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"J.D. Power Releases 2012 Dependability Study"

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Old Feb 15, 2012 | 01:50 PM
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"J.D. Power Releases 2012 Dependability Study"

http://blogs.cars.com/kickingtires/2...d=20714:212417

The J.D. Dependability scores dropped today. We're down last year from 183 to 153 problems per 100 vehicle! But still below the industry avg. F.Y.I., Infiniti plummeted from being EXACTLY at the Industry Average to being 40 problems more below the average this year. Lexus remains the the industry's top dog. Get it together, Nissan!

Last edited by dauntlessmax; Feb 15, 2012 at 04:13 PM.
Old Feb 15, 2012 | 02:00 PM
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If the average is 132 and Nissan is at 152 how are they below exactly? lol
Old Feb 15, 2012 | 02:37 PM
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Originally Posted by esco115
If the average is 132 and Nissan is at 152 how are they below exactly? lol
problems per vehicle. the higher the worse

Last edited by Car Addict; Feb 15, 2012 at 02:40 PM.
Old Feb 15, 2012 | 04:32 PM
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Originally Posted by Car Addict
problems per vehicle. the higher the worse
I am aware I now know how he meant it.. lol But in this case we are above average making it worse.. but I got him now I was confused due to how I was reading it...
Old Feb 15, 2012 | 04:38 PM
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I was confused at first too, lol. I thought we were doing so good at first, but I read it wrong. *sigh*
Old Feb 15, 2012 | 05:12 PM
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This should have been in the OT.
Old Feb 15, 2012 | 09:19 PM
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There are so many variables when you look at just nameplate rankings. For example, the top two cater only to a very small niche in the market. How many Lexus or Porsche pickup trucks are on the market? I would rather see the individual rankings of all the cars evaluated by J. D. Power. When you look at all the different types of vehicles of one manufacturer lumped together then one bad apple can spoil the whole bunch.
Old Feb 15, 2012 | 09:29 PM
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just traded in my maxima for the new fiat 500...looking at this post it reassured me that i made a good decision.
Old Feb 15, 2012 | 09:59 PM
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Originally Posted by Pearl09Max
just traded in my maxima for the new fiat 500...looking at this post it reassured me that i made a good decision.
I hope that was a joke a Fiat 500 over a Max Never....maybe the Lexus or something....
Old Feb 15, 2012 | 10:11 PM
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Lol it was a joke ...although the fiat 500 abarth is a hell of a nice car! But yea i wouldnt trade max for it...not even an overpriced toyota lol
Old Feb 16, 2012 | 01:01 AM
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Originally Posted by 2young2retire
There are so many variables when you look at just nameplate rankings. For example, the top two cater only to a very small niche in the market. How many Lexus or Porsche pickup trucks are on the market? I would rather see the individual rankings of all the cars evaluated by J. D. Power. When you look at all the different types of vehicles of one manufacturer lumped together then one bad apple can spoil the whole bunch.
True. Nameplate rankings tell us nothing about a particular vehicle, such as the Maxima. Last time I counted, I think Nissan had SEVENTEEN different vehicles on dealer lots. Chevy and Ford probably have more than that.

And you are correct in that the nameplates at the top are those that sell no econoboxes. Companies that are mass-producing lots of different vehicles that will sell for half the average price cars sell for these days cannot afford to put tons of labor and expensive materials into these econoboxes. If they did, they would have to slap a Porsche sticker on it and charge a bundle for it.
Old Feb 16, 2012 | 05:20 AM
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Originally Posted by lightonthehill
True. Nameplate rankings tell us nothing about a particular vehicle, such as the Maxima. Last time I counted, I think Nissan had SEVENTEEN different vehicles on dealer lots. Chevy and Ford probably have more than that.

And you are correct in that the nameplates at the top are those that sell no econoboxes. Companies that are mass-producing lots of different vehicles that will sell for half the average price cars sell for these days cannot afford to put tons of labor and expensive materials into these econoboxes. If they did, they would have to slap a Porsche sticker on it and charge a bundle for it.
ok I see what your doing, lets keep an open mind here. Your right luxury brand with maybe 11 vehicles in the line up vs a basic brand with 22 vehicles right?

