7th Generation Maxima (2009-2015) Come in and talk about the 7th generation Maxima

Front Suspension Recall

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Old Dec 7, 2009 | 09:22 AM
  #161  
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Originally Posted by dale512
Those of you that have had the recall work done, can you tell us if it has fixed the problem? Apparently my Maxima is not on the recall list but I do have front end noise like a "thunking" sound.
In response to your question, Yes. For me, in anycase, the recall repair seems to have fixed the problem. No more noise from the front struts.
Old Dec 7, 2009 | 04:42 PM
  #162  
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67 whitegoat...Thanks for the reply. Just today I received a recall notice so I'm going to make an appointment to have the insulators replaced. I hope to have the same results as you. I'll post my experience when the service is done.
Old Dec 7, 2009 | 07:41 PM
  #163  
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Alright i got lucky got an 09 made 6-09 right when i got it
Old Dec 21, 2009 | 06:45 AM
  #164  
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I remember this Front strut BS in the the 6th gen. Went through three rounds. I would coast about 35 mph and hear clacking. First set at 1k failed. Next set the right front failed. Finally got it right third try. 'They' claimed new design, new problem so I took it with a grain of salt.

I have to watch our for this now on the 2010.
Old Jan 2, 2010 | 02:09 PM
  #165  
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gotta get that checked out
Old Jan 11, 2010 | 06:22 PM
  #166  
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Most folks should have been notified by now. Unstickying and have linked from the Install/etc master thread.
Old Jan 12, 2010 | 08:14 PM
  #167  
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I never got a letter, and my passenger side front was making noise going over a bump. The replaced the insulator and all is well now.
Old Jan 13, 2010 | 12:35 PM
  #168  
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Originally Posted by rtitan
I never got a letter, and my passenger side front was making noise going over a bump. The replaced the insulator and all is well now.
Did yours fall within the time frame? Mine was mfg Sept 08 and I have some serious front end noise when the temp gets above 80. It's impossible to replicate the noise now since it is cold, but as soon as it happens again, I'm bringing it back in.
Old Jan 25, 2010 | 09:31 AM
  #169  
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my 2010 was built in 08/09. is it affected by any recall????!!! please anyone let me knoww
Old Jan 25, 2010 | 10:14 AM
  #170  
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Originally Posted by soccermaniac942
my 2010 was built in 08/09. is it affected by any recall????!!! please anyone let me knoww
A quick call to the dealer will probably answer your question
Old Jan 26, 2010 | 03:24 PM
  #171  
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Originally Posted by soccermaniac942
my 2010 was built in 08/09. is it affected by any recall????!!! please anyone let me knoww

You do need to call your dealer on this. 2010 Maxima production began August 3rd. 2010's built between Aug 3rd and Aug 14th have the bad front strut insulator. 2010s built after Aug 14th have the newer, good strut insulators.

If you can't reach your dealer, if your VIN serial is under 802000, you almost surely need to have the strut insulator replaced under warranty. If your VIN serial is over 803000, your strut insulators are almost surely fine. VIN serials between those two numbers will have to be checked against a detailed Nissan list by the dealer.
Old Jan 26, 2010 | 03:55 PM
  #172  
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Originally Posted by NCSUpilot
Did yours fall within the time frame? Mine was mfg Sept 08 and I have some serious front end noise when the temp gets above 80. It's impossible to replicate the noise now since it is cold, but as soon as it happens again, I'm bringing it back in.
Mines says 08/09!
Old Jan 27, 2010 | 09:39 AM
  #173  
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brought mine in to nissan and they checked and said i wasnt in the recall, but i told them that i heard the noises from the front. =(
Old May 20, 2010 | 06:43 PM
  #174  
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Guys I have a quick question. Made a long trip to Philadelphia today to see my doctor. Suffice it to say I-95 is not the greatest of roads in PA and when I got back home today, I began hearing a creaking/squeaking type noise coming from what I think is my front suspension. I heard more of a thump with the windows up, but the weather was in the mid to high 70s here today so I had the windows down on the way back. Any time I go over medium to large speed bumps, dips, full road width line cracks, etc I hear this squeaky type spring like sound to it. The noise sounds like its coming from the front suspension but I can't be sure.

