I took my car in for the 4th time to the 3rd different dealership for the brake rotor TSB. No one will do the f***ing work. They have told me my rotors are heat cracked from riding the brake (I cant ride the brake with a 5-speed). They told me that whoever replaced the brake pads didnt cut the rotors (f***ing nissan replaced them). Nissan NA is worthless too. I filed a complaint today that I will never buy another Nissan unless they figure out that making the customer happy is more important than making their employees happy by making them not do anything. Those worthless bastards.

P.S. I also took it in because the driverside window auto up doesnt work. They told me two tings 1) its not covered under the 3/36 because there is a lot of labor involved. 2) The car was repainted after it was vandalized (sp?) and that is considered a modification. Maybe if everyone calls and files a complaint about how sh***y Nissan service is something might get done.

Sorry just venting on how much I hate Nissan but love my car.

 

Paint is a modification? WTF if their cars are so crappy getting them painted breaks them... damn. I'm sorry dude.

 

that really sucks dude, you tried 3 delaerships and none of them helped you. their service really sucks then

 

I would have to agree with not wanting another nissan after dealing with that type of sh!7...

 

That sucks! Sorry to hear. Wanna try a 4th dealer?

 

Man, that sucks. I have several minor problems and I FEAR taking it to a Nissan due to the BS I've seen in person and heard on this board.

I will NEVER purchase another NISSAN product! I've also been hitting Nissan where it counts, the pocket book. I turned one guy at work from a 2001 AE Max to an Acura TL and another guy from a QX4 to a RX300(Infinity/Nissan is the same in my book). I tell EVERYONE about my bad experiences with the Max and they run to Honda/Toyota products. It makes me feel a little better. I like a lot of things about my Max such as styling/performance/5-speed/cost/options, but the few problems and bad Nissan service make it not worth keeping it for too much longer(purchased Jan 1, 2001).

 

Cannot tell you HOW bad my experiences with two different NISSAN dealerships have been. Since day one. Never could get Service Manager to even look at my defective front GRILL (discolored) from the factory, brake problems at 23K, discolored AirBag cover on Passenger Side (grey leather interior). I also (after owning an '89 Maxima - loved that one) then two Lexus' in a row will NEVER give NISSAN any more business. Telling everyone about my experiences is the only way. Writing to corporate in CA yielded a free oil change. STILL did not address my problems. I do love the performance, but question the quality of materials (interior and plastics). Plus lack of "luxury" features vs. comparably priced vehicles. ***NISSAN PLEASE READ***

 

I think I may cancel my extended warranty just because I can't imagine them ever actually doing any work under the warranty. They find an excuse for anything don't they?
Really stinks.

 

That's exactly what I did (Returned their extended warranty for a pro rated refund) after they refused to fix some rust in my battery tray. Their reason for refusal was that regular maintenance was not performed at a Nissan Dealership.
You may also want to file a complaint with BBB autoline program. The number for autoline is in the warranty booklet.

 

Get the BBB, your local Nissan Rep, and Nissan NA involved. Hitting all of them up at once may yeild some results.

 

I'm on the phone with Nissan NA again and they might solve the problem I have with my window but not the brakes. WORTHLESS BASTARDS!

 

As for this kind of excuse...that is why it's important to keep all your receipts for your regular maintenance. That means keeping the receipts for oil and filter purchases if you do it yourself. If they refused because you didn't use "Nissan" parts or service, then take them to court.

As for bad service, that really sucks that they won't do the repair even the TSB states that it's covered.

 

I also loathe taking my Maxima into the dealer. I hate wasting my time only to be told they couldn't recreate the problem. My drivetrain frequently sends back a high pitched vibration through the accelerator pedal/steering wheel when i'm cruising at a constant speed and need to speed up a little. It feels as if the tranny doesn't want to shift out of O/D and that something just isn't meshing properly.

My first car in high school was a new 93 Nissan Altima. I currently have over 180,000 miles on it. It's been very reliable and durable and I was fairly happy with it since it went through hell and back during my high school and college years (you know how teenagers are on their cars).

My parents then bought a 98 Maxima GLE which looking back was noticeably poorer in reliability than my Altima. Sometimes the engine won't start even though it's only got about 30k miles on it. The stereo volume is erratic and the leather quality was terrible. Brake rotors warped after only 15k miles.

When it came time for me to replace the Altima I decided to go with a 2000 Maxima SE. I was hoping it would be as good to me as my Altima and at this point I was still a fan of Nissan's "uniqueness". I didn't want to be driving an Accord or other car that everyone had. By this point at least 3 or 4 friends had purchased Nissan's as a result of seeing how reliable my Altima was (especially after all those frequent random road trips in college).

However, after the past year with my car and as a result of now being able to afford better I cannot safely say I want to deal with Nissan anymore. My rotors warped @ 9k miles, the engine sometimes also doesn't start on the first try, the vibration problem discussed above as well as tranny slip, A/C that isn't cold, and general interior rattles.

We are a Nissan family but the Altima is going to the junkyard shortly after being parked for the past 5 months. I'm going to be trading in my parents Maxima GLE for a Mercedes M-class. Shortly after that i'll be trading in my 2k Max SE for something yet to be determined. I was looking at the new '02 Q45 but after recently going to the dealer and having a salesperson not be able to show me how all the features worked I think i'm going to go for something simpler (can't image how much repairs will cost down the road once all those electronics start malfunctioning) I decided against one. I think i'll probably end up with a Lexus GS. And the days of touting Nissans to car-buying friends are pretty much over.