Lets compare Lexus 11 vehicles vs Infiniti 7 vehicles made by the same company (Nissan) did worse in general, whats the excuse here?
Old Feb 16, 2012 | 07:06 AM
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infiniti under VW? lol !!!!
Ford all the way in top? lol !!!!!!!!!!!!!!!!

I dont believe these results.
Old Feb 16, 2012 | 07:25 AM
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On NBC nightly news last night, lexus, porsche and a few others I don't recall, and dodge, Jeep, chrysler we at the bottom.
Old Feb 16, 2012 | 10:22 AM
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Originally Posted by QT1 5MT AE
infiniti under VW? lol !!!!
Ford all the way in top? lol !!!!!!!!!!!!!!!!

I dont believe these results.
Its true, believe it
Old Feb 16, 2012 | 10:23 AM
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Originally Posted by QT1 5MT AE
infiniti under VW? lol !!!!
Ford all the way in top? lol !!!!!!!!!!!!!!!!

I dont believe these results.
Its true, believe it Or not ford has been really stepping it up lately
Old Feb 16, 2012 | 06:02 PM
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Originally Posted by Pearl09Max
Its true, believe it Or not ford has been really stepping it up lately
Ford has indeed been improving reliability for almost five years now.
Old Feb 18, 2012 | 04:21 PM
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You have to take these studies with a grain of salt and not just focus on one source for information. For instance, Consumer Reports 2012 automaker comparison for reliability (based on past, present, and future reliability) completely contradicts what JD Power says for the same year. With consumer reports, the reliability ranking per brand went as follows:

(1) Scion
(2) Lexus
(3) Acura
(4) Mazda
(5) Honda
(6) Toyota
(7) Infinini
(8) Subaru
(9) Nissan
(10) Volvo
(11) Hyundai
(12) Kia
(13) Jeep
(14) Lincoln
(15) Chrysler
(16) Volkswagen
(17) Chevrolet
(18) Mercedes
(19) BMW
(20) Ford
(21) Dodge
(22) GMC
(23) Mini
(24) Buick
(25) Cadillac
(26) Audi
(27) Porsche
(28) Jaguar

So who are you to believe, JD Power, Consumer Reports, etc? Do what a smart buyer does, look at these and other sources and take the general consensus. I know the one thing still holding Nissan back is their poor reliability on pick-ups, large SUVs, and their compact sedans.

Last edited by smarty666; Feb 18, 2012 at 04:23 PM.
Old Feb 18, 2012 | 07:23 PM
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Originally Posted by smarty666
You have to take these studies with a grain of salt and not just focus on one source for information. For instance, Consumer Reports 2012 automaker comparison for reliability (based on past, present, and future reliability) completely contradicts what JD Power says for the same year. With consumer reports, the reliability ranking per brand went as follows:

(1) Scion
(2) Lexus
(3) Acura
(4) Mazda
(5) Honda
(6) Toyota
(7) Infinini
(8) Subaru
(9) Nissan
(10) Volvo
(11) Hyundai
(12) Kia
(13) Jeep
(14) Lincoln
(15) Chrysler
(16) Volkswagen
(17) Chevrolet
(18) Mercedes
(19) BMW
(20) Ford
(21) Dodge
(22) GMC
(23) Mini
(24) Buick
(25) Cadillac
(26) Audi
(27) Porsche
(28) Jaguar