I call Nissan Consumer Affairs about my front passenger seat problems a month or two ago and while I was talking to the guy I asked him if my Maxima was apart of the front strut insulator recall and based on my vin # he said no! But, I got the car in the beginning of Sept of 2009 so it had to be made sometime the month before and thats awfully close to the recall dates. I'm not even sure if it is the front strut insulator or something else but I mean its possible Nissan didn't catch all the cars/dates in the recall isn't it? I mean if I'm beginning to hear noises now, shouldn't they at least take a look at the front and rear suspension and lube/tighten anything up?
Old May 28, 2010 | 09:12 PM
  #175  
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went to the dealership today. I had a knocking in my front end. Tech rode along with me and heard it too. Went back to the dealership, concluded my 2010 Max was built in November of 2009. Service manager said that the TSB is advising all dealerships to replace the entire strut assembly even if the car wasn't built between 8/03/2009-8/14/2009.

Dealership ordered the parts and should be in next week. Even if your Max was built during the posted recall build days, go to the dealer as they were advised by Nissan to replace the entire strut assembly if there is a knocking issue.

Last edited by 2010maxSV; May 29, 2010 at 08:43 AM.
Old May 29, 2010 | 12:11 AM
  #176  
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Originally Posted by 2010maxSV
went to the dealership today. I had a knocking in my front end. Tech rode along with me and heard it too. Went back to the dealership, concluded my 2010 Max was built in November of 2010. Service manager said that the TSB is advising all dealerships to replace the entire strut assembly even if the car wasn't built between 8/03/2010-8/14/2010.

Dealership ordered the parts and should be in next week. Even if your Max was built during the posted recall build days, go to the dealer as they were advised by Nissan to replace the entire strut assembly if there is a knocking issue.
You keep mentioning, November 2010 but do you mean November 2009??
Old May 29, 2010 | 08:38 AM
  #177  
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Originally Posted by Ricko
You keep mentioning, November 2010 but do you mean November 2009??
I'm sorry, 2009.
Old Jun 6, 2010 | 07:35 PM
  #178  
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Update: Unfortunately the popping and groaning noises have started again, had the recall done last fall. Taking it back to the dealership asap. Grrr...
Old Jun 7, 2010 | 04:14 AM
  #179  
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My car was knocking in the front right area. Dealer said the car was not part of the recall. They replaced both insulators and its been fine. Lets hope.
Old Jun 7, 2010 | 09:47 PM
  #180  
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I had my 2010 SV at the dealership today. They replaced the strut assembly. I swear it feels like my car corners 10x better. Last week after I noticed the knocking sounds, I was taking turns hard to hear the knocking and I was shocked at how poorly it took the turns while it knocked. I went on the same roads today and it gripped the turns like a champ. Is it my imagination, or did them replacing the strut assembly change the overall feel of the suspension?
Old Jun 10, 2010 | 06:19 AM
  #181  
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I just bought a new 2010 and it starting making the noise the second day I owned it (mainly when hitting bumps at low speed but also sometimes while cornering) when it had about 200 miles on it. Of course these kind of things don't happen during the test drive!

Mine was made 09/09 according to the sticker, but this is the exact problem I am having so I think the dates in the recall are BS. The dealer said it wasn't part of the recall but they did clearly hear the noise and said there is a separate TSB regarding this sound and are ordering some "sleeves" I think he called them. Not sure if this is the same thing that other people have had done with success.

It is going in tomorrow morning to have this work done. Hopefully this will fix the problem because right now I don't even want to drive it because I dread hearing that clunking noise.
Old Jun 10, 2010 | 08:17 AM
  #182  
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Originally Posted by Maximasuds
I just bought a new 2010 and it starting making the noise the second day I owned it (mainly when hitting bumps at low speed but also sometimes while cornering) when it had about 200 miles on it. Of course these kind of things don't happen during the test drive!

Mine was made 09/09 according to the sticker, but this is the exact problem I am having so I think the dates in the recall are BS. The dealer said it wasn't part of the recall but they did clearly hear the noise and said there is a separate TSB regarding this sound and are ordering some "sleeves" I think he called them. Not sure if this is the same thing that other people have had done with success.

