I know this has been talked about a million times, but i need help please. I purchased a used 2001 max in july. i started experiencing the infamous brake judder in august, but did not discover this forum till i few months ago. i brought my car to the nearest nissan service center (nissan 112), who told me that it was wear and tear, and the rotors needed to be machined (150 bucks?). i told them not to do it and took it to my local mechanic who said that the rotors could not be machined anymore than they already have, and that i should replace them. i told him ok, and he did the work for 280 including new rotors and pads. i have since discovered the tsb for brake judder and called 1800nissan1, and complained that i got jipped. the rep called nissan 112, and they nissan 112 insisted that there is no tsb for 2001 maxs. today the rep called (after i gave her the tsb #) and left a message that at 30,000 miles the rotors would not be covered as it is a normal wear and tear item, and the best they could do is issue me a $50 service credit. i have to call the rep back tomorrow, but i feel like im still getting screwed. what can i do?? thanks everyone

 

Go get some nice aftermarket brakes..

I think www.eatricezone.com still has their special for around $575..

I don't think the dealer screwed you.. If your rotors get warped due to warn pads, they wont warranty it.. But in most cases, if you get on their goodside, they'll overlook the warn pads and just honor the warranty..
I guess you'll need to visit another dealer..
My dealer has pretty good customer service. But then again, I've been in and out enough times to know half their employees..

Goodluck..

 

not much.. I actually got the TSB work done and mine are warped again in 6 months.. so, if your new ones are not warped already, you are ahead of the game. :/

Getting crappy with NNA wont get you far.

 

Wow.. 6months.I've been going easy on mine for over a year now, and they're still good...

 

same with me, i got my rotors changed by nissan this past summer, now i feel pedal vibration like crazy again... gonna see if i can get the rotors under warranty again, then after that its time for a big brake kit

 

I assume you have over 30k miles on your max? How many did you have when you initially brought the vehicle to Nissan 112? I got my rotors completely resurfaced and they put new pads on no questions. I brought the TSB in and told them to do it because my steering wheel was shaking. They also fixed my transmission slippage. Now for the wind noise!

 

Nissan will machine the rotors and even install new pads if the problem happens within 12 months or ~12K miles. After that it's ware and tare.

You guys must keep in mind a TSB is NOT a warrent for free service. A TSB is a guide for techs to use for common problems. It saves the dealerships time trouble shooting known issues.

If the problem relates to a part on your car thats covered by your 3/36 warranty, then the work is performed free of charge. Brakes are not covered by your 3/36 warranty. They are considered a ware and tare item and fall into a different catagory.

Nissan will usually fix just about anything that you complian about in the first 12 months you own your car. After that their pretty strict on the 3/36 and whats covered. Read your warranty to see what's covered and whats not. It may suprise you!

 

Dude get a hold of TSB NTB00-088a (May 24, 2001) which covers 2000 and 2001 A33s (that'd be the 5th gen Max) and it clearly states the work is covered under the 3 year/36,000 mile warranty. No if or buts.

The TSB is a "guidance" for the service dept. to follow in order to correct common problems, but more importantly, so they can receive payment from Nissan for the work (they have to follow the TSB by the letter, or else). The problem stems from ignorance of the existence of the TSBs in the first place by the wonderful Nissan service departments. One would think that if the so called "experts" don't know the existence of the TSBs, how is the general public to find out?, but IHMO, the dealers rather get their money from us right now than have to go through the hassle of making claims and wait for Nissan to issue payment and because they can charge us more than the fixed prices Nissan sets for warranty work.

 

Dude read the TSB. 3 year 36,000 miles for warped rotors. Just had mine done. no questions asked. new pads and machined rotors.

 

You guys are lucky, in that case the TSB is extending your basic 3/36 warranty to the brakes.

 

well i called back 1800nissan. they insisted that it is a wear and tear issue at 30000 miles despite the tsb and the fact that the rotors were cut before i even owned the car. and since i had work done though an idependent mechanic i wont be able to receive any "financial assistance." nothing like having a car for a month and already putting new rotors and pads on. thanks for your help everyone though, but it looks like i lose anyway.

 

Is there TSB for brakes on 2002?
My steering wheel shakes when braking at high speeds.
Damn Nissan, I had rotors replaces twice on my 2000 Max, because of the same problem. I mean what kind of metal are they using for brakes? I was sure they would use something better on 2002 but no. Same crappy rotors.

 

Sorry to hear dude. It makes you wonder how long until customer loyalty erodes??? I just find it amazing we are so damn loyal and just keep on getting **** on by Nissan.

 

Yes they'll fix 2k2 rotors. Mine started acting up at about 25,000 and i took it in and they resurfaced them no problem. Here is an article explaining why in most cases after rotors are machined they almost always develop jutter again. It's been posted a few times, but i get the feeling a lot of people have never read it. When you get your rotors resurfaced, you should get new breaks (I'm being hypocrtical, as i didn't have the money for new pads, so i know they'll warp again) and make sure you brake the pads in correctly.

http://www.stoptech.com/whitepapers/...otors_myth.htm

 

On my 2000 Maxima I had rotors worked on twice. First they resurfaced them and it was good for a while, when after some miles they got warped again. So I came back they installed BRAND new rotors and pads, after some miles they got warped again.

Face it, Nissan rotors just suck pretty much.
And they still suck on 2002.