I don't mean to offend anyone with my rant. I've been visiting this forum since I got my Max but never posted anything until now. I just felt compelled to register with the forum and post after reading this thread. Anyway, anyone interested in a used 2000 SE with 32k miles?

 

You need to go to a different dealer, if you have another one nearby. My dealer has fixed everything I've presented to them, without question. Your's is the worse I've heard of. Riding the brakes!!! How can they accuse you of that without an evidence. Ask them why there's a TSB on this.

 

I told the dealership about the TSB's and they told me that they are just documentation for refrence on fixing problems, they are not responsible for covering any TSB repairs under warranty.

 

That's just plain wrong. TSB's are covered in full during your warranty period. The brake TSB specifically states that the repairs are covered under warranty up until 36,000 miles.

 

Have you tried contacting Nissan Customer Service. My dealer had difficulty resolving a problem, and they were glad to get involved. The difference in my situation was that the dealer wanted to make the repair, but wasn't sure how to - I chalk this up to poor communication and/or documentation regarding service issues between Nissan and their service people.

 

They are correct, a TSB is just a notice of how to fix things. It is in no way a recall or a required procedure that must be performed.

But if the condition exists and you as a custumer requests the condition to be fixed, the work should have been done with no questions asked.

But in this instance, the dealers are scared that this TSB might not cover your existing condition, which is a cracked rotor, not a warped one. The dealers are just looking out for themselves. They are afrais that if they perform the work, Nissan might not cover it.

Just some thoughts.

 

try an infiniti dealership, one that's not attached to a nissan dealer. one of theirs was unbelievably more friendly and accomodating than my local nissan dealer when i had my pathfinder.
they may all have to deal with nissan na on warranty stuff, but the infiniti guys made more of an effort to get things straightened out. obviously, i may have just been lucky, but they really made my life a lot easier, even prompting me purchase another nissan. when i can afford it, i'll be buying infiniti.

 

Why do you steer people away from Infiniti? They are #1 in many cutomer satification surveys. BTW- The Maxima is #2 in its class in Consumer Reports. (2nd to Infiniti G20)

I can show even longer lists of TSB's for Camry's and Accord's. There's no such thing as a perfect car. Cars are mechanical. Mechanical things break... all brands and nameplates included.

 

Don't think we are questioning the "mechanicals" per se.... It's a LACK of satisfaction in getting LEGITIMATE Warranty issues addressed and resolved by Nissan Dealers without beating our heads against a concrete wall. OUCH!!! The standard 3/36 warranty means crap. More items are covered under a Ford or Mercury standard warranty. Like brake/rotor problems, noisy a/c blower motors, rotting battery holder, etc. I am serious here. I NEVER had warranty issues with any car that were NOT COVERED like the ones I am continuing to have with Nissan. Thank you very much.....

 

I talked with a service manager here in south florida at an Infiniti dealership about doing some stuff on my Maxima, he said that if it was under warranty they couldn't do it...that it would have to be a Nissan dealer, not Infiniti...

I hate most dealers, not just Nissan. Right now I don't have the money to buy an Infiniti or Lexus, but once I do, you can be guaranteed that I'll buy one, just to be treated like gold.

 

EAST COSAT NISSAN, ENGLEWOOD CLIFFS, NJ "K!SS MY A$$"

Whats next? cant service the car because of clear side markers?
Roger

 

If you buy Infiniti, you will be treated like gold. Why is he steering people away from Infiniti?? And if you find a good Nissan dealer, like mine, you will be treated like you should. Most of these complaints are dealer related, not Nissan specific.

 

I'm not crying about "mechanical issues" even though there are also a few of those. I'm b!tching about the way Nissan dealers ALWAYS try to get out of performing warranty work and that Nissan won't seriously try to fix the "fuel-cut" and paint issues I have. Eventually they may do the repair, but they make you go above their head before they even lift a finger. Anyways, I'm just not thrilled with my local Nissan dealer, so unless I was to move to another area with a better service department, I won't purchase another Nissan. Also, in consumer reports they rated Nissan 2nd to LAST(Mitsubishi was last) in overall customer ownership experience which includes quality, service, etc.. The Infinity dealerships are better in my area, but they are still Nissan which I'm not to happy with over the above issues and the new Altima/3.5 Max. Anyways, corporate Infinity actually cares about keeping customers by calling you after every service to make sure you were treated right and everything was repaired to your satisfaction.

 

Basically I've never gone to the dealer except for warantee work. They lie, rip you off, double charge (work on two cars at the same time) and damage your car to boot (scratches and grease spots inside (


Find a good independent mechanic and stick with him. You will get as good or better work at 2/3 the cost.

 

Exactly! I've already found one and a GOOD mechanic is worth his weight in gold. Well almost.

 

My Nissan dealer calls me after each app't as well. I guess there's a lot of variation.

 

I am assuming you are referring to Gaithersburg Nissan. Honestly, I think their service has gone down a bit lately. I used to get a call after some service, but lately they have not done so. They seem to be under new management now. I think I liked the old guys better.

 

My friend with an '92 Inifinity G20 STILL gets a call after routine maintenance and even oil changes.

 

I just got a mailer with the service advisors and mechanics pictures on it. It looks like they had some turnover recently. In the past year or so they have been really good to me. I guess things may be changing to the worse?