It is going in tomorrow morning to have this work done. Hopefully this will fix the problem because right now I don't even want to drive it because I dread hearing that clunking noise.
Yeah, that is what I like about Nissan and the recalls/TSBs. The front suspension recall with the strut insulators is for dates in August of 2009, and my door sill sticker says assembly date of 08/09 yet NCA's said I wasn't part of the recall? how the hell do they know that? did they ever think that maybe they didn't catch them all and that there might be more than the recall covers? of course not! if your hearing noises from the suspension, they should be performing the recall anyway! its so dealership specific though, regardless of what these Nissan Tech's come on and say about their dealerships! one dealership might be really nice and do what ever they can to help their customers while others will dismiss you and couldn't be bothered!
Old Jun 21, 2010 | 10:02 PM
  #183  
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Possible Strut Issue

Hey Guys,

Ive been having the same "knocking" noise coming from the front end of my 2010 Maxi. I've taken it to the dealer already once for the noise and they were unable to duplicate the noise (the noise occurs intermittent). Ive been told by Premier Nissan that my car was not on the recall list. Driving it today though I've heard the noise every stop and speed bump that ive driven over. Anyone had any issues with the 2010 model and this noise?
Old Jun 21, 2010 | 10:20 PM
  #184  
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so this does not affectthe 2009 model correct? im so paranoid i might start hearing knocks. lol
Old Jun 22, 2010 | 04:55 AM
  #185  
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Originally Posted by faymus
so this does not affectthe 2009 model correct? im so paranoid i might start hearing knocks. lol
it does. i have the 2009 model and the recall falls on when my car was built. i took it to the dealer and they had to change the front suspension(both sides). took like 5hrs to complete the job. its been 7 months and no hearing knock or whatsoever.
my advice when u start hearing the knock, take it to the dealer right away to get it fix
Old Jun 24, 2010 | 05:42 PM
  #186  
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Mine has a build date of Sept 2008 and I have pretty severe knocking when it's hot outside. I took it to the dealer and the finally acknowledged the noise (different dealer). They said it is the sway bar end links. I am not sure I think this is the case, but I guess if they replace them and it still knocks we'll know for sure. Going to have it done early next week so I will post back with results.

I haven't seen anyone here state that their dealer has replaced this item...anyone?
Old Jun 24, 2010 | 05:51 PM
  #187  
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Originally Posted by NCSUpilot
Mine has a build date of Sept 2008 and I have pretty severe knocking when it's hot outside. I took it to the dealer and the finally acknowledged the noise (different dealer). They said it is the sway bar end links. I am not sure I think this is the case, but I guess if they replace them and it still knocks we'll know for sure. Going to have it done early next week so I will post back with results.

I haven't seen anyone here state that their dealer has replaced this item...anyone?
I had my car at Nissan today for this problem. Of course, they couldn't hear it when I left it for the day. So I drive it all of 50 yds away and knock, knock... so I turn right back around. They had a tech go with me and I told him to go slow over the slight bumps and knock... knock. SUCCESS, he hears it. He took the car back into the garage and I waited. I saw him take teh car in and out of the garage 4 times before bringing it back. He said that he lubed a bunch of stuff and re-torqued a bunch of stuff but still can hear it intermittently. Luckily for them/me? My car will be back in there next week for a different part on order. The tech said that he knows what to listen for now.

They said that the "pssss" air noise is normal when going over bumps. I'm going to have to take another new Max for a test drive on the same roads and listen for this "normal" noise.

... the saga continues
Old Jun 25, 2010 | 07:28 AM
  #188  
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Originally Posted by k757
I had my car at Nissan today for this problem. Of course, they couldn't hear it when I left it for the day. So I drive it all of 50 yds away and knock, knock... so I turn right back around. They had a tech go with me and I told him to go slow over the slight bumps and knock... knock. SUCCESS, he hears it. He took the car back into the garage and I waited. I saw him take teh car in and out of the garage 4 times before bringing it back. He said that he lubed a bunch of stuff and re-torqued a bunch of stuff but still can hear it intermittently. Luckily for them/me? My car will be back in there next week for a different part on order. The tech said that he knows what to listen for now.