So who are you to believe, JD Power, Consumer Reports, etc? Do what a smart buyer does, look at these and other sources and take the general consensus. I know the one thing still holding Nissan back is their poor reliability on pick-ups, large SUVs, and their compact sedans.
I couldn't agree anymore with you and well said with the exception that Nissans problem isnt only those segments you stated its all its line up even the whole infiniti line up... Its the simple things thats killing them, yet their reputation is what it saving them at the end.
Old Feb 18, 2012 | 08:08 PM
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Don't know if it's true or not but I hear the manufactures pay the auto mags for good reviews. Maybe they pay JD or CR.
Old Feb 19, 2012 | 06:36 AM
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Originally Posted by esco115
I couldn't agree anymore with you and well said with the exception that Nissans problem isnt only those segments you stated its all its line up even the whole infiniti line up... Its the simple things thats killing them, yet their reputation is what it saving them at the end.
I'm not sure what you or JD Power are referring to when it comes to Infiniti or the whole Nissan line-up, nor did JD Power explain how that make dropped so significantly from 2011 to 2012, especially when they are ranked so high by everyone else. Granted, they need to refine and rejuvenate their entire line-up, b/c Audi and BMW are doing it and will leave them in the dust if they don't. But I constantly see the Maxima, Altima, Rogue, and Murano ranked above avg on quality, reliability, and reviews.
Old Feb 19, 2012 | 08:53 AM
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This means cars that are THREE years old. So even if the newer models rank GREAT in all other ratings, the JD rankings are referring to the 09 models in their 12 rankings. It's always been like that...

Explains why all Chryslers are at the bottom (09 bankruptcy)
Old Feb 19, 2012 | 11:40 AM
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Originally Posted by smarty666
I'm not sure what you or JD Power are referring to when it comes to Infiniti or the whole Nissan line-up, nor did JD Power explain how that make dropped so significantly from 2011 to 2012, especially when they are ranked so high by everyone else. Granted, they need to refine and rejuvenate their entire line-up, b/c Audi and BMW are doing it and will leave them in the dust if they don't. But I constantly see the Maxima, Altima, Rogue, and Murano ranked above avg on quality, reliability, and reviews.
Clink the link on the OP post and read what they mean. The test is based are vehicles 3yrs old and what are the issues with them (If any).

Lets use the Maxima for example as we all here own one or has owned one at some point. 2009 MY, there are complaints on how they dont start, sunroof issues, engine noise, suspension noise, ABS noise (this should not be heard on a $30+k car period), and the list goes on.

Thats just as an example, remember that in the critics world the bad over looks the good of a car.
Old Feb 19, 2012 | 04:09 PM
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Originally Posted by esco115
Clink the link on the OP post and read what they mean. The test is based are vehicles 3yrs old and what are the issues with them (If any).

Lets use the Maxima for example as we all here own one or has owned one at some point. 2009 MY, there are complaints on how they dont start, sunroof issues, engine noise, suspension noise, ABS noise (this should not be heard on a $30+k car period), and the list goes on.

Thats just as an example, remember that in the critics world the bad over looks the good of a car.
I don't see anything in the link from the OP that states an explanation for Infiniti's severe drop. Still contradicts CR's placement of both Infiniti and Nissan I provided, and they based that on past reliability as well.
Old Feb 19, 2012 | 07:57 PM
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Originally Posted by smarty666
I don't see anything in the link from the OP that states an explanation for Infiniti's severe drop. Still contradicts CR's placement of both Infiniti and Nissan I provided, and they based that on past reliability as well.
LMAO oh man... I think you miss understood me, the only way you can understand what JD did or doing is by being aware of the issues some manufacturers are having...
Old Feb 20, 2012 | 08:59 AM
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Originally Posted by smarty666
I don't see anything in the link from the OP that states an explanation for Infiniti's severe drop. Still contradicts CR's placement of both Infiniti and Nissan I provided, and they based that on past reliability as well.
http://blogs.cars.com/kickingtires/2...ity-study.html

That's last year's scores, where Infiniti was directly at the industry's average.
Old Feb 20, 2012 | 03:26 PM
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Originally Posted by dauntlessmax
http://blogs.cars.com/kickingtires/2...ity-study.html

That's last year's scores, where Infiniti was directly at the industry's average.
^ Still that is a big drop with no explaination and I haven't seen any other car mags/blogs rating Infiniti that low.
Old Feb 20, 2012 | 03:30 PM
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Originally Posted by esco115
LMAO oh man... I think you miss understood me, the only way you can understand what JD did or doing is by being aware of the issues some manufacturers are having...
All cars have issues there first model year, that is why every car mag recommends not getting the first model year. Plus, does JD Power explain how they come to that conclusion, what classifies as a problem? Someone doesn't like the size of the cupholder, sunvisor doesn't come down far enough, etc could all count as problems people report to JD Power and get added as a problem but really aren't necessarily a problem.

