CBass69187

iTrader: (4)

I'm getting 18's for my 2k2 pearl max and would like to know what you think.

Adr Kasai
http://www.whalentire.com/wheeldetai...51438S&size=18

or

5 Zigen MO 5
http://www.wheelmax.com/Wheels/5zigen/mo5.gif

asu174

iTrader: (11)

I have a personal boycott against ADR because they have the WORST customer service in the world. They have had my cracked wheel for over two weeks and have done nothing. They won't even talk to me on the phone about it....

1BADMAX

I would go with the 5 Zigen's. They look alot better then the ADR's.

Cutler

iTrader: (3)

they are nice but if the CS sucks as ASU says it is your call. Either wheel will look sweet on your ride!!!

asu174

iTrader: (11)

The customer service at ADR (Golden Apple) is MISERABLE. I bought the car from California and I am in Arizona- I wanted a 5 speed and that was the only one I could find. The guy I bought the car from bought 19" ADR X-Factors (pictured) from the Wheel Store in Oceanside. It turns out that one of the spokes has a hairline crack on it, so I call up and talk to them. The guy, who barely spoke English, told me that they can't talk to me and that I have to bring it to the store where I purchased it from. I explain the situation and tell him that I am in AZ now and he says he will talk to his manager to make special arrangements.

I followed up with him throughout the week, and each time, he honestly has no clue who I am. He has no recollection of our phone conversations and has done nothing from the last time we spoke. Finally, I suggest that I bring the tire to Discount Tire (locally) and have them ship the wheel. He says okay, but they need to issue Discount Tire an RMA #. I am not allowed to send the wheel without an RMA # or they will reject shipment.

Discount Tire faxes in the requests for an RMA # 5 times over a 10 day period. They continually follow up, but apparently the guy who issues RMA's only works on Tuesdays and sometimes Thursdays. Well, after 2 weeks, I follow up with ADR personally, even though they have already told me that they refuse to speak to me, and I ask them what the hell is going on.

THE SAME GUY who told me to go to Discount now tells me I HAVE TO GO TO THE WHEEL STORE in California and that they won't allow me to go through Discount!!!!! Apparently they only take wheels from the place that originally sold them (They are clearly making up new policies at this point.) So I call the Wheel Store....

Joe Jordan, the manager at the Wheel Store, tells me that they have cut off relations ENTIRELY with Golden Apple because they have terrible vendor relations to go along with their terrible customer service. But he will make an exception and take care of it for me. I ship my wheel out the next morning.

Well it turns out that the guy at the Wheel Store sends my wheel to the wrong address by mistake. They get it returned to them 2 weeks later and send it back out to the correct address.

2 MORE weeks later I am sitting here with no wheel. ADR refuses to even acknowledge that they have my wheel (literally). Each time I call they tell me (like they are reading it off of a screen) "unfortunately this company does not deal with customers directly. You will have to go through the store you purchased it from".

I spoke to the owner about it and the guy could barely speak English. I still have no idea what he said to me. I am better off dealing with that bastard CS rep who has no idea who I am even after talking to him over 10 times.

3 months have passed and I have not heard anything yet. I am ready to go to court over this....

All I have to say is that I am glad I have a backup set of rims or I would be SCREWED! If I can prevent even one pair of rims being purchased from ADR/Golden Apple, I feel much better about things.....

CBass69187

iTrader: (4)

All I can say about that experience is wow. That is horrible what they have done to you. I think I will go with the 5Zigens now because that kind of customer service is unacceptable. When you spend that kind of $$ on 19" wheels you think they could at least remember who you are when you have problems like that. Best of luck on the wheel, I hope it gets resolved.

THEKNITE

iTrader: (1)

I'd go with 5zigen regardless if there was great cs or not.

Raf2kMax

iTrader: (2)

get the 5 zigens..

SVTTODAMAX

5zigen in Japanese is Go Dimension>> Team Dimension racing. If you are also thinking of 17's you should look at the fireball typhoon. In person that wheel is awsome a 17 x 8 has a beautiful deep lip and well it just looks awsome even with a 40mm offset and 7.5 width.

K Pazzo 6

iTrader: (6)

sweet

big bad jon

5zigen all the way!!! they look nicer IMO...
good luck
btw, how much are you getting them for?
just to let my friend know. thanks