800-Nissan-1 Actually Helped!-long
06-24-2002, 01:55 PM
#1
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Join Date: Dec 2000
Posts: 1,183
800-Nissan-1 Actually Helped!-long
When I picked up my car on 5/30 the dealer claimed that all the NAV discs were stolen from their safe. I was like WTF!
I told them I wouldn't buy the car without the $1500 NAV option working. Magically a burned copy of the NAV disc appeared! They said they'd order an original for me and it should be about a week. I called twice and the salesperson can't get a straight answer from the manager. I visit the dealer in person and I walk over to the manager who is watching the PGA TOUR! and acts like I don't exist. I'm like, excuse me, sorry to interupt, but any news on the disc? He said "ahh that's a parts dept. issue but I'll check on it tomorrow since parts is closed already".
No call the next day. To make a long story short, I called 800-Nissan-1 and they were actually very friendly and receptive. They immediately opened a file and wallahh..the disc appeared at the dealer two days later. I recommend anyone having any dealer issues to contact Nissan consumer affairs!
I told them I wouldn't buy the car without the $1500 NAV option working. Magically a burned copy of the NAV disc appeared! They said they'd order an original for me and it should be about a week. I called twice and the salesperson can't get a straight answer from the manager. I visit the dealer in person and I walk over to the manager who is watching the PGA TOUR! and acts like I don't exist. I'm like, excuse me, sorry to interupt, but any news on the disc? He said "ahh that's a parts dept. issue but I'll check on it tomorrow since parts is closed already".No call the next day. To make a long story short, I called 800-Nissan-1 and they were actually very friendly and receptive. They immediately opened a file and wallahh..the disc appeared at the dealer two days later. I recommend anyone having any dealer issues to contact Nissan consumer affairs!
06-24-2002, 02:26 PM
#3
Re: 800-Nissan-1 Actually Helped!-long
Originally posted by NYC2SD
When I picked up my car on 5/30 the dealer claimed that all the NAV discs were stolen from their safe. I was like WTF! I told them I wouldn't buy the car without the $1500 NAV option working. Magically a burned copy of the NAV disc appeared! They said they'd order an original for me and it should be about a week. I called twice and the salesperson can't get a straight answer from the manager. I visit the dealer in person and I walk over to the manager who is watching the PGA TOUR! and acts like I don't exist. I'm like, excuse me, sorry to interupt, but any news on the disc? He said "ahh that's a parts dept. issue but I'll check on it tomorrow since parts is closed already".
No call the next day. To make a long story short, I called 800-Nissan-1 and they were actually very friendly and receptive. They immediately opened a file and wallahh..the disc appeared at the dealer two days later. I recommend anyone having any dealer issues to contact Nissan consumer affairs!
When I picked up my car on 5/30 the dealer claimed that all the NAV discs were stolen from their safe. I was like WTF!
I told them I wouldn't buy the car without the $1500 NAV option working. Magically a burned copy of the NAV disc appeared! They said they'd order an original for me and it should be about a week. I called twice and the salesperson can't get a straight answer from the manager. I visit the dealer in person and I walk over to the manager who is watching the PGA TOUR! and acts like I don't exist. I'm like, excuse me, sorry to interupt, but any news on the disc? He said "ahh that's a parts dept. issue but I'll check on it tomorrow since parts is closed already".No call the next day. To make a long story short, I called 800-Nissan-1 and they were actually very friendly and receptive. They immediately opened a file and wallahh..the disc appeared at the dealer two days later. I recommend anyone having any dealer issues to contact Nissan consumer affairs!
1)Customer takes car in for repair.
2)Dealer attempts to confuse the customer by telling him/her it's "normal" just so they'll go away.
3)Customer realizes they just got the shaft and brings the car back.
4)Repeat steps 2 and 3 a few times, until the malfunction is blatently obvious, the car has to be towed in, or the warranty expires. Once complete proceed to step 5.
5)Blame malfunction on customer and CHARGE them for repairs.
6)Customer finally brings it to the "Manager"(he's really just the best *** kisser and story teller).
7)"Manager" attemps to show compassion, while trying to keep from laughing in your face as he gives you the shaft.
8)As a last resort, customer calls Nissan Consumer Affairs.
9)Consumer Affairs gives dealer authorization to actually ATTEMPT to fix the car.
10)The dealer breaks two things for every one thing actually fixed.
11)Return to step 1.
Wow this just in, Nissan keeps their warranty costs to an amazing low, while customer satisfaction is 2nd to the last over Mitsubishi.
Who do you think wins?
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