Your putting too much stock in just one companies report.
Old Feb 20, 2012 | 03:47 PM
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Originally Posted by smarty666
All cars have issues there first model year, that is why every car mag recommends not getting the first model year. Plus, does JD Power explain how they come to that conclusion, what classifies as a problem? Someone doesn't like the size of the cupholder, sunvisor doesn't come down far enough, etc could all count as problems people report to JD Power and get added as a problem but really aren't necessarily a problem.

Your putting too much stock in just one companies report.
I agree this is true, but I dont think this falls into durability/reliability. Its true yes sometimes this myth does work, but again lets use maxima as an example, ppl with 2010,2011 are having issues that 2009 aren't. Then again 90% of all 2009-2011 maxima's have passenger seat vibration/shakes, yet here I am with a 2012 with the same issue and here you think by now they can get it right?

Don't get me wrong I am in no way knockin Nissan they are a very good company overall its just the simple details kills them like I stated before. If I didn't the price I got for my maxima I would have never paid $35+k for a Nissan period. IMO
Old Feb 22, 2012 | 03:44 PM
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Originally Posted by esco115
I agree this is true, but I dont think this falls into durability/reliability. Its true yes sometimes this myth does work, but again lets use maxima as an example, ppl with 2010,2011 are having issues that 2009 aren't. Then again 90% of all 2009-2011 maxima's have passenger seat vibration/shakes, yet here I am with a 2012 with the same issue and here you think by now they can get it right?

Don't get me wrong I am in no way knockin Nissan they are a very good company overall its just the simple details kills them like I stated before. If I didn't the price I got for my maxima I would have never paid $35+k for a Nissan period. IMO
I actually agree with you on the small stuff. I wrote two letters to Nissan Corp back at the end of 2009 regarding the shaking front passenger seat. It is sad that over 2 yrs later, they have not addressed it, especially with a refresh 2012, and that people with the new car are still having it. It's just completely unacceptable on a car over 30k.
Old Feb 22, 2012 | 03:49 PM
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actually that front passenger seat vibration is a TSB that should be easily fixed. I just bought the part myself it was like 12 bucks and installed it in 10 minutes.

check out this link - http://x.nissanhelp.com/forums/Knowl...2450&catid=536

sign up and download the PDF for TSB: NTB09-041a

it has pictures showing u how to install it and what part to get. its a little bracket
Old Feb 23, 2012 | 05:29 AM
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Originally Posted by Ghozt
actually that front passenger seat vibration is a TSB that should be easily fixed. I just bought the part myself it was like 12 bucks and installed it in 10 minutes.

check out this link - http://x.nissanhelp.com/forums/Knowl...2450&catid=536

sign up and download the PDF for TSB: NTB09-041a

it has pictures showing u how to install it and what part to get. its a little bracket
Ghozt, me buying the part and fixing it or taking it in and fixing it isn't the problem.

Lets say I am joe I walk into nissan buy a 2012 max with just the what $2500 rebate now right? couldn't get them to lower the car price any lower for whatever reason. Why should I bring the car back after lets say a week of owning it after I just paid $39K not including interest over the years, on a car that has the same issues it did on 09-11 Models? Why not nissan fix it from the start?

Why hear the ABS module run a self test? What other car does that? lol I've been in the new G37 and I dont recall it doing such thing... lol

I am no way complain just pointing it out its weakness on details.

Last edited by esco115; Feb 23, 2012 at 05:31 AM.
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