They said that the "pssss" air noise is normal when going over bumps. I'm going to have to take another new Max for a test drive on the same roads and listen for this "normal" noise.

... the saga continues
Don't ask me why Nissan idiotically did this, but my service manager also said that the pfff (air compression) noises are normal for the Maxima. Reason being, is that nissan put valves on the front struts and when you go over stuff they actually release air. The larger the speed bump or pot hole, etc, the more air (and thus louder) the pfff pfff gets. Seems a bit ridiculous to me to do that so that a 38k dollar automobile makes noise when it goes over bumps but that is the reason!

I have two other vehicles that have much firmer suspensions then this Maxima, and neither make any sounds when going over potholes or speed bumps!

Last edited by smarty666; Jun 25, 2010 at 07:35 AM.
Old Jun 27, 2010 | 06:50 PM
  #189  
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The air noise I can hear and I am fine with...the knocking is a completely different issue. It has been in the mid 90s here consistently for the last week or two and the issue is really bad.
Old Jun 28, 2010 | 07:24 AM
  #190  
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I've noticed the suspension knocking has gotten a lot worse in the hot weather. I had the strut insulator recall performed last fall and the noise has recently come back. I brought it into Nissan, they heard the noise, and basically told me there's nothing they can do and that it's "definitely safe to drive". Unacceptable on a $40k car...
Old Jun 28, 2010 | 07:28 AM
  #191  
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Originally Posted by pajaha1
I've noticed the suspension knocking has gotten a lot worse in the hot weather. I had the strut insulator recall performed last fall and the noise has recently come back. I brought it into Nissan, they heard the noise, and basically told me there's nothing they can do and that it's "definitely safe to drive". Unacceptable on a $40k car...
take it to another dealer and tell the 2nd place about the bad service and lack of trying at the first place. ... they love to hear that stuff and will do their best to make you happy the first time so you come back.
Old Jun 28, 2010 | 11:22 AM
  #192  
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Originally Posted by k757
take it to another dealer and tell the 2nd place about the bad service and lack of trying at the first place. ... they love to hear that stuff and will do their best to make you happy the first time so you come back.
This is EXACTLY what I had to do. The second dealer said that they get a lot of dealer #1's second visits...

Not normal for a brand new car to be making this kind of noise.
Old Jun 28, 2010 | 11:50 AM
  #193  
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Originally Posted by NCSUpilot
This is EXACTLY what I had to do. The second dealer said that they get a lot of dealer #1's second visits...

Not normal for a brand new car to be making this kind of noise.
It takes a year or two for all of the engineering flaws to be discovered and re-designed into the newer models and/or just subcontractor parts that weren't designed to take the stresses (that were not considered) over time.

They'll figure it out eventually
Old Jun 28, 2010 | 11:52 AM
  #194  
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Originally Posted by dale512
67 whitegoat...Thanks for the reply. Just today I received a recall notice so I'm going to make an appointment to have the insulators replaced. I hope to have the same results as you. I'll post my experience when the service is done.
^^^Is there a number to call on that notice because i have been getn the same nosies way b4 nissan had the recall and i got i on paper with the date i went to nissan to explain what i was hearing and they did nothing for me and i have proof still. Will my 52k mileage affect if they repair it or not at dis point.
Old Jun 28, 2010 | 11:56 AM
  #195  
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Originally Posted by smarty666
Guys I have a quick question. Made a long trip to Philadelphia today to see my doctor. Suffice it to say I-95 is not the greatest of roads in PA and when I got back home today, I began hearing a creaking/squeaking type noise coming from what I think is my front suspension. I heard more of a thump with the windows up, but the weather was in the mid to high 70s here today so I had the windows down on the way back. Any time I go over medium to large speed bumps, dips, full road width line cracks, etc I hear this squeaky type spring like sound to it. The noise sounds like its coming from the front suspension but I can't be sure.

I call Nissan Consumer Affairs about my front passenger seat problems a month or two ago and while I was talking to the guy I asked him if my Maxima was apart of the front strut insulator recall and based on my vin # he said no! But, I got the car in the beginning of Sept of 2009 so it had to be made sometime the month before and thats awfully close to the recall dates. I'm not even sure if it is the front strut insulator or something else but I mean its possible Nissan didn't catch all the cars/dates in the recall isn't it? I mean if I'm beginning to hear noises now, shouldn't they at least take a look at the front and rear suspension and lube/tighten anything up?

