SptBiz

In recent discussions about Nissan's poor J.D. Power ranking it was brought to my attention that this poor ranking was more of a reflection of Nissan's poor customer service / satisfaction than the vehicle itself. I couldn't agree more. IMO Nissan deserves the poor ranking. Nissan comes up dead last compared to most competitors. My latest set-back is the Bose head unit that needs to be replaced under warranty in my Maxima. The wait is now going to be 5 weeks! Nissan's attitude about this prolonged wait to replace a major component in one of their cars ? Complete indifference. And one smart *** consumer affairs specialist at Nissan said that I'm actually lucky because the service dept. is supposed to pull out the defective unit and send it in for the exchange. In other words, you drive around for 5 weeks with no audio and a big hole in your dash! Yeh, when hell freezes over !

[maxi-overdose]

iTrader: (3)

mine situation is a bit different.....they fixed the same problemn for 4 times and still couldnt get it right (my AC doesnt work) finally take to another nissan...turned out to be low freon.

in those 4 visits
they replaced 2 sensors and an AC computer....I asked them if they checked the freon level...they said they did and it was within spec.


I now know they got a big $$$ from Nissan USA from all the uncessary work they put onto my maxima.

damn those SOB

melteye

Email all detailed stories of bad service to dan@melteye.com. I am collecting them and creating a page and sending i to as many dealers as I can.

The person I bought my car from said their service department was rated #1 and she never heard anyone complain... I'll show her otherwise.

Oh ya, yesterday the back of my seat fell off... Nice eh?

SptBiz

My posted complaint is directed at the customer service end of the business. This includes dealership attitude as well as Nissan customer service ( BTW, I love it how the Nissan customer service reps refer to themselves as ' consumer affairs specialists ' ). BUT since you mentioned the subject of the service dept. I have to agree with you and others that most of the service personnel don't know jack, esp. the service writers that I've dealt with. At one Nissan dealership the techs are totally lost without that diagnostic machine. The only person at the dealership that's proven to me that he truly understands good old fashion auto mechanics is the GM. The service writers are clueless. On one visit a service writer spotted a fluid leak while my Maxima was up on the lift. The tech had to inform him that the fluid in question was A/C condensation from the drip tube !!! LOL !!!!

[maxi-overdose]

iTrader: (3)

he should've dipped his finger into the fluid and then taste it with is mouth....then he would know that it is just water, not any oil content

my repair was done by the shop foreman....I couldnt believe that they told me the freon level was within spec. Later on, when I got the evaluation survey....I never mailed them out. Just a quick lesson for them.

Keh mon

I don't have first hand experience with nissan customer service except through dealerships. I completely agree that nissan (dealership) service is horrible. I could go on with many stories, but I don't feel like writing all of it. One exception though, is Port City Nissan in Portsmouth NH. Except for the salesmen, their service department is the best I've seen shy from a Lexus dealership. I scheduled to have my tires installed and balanced and told the woman on the phone what kind of car I have (year and color) and she remembered my last name. It blew my mind because I hadn't been to the dealership in a month. They are extremely friendly and the best part, THEY KNOW WHAT THEY'RE TALKING ABOUT. The funny thing is that the parts department is an authorized Stillen dealer. I wonder if I could get a S/C warrenty'd.