he can deny all that has happened. my attny also told me to follow up with the website co, aol, and attny gereral. he said the likelyhood of me actually getting my $ back was slim, but the more i can spread this around the better off i am in getting back at them for screwing a customer please pass this on to everyone you know, so he doesn't have a chance to do this again. my only words other than these are to deal with a local shop...you always have someone to go back to, face to face, and worst case senario, you should have some local ties to legal services, ie attnys, small claims court (i would have to go to kent ohio to prosecute)as well as their business is dependant on the local reputation. my .02 on the whole mess!
Old Jun 25, 2002 | 07:48 PM
  #34  
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lcf
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Originally posted by maximaman777
As far as attorneys go check this out. http://forums.maxima.org/showthread....hreadid=122151
sounds like you retained an attorney already... good.

if i were you, i would seek a refund simply on moral grounds. i would consider myself cheated. i would want my money back and i would gladly give his crappy rims back to him. i wouldn't care HOW long it took, i would not rest until i were satisfied.

i have a team of attorneys behind me... so it's okay.
Old Jun 25, 2002 | 08:45 PM
  #35  
IWNTMORHP!!'s Avatar
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Originally posted by lcf
sounds like you retained an attorney already... good.

if i were you, i would seek a refund simply on moral grounds. i would consider myself cheated. i would want my money back and i would gladly give his crappy rims back to him. i wouldn't care HOW long it took, i would not rest until i were satisfied.

i have a team of attorneys behind me... so it's okay.

hey man...i was seriously considering that $26! i work in the insurance business, and that truely makes sense to me...but the duckets are just too short right now. that is the only prob with what i do. it is all production based income, but this month i make up for the three months with very small checks(500ea. april, may, june) with a new born son, its hard to live off that, and still take clients to lunch, and put gas in the car...which i haven't been driving much cause the tires are dangerously bald! been driving a grand cherokee v8...gas much? thats almost my paycheck right there! i am 100% with you on wanting my $ back, but i cant afford to wait up to 3 mos to get it...if it were up to me this guy would get no money from me...all he would get is a big fat withdrawl from his checking acct, and lots of bad publicity! i do feel extremely cheated...the guy lied to me a minimum of 4 times! blatently lied, and then wants to charge me 200 for shipping(standard for all of his customers)which was already pd initially, and 100 cod now for this new set! for the headaches and heartburn, at least eat the c note! anyone know how to hack a web page? not that i would suggest doing anything illegal!, but just for conversation sake?
Old Jun 25, 2002 | 09:17 PM
  #36  
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lcf
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Originally posted by IWNTMORHP!!



hey man...i was seriously considering that $26! i work in the insurance business, and that truely makes sense to me...but the duckets are just too short right now. that is the only prob with what i do. it is all production based income, but this month i make up for the three months with very small checks(500ea. april, may, june) with a new born son, its hard to live off that, and still take clients to lunch, and put gas in the car...which i haven't been driving much cause the tires are dangerously bald! been driving a grand cherokee v8...gas much? thats almost my paycheck right there! i am 100% with you on wanting my $ back, but i cant afford to wait up to 3 mos to get it...if it were up to me this guy would get no money from me...all he would get is a big fat withdrawl from his checking acct, and lots of bad publicity! i do feel extremely cheated...the guy lied to me a minimum of 4 times! blatently lied, and then wants to charge me 200 for shipping(standard for all of his customers)which was already pd initially, and 100 cod now for this new set! for the headaches and heartburn, at least eat the c note! anyone know how to hack a web page? not that i would suggest doing anything illegal!, but just for conversation sake?
the company takes credit card... and you could cancel after resolving this situation. no cancellation fee's are accessed and you'd even get a will for yourself and your partner. after all, if you have a son, i'm sure you realize that it's important to get a will made.

sometimes, life throws us curves that kill us.
Old Jun 25, 2002 | 09:28 PM
  #37  
IWNTMORHP!!'s Avatar
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Originally posted by lcf
the company takes credit card... and you could cancel after resolving this situation. no cancellation fee's are accessed and you'd even get a will for yourself and your partner. after all, if you have a son, i'm sure you realize that it's important to get a will made.

sometimes, life throws us curves that kill us.
tell me about it! do you have your life insurance? age is on your side. lol. i do need to update my will. i have't done it since i got out of the army 3 yrs ago. good thought about the cc but at this point its maxed! the case im working on now will take care of that and then some, so once i get back together financially, i will hit you up on that offer. thanks again.
Old Jun 25, 2002 | 11:02 PM
  #38  
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Originally posted by IWNTMORHP!!


tell me about it! do you have your life insurance? age is on your side. lol. i do need to update my will. i have't done it since i got out of the army 3 yrs ago. good thought about the cc but at this point its maxed! the case im working on now will take care of that and then some, so once i get back together financially, i will hit you up on that offer. thanks again.
Old Jun 26, 2002 | 03:40 PM
  #39  
IWNTMORHP!!'s Avatar
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i just got the wheels this afternoon. all looks well, but i had the fed ex employee examine them with me to ensure that this guy didn't get away with some shadyness again...on of the kuhmos is cut on the sidewall/ shoulder of the tire...it looks like a surface cut, but the lady noted it in the receipt log so fed ex has record of this in case i have to go back. i am also letting gary at custom wholesale know as well. the cut looks like it was from a box cutter. almost as if this set was sold before??? this tire also looks like it has some (minor) wear, as in the little nubbies that stick off a new tire are warn down, but the original colored striping on the tread is still vibrant. maybe 100 miles if any. the wheels are all in good cond too, except one small nick in one of the spokes, but thats getting really nitpickie. now just to bolt them up and supply the pics to everyone. oh by the way, they are lighter than the neeper haaz...those were like rocks, these are 60lbs with tires...kuhmo ecsta supra 712's. 18x8 with 235/40-18. wish me luck!
Old Jun 26, 2002 | 03:48 PM
  #40  
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Good luck man. I hope your happy with these. Pics!



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