Well, after several week of hearing a strange clunking noise coming from the right front area of the car, I brought it in to the dealerhip today to have the noise checked out. After a 5 minute test drive, the service person new exactly what it was and gave me the car back in two hours with 2 new strut isolators...Noise is gone. My car is a 2010 and was not part of the suspention recall, but the service person said they needed to be replaced.

 

Hey FHP, did the dealership charge you anything for the service and parts? My 2010 is not part of the recall as well, but it is experiencing similar issue. Just wondering if the dealership is handling this as a normal service or treating it as a known issue/recall type of cases. Thanks.

 

strut isolators, not being a wear item such as brake pads, should not be 'going bad' on a brand new vehicle.

If the car is under warranty, then the isolators need to be replaced under warranty.

I wouldn't have had it any other way.

I had a door handle brake off in my hand on my former car while it was under warranty. One dealership told me it was a wear item

the second one replaced it.

 

retro- i have an 10 that is not in that recall date- took it in after the noises seemed to get worse- tech heard and did everything under warranty- you should not have to pay anything for this

 

Retrosole,

sorry for the delay, I dont logon that often. The dealership took care of everything under warranty. Was in and out of the dealership in 2 hours with new isolaters.

 

It shouldn't matter whether your in or out of warranty. Their is a national safety recall on the strut insulators and if noise is being heard it should be taken care of. I think my left front one is acting up often on. Hearing this knocking/rubbing type sound often on when I go over moderate-large dips, speed bumps, etc and strangely enough, I hear it a little bit when I turn the wheel sharply to make a turn.

My local Nissan poo pooed it off so onto the next one!

 

anyone have the sports package 2010 and did they have any problems ??

 

Mine has the same issue - it gets worse when it gets hot outside, like 80-85+ (nothing to do with operating temp of car).

They are replacing the isolators today, let's see if that fixes the issue. It will be hot here, so I should know right away.

 

I've also noticed the noises are much more pronounced in extremely hot weather. A friend of mine with the same car has similar complaints. Nissan has a widespread, real issue here that apparently none of the dealers are interested in addressing.

 

Speaking of...just got a call from the dealer and they didn't replace the insulators as expected...they said they took it for a rigorous 45 test drive and didn't hear the noises. B.S.! I heard the noises when I dropped it off with them!

 

I believe the phrase you were searching for - but didn't find - was "off and on" not often on.



Just pokin fun.


I find it's often not advantageous for anyone to leave it up to the dealer tech's to "replicate a noise" especially if it's intermittent (or off and on ). This being my third new car, I've found it's best to take the tech out with you on a test drive when you drop it off. I also won't bring a new car in for warranty repair unless I can guarantee that I can reproduce a problem.

Dealers love the phrase "coudln't reproduce noise/issue"

 

Thanks guys. I'm due for a 12 month maintenance anway so hopefully I can get everything done in one shot.

 

lol, yeah that was the phrase, sometimes I type so fast that I screw up like that and I'm just too lazy to fix it!

Your definitely right about warranty work. I follow the same model/philosphy as you b/c the stealerships do like to use" can't hear the noise" as an excuse not to do anything!

 

I'm taking mine in on the 26th to have it looked at, and this is what I am the most afraid as an outcome.

 

Mine was even worse then that, they admitted to hearing the noise and seeing the vibrations/shaking of the passenger seat but wouldn't do anything about it!

If you stealerships pull that or the "we can't hear it" ploy, you have to start threatening them. I told them, well then I'll just keep bringing the car back week after week till its fixed and addressed or I'll just get the stealership owner involved. The latter seems to work really well b/c **** hits the fan when the owner has to be bothered with poor customer service requests. Its worked for me in the past.

 

This seems to be the standard practice. Some dealers will acknowledge the problem, then realize they have no fix for it and play dumb. It's really aggravating. This shouldn't be happening on a $35k car. If I had the time and energy I would probably pursue it more but I'm hoping they'll eventually issue a fix. Plus, not to sound like a snob, but I really don't want to be driving around in a 2004 Quest minivan for a week while I'm paying good money to Nissan.

NCSU- How many miles did they manage to rack up on their 45 minute joyride?? All they would've had to do was find a speedbump nearby!

 

pajaha1 - Haha, I was thinking the same thing, plus am I gonna need new tires (11.6 so they must have been doing parking lot stuff).

However, I went back up there (again) and took a ride with the service guy and the tech (supposed the shop foreman according to them) and they both heard the noise. So there is no longer denying it.

At least you get a loaner - so far they have refused to give me a loaner. I told them that I am going to need one if they need to keep it again...I'll see how that turns out.

Guess I will keep updating with progress....

 

pilot- insist on a loaner or rental, though not the best solution, at least you wont be stranded or making arrangements. when i was in last time for the insulator situation, they were pretty good about a rental at no charge, but warranty work should not put you out of a car when being done by the dealership- if you took it to Als fix a shop in the middle of nowhere, then that would be a different story. hope you get it resolved, including the vibrations which i am still dealing with after the fix

 

so my car is at Nissan today for this issue. They previously heard the noises, so I knew I was safe there. When I dropped it off, I suggested that they look up the recall on isolators and see if that is the issue.

I just got a phone call and said that the issue was the isolators and they are ordering me the parts. They were going to overnight them, but I don't like my car at service on fridays. So I said next week will do just fine.

