SptBiz

Remember my on-going saga over the Premium Bose system in my ' 02 Maxima SE ? Skipping big time so a replacement head unit was ordered only to be told that 190 head units were on back order ( what's going on there ?! ) and the wait could be up to 5 weeks !!! Well, about 2 1/2 weeks into this wait I decided that I'd had enough and I phoned Nissan C.A. and voiced my displeasure. The C.A. specialist made one phone call to Clarion and 2 days later the replacement unit was delivered to the dealership and installed. Moral to this story : After you've given the dealer a reasonable amount of time to get the job done and it's not done don't hesitate to involve Nissan C.A.. I'm no big fan of C.A. but in this case involving them got the job done.

noflash

FLUKE!

max2001se

- definite fluke. SptBiz you're lucky.

Funny thing is that no matter what the problem the part is always backordered. Nissan (dis)Service

SptBiz

As I stated in a recent post it's my belief that the warranty customer is low priority at Nissan. I also stated that IMO Nissan deserves the low customer satisfaction rating that it's been given by JD Power, etc. Because of this obvious pattern of everything being on backorder ( and delayed ) you really have no choice but to raise hello with everyone from service to the GM and Nissan C.A.. I even double-ordered my Bose headunit thru 2 Nissan dealerships and still contacted Nissan CA. Given the circumstances that we are faced with it's my opinion that this ' shotgun ' approach is the only way to go. Overall I'm not a fan of Nissan C.A. They weren't much help to me on a couple of other mechanical issues. Mainly talk but little action. But, on this one issue their action is proof that they have the capability to move things along if they want to.

theblue

if you know the name of the person that you spoke with than please post it because its not that C.A. is good or bad, its that you got somebody who is willing to help. I bet that if somebody else called CA and asked to speak with the same person then they will get the same service

SptBiz

I've spoken with several C.A. specialists and one supervisor. Some other Maxima owners have shared their C.A. experiences with me as well. No complaints about any of the specialists with one exception. I got stuck with a real burn artist named ' Kelly '. A complete waste of time. She strung me along and as far as I can tell she accomplished nothing in helping me resolve the particular problem assigned to her. ( The GM at the dealership was helpful in resolving this particular mechanical issue ). I ended up biting her head off and reporting her to her supervisor. IMO if you phone there and ' Kelly ' answers hang up and try again. As I mentioned in my previous post you really don't have much choice but to put the squeeze on everybody in the chain of command to get these issues resolved. I'm sure that I've been classified as a problem customer but I don't care as it's not a popularity contest for me.