Nick Exxon

I purchased my 2K2 SE in January of 2002 and have not received my new car purchase survey. In fact, some 3 weeks ago I called 1-800-NISSAN-1 to ask that one be sent to me and still have not received it. I was wondering if others were having the same trouble with the purchase followup survey.

Buzz

adman

I don't know...but, that's the first thing I'd complain about!


ADMAN

SptBiz

Not surprised to hear this. They messed up my address and no one can even explain how that could happen when the dealership had it correct and everything is transmitted electronically. I received 2 new car surveys after complaining about not receiving a survey due to the address snafu. Nissan denies it but here is what I was told by one Nissan rep. All Altima owners receive a new car survey but only a certain percent of Maxima owners will receive one. So who knows what's really going on.

soundmike

iTrader: (24)

I got one a week after i purchased the Max. Sent that back in. I got another one a couple of weeks ago (6 months later) but haven't sent it back yet.

About the Alt. vs. Max thing. I guess it's because the 2k2 hasn't changed dramatically from the 2k and 2k1 and thus they already gathered more than enough feedback for it. The 2k2 Alt is all-new and thus no data.

ajahearn

iTrader: (3)

About a month after I purchased mine (bought late December, got one early February). Also got a JDR review around the same time.

Nick Exxon

The only thing that bugs me about what you're saying, is that if this is Nissan's mindset, then the company is not focusing on the purchaser's experience with the salesman/dealership. A company can have a wonderful product but fail miserably in marketing it if the salesforce doesn't measure up. One cannot assume that a quality product will carry you through in the face of less-than-honorable sales skills. It's probably obvious I've got an axe to grind here and I'm less than impressed with the feedback I'm getting so far from Nissan.

Buzz

soundmike

iTrader: (24)

I agree with you. I'm talking, however, about the second mailer that Nissan sends out (Car experience). Not the first one which you get just a couple of days/weeks after purchasing the car (Dealer experience)

Nick Exxon

Oh, thanks for the clarification. Since I've received nothing, I didn't realize there were two different surveys.

Buzz

SptBiz

I didn't realize that there are two different surveys either. I received the New Vehicle Survey about 5 weeks after purchase and a second New Vehicle Survey was sent to me 1 month later !!! I've received no other type of new vehicle survey. I have received a couple of service surveys.

soundmike

iTrader: (24)

Must have just been me then?!?

On the first survey i sent back i had a somewhat lengthy comment on the "bugs" i've found on the car.

Month's later i get another survey which looks somewhat different asking about the car itself (nothing about the dealership experience any more). Perhaps it was some sort of follow-up regarding my initial complaints?

mike-777

Nissan is probably tired of reading how customers hate the buying experience.
I flamed them good on my experience and now I get surveys every time I take the car in for a waranty fix.
Gluttons for punishment, I guess

RKS

Does anyone believe that someone important actually reads any of the comment I think drones just enter responses in a db.

soundmike

iTrader: (24)

Good point. The survery itself, for most parts, look like some computer punch card (same one's used in SAT's and other standardized tests).

Larrio

iTrader: (10)

My dealer had a promotion where if you brought in the survey for them to fill out, they would give you two free plane tickets to vegas and 3 days accomadations at the MGM hotel. I got mine within 2 weeks after purchase

burgerking

LOL. I got a round tin of cookies from my Nissan dealership a few weeks after I sent in the dealership experience survey. I wasn't aware that there are 2 different surveys. Basically they asked me to give them all good marks when I got the survey, which I already did a few weeks prior.

annimax

I had the same problem not getting the survey with my with my 2k1.

Nick Exxon

Did you ever receive it, and if so, how much griping did you have to do to get it. I still have not received mine!

Buzz