SCHWEEEET! These guys (Bennett Nissan, Wilton, CT) are as good as they get with their service. In the past, they didn't charge me for aligning my fog lights (that I installed), have offered to give me a loaner multiple times (i work close by, so they give me a lift and pick me up), have charged me less than they could have for some things I've had them do for me. Maybe it helps that I like to talk cars as well as they do, so we usually have a lengthy discussion about something. It's always a good idea to be cool and understanding, even if you are upset. (my tip of the day )

 

Smarty666 I could not agree with you more on that statement. Ive spoken with nissan corp about 5 times concerning this issue. They give me the same bull and apology. Ive made a formal complaint to Nissan Corp and the actual dealer and this issue. Nissan's only fix or should I say an attempt to shut me up was to issue me a $250 credit for service or parts at the dealer. After all this Im taking the maxi back to dealer on monday to see about the bad strut on the right now!! Too much time wasted at a dealer on a brand new car if you ask me.

 

I posted this in another thread but I'll repeat here.My car was not part of the recall but did all the noise from the front suspension,over speed bumps on right turns.The dealer replaced both struts,bushings and the noise was still there.The fix for this noise is TSB#NTB10-020,this involves putting rubber tubes on the coils.A week later lots of driving and speed bumps and the noise is now gone.

 

Yeah, I have that TSB printed out and when I go back to get my suspension noise solved I'm going to mention this first. I don't think I have the strut insulator problem, b/c they already checked them over and there was no sign of cracking or wearing and my vin isn't apart of the recall.

I'm going to get them to perform that TSB first and then see if it goes away. If not, I'll go back and b#$ch about the strut insulators then, hopefully the TSB will take care of it.

 

I just came back from the dealer and here's my experience.

First background information:

• This dealer is not the same original dealer I purchased my vehicle. The original dealer is located about 35miles away and that was the sole reason I did not try to work with them.
• I was upfront and before I even described the warranty work needed, I mentioned that I had not purchased the vehicle at their franchise. The dealer said NO problem, bring it in and let's look at it.
• My vehicle is a 2010 Maxima SV with Tech Package not included in the front suspension VIN recall
• I have about 4K miles on the odometer

After scheduling the appointment I brought my car in with a print out of the bulletin (NTB10-020) in hand (I would highly recommend others experiencing this issue do the same). I also started off by acknowledging that my car even though was not within the VIN parameters of the recall was experiencing the same symptoms (creaking sound upon turning, specially in warmer weather).

The dealer took a quick look at my car and decided to order the parts (list below) and see it if fixed it. After today's appointment and if I understood the invoice correctly the parts replaced under warranty were:

1. Removed/Inspected/Replaced strut assembly's
2. Combination: replaced both front coil springs
3. Replaced both front tube spring insulators (Part #55018-ZX00A)

Conclusion: After the fix I drove about 15 miles in about 88F weather and no creaking noises thus far. I even pulled into a parking lot and tried to reproduce the noise without success. I can say is I'm very happy that this issue has been taken care of, specially since later this week I'm heading on vacation (~1000 mile trip) and was feeling worrisome about the car.

I would also like to mention the dealer experience. The particular dealer I went to is probably one of the larger (*not largest I don't believe) Nissan dealers in the area. The service was very good and really made me wish I had bought my car there. One friend of mine mentioned to me something that made a lot of sense regarding this experience. He said, they take care of you now in the hopes you will buy your next new car with them. To be honest with you guys, I cannot see anything wrong with that idea.


Hope this helps others!
Ricko

 

As others have mentioned, I also FINALLY believe my issue is fixed. They added the spring tubes insulators and so far no noise!!

 

Glad things worked out Ricko! Just wanted to clarify something, that TSB number you gave does not correspond to the work your Nissan dealer performed. What sounds like they did for you was the front suspension strut insulator RECALL issued by Nissan and not the TSB number you quoted. Only reason I say that is, I have that TSB printed out, since I'm going in tomorrow to beat some skulls in myself, and that TSB does not call for them replacing any component of the front suspension. It calls for tubing, wax, and something else to be put on to try and reduce the noise.

What you had done sounds like the RECALL for the front suspension isolators, which is different from what would be performed in that TSB NTB10-020.

 

I do and haven't had any problems yet. my car was mfrd in apr 2010 which coincidentally is the same time i bought the car...sounds odd that it could be turned around that quickly to the retail market.

anyways, no problems here with the struts/ suspension but i will say that i'm dropping my car off next week as my steering wheel squeeks when i turn it. service guy said there was a recal on steering mounts or something but said my car wasn't included in the batch that was recalled.

 

It's a cheap fix... not like the A/T failures on the '04-05s. If there are any huge issues, you will pretty much be on your own.

 

Anyone have a link to all the TSB info so i can look up mine? I do hear a clunk from front when i stop and then go time to time.also will it say which VIN# it afects so i dont waste my time?
any link to a tsb site showing any and all tsb would be great.
sorry for my for typing as i am writing this from a prototype mobile device. And it suxk

 

I had this issue corrected on my 09 that was not part of the recall, has anyone noticed an increase in highway vibration after the insulators were added?

 

ok guys so my used max sounds like it has this issue, it's either due to this NTB09-086 or the tsb NTB10-020.

however, my build date does not fall within the recall. will the dealer still fix this for me ? if not I'm returning the car back as I don't want to deal with this kinda stuff on a car I paid over 20k for.

 

They should however I think it's up to the dealer's discretion. My VIN did not fall under the recall and yet it experienced this issue. I walked in with the bulletin printout, explained I was noticing the symptoms and my dealer fixed it no questions asked.

 

good looks

 

I'm @ 23k miles and the dealership replaced my front passenger side strut. The car is no longer making the "clunkin" noise. My car was NOT part of the recall but it still made the sound. I guess I'm screwed if the sound comes back and my warranty runs out. =(

 

Lol, you know how it always work, the day after warranty expires, something goes wrong. Always happen to me But in your case, i hope it doesnt.

 

that's what car fax has on it, im experiencing the rattle going slow over slightly bumpy roads... do ya think im a candidate for the recall?? only 18,500 on this 2009 maxima