Wud u happen to still have that number still so i can raise HELL!!!!!!!!!!!
Old Jul 1, 2010 | 12:59 PM
  #196  
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Originally Posted by NCSUpilot
Mine has a build date of Sept 2008 and I have pretty severe knocking when it's hot outside. I took it to the dealer and the finally acknowledged the noise (different dealer). They said it is the sway bar end links. I am not sure I think this is the case, but I guess if they replace them and it still knocks we'll know for sure. Going to have it done early next week so I will post back with results.

I haven't seen anyone here state that their dealer has replaced this item...anyone?
Well got it back after they replaced the sway bar endlinks. Temp was about 85 when I went to lunch...hit the first speed bump and the noise is still there, NO CHANGE....ugh...back to the dealer we go
Old Jul 1, 2010 | 07:19 PM
  #197  
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Bad strut

Keep on Nissan with this issue. I am still waiting on Nissan Corp to fix this issue with Premier Nissan in San Jose CA.(Do not use this dealer for Service) My 2010 Maxi wasnt even part of the their recall but I have issues with the struts. Hopefully if enough of us complain to the dealers about this issue we wont have to waste so much time on this.The knocking noise is driving me crazy though. Just like everyone else has stated, its usually going over speed bumps! My wife owns a 2010 Murano and we've already had to replace the front left strut.
Old Jul 2, 2010 | 08:18 AM
  #198  
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Originally Posted by gabe606
Keep on Nissan with this issue. I am still waiting on Nissan Corp to fix this issue with Premier Nissan in San Jose CA.(Do not use this dealer for Service) My 2010 Maxi wasnt even part of the their recall but I have issues with the struts. Hopefully if enough of us complain to the dealers about this issue we wont have to waste so much time on this.The knocking noise is driving me crazy though. Just like everyone else has stated, its usually going over speed bumps! My wife owns a 2010 Murano and we've already had to replace the front left strut.
I mentioned it a few days ago, according to my Nissan stealer, the struts on the Maxima have valves that make air compression noises when going over large bumps, dips, expansion joints, etc so if that is all your hearing, like my stealer, there is nothing they are going to do about it. I even had the printed TSBs on the suspension noises and of course I got the old bull ****, "oh, we didn't hear any squeaking,creaking, or noises others than the compression sounds during the test drives!"

I mean, I hear it often on when going over things and even some noise in the car with the windows up but they just don't seem to give a flying f$%k about it and just feel we should deal and live with it despite us paying through the nose for this expensive car. It didn't make a damn bit a difference what I told them I heard and the TSBs I had with me. They could care less and just made excuse after excuse for all the problems with the car.

I found out from someone else, the reason why the stealerships poo poo off the TSBs and pretend they don't hear or see anything is b/c they don't get reimbursed from the factory that much for any warranty issues so the stealerships do what they can not to do the work or replace anything.
Old Jul 2, 2010 | 08:24 AM
  #199  
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Originally Posted by smarty666
I found out from someone else, the reason why the stealerships poo poo off the TSBs and pretend they don't hear or see anything is b/c they don't get reimbursed from the factory that much for any warranty issues so the stealerships do what they can not to do the work or replace anything.
The service dept is the bread & butter of all dealerships; the cash cow. Unhappy service customers will cost the dealership more than can be imagined.
Old Jul 2, 2010 | 08:33 AM
  #200  
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Originally Posted by k757
The service dept is the bread & butter of all dealerships; the cash cow. Unhappy service customers will cost the dealership more than can be imagined.
They don't give a ****! Because if they did, they wouldn't treat us the way they do! I mean, the service manager I spoke and went out with the car in admitted that there are some issues but that even some brand new Maxima's on the lot have them and there isn't anything he was going to do about it.

Frankly, they don't need new customers with brand new vehicles in the service department b/c they don't make any money off of us while we are under warranty. But believe me, if we were out of warranty and had these issues and brought the car in, they'd be all over us trying to fix and/or replace the stuff b/c then they could make a nice penny!



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